TOYOTA RAV4 2021 (in English) Repair Manual

611-2. Child safety
1
For safety and security
■When installing in the rear
center seat
There are no LATCH anchors
behind the rear center seat.
However, the inboard LATCH
anchors of the outboard seats,
which are 17.3 in. (440 mm)
apart, can be used if the child
restraint system manufacturer’s
instructions permit use of those
anchors with the anchor spacing
stated.
Child restraint systems with rigid
lower attachments cannot be
installed in the center seat. This
type of child restraint system
can only be installed in the out-
board seat.
■Laws and regulations pertain-
ing to anchors
The LATCH system conforms to
FMVSS225 or CMVSS210.2.
Child restraint systems conforming
to FMVSS213 or CMVSS213 speci-
fications can be used.
This vehicle is de signed to conform
to SAE J1819.
■Anchor brackets (for top
tether strap)
Anchor brackets are provided
for each rear seat.
Use anchor brackets when fix-
ing the top tether strap.
WARNING
■When installing a child
restraint system
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●When using the LATCH
anchors, be sure that there are
no foreign objects around the
anchors and that the seat belt is
not caught behind the child
restraint system.
●Follow all installation instruc-
tions provided by the child
restraint system manufacturer.
●Never attach two c hild restraint
system attachments to the
same anchor. In a collision, one
anchor may not be strong
enough to hold two child
restraint system attachments
and may break.
If the LATCH anchors are
already in use, use the seat belt
to install a child restraint system
in the center seat.
●When securing some types of
child restraint systems in rear
seats, it may not be possible to
properly use the seat belts in
positions next to the child
restraint without interfering with
it or affecting s eat belt effective-
ness. Be sure your seat belt fits
snugly across your shoulder
and low on your hips. If it does
not, or if it interferes with the
child restraint, move to a differ-
ent position. Fa ilure to do so
may result in death or serious
injury.
●If the seat is adjusted, reconfirm
the security of the child restraint
system.
Using an anchor bracket
(for top tether strap)

621-2. Child safety
Outboard rear seatsAnchor brackets
Top tether strap
Center rear seatAnchor bracket
Top tether strap
■Fixing the top tether strap
to the anchor bracket
Install the child restraint system
in accordance to the operation
manual enclosed with the child
restraint system.
Outboard rear seats
1 Remove the head restraint.
( P.142)
2 Latch the hook onto the
anchor bracket and tighten
the top tether strap.
Make sure the top tether strap is
securely latched. ( P.58)
Hook
Top tether strap
3 If the head restraint does not
interfere with the child
A
B
A
B
A
B

631-2. Child safety
1
For safety and security
restraint system installation,
install the head restraint.
Center rear seat
1 Adjust the head restraint to
the upmost position.
If the head restraint interferes with
your child restraint system, and the
head restraint can be removed,
remove the head restraint.
( P.142)
2 Latch the hook onto the
anchor bracket and tighten
the top tether strap.
Make sure the top tether strap is
securely latched.
When installing the child restraint
system with the head restraint
being raised, be sure to have the
top tether strap pass underneath
the head restraint.
Hook
Top tether strap
■Laws and regulations pertain-
ing to anchors
The LATCH system conforms to
FMVSS225 or CMVSS210.2.
Child restraint systems conforming
to FMVSS213 or CMVSS213 speci-
fications can be used.
This vehicle is designed to conform
to SAE J1819.
WARNING
■When installing a child
restraint system
Observe the following precau-
tions.
Failure to do so may result in
death or serious injury.
●Firmly attach the top tether
strap and make sure that the
belt is not twisted.
●Do not attach the top tether
strap to anything other than the
anchor bracket.
●After securing a child restraint
system, never adjust the seat.
●Follow all installation instruc-
tions provided by the child
restraint system manufacturer.
A
B

641-2. Child safety
WARNING
●Center rear seat: When install-
ing the child restraint system
with the head restraint being
raised, after the head restraint
has been raised and then the
anchor bracket has been fixed,
do not lower the head restraint.

651-3. Emergency assistance
1
For safety and security
1-3.Emergency assistance
*: If equipped
Microphone
“SOS” button
LED light indicators
Safety Connect*
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by
Toyota’s designated
response center, which
operates 24 hours per day, 7
days per week.
Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto
Rico and Toyota.ca in Can-
ada. All use of the Safety
Connect service is subject
to such then-applicable
Terms and Conditions.
System components
A
B
C

661-3. Emergency assistance
■Certification for the Safety Connect
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( 
P.68)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. (
P.68)
Emergency Assistance Button
Services

671-3. Emergency assistance
1
For safety and security
(“SOS”)
Connects drivers to response-cen-
ter support. (
P.68)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( 
P.69)
After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin receiv-
ing services.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be
possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center is dependent upon
the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska , Puerto Rico
and Canada, and Enhanced
Roadside Assistance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages. The Safety Connect system
will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
Subscription

681-3. Emergency assistance
When the engine switch is
turned to ON, the red indicator
light comes on for 2 seconds
then turns off. Afterward, the
green indicator light comes on,
indicating that the service is
active.
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
Safety Connect LED light
Indicators
Safety Connect services

691-3. Emergency assistance
1
For safety and security
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low- power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

701-4. Theft deterrent system
1-4.Theft deterrent system
Vehicles without smart key
system
The indicator light flashes after
the key has been removed from
the engine switch to indicate
that the system is operating.
The indicator light goes off after
the registered key has been
inserted into the engine switch
to indicate that the system has
been canceled.
Vehicles with smart key sys-
tem
The indicator light flashes after
the engine switch has been
turned to OFF to indicate that
the system is operating.
The indicator light goes off after
the engine switch has been
turned to ACC or ON to indicate
that the system has been can-
celed.
■System maintenance
The vehicle has a maintenance-free
type engine immo bilizer system.
■Conditions that may cause the
system to malfunction
●If the grip portion of the key is in
contact with a metallic object
●If the key is in close proximity to or
touching a key to the security sys-
tem (key with a built-in transpon-
der chip) of another vehicle
Engine immobilizer
system
The vehicle’s keys have
built-in transponder chips
that prevent the engine from
starting if a key has not
been previously registered
in the vehicle’s on-board
computer.
Never leave the keys inside
the vehicle when you leave
the vehicle.
This system is designed to
help prevent vehicle theft but
does not guarantee absolute
security against all vehicle
thefts.
Operating the system