tow VOLKSWAGEN E-GOLF 2019 User Guide

WARNING
Heavy loads will influence the way your vehicle handles and increase stopping distances. Heavy loads that are not properly stowed or secured can cause loss of control and serious injury.
x Secure the load properly to keep it from shifting.
x Always remember when transporting heavy objects that a change in the center of gravity also changes the way your vehicle handles:
– Always distribute the load as evenly as possible.
– Secure heavy objects properly as far forward in the luggage compartment as possible.
– Always tie down heavy items securely with suitable straps using the tie-downs in the luggage compartment.
x Securely latch the rear seat backrest in the upright position.
x Never exceed the Gross Axle Weight Rating or the Gross Vehicle Weight Rating on the safety compliance sticker on the left door jamb. Exceeding permissible weight can cause the vehicle to skid and handle differently.
x Always adapt your speed and driving to the heavier load and the weight distribution in the vehicle. Take road, weather, traffic, and visibility conditions into account as well.
x Always accelerate gently and avoid sudden braking and driving maneuvers.
x Always brake earlier than you would if you were not driving a loaded vehicle.
Stowing luggage

Driving with an open rear hatch can lead to serious personal injury. If you have to drive with an open rear hatch, make sure that all objects and the hatch itself are properly secured and take appropriate measures to keep toxic exhaust fumes from entering the vehicle.
WARNING
Driving with an unlatched or open rear hatch can lead to serious personal injury.
x Never transport objects larger than those that fit completely in the luggage compartment, because the rear hatch cannot be fully closed properly.
x After closing the rear hatch, always pull up on it to make sure that it is properly closed and cannot open suddenly when the vehicle is moving.
x Always stow all objects securely in the luggage compartment. Loose objects can fall out of the luggage compartment and injure others on the road behind you.
x Drive carefully; anticipate what other drivers will do.
x Avoid abrupt or sudden acceleration, steering, or braking, because the unlatched rear hatch can move suddenly.
x Always mark objects sticking out from the luggage compartment clearly for others to see. Obey all applicable legal requirements.
x Never use the rear hatch to “clamp” or “hold” objects that stick out of the luggage com-partment.
x Always remove any luggage rack or other rack mounted on the rear hatch (along with any luggage on the rack) before driving with an open rear hatch.
NOTICE
The open rear hatch changes the vehicle length and height.
Driving a loaded vehicle

WARNING
Heavy loads can change the way your vehicle handles and increase stopping distances. Heavy loads that are not properly stowed or secured can shift suddenly, causing loss of con-trol and serious injury.
x Secure the load properly to keep it from shifting.
x Always remember when transporting heavy objects that they change the vehicle's center of gravity and also the way it handles.
– Always distribute the load as evenly as possible.
– Secure heavy objects as far forward in the luggage compartment as possible.
– Secure luggage in the luggage compartment using suitable straps and the tie downs ⇒ 
Tie-downs. Also see ⇒  Luggage compartment.
x Always tie down heavy items securely with suitable straps.
x Securely latch the rear seat backrest in the upright position.
x Never exceed the Gross Axle Weight Rating or the Gross Vehicle Weight Rating on the safety compliance sticker on the left door jamb. Exceeding permissible weight can cause the vehicle to skid and handle differently.
x Always adapt speed and driving to the heavier load and the weight distribution in the ve-hicle. Take road, weather, traffic, and visibility conditions into account as well.
x Always accelerate gently and avoid sudden braking and driving maneuvers.
x Always brake earlier than you would if you were not driving a loaded vehicle.
Weights and axle weights

WARNING
Unsecured or incorrectly stowed items can fly through the vehicle, causing serious personal injury during hard braking or sharp steering or in an accident. Loose items can also be struck and thrown through the passenger compartment by the front airbags if they inflate. To help reduce the risk of serious personal injury:
x Always stow all objects securely in the vehicle. Always put luggage and heavy items in the luggage compartment.
x Always secure objects in the passenger compartment properly with suitable straps so that they cannot move into the deployment zone of a side or front airbag during sudden braking, in a sudden maneuver, or in a collision.
x Always keep storage compartments closed while driving.
x Never stow hard, heavy, or sharp objects in the vehicle's open storage compartments, on the luggage compartment cover, or on the top of the instrument panel.
x Always remove hard, heavy, or sharp objects from clothing and bags in the vehicle interi-or and stow them securely in the luggage compartment.
WARNING
Transporting heavy objects causes the handling characteristics of the vehicle to change and increases braking distances. Heavy loads which are not properly stowed or secured in the vehicle can lead to a loss of vehicle control and cause serious personal injury.
x Transporting heavy items causes the handling characteristics of the vehicle to change by shifting the vehicle's center of gravity.
x Always distribute luggage evenly and as low as possible within the vehicle. The vehicle capacity weight figures apply when the load is distributed evenly in the vehicle (passengers and luggage).
x Always stow luggage and heavy items in the luggage compartment as far forward of the rear axle as possible and secure them with appropriate straps to the tie-downs provided.
x Never exceed the vehicle's Gross Vehicle Weight Rating or Gross Axle Weight Ratings, which are printed on the Safety Compliance Certification Label located on the door jamb of the driver door. Exceeding the permissible weight can cause the vehicle to skid and behave differently.
x Always adapt your speed and driving style to accommodate your payload and its weight distribution within your vehicle.
x Be especially cautious and gentle when stepping on the accelerator pedal and avoid sud-den braking and other maneuvers.
x Brake earlier than you would if you were not driving a loaded vehicle.
NOTICE
The defroster heating wires or antenna in the rear window can be damaged by objects that rub against them.

Removing the luggage compartment cover
x Unhook the supporting cords from each side of the rear hatch ⇒ fig. 89 (top arrows).
x Push the luggage compartment cover upward from below ⇒ fig. 89 (bottom arrows) until it releases from the side brackets.
x If necessary, stow the luggage compartment cover under the variable luggage compartment floor
⇒  Variable luggage compartment floor.
Installing the luggage compartment cover
x Press the luggage compartment cover into the side brackets from above ⇒ fig. 89 (bottom arrows).
x Hook the supporting cords onto the rear hatch ⇒ fig. 89 (top arrows).
WARNING
In a sudden braking or other maneuver, or in a collision, unsecured or improperly secured objects or animals on the luggage compartment cover can cause serious personal injury.
x Never leave hard, heavy or sharp objects in bags or loose on the luggage compartment cover.
x Never let animals ride on the luggage compartment cover.
WARNING
Clothes or other items on the luggage compartment cover behind the rear seat backrest may limit visibility and cause accidents and severe personal injuries.
x Always hang clothes so that they do not limit visibility.
NOTICE
To help prevent damage to the luggage compartment cover, the luggage compartment may only be loaded to a height at which the luggage compartment cover will not press on the cargo when the rear hatch is closed.
NOTICE
Things on the luggage compartment cover can damage it.
x The defroster heating wires or antenna in the rear window can be damaged by objects that rub against them.

WARNING
Unsuitable, worn, or damaged tie-down straps (elastic or non-elastic) can snap or come loose during braking or other maneuvers or in a collision. Objects secured with these straps can then come loose and fly through the passenger compartment, causing severe personal inju-ries or death.
x To help prevent baggage or other items from coming loose and flying around, always use suitable undamaged tie-down straps.
x Securely fasten the tie-down straps to the tie-downs.
x Loose or improperly secured objects in the luggage compartment can slide about sudden-ly and change the vehicle's handling.
x Secure even small and light objects. Loose objects in the luggage or passenger compart-ment can fly about during sudden braking maneuvers or in the event of an accident and in-jure occupants.
x Never exceed the maximum allowable load on the tie-downs when securing objects.
x Never secure a child restraint to the tie-downs.
WARNING
Elastic straps have to be stretched when being attached to the tie-downs in the luggage compartment. Hooks on these straps can cause serious personal injury if not handled properly and attached securely.
x Always protect eyes and face from injury from the hooks when attaching them to the tie-downs in the luggage compartment.
x Always hold the hooks on elastic straps firmly when attaching to the vehicle and do not let them snap back and hit you.
x First attach the hooks on the straps to the tie-downs at the rear seat backrest in the lug-gage compartment and then to the tie-downs near the loading edge of the luggage compart-ment. This way, if one of the hooks on the elastic straps snaps back, it will move away from you, decreasing the risk of personal injury.
The maximum load for the tie-downs is about 380 lbs. (172 kg).
For suitable straps and luggage stowage systems, please see an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Distributing the load
Distribute the load evenly and secure it properly ⇒ .
Checking the mountings
After the base carrier and roof rack have been installed, check all bolts and fasteners after driving a short time and at regular intervals thereafter.
WARNING
If the maximum permissible roof load is exceeded, accidents and substantial vehicle damage may occur.
x Never exceed the specified roof load, the maximum Gross Axle Weight Rating, or the Gross Vehicle Weight Rating.
x Do not exceed the loading capacity of the roof rack, even if the permissible roof load is not fully utilized.
x Always make sure that loads are evenly distributed and that heavier items are, as far as possible, toward the front.
WARNING
Loose or improperly secured items can fall off the roof rack and cause accidents and injuries.
x Always use suitable, undamaged tie-down ropes and ratchet straps.
x Secure the load properly.

The ESC, ABS, BAS, ASR, and EDL braking assistance systems work only when the electric motor is activated. These systems can significantly improve active driving safety.
Electronic Stability Control (ESC)
ESC helps to improve road holding and vehicle dynamics to help reduce the probability of skidding and loss of vehicle control. It works only when the electric motor is activated. ESC detects certain difficult driving situations, including when the vehicle is beginning to spin (yaw) out of control. ESC then helps you to get the vehicle back under control by selectively braking the wheels and/or reducing electric motor power and by providing steering assistance to help hold the vehicle on the driver's intended course.
ESC has limitations. It is important to remember that ESC cannot overcome the laws of physics. It will not always be able to help out under all conditions you may come up against. For example, ESC may not always be able to help you master situations where there is a sudden change in the coefficient of friction of the road surface. When there is a section of dry road that is suddenly covered with water, slush or snow, ESC cannot perform the same way it would on a dry surface. If the vehicle “hydro-planes” (rides on a cushion of water instead of the road surface), ESC will not be able to help you steer the vehicle because contact with the pavement has been interrupted and the vehicle cannot be braked or steered. During fast cornering, particularly on winding roads, ESC cannot always deal as effectively with difficult driving situations as it can at lower speeds. When towing a trailer, ESC is not able to help you regain control as it would if you were not towing a trailer.
Always adjust your speed and driving style to visibility, road, traffic, and weather conditions. ESC cannot override the vehicle's physical limits, increase the available traction, or keep a vehicle on the road if road departure is a result of driver inattention. Instead, ESC improves the possibility of keeping the vehicle under control and on the road during extreme maneuvers by using the driver's steering inputs to help keep the vehicle going in the intended direction. If you are traveling at a speed that causes you to run off the road before ESC can provide any assistance, you may not experience the benefits of ESC.
ESC includes and/or works together with the ABS, BAS, ASR, EDL, and XDL systems (see below). ESC is switched on all the time. In certain situations when you need less traction or additional traction cannot be achieved, you can switch off ASR in the Infotainment system by pressing the #!2 button
followed by the

The indicator light in the  button ⇒ fig. 146 lights up and stays on as long as the feature is active.
Automatic activation
When the PDC is activated automatically, a mini PDC display appears on the left-hand side of the
screen ⇒ fig. 148.
Automatic activation of the PDC when driving slowly towards an obstacle located in front of the vehicle only works when the speed falls below about 6–9 mph (10–15 km/h) for the first time. If the PDC was switched off using the  button, performing one of the following actions with the ignition switched on can automatically reactivate the PDC:
x If the vehicle accelerates to a speed greater than 6–9 mph (10–15 km/h) and then drops below that speed again.
x OR: If the selector lever is moved to Park (P) and then out of that position again.
x OR: If automatic activation is turned off and on again in the Infotainment system.
Automatic activation of the mini PDC display can be turned on or off in the Infotainment system ⇒  Infotainment system.
When the box in the automatic activation function key is checked =, signal chimes sound from a distance of about 20 inches (50 cm) from the obstacle.
WARNING
Never rely completely on the PDC for information about people and objects that might be in the way of the vehicle and could be struck by the vehicle causing serious personal injury.
x The PDC sensors have blind spots where they cannot detect people or objects.
x Always watch for people, especially small children and animals, because the sensors may not always be able to detect them.
If you hear a long beep of about 3 seconds when you first turn PDC on or the indicator light in the button starts blinking, this means there is a malfunction in the Park Distance Control system. Switch off the Park Distance Control system with the button and have it immediately checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
PDC signal chimes and displays

Fig. 147 PDC display of the area surrounding the vehicle.

If you continue to drive the vehicle closer to the obstacle despite a continuous signal chime, the sys-tem will no longer be able to measure the distance.
The intermittent signal chime volume decreases after a few seconds if the distance remains the same. The volume remains constant if the signal chime is continuous. As soon as the vehicle moves away from an obstacle again, the intermittent signal chime switches off automatically. If the vehicle moves towards an obstruction again, the intermittent signal chimes beep automatically.
Display
The graphic on the screen displays the scanned areas in several segments. The closer the vehicle drives towards an obstacle, the closer the segment will move to the vehicle in the display. The collision area has been reached at the latest when the second to last segment is displayed. Do not keep driving!

Vehicles with PDC at the front and rear
Area of the vehicle Distance of
the vehicle
from an ob-
stacle
Signal
tone
Segment color
if an obstacle
has been de-
tected
color display
only)
(A) Rear
center
Obstacle
not in
the ve-
hicle’s
path
about 12 –
63 in.
(31 – 160 cm)
– Grey
Rear
side
about 12 –
23 in.
(31 – 60 cm)
(B) Front
center
about 12 –
47 in.
(31 – 120 cm)
Front
side
about 12 –
23 in.
(31 – 60 cm)
(A) Rear
center
Obstacle
in the
vehicle’s
path
about 12 –
63 in.
(31 – 160 cm)
Intermittent
tone
Yellow
Rear
side
about 12 –
23 in.
(31 – 60 cm)