eco VOLKSWAGEN E-GOLF 2019 Owner's Guide

WARNING
Using the wrong snow chains or installing snow chains improperly can cause accidents and severe personal injuries.
x Always use the proper snow chains.
x Follow the installation instructions provided by the snow chain manufacturer.
x Never exceed the permissible speed limit when driving with snow chains.
NOTICE
x Remove snow chains when roads are free of snow. Otherwise, the chains can damage the tires, impair vehicle handling and can be quickly worn down.
x Snow chains can scratch or damage wheel rims if they have direct contact with the rims. Volkswagen recommends using coated snow chains.
Glossary of tire and loading terminology

Cold tire inflation pressure
The tire pressure recommended by the vehicle manufacturer for a tire of a specified size that has not been driven for more than a couple of miles (kilometers) at low speeds in the 3 hour period before the tire pressure is measured or adjusted.
Curb weight
The weight of a motor vehicle with standard equipment including the maximum capacity of fuel, oil, and coolant, air conditioner, and additional weight of optional equipment.
Extra load tire
A tire designed to operate at higher loads and at higher inflation pressures than the corresponding standard tire.
Gross Axle Weight Rating (GAWR)
The load-carrying capacity of a single axle system, measured where the tire contacts the ground.
Gross Vehicle Weight Rating (GVWR)
The maximum loaded weight of the vehicle.
Groove
The space between 2 adjacent tread ribs.
Load rating (code)
The maximum load that a tire is rated to carry for a given inflation pressure. You may not find this information on all tires because it is not required by law.
Maximum load rating
The load rating for a tire at the maximum permissible inflation pressure for that tire.
Maximum loaded vehicle weight
The total of:
x Curb weight.
x Accessory weight.
x Vehicle capacity weight.
x Production options weight.
Maximum (permissible) inflation pressure
The maximum cold inflation pressure to which a tire may be inflated. Also called “maximum inflation pressure.”
Normal occupant weight
Means 150 lbs (68 kilograms) times the number of occupants seated in the vehicle up to the total seating capacity of your vehicle.
Occupant distribution
The placement of passengers in a vehicle.
Outer diameter
The diameter of a new, properly inflated tire.
Overall width
Total width measured at the exterior sidewalls of an inflated tire, including the additional width of labeling, decorations, or protective bands or ribs.

Passenger car tire
A tire intended for use on passenger cars, multipurpose passenger vehicles, and trucks, that have a gross vehicle weight rating (GVWR) of 10,000 pounds or less.
Ply
A layer of rubber-coated parallel cords.
Ply separation
A parting of rubber compound between adjacent plies.
Pneumatic tire
A mechanical device made of rubber, chemicals, fabric, and steel or other materials, that, when mounted on an automotive wheel, provides the traction and contains the gas or fluid that sustains the load.
Production options weight
The combined weight of installed regular production options weighing over 5 lbs (2.3 kg) more than the standard items they replace, and not previously considered as curb weight or accessory weight. These include, for example, heavy-duty brakes, ride levelers, roof rack, heavy-duty battery, and special trim.
Radial ply tires
A pneumatic tire in which the ply cords that extend to the beads are laid at substantially 90 degrees to the centerline of the tread.
Recommended inflation pressure
The tire pressure recommended by the vehicle manufacturer for a tire of a specified size that has not been driven for more than a couple of miles (kilometers) at low speeds in the 3 hour period before the tire pressure is measured or adjusted.
Reinforced tire
A tire designed to operate at higher loads and at higher inflation pressures than the corresponding standard tire.
Rim
The outer edge of a wheel upon which the tire beads are seated.
Rim diameter
The nominal diameter of the wheel's tire bead seating surface. If you change your wheel size, to wheels of a different diameter, you will have to purchase new tires to match the new wheels.
Rim size
Designation means rim diameter and width.
Rim type designation
The industry or manufacturer's designation for a rim by style or code.
Rim width
The nominal distance between wheel rim flanges.
Section width
The linear distance between the exteriors of the sidewalls of an inflated tire, excluding elevations due to labeling decoration, or protective bands.
Sidewall
The portion of a tire between the bead and the tread.

Sidewall separation
The parting of the rubber compound from the cord material in the sidewall.
Speed rating (letter code)
A standardized letter code indicating the maximum speed at which a tire is designed to be driven for extended periods of time. The ratings range from 93 mph or 150 km/h (“P”) to 186 mph or (300 km/h) “Y”.
The speed rating letter code, where applicable, is molded on the tire sidewall. You may not find this information on all tires because it is not required by law.
Tire Pressure Monitoring System
A system that detects when at least one of a vehicle's tires is underinflated and illuminates a low tire-pressure warning light.
Tread
The portion of a tire that normally touches the road.
Tread rib
A tread section running circumferentially around a tire.
Tread separation
Tire failure caused by the tread pulling away from the tire carcass.
Tread wear indicators (TWI)
Raised areas within the main tread grooves that show, visually, when tires are worn and near the end of their useful life
Uniform Tire Quality Grading (UTQG)
A tire information system developed by the U.S. National Highway Traffic Safety Administration (NHTSA) that is designed to help buyers compare tires. UTQG is not a safety rating, nor is it a guaran-tee that a tire will last for a certain number of miles or perform a certain way. It gives tire buyers more information to compare with factors such as price, brand loyalty and dealer recommendations. Under UTQG, tires are graded by the tire manufacturers in 3 areas: tread wear, traction and temperature resistance. UTQG information is molded into the tire sidewalls.
U.S. DOT Tire Identification Number (TIN)
A tire's serial number. It begins with the letters “DOT” (“Department of Transportation”) and indicates that the tire meets all federal standards. The next 2 numbers or letters indicate the plant where the tire was manufactured. The last 4 numbers represent the week and year of manufacture.
For example, the numbers 1709 mean that the tire was produced in the 17th week of 2009. Any other numbers are marketing codes used by the tire manufacturer. This information is used to help identify affected consumers if a tire defect requires a recall.
Vehicle capacity weight
The total rated cargo, luggage and passenger load. Passenger load is 150 lbs (68 kilograms) times the vehicle's total seating capacity (as listed on the label inside the driver door).
Vehicle maximum load on the tire
The load on an individual tire that is determined by taking each axle's share of the maximum loaded vehicle weight (GAWR) and dividing by 2.
Vehicle normal load on the tire
The load on an individual tire that is determined by taking each axle's share of the curb weight, acces-sory weight, and normal occupant weight (distributed according to the table below) and dividing by 2.

WARNING
Incorrect tire pressures and/or underinflation can cause sudden tire failure, loss of control, collision, serious personal injury or even death.
x When the warning symbol appears in the instrument cluster, stop and inspect the tires.
x Incorrect tire pressure and/or underinflation can cause increased tire wear and can affect the handling of the vehicle and stopping ability.
x Incorrect tire pressures and/or underinflation can also lead to sudden tire failure, includ-ing a blowout and sudden deflation, causing loss of vehicle control.
x The driver is responsible for the correct tire pressures for all tires on the vehicle. The
recommended tire pressure values are listed on a sticker inside the driver door ⇒ Tire infla-tion pressure.
x The TPMS can only work correctly when all tires on the vehicle are filled to the correct cold tire inflation pressure.
x Using incorrect tire pressure values can cause accidents or other damage. Always inflate the tires to the correct specified cold tire pressure values for the tires installed on the vehicle.
x Always maintain correct cold tire inflation pressure so that TPMS can do its job.
x Always inflate tires to the recommended and correct tire pressure before driving off.
x Driving with underinflated tires causes them to flex (bend) more, letting them get too hot, resulting in tread separation, sudden tire failure, and loss of control.
x Excessive speed and/overloading can cause heat buildup, sudden tire failure and loss of control.
x If the tire pressure is too low or too high, the tires will wear prematurely and the vehicle will not handle well.
x If the tire is not “flat” and you do not have to change a wheel immediately, drive carefully and at reduced speed to the nearest service station to check the tire pressure and add air as required.
x When replacing tires or wheel rims on vehicles equipped with TPMS always read and heed
the information and all WARNINGS regarding ⇒  Tires and wheels.
x The Tire Pressure Monitoring System must be recalibrated whenever you remove and remount or change any wheel or tire on the vehicle, even if the reinstalled or replacement wheels and tires are identical to those that were removed and even if the tire pressure does
not change ⇒  Tire inflation pressure.
WARNING
Improper recalibration can cause the TPMS to give false warnings or to give no warning de-
spite dangerously low tire pressure ⇒  Tire Pressure Monitoring System (TPMS) and recali-bration through the Infotainment system.
Underinflation increases power consumption and tire wear.
Do not rely solely on the Tire Pressure Monitoring System. Check your tires regularly to make sure they are properly inflated and have no signs of damage, such as punctures, cuts, cracks, and blisters. Remove any objects that become embedded in the tire tread but have not penetrated into the body of tire itself.

When you take delivery of the vehicle, the Tire Pressure Monitoring System is calibrated for the factory-recommended cold tire inflation pressure for the tires on your vehicle, as shown on the label
inside the driver door ⇒  Tire inflation pressure.
x The system must be recalibrated through the Infotainment system whenever you remove and remount or change any wheel or tire on the vehicle, even if the reinstalled or replacement wheels and
tires are identical to those that were removed and even if the tire pressure does not change ⇒  Tire Pressure Monitoring System (TPMS) and recalibration through the Infotainment system.
x If you have to adjust the tire pressure on a warm tire, fill the tire with 2.0 - 4.35 psi (20 - 30 kPa)
more than the pressure specified on the tire pressure label inside the driver door ⇒  Tire inflation pressure.
x If the TPMS determines that the air pressure in at least one tire is too low, carefully check the pressure in all 4 tires with an accurate tire pressure gauge. Low tire pressure usually cannot be deter-mined by looking at the tire. This is especially true of low-profile tires.
If you have work done on your wheels or tires, inform the workshop that the vehicle is equipped with a Tire Pressure Monitoring System (TPMS).
New tires may expand slightly the first time they are driven at high speeds, which can trigger a tire pressure warning. Remember that tire pressure can only be properly measured when the tire is
“cold” ⇒  Tire inflation pressure.
Only replace old tires with tires that have been approved by Volkswagen for your vehicle type.
Indicator light (telltale)

Flashes Possible cause Proper response
K
The release button in the
selector lever did not engage.
Vehicle movement is pre-
vented.
Engage the selector lever re-
lease button

When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Whenever stalled or stopped for repair, move the vehicle a safe distance off the road, turn on the emergency flashers, stop the electric motor, and use other warning devices to warn approaching traffic.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
General notes on the electric drive

Fig. 119 WARNING labels: A: On every high-voltage component, B: General warning sign for high-voltage

x The charging port (B)
x Covers on components of the high-voltage system (B)
Power output of the electric motor
The maximum torque of the electric motor is available as soon as you press the accelerator pedal ⇒ 
.
As the charge level of the high-voltage battery increases, the recuperation and thus also the electric motor braking effect will decrease when the vehicle is braked and when the vehicle rolls in overrun mode or drives downhill. No brake energy recuperation occurs and therefore no electric motor braking
effect is available once the high-voltage battery is fully charged ⇒ .
DANGER
High-voltage systems in the electric motor compartment and in other places on the vehicle can cause electrical shocks or even electrocution, severe burns, other serious injuries, and even death!
x Touching damaged orange high-voltage cables, the high-voltage battery or other parts of the high-voltage electrical system can cause fatal electric shock.
x The high-voltage system may also be active even when the ignition is switched off!
x Electrolyte fluid in the high-voltage battery will cause severe chemical burns. If electrolyte fluid contacts skin, thoroughly flush affected area with clean water for at least 15 minutes and then wash affected area with soap and water; medical attention is recommended.
x Any work on the high-voltage system, or on systems which could be directly or indirectly affected by it, must only be carried out by properly trained and qualified experts.
WARNING
Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads. This can cause you to lose control of the vehicle, which can lead to accidents and serious injuries.
x Always adjust your driving style in accordance with the flow of traffic.
x Only use the kickdown or fast acceleration if visibility, weather, road and traffic conditions permit, and other road users are not put at risk due to the acceleration and the driving style.
WARNING
Medium, high and very high recuperation can lead to loss of traction and skidding, particular-ly on slippery roads. This can cause you to lose control of the vehicle, which can lead to accidents and serious injuries.
x Only use medium, high or very high recuperation if visibility, weather, road and traffic conditions permit, and other road users are not put at risk due to the vehicle's acceleration and your driving style.
WARNING
The higher the charge level of the high-voltage battery, the lower the electric motor braking effect, to the point where no electric motor braking effect may be generated at all.
x Reduce your speed before driving down a long, steep gradient.
x When driving down a long, steep gradient, slow the vehicle using the vehicle brake.

Switching the ignition on and off
x Briefly press the starter button once without operating the brake or clutch pedals ⇒ .
Emergency start feature
If an authorized remote control vehicle key is in the passenger compartment but the instrument cluster displays No key in range when you push the starter button, the remote control vehicle key battery is weak or dead. You can still start the electric motor using the Emergency start feature.
x Make sure the selector lever is in the Park (P) position.
x Hold the remote control vehicle key to the right of the steering column trim immediately after press-
ing the starter button ⇒ fig. 122.
x The ignition automatically switches on and the electric motor starts.
Emergency shut-off
If the electric motor does not switch off by briefly pressing the starter button, emergency shut-off is necessary:
x Press the starter button twice within 3 seconds or press and hold the button longer than 1 second
⇒  in Stopping the electric motor
x The electric motor switches off automatically.
If no authorized remote control vehicle key is identified in the passenger compartment after the electric motor has been switched off, the electric motor cannot be restarted. A related message is shown in the instrument cluster display.
WARNING
Unintended vehicle movement can cause serious personal injury.
x Do not depress the brake or clutch pedals when switching on the ignition, as the electric motor could otherwise be activated immediately.
WARNING
Improper use of vehicle keys can result in serious personal injury.
x Always take the key with you when you leave the vehicle. Children or unauthorized per-sons may use it to lock the vehicle, start the electric motor, and operate vehicle systems such as the power windows, leading to serious personal injury.
x Never leave children, disabled persons, or anyone who cannot help themselves in the vehicle. The doors can be locked using the remote control vehicle key. This could result in people being trapped in the vehicle in an emergency. For example, depending on the time of year, people trapped in the vehicle can be exposed to very high or very low temperatures.
x Heat buildup in the passenger and luggage compartment of a parked vehicle can result in temperatures in the vehicle that are much higher than the outside temperatures, particularly in summer. Temperatures can quickly reach levels that can cause unconsciousness and death, particularly to small children.
If the ignition is switched on or the electric motor is activated and the driver door is opened, a chime sounds. The chime is also a reminder to switch off the electric motor and turn off the ignition before leaving and locking the vehicle from the outside.

Please perform these steps only in the order listed.
Step Vehicles without Keyless Ac-
cess
Vehicles with Keyless Access
7. Release the parking brake when you are ready to start driving

Noises before driving
A clicking noise may be heard when activating the electric motor.
Recognizing that the vehicle is ready to drive
The electric motor does not make any perceptible noise either when starting or when switched on. It is therefore not possible to tell that the vehicle is ready to drive based on vehicle noise. Instead, the following features indicate that the vehicle is ready to drive:
x The needle in the power display ⇒ fig. 9 (1) is positioned at .
x The illumination of the needles in the instrument cluster is switched on regardless of whether the vehicle's exterior lighting is switched on.
x The text message READY appears in the instrument cluster display ⇒ fig. 9 (3).
x An acoustic signal will sound.
Automatic deactivation of the electric motor
The electric motor is automatically deactivated if the vehicle is left with the electric motor still switched on after driving. In vehicles with Keyless Access, the ignition switches off automatically with a delay of about 30 seconds, to protect the vehicle against unauthorized usage.
Reactivating the electric motor
When the electric motor has been automatically switched off once the driver has left the vehicle, it can be switched back on again within 30 seconds.
The driver door must be closed, the brake pedal depressed and one of the following conditions ful-filled:
x Move the selector lever to position D/B/N or P and lock the safety belt.
x OR: move the selector lever to position D/B/N or P and manually release the electronic parking brake.
When the driver door is closed and no pedals are depressed, the electric motor is reactivated by applying the safety belt if one of the following additional conditions is also fulfilled:
x The selector lever is in position P or N and the electronic parking brake is switched on.
x OR: the selector lever is in position D or B, the vehicle is not crawling and the electronic parking brake is switched on.
WARNING
Never leave the vehicle unattended with the electric motor activated, especially when it is in gear. The vehicle could move suddenly or some other unexpected event could occur, result-ing in property damage, fire, or personal injury.