window TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)
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RAV4-HV_OM_OM0R025U_(U)
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Pictorial indexSearch by illustration
For safety 
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status 
information and 
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows, 
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for 
driving
(Main topics: Starting hybrid system, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance 
and careCaring for your vehicle and maintenance 
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble 
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle 
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat 
belt and SRS airbag instructions for Canadian 
owners
IndexSearch by symptom
Search alphabetically 
Page 2 of 744
2TABLE OF CONTENTS
For your information...................8
Reading this manual ................ 13
How to search .......................... 14
Pictorial index .......................... 16
1-1. For safe use Before driving ................... 28
For safe driving ................ 29
Seat belts ......................... 31
SRS airbags ..................... 35
Front passenger occupant  classification system ...... 45
Exhaust gas precautions.. 50
1-2. Child safety Riding with children .......... 51
Child restraint systems..... 52
1-3. Emergency assistance Safety Connect ................ 67
1-4. Hybrid system Hybrid system features .... 72
Hybrid system precautions ....................................... 77
1-5. Theft deterrent system Immobilizer system .......... 82
Alarm................................ 85
2-1. Instrument cluster Warning lights and indicators....................................... 88
Gauges and meters (with 4.2- inch display) ................... 94Gauges and meters (with 7-
inch display) ................... 98
Multi-information display 103
Energy monitor/ consumption 
screen.......................... 113
3-1. Key information Keys .............................. 122
3-2. Opening, closing and lock- ing the doors
Side doors ..................... 128
Back door ...................... 134
Smart key system .......... 148
3-3. Adjusting the seats Front seats .................... 154
Rear seats ..................... 155
Driving position memory 157
Head restraints .............. 160
3-4. Adjusting the steering  wheel and mirrors
Steering wheel............... 162
Inside rear view mirror ... 163
Digital Rear-view Mirror . 165
Outside rear view mirrors .................................... 174
3-5. Opening, closing the win- dows and moon roof
Power windows ............. 176
Moon roof ...................... 179
Panoramic moon roof .... 182
1For safety and security
2
Vehicle status 
information and 
indicators
3Before driving 
Page 3 of 744
3TABLE OF CONTENTS
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4-1. Before drivingDriving the vehicle......... 189
Cargo and luggage ....... 196
Vehicle load limits ......... 199
Trailer towing................. 200
Dinghy towing ............... 209
4-2. Driving procedures Power (ignition) switch (vehi-cles without smart key sys-
tem) ............................. 210
Power (ignition) switch (vehi- cles with smart key system).................................... 212
EV drive mode .............. 217
Hybrid transmission ...... 219
Turn signal lever............ 223
Parking brake ................ 224
Brake Hold .................... 227
4-3. Operating the lights and  wipers
Headlight switch ............ 229
AHB (Automatic High Beam) .................................... 232
Fog light switch ............. 235
Windshield wipers and  washer......................... 235
Rear window wiper and  washer......................... 238
4-4. Refueling Opening the fuel tank cap.................................... 240
4-5. Using the  driving support 
systems
Toyota Safety Sense 2.0 243PCS (Pre-Collision System)
.................................... 249
LTA (Lane Tracing Assist) .................................... 257
RSA (Road Sign Assist). 267
Dynamic radar cruise control  with full-speed range ... 270
BSM (Blind Spot Monitor) .................................... 280
Intuitive parking assist ... 290
PKSB (Parking Support  Brake) .......................... 297
Parking Support Brake func- tion (static  objects) ...... 302
Parking Support Brake func- tion (rear-crossing vehicles).................................... 308
Rear view monitor system .................................... 312
Toyota parking assist monitor .................................... 320
Panoramic view monitor 333
Driving mode s elect switch
.................................... 365
Trail Mode ..................... 366
Driving assist systems ... 368
4-6. Driving tips Hybrid vehicle driving tips.................................... 375
Winter  d
riving tips .......... 377
Utility vehicle precautions .................................... 380
5-1. Basic function Buttons overview ........... 385
Menu screen.................. 387
4Driving
5Audio 
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WA R N I N G
■General precaution regarding 
children’s safety
Never leave children unattended 
in the vehicle,  and never allow 
children to have or use the key.
Children may be able to start the 
vehicle or shift the vehicle into 
neutral. There is  also a danger 
that children ma y injure them-
selves by playing with the side 
windows, the moon roof or the 
panoramic moon roof, or other 
features of the vehicle. In addi-
tion, heat build-up or extremely 
cold temperatures inside the vehi-
cle can be fatal to children. 
Page 16 of 744
16Pictorial index
Pictorial index
■Exterior
The shape of the headlights may differ depending on the grade,  etc.
Side doors ......... ................................. ................................ P.128
Locking/unlocking .............................................. .................. P.128
Opening/closing the side windows ............................... ........ P.176
Locking/unlocking by using the  mechanical key .......... P.129, 663
Warning messages ............................................... ............... P.647
Back door ...................................................... ..................... P.134
Locking/unlocking .............................................. .................. P.135
Opening from inside the cabin
*............................................ P.138
Opening from outside................................................... P.136, 138
Warning messages ............................................... ............... P.647
Outside rear view mirrors ................................................. P.174
Adjusting the mirror angle ..................................... ............... P.174
Folding the mirrors ............................................ ................... P.174
Defogging the mirrors
*......................................................... P.522
Windshield wipers.............................................. ................ P.235
A
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20Pictorial index
Energy monitor..................................................................... P.113
When the warning messages are displayed ........................ P. 6 4 7
Turn signal lever.............................................. ................... P.223
Headlight switch ............................................... ................. P.229
Headlights/parking lights/tail lights/
license plate lights/daytime running lights .................... ........ P.229
Fog lights
*1............................................................... ............ P.235
Windshield wiper and washer  switch............................... P.235
Rear window wiper and washer  switch ........................... P.238
Usage.......................................................... ................. P.235, 238
Adding washer fluid .............................................................. P.583
Warning messages ............................................... ............... P.647
Emergency flasher switch ....................................... .......... P.628
Hood lock release lever ........................................ ............. P.575
Tilt and telescopic steering  lock release lever ................P. 1 6 2
Adjustment ..................................................... ...................... P.162
Air conditioning  system ............................. ....................... P.520
Usage................................................................................... P.520
Rear window defogger ........................................... .............. P.522
Audio
*1............................................................... ................. P.385
Audio Plus
*1, 2
Premium Audio*1, 2
Fuel filler door opener swi tch ........................................... P.241
*1: If equipped
*2: Refer to “NAVIGATION AND MULTIMEDIA  SYSTEM OWNER’S MAN-
UAL”.
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21Pictorial index
■Switches
Driving position memory switches*................................. P.157
Window lock switch ............................................. .............. P.178
Power window switches ....... ............................................. P.176
Door lock switches ............................................................ P.132
Outside rear view mirror swi tches ................................... P.174
“ODO TRIP” switch .............................................. ........ P.96, 101
Instrument panel light cont rol dial ............................. P.96, 102
Automatic High Beam switch ..................................... ...... P.232
Windshield wiper de-icer switch
*..................................... P.525
Camera switch
*............................................................... .... P.335
Heated steering wheel switch
*.......................................... P.527
Power back door switch
*................................................... P.138
*: If equipped
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421-1. For safe use
WA R N I N G
●Do not sit on the edge of the 
seat or lean against the dash-
board.
●Do not allow a child to stand in 
f r o n t  o f  t h e  S R S  f r o n t  p a s s e n g e r  
airbag unit or sit on the knees of 
a front passenger.
●Do not allow the front seat occu-
pants to hold items on their 
knees.
●Do not lean against the door, 
the roof side rail or the front, 
side and rear pillars.
●Do not allow anyone to kneel on 
the passenger seat toward the 
door or put their head or hands 
outside the vehicle.
●Do not attach a nything to or 
lean anything against areas 
such as the dashboard, steering 
wheel pad and lower portion of 
the instrument panel.
These items can become pro-
jectiles when th e SRS driver, 
front passenger and knee air-
bags deploy.
●Do not attach anything to areas 
such as a door, windshield, side 
windows, front or rear pillar, roof 
side rail and assist grip. 
Page 43 of 744
431-1. For safe use
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For safety and security
WA R N I N G
●Vehicles without smart key sys-
tem: Do not attach any heavy, 
sharp or hard objects such as 
keys and accessories to the 
key. The objects may restrict the 
SRS knee airbag inflation or be 
thrust into the driver’s seat area 
by the force of the deploying air-
bag, thus causing a danger.
●Do not hang coat hangers or 
other hard objects on the coat 
hooks. All of these items could 
become projectiles and may 
cause death or serious injury, 
should the SRS curtain shield 
airbags deploy.
●I f a vin yl co ver  is p u t on  t he  ar ea  
where the SRS knee airbag will 
deploy, be sure to remove it.
●Do not use seat accessories 
which cover the parts where the 
SRS side airbags and SRS seat 
cushion airbag inflate as they 
may interfere with inflation of 
the SRS airbags. Such acces-
sories may prevent the side air-
bags and seat cushion airbag 
from activating correctly, disable 
the system or cause the side 
airbags and seat cushion airbag 
to inflate accidentally, resulting 
in death or serious injury.
●Do not strike or apply significant 
levels of force to the area of the 
SRS airbag components or the 
front doors.
Doing so can cause the SRS 
airbags to malfunction.
●Do not touch any of the compo-
nent parts immediately after the 
SRS airbags have deployed 
(inflated) as they may be hot.
●If breathing becomes difficult 
after the SRS airbags have 
deployed, open a door or side 
window to allow fresh air in, or 
leave the vehicle if it is safe to 
do so. Wash off any residue as 
soon as possible to prevent skin 
irritation.
●If the areas where the SRS air-
bags are stored, such as the 
steering wheel pad and front 
and rear pillar garnishes, are 
damaged or cracked, have 
them replaced by your Toyota 
dealer.
●Do not place anything, such as 
a cushion, on the front passen-
ger’s seat. Doing so will 
disperse the passenger’s 
weight, which prevents the sen-
sor from detecting the passen-
ger’s weight properly. As a 
result, the SRS front airbags for 
the front passenger may not 
deploy in the event of a colli-
sion.
■Modification and disposal of 
SRS airbag system compo-
nents
Do not dispose of your vehicle or 
perform any of the following modi-
fications without consulting your 
Toyota dealer. The SRS airbags 
may malfunction or deploy 
(inflate) accidentally, causing 
death or serious injury.
●Installation, re moval, disassem-
bly and repair of the SRS air-
bags 
Page 50 of 744
501-1. For safe use
Exhaust gas precau-
tions
Harmful substance to the 
human body is included in 
exhaust gases if inhaled.
WA R N I N G
Exhaust gases contain harmful 
carbon monoxide (CO), which is 
colorless and odorless. Observe 
the following precautions.
Failure to do so may cause 
exhaust gases to enter the vehicle 
and may lead to an accident 
caused by light-headedness, or 
may lead to death or a serious 
health hazard.
■Important points while driving
●Keep the back door closed.
●If you smell exhaust gases in 
the vehicle even when the back 
door is closed, open the side 
windows and have the vehicle 
inspected at your Toyota dealer 
as soon as possible.
■When parking
●If the vehicle is in a poorly venti-
lated area or a  closed area, 
such as a garage, stop the 
hybrid system.
●Do not leave the vehicle with 
the hybrid system operating for 
a long time.
If such a situation cannot be 
avoided, park the vehicle in an 
open space and  ensure that 
exhaust fumes do not enter the 
vehicle interior.
●Do not leave the hybrid system 
operating in an area with snow 
build-up, or where it is snowing. 
If snowbanks build up around 
the vehicle while  the hybrid sys-
tem operating, exhaust gases 
may collect and enter the vehi-
cle.
■Exhaust pipe
The exhaust system needs to be 
checked periodically. If there is a 
hole or crack caused by corro-
sion, damage to a joint or abnor-
mal exhaust noise, be sure to 
have the vehicle inspected and 
repaired by your Toyota dealer.