service VOLKSWAGEN E-GOLF 2019 Owner's Guide

WARNING
New tires or tires that are old, worn or damaged cannot provide maximum control and brak-ing performance.
x Improper care and handling of tires and wheels can reduce driving safety and cause acci-dents and severe injuries.
x Install only radial tires of the same make, the same dimensions (tread circumference), and similar tread profile on all 4 wheels.
x New tires tend to be slippery and must be broken in. Always drive with special care for the first 350 miles (560 km) to help reduce the risk of losing control, a collision, and serious per-sonal injuries.
x Check tire inflation pressure regularly when the tires are cold and always maintain the prescribed tire pressure. Low tire pressure can cause tires to get too hot, resulting in tread separation, sudden loss of pressure, and blowouts. Tires with excessively low pressure flex (bend) more, which can cause the tire to overheat and fail suddenly without warning.
x Check tires regularly for wear and damage.
x Never drive with worn or damaged tires (for example, tires with punctures, cuts, cracks, blisters, or bumps). Driving with worn or damaged tires can lead to loss of vehicle control, sudden tire failure including blowouts and sudden deflation, crashes, and serious personal injuries.
x Have worn or damaged tires replaced immediately.
x Never exceed the maximum speed rating or the maximum load rating of the tires on your vehicle.
x The effectiveness of the driver assistance systems and the braking support systems de-pends on the tire traction.
x If you notice unusual vibration or if the vehicle pulls to one side when driving, always stop as soon as it is safe to do so and check the wheels and tires for damage.
x To reduce the risk of losing control, crashes, and serious personal injuries, never loosen the bolts on wheels with bolted rim rings.
x Never mount used tires on your vehicle if you are not sure of their past use. Old, used tires and wheels may have damage that cannot be seen that can lead to sudden tire failure and loss of vehicle control.
x Tires age even if they are not being used and can fail suddenly, especially at high speeds, causing loss of vehicle control, accidents, and severe personal injuries. Tires that are more than 6 years old can be used only in an emergency and even then only with special care and at low speed.
For technical reasons it is usually not possible to use wheel rims from other vehicles. Even wheel rims from the same model may not fit properly. Check with an authorized Volkswagen dealer or au-thorized Volkswagen Service Facility if necessary.

mounted according to the specified direction of rotation in order to deliver their best grip, braking performance, low road noise, and good wear as well as good hydroplaning resistance.
If you have to mount a tire opposite to its proper direction of rotation, you must drive more carefully, since the tire is no longer being used as designed. This is particularly important on wet roads. You must replace or remount the tire as soon as possible in order to restore the correct direction of rota-tion.
Rotating tires
To help ensure even wear on all tires, regular tire rotation according to the diagram ⇒ fig. 98 is rec-ommended. In this way all tires can have about the same service life.
Volkswagen recommends that you have your tires rotated by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Tires more than 6 years old
Tires age even if they are not being used. Physical and chemical processes reduce tire strength and performance and cause them to harden and become brittle. Old tires can fail suddenly and without warning.
Volkswagen recommends replacing tires that are 6 years and older. This also applies to tires that look new (including the tire on the compact spare wheel) or that seem to still be usable with tread depth
that has not yet reached the legal minimum depth ⇒ .
The age of each tire can be determined with the manufacturing date that is part of the U.S. DOT tire
identification number (TIN) ⇒  Tire labeling.
Tire storage
Mark tires before removing them to help make sure that the previous location (left, right, front, rear) and rolling direction can be maintained when remounting them. Store tires in a cool, dry and preferably dark place. Do not store tires mounted on wheels standing up.
Tires not mounted on wheels should be covered to help protect them from dirt and stored vertically (sitting on the tread).
WARNING
Aggressive fluids and materials can cause visible and invisible tire damage that can cause tire blowouts.
x Always keep chemicals, oils, grease, fuels, braking fluids and other aggressive substanc-es away from tires.
WARNING
Tires age even if they are not being used and can fail suddenly, especially at high speeds, causing loss of vehicle control, accidents, and severe personal injuries.
x Tires that are more than 6 years old can be used only in an emergency and even then only with special care and at low speed.
Always dispose of old tires in accordance with legal requirements.
Wheel rims

The design of the wheel bolts is matched to the factory-installed wheels. If different wheels are in-stalled, wheel bolts with the right length and bolt head shape must be used. This helps to ensure that
wheels can be mounted securely and that the brakes will work correctly ⇒  Changing a wheel.
In most cases, you cannot use wheel bolts from a different vehicle. Even wheel rims from the same model may not fit properly.
Tires and wheel rims approved by Volkswagen have been matched precisely to your vehicle model and contribute considerably to good handling and safe vehicle performance.
Tightening torque
Wheel bolts must always be installed with the correct tightening torque ⇒  Changing a wheel. The required tightening torque for your vehicle's wheel bolts is 88 ft-lbs (120 Nm). After changing a wheel, the bolt torque must be checked as soon as possible with an accurate torque wrench. See an author-ized Volkswagen dealer or an authorized Volkswagen Service Facility.
Wheel rims with bolted rim rings
Wheel rims with bolted rim rings have several parts. The parts are bolted together with special screws in a special process. This helps to ensure that they will work properly, prevent leaks, run true and safely. Damaged wheel rims must be replaced, and you must never take them apart or try to repair them yourself. Have an authorized Volkswagen dealer or an authorized Volkswagen Service Facility
repair them for you ⇒ .
Wheel rims with bolted decorative covers
Light-alloy wheels may have interchangeable decorative covers attached to the rim with self-locking screws. If you want to replace damaged wheel covers, contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Using improper or damaged wheel rims can affect driving safety, cause accidents and severe personal injury.
x Use only wheel rims approved for the vehicle.
x Regularly check wheel rims for damage and replace them if necessary.
WARNING
Improper loosening and tightening of the bolts on wheel rims with bolted rim rings can cause accidents and severe personal injury.
x Never loosen bolted connections on wheel rims with bolted rim rings.
x Have all work on wheel rims with bolted rim rings performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
New and replacement tires

Driving style – Fast cornering, hard acceleration and braking increase tire wear. If you experience increased tire wear under normal driving conditions, have the vehicle suspension checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Unbalanced wheels – The wheels on a new vehicle are balanced. When driving, however, various conditions can cause a wheel to become unbalanced. Unbalanced wheels can cause wear to the steering and suspension systems. Have all wheels rebalanced. A wheel must always be rebalanced if a new tire has been mounted.
Wheel alignment – Incorrect wheel alignment causes excessive and uneven tire wear, impairing vehicle safety. If you notice excessive or uneven tire wear, have the wheel alignment checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
WARNING
Unusual vibrations or pulling to one side can indicate tire damage.
x Reduce speed immediately and stop when it is safe to do so.
x Check tires and wheel rims for damage.
x Never drive with a damaged tire or rim. Get expert assistance instead.
x If no external damage is visible, slowly and carefully drive to the nearest authorized Volkswagen dealer, authorized Volkswagen Service Facility, or other qualified workshop and have the vehicle checked.
Spare wheel or compact spare wheel

Fig. 101 In the luggage compartment: Handwheel holding the spare wheel in place (if equipped).

Tire labeling (exam-
ple)
Meaning
TWI Marks the position of the treadwear indicator
Made in Germany Country of manufacture.
MAX LOAD 615 KG
(1356 LBS) United States maximum load rating per wheel.
MAX INFLATION
350 KPA (51 PSI)
United States maximum permissible inflation
pressure.
ROTATION Rotation direction (unidirectional tires)
SIDEWALL 1 PLY
RAYON
Tire ply composition and materials used:
1 layer of rayon.
TREAD 4 PLIES
1 RAYON + 2 STEEL +
1 NYLON
Tire tread composition and materials used:
In this example there are 4 layers under the
tread: 1 layer of rayon, 2 layers of steel belt and
1 layer of nylon.
Consumer information regarding comparison to specified base tires
(standardized test procedure) ⇒ 
TREADWEAR 220 Relative service life expectancy of the tire refer-
enced to a U.S.-specific standard test.
TRACTION A Traction rating under wet conditions (AA, A, B or
C).
TEMPERATURE A Temperature stability of the tire at increased test
bench speeds (A, B or C).
Additional numbers found on the tire could either be tire manufactur-
er internal labels or country-specific labels (such as for Brazil and
China).

Unidirectional tires
Unidirectional tires are designed to rotate only in one direction. Unidirectional tires have arrows on the sidewalls that show the direction of rotation. Make sure you mount the tire so that it rotates in the

WARNING
Driving faster than the maximum speed for which the winter tires on your vehicle were de-signed can cause sudden tire failure including a blowout and sudden deflation, loss of con-trol, crashes and serious personal injuries.
x Winter tires have a maximum speed rating that may be lower than your vehicle's maximum speed.
x Never drive faster than the maximum speed for which the winter tires installed on your vehicle are rated because tires that are driven faster than their rated speed can fail suddenly.
x Never exceed the maximum load rating for the winter tires installed on your vehicle.
Install summer tires promptly in the spring. Summer tires offer better handling characteristics for temperatures above +45 °F (+7 °C). They are quieter, do not wear as quickly, and reduce power consumption.
The Tire Pressure Monitoring System must be recalibrated whenever you remove and remount or change any wheel or tire on the vehicle, even if the reinstalled or replacement wheels and tires are
identical to those that were removed and even if the tire pressure does not change ⇒  Tire Pressure Monitoring System (TPMS) and recalibration through the Infotainment system.
If necessary, ask your authorized Volkswagen dealer or authorized Volkswagen Service Facility about permissible winter tire dimensions.
Snow chains

WARNING
Incorrect tire pressures and/or underinflation can cause sudden tire failure, loss of control, collision, serious personal injury or even death.
x When the warning symbol appears in the instrument cluster, stop and inspect the tires.
x Incorrect tire pressure and/or underinflation can cause increased tire wear and can affect the handling of the vehicle and stopping ability.
x Incorrect tire pressures and/or underinflation can also lead to sudden tire failure, includ-ing a blowout and sudden deflation, causing loss of vehicle control.
x The driver is responsible for the correct tire pressures for all tires on the vehicle. The
recommended tire pressure values are listed on a sticker inside the driver door ⇒ Tire infla-tion pressure.
x The TPMS can only work correctly when all tires on the vehicle are filled to the correct cold tire inflation pressure.
x Using incorrect tire pressure values can cause accidents or other damage. Always inflate the tires to the correct specified cold tire pressure values for the tires installed on the vehicle.
x Always maintain correct cold tire inflation pressure so that TPMS can do its job.
x Always inflate tires to the recommended and correct tire pressure before driving off.
x Driving with underinflated tires causes them to flex (bend) more, letting them get too hot, resulting in tread separation, sudden tire failure, and loss of control.
x Excessive speed and/overloading can cause heat buildup, sudden tire failure and loss of control.
x If the tire pressure is too low or too high, the tires will wear prematurely and the vehicle will not handle well.
x If the tire is not “flat” and you do not have to change a wheel immediately, drive carefully and at reduced speed to the nearest service station to check the tire pressure and add air as required.
x When replacing tires or wheel rims on vehicles equipped with TPMS always read and heed
the information and all WARNINGS regarding ⇒  Tires and wheels.
x The Tire Pressure Monitoring System must be recalibrated whenever you remove and remount or change any wheel or tire on the vehicle, even if the reinstalled or replacement wheels and tires are identical to those that were removed and even if the tire pressure does
not change ⇒  Tire inflation pressure.
WARNING
Improper recalibration can cause the TPMS to give false warnings or to give no warning de-
spite dangerously low tire pressure ⇒  Tire Pressure Monitoring System (TPMS) and recali-bration through the Infotainment system.
Underinflation increases power consumption and tire wear.
Do not rely solely on the Tire Pressure Monitoring System. Check your tires regularly to make sure they are properly inflated and have no signs of damage, such as punctures, cuts, cracks, and blisters. Remove any objects that become embedded in the tire tread but have not penetrated into the body of tire itself.

DANGER
High-voltage systems in the electric motor compartment and in other places on the vehicle can cause electrical shocks or even electrocution, severe burns, other serious injuries, and even death!
x The high-voltage system may also be active even when the ignition is switched off!
x Never touch high-voltage cables, the high-voltage battery, the poles of the high-voltage battery or any other parts of the high-voltage system, especially if these parts are damaged.
x Never attempt to work on any parts of the high-voltage system, the high-voltage cables or the high-voltage battery.
x Never open, maintain, disconnect or repair components or parts of the high-voltage sys-tem.
x Never damage, change or remove the orange high-voltage cables or disconnect them from the high-voltage system.
x Never open, modify or remove the cover of the high-voltage battery.
x Any work on the high-voltage system, or any other systems connected to it, should only be done by properly trained and qualified experts.
x Never perform any work near high-voltage components and high-voltage cables with ma-chining, shaping and sharp-edged tools or heat sources, for example, welding, soldering, hot air or thermal adhesives.
x The Volkswagen standards and guidelines must be adhered to when working on the high-voltage system or the high-voltage battery.
x During such work, keep the vehicle key safe and far enough away from the vehicle to pre-vent any risk of the ignition being accidentally switched on and the electrical system activat-ed.
x Any gasses emitted by or escaping from the high-voltage battery may be toxic or flamma-ble.
x Damage to the vehicle or to the high-voltage battery could lead to a leak of toxic gases, either immediately or at a later time. These emitted gases could also potentially cause a fire. If damage has been incurred, it is vital to then open the vehicle windows to allow any emitted gases to disperse. Do not inhale these gases.
x Never touch any liquids or expose yourself to any gases leaking from the high-voltage battery, especially if the battery has been damaged.
x Always inform any attending emergency services that the vehicle is equipped with a high-voltage battery.
WARNING
Switching off the electric drive while the vehicle is moving can make the vehicle harder to stop and result in loss of vehicle control, leading to collisions and severe personal injuries.
x Brake and steering assistance systems, the airbag system, safety belt pretensioners, and other vehicle safety features only work when the electric motor is activated.
x Switch off the electric drive only when the vehicle is not moving.

The procedure can be repeated a second time, but the possible driving distance and the power will be reduced considerably. Please contact an authorized Volkswagen dealer , Volkswagen service facility or roadside assistance if the vehicle cannot be moved any further.
Charge the high-voltage battery as soon as possible
WARNING
Driving when the high-voltage battery charge is too low can lead to stalling in traffic, colli-sions and serious personal injury.
x Always make sure that the high-voltage battery has a sufficient charge level to get where you are going and that the high-voltage battery can be charged when you get there.
WARNING
If the maximum power reserve is not available or the charge level of the high-voltage battery has reached the “reserve range”, the driving characteristics can change, for example, the acceleration performance of the vehicle.
x Always adapt your speed and driving style to suit visibility, weather, road and traffic con-ditions as well as the charge level of the high-voltage battery.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle or other device to warn oncoming traffic.
NOTICE
If the vehicle is parked for a long period with a drained high-voltage battery, irreversible dam-age can be caused to the high-voltage battery.
x Always charge the high-voltage battery as soon as possible .
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Stopping the electric motor

The electric motor can therefore only be activated with an authorized and correctly coded genuine Volkswagen vehicle key. Coded vehicle keys are available from authorized Volkswagen dealers, authorized Volkswagen Service Facilities, and from certain independent repair facilities and locksmiths
who are qualified to make these vehicle keys ⇒  Vehicle key set.
If an unauthorized vehicle key is used, a message may appear in the instrument cluster display. The vehicle cannot be operated with this key.
A Declaration of Compliance with the United States FCC and Industry Canada regulations is on ⇒  Declaration of Compliance, Telecommunications and Electronic Systems.
Using genuine Volkswagen keys helps minimize the risk of malfunctions.