maintenance schedule TOYOTA HIGHLANDER HYBRID 2019 Owners Manual (in English)

2274-1. Before driving
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Driving
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Break-in schedule
If your vehicle is new or equipped with any new power train com ponents
(such as an engine, transmission, differential or wheel bearing ), Toyota rec-
ommends that you do not tow a trailer until the vehicle has bee n driven for
over 500 miles (800 km).
After the vehicle has been driven for over 500 miles (800 km), you can start
towing. However, for the next 500 miles (800 km), drive the veh icle at a speed
of less than 50 mph (80 km/h) when towing a trailer, and avoid full throttle
acceleration.
■ Maintenance
●If you tow a trailer, your vehicle will require more frequent m aintenance due
to the additional load. (See “Scheduled Maintenance Guide” or “ Owner’s
Manual Supplement”.)
● Retighten the fixing bolts of the towing ball and bracket after approximately
600 miles (1000 km) of trailer towing.
■ If trailer sway occurs
One or more factors (crosswinds, passing vehicles, rough roads, etc.) can
adversely affect handling of your vehicle and trailer, causing instability.
● If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to control trailer swaying by turning the steering w heel.
• Begin releasing the accelerator pedal immediately but very gra dually to
reduce speed.
Do not increase speed. Do not apply vehicle brakes.
If you make no extreme correction with the steering or brakes, your vehicle
and trailer should stabilize. (if enabled, Trailer Sway Control can also help to
stabilize the vehicle and trailer.)
● After the trailer swaying has stopped:
• Stop in a safe place. Get all occupants out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer.
Make sure the load has not shifted.
Make sure the tongue weight is appropriate, if possible.
• Check the load in the vehicle. Make sure the vehicle is not overloaded after occupants get in.
If you cannot find any problems, the speed at which trailer swaying occurred
is beyond the limit of your particular vehicle-trailer combinat ion. Drive at a
lower speed to prevent instability. Remember that swaying of the towing vehi-
cle-trailer increases as speed increases.

3514-6. Driving tips
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Driving
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NOTICE
■To prevent water damage
Take all necessary safety measures to ensure that water damage to the
hybrid battery, hybrid system or other components does not occur.
● Water entering the engine compartment may cause severe damage t o the
hybrid system. Water entering the interior may cause the hybrid battery
stowed under the rear seats to short circuit.
● Water entering the hybrid transaxle will cause deterioration in transmission
quality. The malfunction indicator may come on, and the vehicle may not
be drivable.
● Water can wash the grease from wheel bearings, causing rusting and pre-
mature failure, and may also enter the transaxle case, reducing the gear
oil’s lubricating qualities.
■ When you drive through water
If driving through water, such as when crossing shallow streams , first check
the depth of the water and the bottom of the riverbed for firmn ess. Drive
slowly and avoid deep water.
■ Inspection after off-road driving
● Sand and mud that has accumulated in brake drums and around bra ke
discs may affect braking efficiency and may damage brake system compo-
nents.
● Always perform a maintenance inspection after each day of off-r oad driv-
ing that has taken you through rough terrain, sand, mud, or wat er. For
scheduled maintenance information, refer to the “Scheduled Main tenance
Guide” or “Owner’s Manual Supplement”.

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Maintenance and care
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7-2. Maintenance
General maintenance should be performed on a daily basis. This can
be done by yourself or by a Toyota dealer.
Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.
For details about maintenance items and schedules, refer to the “Sched-
uled Maintenance Guide” or “Owner’s Manual Supplement”.
You can perform som e maintenance procedures by yourself.
Please be aware that do-it-yourse lf maintenance may affect warranty
coverage.
The use of Toyota Repair Manuals is recommended.
For details about warranty coverage, see the separate “Owner’s Warranty
Information Booklet” or “Owner’s Manual Supplement”.
Maintenance requirements
To ensure safe and economical driving, day-to-day care and reg-
ular maintenance are essential. I t is the owner’s responsibility to
perform regular checks. Toyota recommends the following main-
tenance:
General maintenance
Scheduled maintenance
Do-it-yourself maintenance

4987-2. Maintenance
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■Repair and replacement
It is recommended that genuine Toyota parts be used for repairs to ensure
performance of each system. If non-Toyota parts are used in rep lacement or if
a repair shop other than a Toyota dealer performs repairs, conf irm the war-
ranty coverage.
■ Resetting the message indicating ma intenance is required (U.S.A. only)
After the required maintenance is performed according to the ma intenance
schedule, please reset the message.
To reset the message, follow the procedure described below:
Using the trip meter
Turn the power switch off with the trip meter A reading shown.
While pressing the trip meter reset button ( P. 110), turn the power switch
to the ON mode (do not start the hybrid system because otherwis e the
reset mode will be canceled).
Continue to press and hold the button until the trip meter disp lays “000000”.
Using the multi-information display
While the hybrid system operating, switch the multi-information display to
. ( P. 116)
Select “Maintenance System” on
of the multi-information display.
Select “Yes” on the “Maintenance System” screen.
“Initialization Completed” will be displayed on the multi-infor mation display
when the reset procedure has been completed.
■ Allow inspection and repairs to be performed by a Toyota dealer
●Toyota technicians are well-trained specialists and are kept up to date with
the latest service information. They are well informed about th e operations
of all systems on your vehicle.
● Keep a copy of the repair order. It proves that the maintenance that has
been performed is under warranty coverage. If any problem should arise
while your vehicle is under warranty, your Toyota dealer will p romptly take
care of it.
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5027-2. Maintenance
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Vehicle exterior
ItemsCheck points
Doors• Do the doors operate smoothly?
Engine hood• Does the engine hood lock system work prop-erly?
Fluid leaks• There should not be any signs of fluid leakageafter the vehicle has been parked.
Tires
• Is the tire inflati on pressure correct?
• The tires should not be damaged or exces- sively worn.
• Have the tires been rotated according to the maintenance schedule?
• The wheel nuts should not be loose.
Windshield wipers/rear
window wiper
• The wiper blades should not show any signs of cracking, splitting, wear, contamination or
deformation.
• The wiper blades should clear the windshield/ rear window without streaking or skipping.
WARNING
■If the hybrid system is operating
Turn the hybrid system off and ensure that there is adequate ve ntilation
before performing maintenance checks.

5387-3. Do-it-yourself maintenance
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Remove the filter cover.
Remove the air conditioning fil-
ter and replace it with a new
one.
The “UP” marks shown on the
filter should be pointing up.
■ Checking interval
Inspect and replace the air conditioning filter according to th e maintenance
schedule. In dusty areas or areas with heavy traffic flow, earl y replacement
may be required. (For scheduled maintenance information, please refer to the
“Schedule maintenance guide” or “Owner’s Manual Supplement”.)
■ If air flow from the ven ts decreases dramatically
The filter may be clogged. Check the filter and replace if nece ssary.
■ Air conditioning filter with deodorizing function
The use of air fresheners may significantly reduce the life spa n of the deodor-
izing effect.
When an air conditioning odor comes out continuously, replace t he air condi-
tioning filter.
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NOTICE
■ When using the air conditioning system
Make sure that a filter is always installed.
Using the air conditioning system without a filter may cause da mage to the
system.

5868-2. Steps to take in an emergency
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Indicates that the accelerator and brake pedal
are being depressed simultaneously
Release the accelerator or brake pedal.
Indicates that the washer fluid level is low
Add washer fluid.
Indicates that remaining fuel is approximately 2.6
gal. (9.7 L, 2.1 Imp. gal.) or less
Refuel the vehicle.
Indicates that the TRAC (Traction Control) sys-
tem has been deactivated
Turn the TRAC on. ( P. 338)
(U.S.A. only)
Indicates that all maintenance according to the
driven distance on the maintenance schedule
*1
should be performed soon.
Comes on approximately 4500 miles (7200 km)
after the message has been reset.
If necessary, perfo rm maintenance.
(U.S.A. only)
Indicates that all maintenance is required to cor-
respond to the driven distance on the mainte-
nance schedule
*1.
Comes on approximately 5000 miles (8000 km)
after the message has been reset.
(The indicator will not work properly unless the
message has been reset.)
 Perform the necessary maintenance.
Please reset the message after the mainte-
nance is performed. ( P. 498)
Indicates that the Automatic High Beam switch is
pressed while the headlights are in low beam.
Turn the high beam on and press the Auto-
matic High Beam switch again.
Warning messageDetails/Actions
(Flashes)

5898-2. Steps to take in an emergency
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When trouble arises
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*1: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual
Supplement” for the maintenance interval applicable to your veh icle.
*2: For the EV drive mode operating conditions: P. 237
■Messages displays
The message illustrations used are intended as examples, and ma y differ
from the image that is actually displayed on the multi-informat ion display.
■ Conditions that the tire pressure warning system may not functi on prop-
erly
P. 528
■ Warning buzzer
P. 572
■ Warning message in radar cruise mode
In the following cases, the warning message may not be displaye d even if
vehicle-to-vehicle distance decreases:
● When your vehicle and the vehicle ahead are traveling at the sa me speed or
the vehicle ahead is traveling more quickly than your vehicle
● When the vehicle ahead is traveling at a very low speed
● Immediately after cruise control speed is set
● At the instant the accelerator pedal is depressed
Indicates that the EV drive mode has been auto-
matically canceled
*2
The reason the EV drive mode is not available
(the hybrid battery [traction battery] charge is
low, speed is higher than the EV drive mode
operating speed range, accelerator pedal is
depressed too much) may be displayed.
A buzzer also sounds.
 Drive the vehicle for a while.
Warning messageDetails/Actions