TOYOTA HIGHLANDER HYBRID 2019 Owners Manual (in English)

6218-2. Steps to take in an emergency
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When trouble arises
HIGHLANDER_HV_U
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( P. 625)
● One or both of the 12-volt battery terminals may be disconnecte d.
(  P. 517)
Contact your Toyota dealer if the problem cannot be repaired, o r if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to sta rt the hybrid system if the power
switch is functioning normally.
Do not use this starting procedur e except in cases of emergency.
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Hav e the vehicle inspected by your
Toyota dealer.
The interior lights and headlights do not turn on, or the horn
does not sound.
Emergency start function
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6228-2. Steps to take in an emergency
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Use the mechanical key (P.
127) in order to perform the fol-
lowing operations:
Locks all the doors
Models available with one
touch opening/closing on the
front side windows:
Closes the front side windows
and moon roof
*1 (turn and
hold)
*2 (  P. 185, 188)
Models available with one touch opening/closing on all side win -
dows:
Closes all side windows and moon roof
*1 (turn and hold)*2
(  P. 185, 188)
Unlocks the door
Turning the key rearward unlocks the driver’s door. Turning the key once
again within 5 seconds unlocks the other doors.
Models available with one touch opening/closing on the front si de
windows:
Opens the front side windows and moon roof
*1 (turn and hold)*2
(  P. 185, 188)
Models available with one touch opening/closing on all side win -
dows:
Opens all side windows and moon roof
*1 (turn and hold)*2
(  P. 185, 188)
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted ( P. 155) or the electronic key cannot be used
because the battery is depleted, the smart key system, push but -
ton start and wireless remote c ontrol cannot be used. In such
cases, the doors can be opened and the hybrid system can be
started by following the procedure below.
Locking and unlocking the door s and key linked functions
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6238-2. Steps to take in an emergency
8
When trouble arises
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Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and
the power switch will turn to ON
mode.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACCESSORY mode.
Firmly depress the brake pedal.
Check that and a message are shown on the multi-information
display.
Press the power switch.
In the event that the hybrid syste m still cannot be started, contact your
Toyota dealer.
Starting the hybrid system
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6248-2. Steps to take in an emergency
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■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommende d that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 539)
■ Changing power switch modes
Release the brake pedal and press the power switch in step abo ve.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 232)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features P. 666)
● Check if battery-saving mode is set. If it is set, cancel the f unction.
( P. 154)
WARNING
■ When using the mechanical key and operating the power windows o r
moon roof
Operate the power window or moon roof after checking to make su re that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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6258-2. Steps to take in an emergency
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When trouble arises
HIGHLANDER_HV_U
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by foll owing the
steps below.
Vehicles with an alarm, confirm
that the electronic key is being
carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. ( P. 101)
Open the hood and fuse box
cover.
Open the exclusive jump start-
ing terminal cover.
If the 12-volt batter y is discharged
The following procedures may be used to start the hybrid sys-
tem if the 12-volt battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
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6268-2. Steps to take in an emergency
HIGHLANDER_HV_U
Remove the engine cover.
Connect the jumper cables according to the following procedure:Connect a positive jumper cable clamp to the exclusive jump
starting terminal on your vehicle.
Connect the clamp on the other end of the positive cable to the
positive (+) battery termi nal on the second vehicle.
Connect a negative cable clamp to the negative (-) battery term i-
nal on the s econd vehicle.
Connect the clamp at the other e nd of the negative cable to a
solid, stationary, unpainted meta llic point away from the exclusive
jump starting terminal and any moving parts, as shown in the
illustration.
Start the engine of the second v ehicle. Increase the engine speed
slightly and maintain at that lev el for approximately 5 minutes to
recharge the 12-volt battery of your vehicle.4
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6278-2. Steps to take in an emergency
8
When trouble arises
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Open and close any of the doors of your vehicle with the power
switch off.
Maintain the engine speed of the second vehicle and start the
hybrid system of your vehicle by turning the power switch to ON
mode.
Make sure the “READY” indicator comes on. If the indicator does
not come on, contact your Toyota dealer.
Once the hybrid system has started, remove the jumper cables in
the exact reverse order from which they were connected.
Close the exclusive jump starting terminal cover, and reinstall the
fuse box cover to it s original position.
When installing, first hook the fuse box cover onto the two rea r tabs.
Once the hybrid system starts, have the vehicle inspected at yo ur
Toyota dealer as soon as possible.
■ Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid s ystem is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic .
■ When recharging or replacing the 12-volt battery
●In some cases, it may not be possible to unlock the doors using the smart
key system when the 12-volt battery is discharged. Use the wire less remote
control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The power switch mode is memorized by the vehicle. When the 12- volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12 -volt battery.
● Vehicle with power back door: The power back door must be initi alized.
( P. 677)
■ Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gr adually even when
the vehicle is not in use, due to natural discharge and the dra ining effects of
certain electrical appliances. If the vehicle is left for a lon g time, the 12-volt
battery may discharge, and the hybrid system may be unable to s tart. (The
12-volt battery recharges automatically while the hybrid system is operating.)
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6288-2. Steps to take in an emergency
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WARNING
■Avoiding 12-volt batte ry fires or explosions
Observe the following precautions to prevent accidentally ignit ing the flam-
mable gas that may be emitted from the 12-volt battery:
● Make sure each jumper cable is connected to the correct terminal and that
it is not unintentionally in contact with any other than the in tended terminal.
● Do not allow the other end of the jumper cable connected to the “+” termi-
nal to come into contact with any other parts or metal surfaces in the area,
such as brackets or unpainted metal.
● Do not allow the + and - clamps of the jumper cables to come in to contact
with each other.
● Do not smoke, use matches, cigarette lighters or allow open fla me near
the 12-volt battery.
■ 12-volt battery precautions
The 12-volt battery contains poisonous and corrosive acidic ele ctrolyte,
while related parts contain lead and lead compounds. Observe th e following
precautions when handling the 12-volt battery:
● When working with the 12-volt battery, always wear safety glass es and
take care not to allow any 12-volt battery fluids (acid) to come into contact
with skin, clothing or the vehicle body.
● Do not lean over the 12-volt battery.
● In the event that 12-volt battery fluid comes into contact with the skin or
eyes, immediately wash the affected area with water and seek me dical
attention.
Place a wet sponge or cloth over the affected area until medica l attention
can be received.
● Always wash your hands after handling the 12-volt battery suppo rt, termi-
nals, and other battery-related parts.
● Do not allow children near the 12-volt battery.
■ After recharging the 12-volt battery
Have the 12-volt battery inspected at your Toyota dealer as soo n as possi-
ble.
If the 12-volt battery is deteriorating, continued use may caus e the 12-volt
battery to emit a malodorous gas, which may be detrimental to the health of
passengers.
■ When replacing the 12-volt battery
 P. 521

6298-2. Steps to take in an emergency
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When trouble arises
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NOTICE
■When handling jumper cables
When connecting the jumper cables, ensure that they do not beco me entan-
gled in the cooling fans or belt.
■ Exclusive jump starting terminal
The exclusive jump starting terminal is intended to charge the 12-volt bat-
tery on your vehicle from another vehicle in an emergency. Do n ot use the
exclusive jump starting terminal to jump start another vehicle.

6308-2. Steps to take in an emergency
HIGHLANDER_HV_U
●The needle of the engine coolant temperature gauge ( P. 1 0 9 )
enters the red zone or a loss of hybrid system power is experi-
enced. (For example, the vehicle speed does not increase.)
● “Hybrid System Overheated Reduced Output Power” is shown on
the multi-inform ation display.
● Steam comes out f rom under the hood.
■If the needle of the engine cool ant temperature gauge enters
the red zone
Stop the vehicle in a safe place and turn off the air conditioning
system, and then stop the hybrid system.
If you see steam:
Carefully lift the hood after the steam subsides.
If you do not see steam:
Carefully lift the hood.
After the hybrid system has
cooled down sufficiently,
inspect the hoses and radia-
tor core (radiator) for any
leaks. Radiator
Cooling fans
If a large amount of coolant
leaks, immediately contact
your Toyota dealer.
If your vehicle overheats
The following may indicate that your vehicle is overheating.
Correction procedures
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