bluetooth TOYOTA VENZA HYBRID 2021 Accessories, Audio & Navigation (in English)

2658-3. What to do if...
8
PhoneA Bluetooth® connection can-
not be made.
■A cellular phone cannot be
connected
■When making/receiving a
call
A call cannot be made/received.
Likely causeSolution
An incorrect
passcode was
entered on the
cellular phone.Enter the correct
passcode on the
cellular phone.
The registration
operation has
not been com-
pleted on the cel-
lular phone side.
Complete the
registration oper-
ation on the cel-
lular phone
(approve regis-
tration on the
phone).
Old registration
information
remains on
either this sys-
tem or the cellu-
lar phone.
Delete the exist-
ing registration
information from
both this system
and the cellular
phone, then reg-
ister the cellular
phone you wish
to connect to this
system. ( P.48)
Likely causeSolution
Another
Bluetooth
®
device is already
connected.
Manually con-
nect the cellular
phone you wish
to use to this
system. ( P.45)
Bluetooth® func-
tion is not
enabled on the
cellular phone.Enable the
Bluetooth
® func-
tion on the cellu-
lar phone.
Automatic
Bluetooth
® con-
nection on this
system is set to
off.
Set automatic
Bluetooth
® con-
nection on this
system to on
when the power
switch is in ACC
or ON. ( P.50)
Preferred device
settings function
on this system is
set to on.
Set preferred
device settings
function on this
system to off.
( P.50)
Set the desired
cellular phone to
the highest auto-
matic connec-
tion priority.
( P.50)
Likely causeSolution
Bluetooth® func-
tion is not
enabled on the
cellular phone.Enable the
Bluetooth
® func-
tion on the cellu-
lar phone.
Old registration
information
remains on
either this sys-
tem or the cellu-
lar phone.
Delete the exist-
ing registration
information from
both this system
and the cellular
phone, then reg-
ister the cellular
phone you wish
to connect to this
system. ( P.50)
Likely causeSolution

2668-3. What to do if...
■When using the phonebook
Phonebook data cannot be
transferred manually/automati-
cally.
Phonebook data cannot be
edited.
■When using the Bluetooth®
message function
Messages cannot be viewed.
Likely causeSolution
Your vehicle is in
a area.
Move to where
no longer
appears on the
display.
Likely causeSolution
The profile ver-
sion of the con-
nected cellular
phone may not
be compatible
with transferring
phonebook data.
For a list of spe-
cific devices
which operation
has been con-
firmed on this
system, check
with your Toyota
dealer or the fol-
lowing website:
http://www.
toyota.com/
audio-
multimedia in the
United States,
http://www.
toyota.ca/
connected
in Canada, and
http://www.
toyotapr.com/
audio-
multimedia in
Puerto Rico
Automatic con-
tact transfer
function on this
system is set to
off.Set automatic
contact transfer
function on this
system to on.
(  P.257)
Passcode has
not been entered
on the cellular
phone.
Enter the pass-
code on the cel-
lular phone if
requested
(default pass-
code: 1234).
Transfer opera-
tion on the cellu-
lar phone has
not completed.
Complete trans-
fer operation on
the cellular
phone (approve
transfer opera-
tion on the
phone).
Likely causeSolution
Automatic con-
tact transfer
function on this
system is set to
on.Set automatic
contact transfer
function on this
system to off.
( P.257)
Likely causeSolution
Message trans-
f e r i s n o t e n a b l e d
on the cellular
phone.
Enable mes-
sage transfer on
the cellular
phone (approve
message trans-
fer on the
phone).
Automatic trans-
fer function on
this system is set
to off.Set automatic
transfer function
on this system to
on. ( P.257)
Likely causeSolution

2678-3. What to do if...
8
Phone
New message notifications are
not displayed.
■In other situations
The Bluetooth
® connection sta-
tus is displayed at the top of the
screen each time the power
switch is in ACC or ON.
Even though all conceivable
measures have been taken, the
symptom status does not
change.
Likely causeSolution
Notification of
SMS/MMS/E-
mail reception on
this system is set
to off.Set notification
of SMS/MMS/E-
mail reception on
this system to
on. ( P.255)
Automatic mes-
sage transfer
function is not
enabled on the
cellular phone.Enable auto-
matic transfer
function on the
cellular phone.
Likely causeSolution
Connection con-
firmation display
on this system is
set to on.
To turn off the
display, set con-
nection confir-
mation display
on this system to
off. ( P.51)
Likely causeSolution
The cellular
phone is not
close enough to
this system.Bring the cellu-
lar phone closer
to this system.
Radio interfer-
ence has
occurred.
Turn off Wi-Fi®
devices or other
devices that may
emit radio
waves.
The cellular
phone is the
most likely cause
of the symptom.
Turn the cellular
phone off,
remove and rein-
stall the battery
pack, and then
restart the cellu-
lar phone.
Enable the cellu-
lar phone’s
Bluetooth
® con-
nection.
Disable the
Wi-Fi
® connec-
tion of the cellu-
lar phone.
Stop the cellular
phone’s security
software and
close all applica-
tions.
Before using an
application
installed on the
cellular phone,
carefully check
its source and
how its operation
might affect this
system.

2719-1. Connected Services overview
9
Connected Services
Content provider
Provides contents to the application server.
Application server
Type A: Function achieved by using a smart
phone or DCM
Of the functions included with connected services, the Toyota
apps rely on the use of a smartphone or DCM.
Using a smart phone
• Toyota audio multimedia system enables applicable apps installed on a smart phone to be displayed on and operated from
the screen via a Bluetooth
® (and USB).
 Via DCM
• Toyota audio multimedia system enables applicable apps installed on the system to be displayed on and operated from th e
screen.
A few settings must be performed before Toyota apps can be
used. ( P.273)
By using a smart phone or DCM
A
B

2739-1. Connected Services overview
9
Connected Services
http://www.toyotapr.com/
connected-servicesin Puerto Rico.
●These functions are not made
available in some countries or
areas. Availability of functions of
the Toyota apps is dependent on
network reception level.
■Initializing personal data
The personal data used in appli-
cations can be reset. ( P.67)
 The following personal data
can be deleted and returned
to their default settings:
• Downloaded contents
• Radio stations that were listened
to
●Once initialized, the data and set-
tings will be erased. Pay much
attention when in itializing the
data.
■Settings required to use
Toyota mobile application
Perform the settings in the fol-
lowing order.
1 Download the Toyota mobile
application to your smart
phone.
2 Open the Toyota mobile
application on your smart
phone and follow instruc-
tions. Bluetooth
® Pairing is
required.
In order to use Toyota mobile appli-
cation, the following must first be
performed:
 Register a Bluetooth® phone
with the hands-free system.
( P.40)
●Applications can only be used
when the Toyota mobile applica-
tion has been downloaded to your
smart phone, and the application
is running.
●Toyota mobile application opera-
tional procedures can also be con-
firmed by visiting
https://www.toyota.com/
connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.toyo tapr.com/
connected-services
in Puerto Rico.
●If a Toyota mobile application is
used while iPod audio/video is
being played back, system opera-
tion may become unstable.
Preparation before using
Toyota mobile application

2809-2. Connected Services operation
When the Toyota apps is acti-
vated, an application may need
to be updated. To update an
application, it is necessary to
download update data and
install it.
■Downloading update
If an update is available,
“Update” can be selected.
1 Select “Update” on the appli-
cation screen. ( P.279)
2 Check that downloading
starts.
“Download in Background”: Select
to operate other functions while
downloading.
“Cancel”: Select to cancel updating.
3Check that downloading is
complete.
“Later”: Select to install later. When
this screen button is selected, the
screen will re turn to the last dis-
played screen. To install the update
data: ( P.280)
“See Detail”: Select to display
detailed information on the update
data.
“Install”: Select to install the update
data. Follow the steps in “Installing
the update data” from step 2.
(  P.280)
■Installing the update data
After the downloading is com-
plete, “Update” will be changed
to “Install”.
1 Select “Install” on the appli-
cation screen. ( P.279)
2 Select “Continue”.
“Later”: Select to postpone the
installation of the update data and
go back to the previous screen.
3Check that installing is
started.
“Install in Backgr ound”: Select to
operate other fu nctions while
installing.
4 Select “OK” after the install-
ing is complete.
●The Toyota apps cannot be oper-
ated while installing.
When problems occur with start-
ing the application player, a
message will appear on the
screen. Referring to the follow-
ing items, identify the problem
and take the suggested correc-
tive action.
“When it is safe and legal to
do so, please ensure your
mobile application is running
and logged in on your phone.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to
https://www.toyota.com/
connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.to yotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth® SPP compati-
ble or not, and then activate the
Updating an application
If a message appears on
the screen

2819-2. Connected Services operation
9
Connected Services
Toyota mobile application.
“Installation failed, please try
again”
Installation can be attempted again
by changing to the application
screen and pressing the “Install”
switch.
“Application download error.
Please try again later.”
Downloading can be attempted
again by checking the communica-
tion status, chang ing to the applica-
tion screen and pressing the
“Download” switch again.
 “Download error, some
mobile application functions
may not work as expected.
Please reinitiate the download
process.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to https://www.toyota.com/
connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth
® SPP compati-
ble or not, and then activate the
Toyota mobile application.
Please ensure your Toyota mobile
application is running and logged in
on your phone while vehicle is not
moving.
 “To use the services, mobile
application needs to be run-
ning on your phone. For more information, please visit
toyota.com or call 1-800-331-
4331 in the United States, 1-
888-869-6828 in Canada, and
1-877-855-8377 in Puerto
Rico.”
The Toyota mobile application can-
not be connected to Bluetooth®
SPP.
Refer to https://www.toyota.com/
connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.to yotapr.com/
connected-services
in Puerto Rico, to confirm if the
phone is Bluetooth® SPP compati-
ble or not, and then activate the
Toyota mobile application.
“Communication unsuccess-
ful. Please try again.”
Communication was disconnected.
After a few moments, retry the
operation.
A keyword can be entered to an
application by the software key-
board or voice recognition func-
tion. For details about the
functions and services provided
by each application, refer to
https://www.toyota.com/
connected-services
in the United States,
https://www.toyota.ca/
connected
Entering keyword opera-
tion

286Alphabetical Index
Alphabetical Index
A
AM/FM/SiriusXM® Satellite Radio
............................................... 133 Available HD Radio™ technol- ogy ..................................... 137
Caching a radio program...... 134
Displaying the radio ID ......... 141
How to subscribe to SiriusXM Radio Services ................... 139
How to subscribe to SiriusXM Services ............................. 140
Overview .............................. 133
Presetting a station .............. 134
Radio broadcast data system ........................................... 136
Radio options ....................... 136
Refer to the table below to iden- tify the problem and take the
suggested corrective action 141
Selecting a station from the list ........................................... 135
Troubleshooting guide.......... 138
Using HD Radio™ technology ........................................... 137
Android Auto .......................... 148 Overview .............................. 148
“Android Auto” button (“Menu” screen) .............................. 15, 58
Apple CarPlay
®/Android AUTO™
................................................. 57 Establishing an Android Auto connection ............................ 58
Establishing an Apple CarPlay connection ............................ 57
“Apple CarPlay” button (“Menu” screen) .............................. 15, 57
“Apps” button (“Menu” screen) ......................................... 15, 279
“APPS” button ..... .............12, 279
Audio/visual remote controls 155
“Audio” button (“Menu” screen) .........................................15, 126
“Audio” button (“Setup” screen) .........................................19, 157
“AUDIO” button ........12, 126, 128
Audio settings.........................157 Audio settings screen ...........157
Displaying the audio settings screen.................................157
AUX ..........................................153 Overview ..............................153
B
Basic function ...........................12
Basic information before opera-tion ...........................................28
Basic operation.................78, 126
Bluetooth
® audio ....................150
Overview ..............................150
Registering/Connecting a
Bluetooth
® device ...............152
Bluetooth
® phone message func-
tion .........................................249 Calling the message sender .252
Checking received messages ...........................................250
Displaying the message screen ...........................................249
Receiving a mess age ...........250
Replying to a message (dictation reply) ..................................251
Replying to a message (quick reply) ..................................252
“Bluetooth” button (“Setup” screen) ...............................19, 45
Buttons overview......................12 Operations of each part ..........12
Software license for the 12.3 inch display...........................14

Alphabetical Index289
Setting up areas to avoid ..... 110
Setting up favorites list ......... 109
Setting up home ................... 108
O
Operating information............ 159Error messages .................... 167
File information..................... 162
High-resolution sound source........................................... 161
iPod ...................................... 160
Radio .................................... 159
Terms ................................... 165
Operating the map screen ....... 22 Displaying the current position of the vehicle on the map screen............................................. 22
Moving the map screen .......... 22
Zooming in/out the map ......... 22
Other settings ........................... 65
P
Panoramic view monitor ........ 200 Camera switch ..................... 202
Display ................................. 202
Driving precautions .............. 200
How to switch the display ..... 203
Panoramic view monitor precau- tions....................................... 224Area displayed on screen..... 224
Difference between the screen and the actual road ............ 229
Distortion of three-dimensional objects on the screen ......... 230
The camera .......................... 227
When approaching three-dimen- sional objects ..................... 231
Parking assist guide line display mode...................................... 191Screen description ............... 191
“Phone” button (“Menu” screen) .........................................15, 238
“Phone” button (“Setup” screen) .........................................19, 254
“PHONE” button ...............12, 238
Phone operation (Hands-free system for cellular phones) .238
Phone settings ...... ..................254
Contacts/Call history settings screen.................................256
Displaying the phone settings screen.................................254
Message settings screen......262
Notifications/display settings screen.................................255
Phone settings screen ..........254
Sounds settings screen ........254
Placing a call using the
Bluetooth
® hands-free system
...............................................243 By call history .......................243
By contacts list .....................244
By favorites list .....................244
By home screen ...................246
By keypad.............................245
Calling methods on the
Bluetooth
® phone ...............243
“POWER VOLUME” knob 12, 128
“Projection” button (“Menu” screen) .....................................15
Q
Quick reference ..............126, 238 Functional overview..............126
Phone screen operation .......238
R
Radio operation ......................133
Receiving a call using the
Bluetooth
® hands-free system
...............................................246

290Alphabetical Index
Incoming calls ...................... 246
Receiving weather information ............................................... 182Displaying weather screen ... 182
Weather guidance service.... 183
Registering/Connecting a
Bluetooth
® device .................. 40
Profiles ................................... 43
Registering a Bluetooth
® audio
player for the first time.......... 43
Registering a Bluetooth
® phone
for the first time .................... 40
Registering home ..................... 24 Setting home as the destination............................................. 25
Route guidance ...................... 101
Route guidance screen .......... 101 During freeway driving ......... 102
Lane recommendation ......... 102
Screen for route guidance .... 101
Turn list screen..................... 104
Turn-by-turn arrow screen.... 104
When approaching intersection........................................... 103
S
Screen adjustment ................... 38 Displaying the screen adjust-ment screen ......................... 38
“SEEK TRACK” button ............ 12 AM/FM/SiriusXM (SXM) radio........................................... 133
Android Auto ........................ 149
Bluetooth
® audio .................. 151
iPod/iPhone (Apple CarPlay) 146
USB memory ........................ 144
Setting Bluetooth
® details ....... 45
“Detailed Settings” screen ...... 50
Bluetooth
® setup screen ........ 45
Connecting a Bluetooth
® device .............................................45
Deleting a Bluetooth
® device..48
Displaying the Bluetooth
® setup
screen...................................45
Editing the Bluetooth
® device
information............................48
Registering a Bluetooth
® device
.............................................47
Setup................108, 157, 254, 284
“Setup” button (“Menu” screen) ...........................................15, 19
“Setup” screen .........................19 “Setup” screen ........................19
Some basics....... .............128, 239
About the contacts in the contact list .......................................242
Audio screen adjustment ......131
Registering/Connecting a
Bluetooth
® phone ...............240
Reordering the audio source 129
Selecting an audio source ....128
Sound settings......................129
Turning the system on and off ...........................................128
USB/AUX port ......................129
Using the phone switch/micro- phone .................................241
Voice command system132, 242
When selling or disposing of the vehicle ................................242
Starting route guidance ...........97 A route from the Cloud .........100
Confirm destination screen.....97
Route overview screen ...........98
Status icon ................................17 Status icon explanation ..........17
Steering switch “MODE” switch .....................155
Phone switch ................179, 241
Talk switch ............132, 170, 242
Volume control switch ..155, 241