eco VOLKSWAGEN E-GOLF 2019 Owners Manual

Type of no-
tification
Symbol
color1
Explanation
Priority 2
warning
message
Yellow Symbol flashing or continuously lit – sometimes
with acoustic warnings.
Malfunctions or low operating fluid levels may
cause vehicle damage and vehicle breakdown
⇒ .
Check malfunction as soon as possible. Contact
an authorized Volkswagen dealer or an author-
ized Volkswagen Service Facility for assistance if
necessary.
Information
text
– Information about various vehicle situations.

Odometer displays
The odometer indicates the total distance driven by the vehicle.
The trip odometer (trip) shows the distance driven since the last time the trip odometer was reset. The last digit indicates 1/10 mile (100 meters).
Press the E button in the instrument cluster briefly ⇒  Instrument overview to reset the trip odometer to 0.
Time
x To set the time, press and hold the E button in the instrument cluster ⇒  Instrument overview until the word Time appears in the display. The doors must be closed.
x Release the button. The time is shown in the display and the hour setting is highlighted.
x Press the E button repeatedly until the correct hour is displayed. Press and hold the button to scroll through quickly.
x Once you have set the hour, wait a few seconds until the minutes display is highlighted.
x Press the E button repeatedly until the correct minutes are displayed. Press and hold the button to scroll through quickly.
x Release the button to finish setting the clock.
On appropriately equipped vehicles, you can also set the time in the Infotainment system by pressing
the #!2 button followed by the

Compass display
On vehicles equipped with compass display, the current compass direction is indicated in the instru-ment cluster display when the ignition (or the navigation system, if equipped) is switched on.
Selector lever positions
The selector lever position is shown both on the side of the selector lever and in the instrument cluster
display ⇒  Shifting.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-lytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
x A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
WARNING
Roads and bridges may be dangerously icy even if the outside air temperature is above freez-ing.
x If you use the outside temperature display to tell you about frost conditions, remember that roads can even ice over at temperatures above +39 °F (+4 °C). Always remember: even if the “snowflake symbol” is not displayed, there could still be black ice on the road.
x Never rely exclusively on the outside temperature display.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
The instrument cluster displays and their arrangement may vary depending on the vehicle model. For displays without warning and information messages, malfunctions are only signaled with indicator lights.
Depending on vehicle equipment, some settings and displays may also appear in the Infotain-ment system.
If there are multiple warning messages, the symbols are displayed for several seconds in order of importance. The symbols are displayed until the cause has been corrected.
If warning messages are displayed when the ignition is switched on, it may not be possible to adjust some settings as described, or the information display may appear differently. If this happens, take the vehicle to an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.

Display Function
Range -- mi
Estimated distance in miles (km) that the vehicle can
go with the battery charge level the way you are cur-
rently driving. Takes account of the current power
consumption, among other things.
Avg. consump-
tion
--.- mpkWh
Average power consumption in miles per Kilowatt
hours on trips per trip memories 1, 2, and 3 (toggle).
For the since start trip memory, the value is dis-
played once the vehicle has been driven about
330 feet (100 m). Until then, dashes appear instead of
a number. The value displayed is updated every se-
cond.
Consumption
--.- mpkWh
Current power consumption in miles per Kilowatt
hours while driving.
Speed warning
--- mph
When the set speed is exceeded, an acoustic warning
sounds and a visual message may also appear in the
instrument cluster display.
--- mph Digital display of the current vehicle speed.
Average speed
-- mph
Average speed on trips per trip memories 1, 2, and 3
(toggle). For the since start trip memory, the val-
ue is displayed once the vehicle has been driven
about 300 feet (100 m). The value displayed is updat-
ed every 5 seconds.
Distance ---
mi
Distance driven in miles (km) per trip memories 1, 2,
and 3 (toggle).

Family Guardian:
Feature Description
Boundary
Alert
By logging on to your Volkswagen Car-Net account, you
can designate an area on a map as a “virtual fence.” The
vehicle owner can then choose notification channels (text
message or email) for receiving alerts when the vehicle
crosses the defined boundary (texts and data rates apply).
Speed Alert
Volkswagen Car-Net can be configured to inform the vehi-
cle owner whenever the vehicle exceeds a speed set by
the owner. The owner can select to be informed through
multiple channels, including text messages and email (text
and data rates apply).


Remote Vehicle Access:
Feature Description
Remote Door
Unlock
You can send a request to unlock the vehicle doors
through your Volkswagen Car-Net iPhone® or Android®
app, the Volkswagen Car-Net website or by calling the
Volkswagen Car-Net Response Center (text and data rates
apply). If none of the vehicle doors are opened within
about 30 seconds, the car will lock again.
Remote Honk
and Flash
You can send a honk and flash signal to the car using the
Volkswagen Car-Net website or the VW Car-Net iPhone®
or Android® app (text and data rates apply). The car will
honk the horn and blink the headlights and emergency
flashers for up to 10 seconds.
Last Parked
Location
You can locate your last parked location using your
Volkswagen Car-Net iPhone® or Android® app (text and
data rates apply).

⇒ fig. 14 Function

Press and hold for longer than 2 seconds: Connects to
the Volkswagen Car-Net Response Center and a
Volkswagen Car-Net Customer Specialist.
Press again: End the call.
>
Press and hold for longer than 2 seconds: Assistance in
the event of a breakdown by connecting to the
Volkswagen Roadside Provider.
Press again: End the call.

Press and hold for longer than 2 seconds: Activate
emergency call.
Press again: End the call.

LED light in the 3-button module
The LED light in the 3-button module will be green during the trial period and whenever you have an active subscription. The LED light will go off if the trial period is over and the customer has not sub-scribed to the Volkswagen Car-Net Services. The LED light will be red only during a VW Car-Net hardware malfunction or fault.
WARNING
Application software and Volkswagen Car-Net services that are unsuitable or improperly used can cause accidents, serious personal injury and vehicle damage.
x Volkswagen Car-Net services can be used only where adequate cellular and GPS signals are available
x Volkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
x Protect the mobile device and its application software from misuse.
x Never modify application software and Volkswagen Car-Net services.
x Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and Volkswagen Car-Net services while driving can distract the driver from traffic.
x Always drive attentively and responsibly.
NOTICE
The system does not support simultaneous Volkswagen Car-Net and mobile phone calls via the mobile phone package.

Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or call the Volkswagen Canada Customer CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components. Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless you actually want to use the function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupted by interference from transmit-ters near the vehicle that use the same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒  Unlocking or locking the vehicle from the outside or
the power locking buttons ⇒  Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succession, the power locking system is switched off for a brief period to help keep it from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is opened in this span of time, the vehicle is automatically locked afterwards.
Indicator light in the remote control vehicle key

Fig. 18 Indicator light in the remote control vehicle key.

x Using the wrong battery can damage the remote control vehicle key. Replace a dead battery with a new one that has the same voltage, size, and specifications.
x Make sure the plus and minus poles of the battery are correctly positioned.
Dispose of old batteries in an environmentally responsible manner and keep them out of the reach of children.
Batteries of the type used in your remote control vehicle key may contain Perchlorate Material. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal requirements regarding handling and disposal of these batteries. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.
Synchronizing the remote control vehicle key

Unlocking and locking the rear hatch
If the vehicle is locked and a valid remote control vehicle key is within range ⇒ fig. 23 of the rear hatch, it unlocks automatically when opened.
Open and close the rear hatch as you would a standard rear hatch ⇒Rear hatch.
The rear hatch locks automatically when it is closed except in the following situations:
x The vehicle is completely unlocked.
x The most recently used vehicle key is inside the vehicle. All turn signals flash four times.
Locking with a second vehicle key
If the vehicle is locked from the outside with a second valid vehicle key, any key located inside the
vehicle cannot start the electric motor ⇒  Starting and stopping the electric drive. A key that was inside the vehicle when it was locked from the outside can be reactivated by pressing the

A driver message appears in the instrument cluster display if there is no remote control vehicle key inside the vehicle or if the system does not recognize the remote control vehicle key. The key may not be recognized, for example, if it is covered by something that interferes with the signal (such as a briefcase), or if the remote control vehicle key battery is weak. Electronic devices such as mobile phones can also interfere with the signal.
Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the
door handle sensors work. Cleaning the door handles can help with this problem ⇒ page 334, Exterior care and cleaning.
If the automatic transmission is not in Park (P) position, the electronic steering column lock will not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle key.
Anti-theft alarm system

When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
If a door is not closed properly, the vehicle icon appears in the instrument cluster display showing an
open door ⇒ fig. 10.
Depending on your vehicle's equipment and options, the icon may still be displayed even after the ignition is switched off as long as the key has not been taken out of the ignition. The icon in the in-strument cluster display goes out about 15 seconds after the vehicle has been locked.
Child safety lock

Fig. 25 In the left rear door: Child safety lock A deactivated, B activated.

Fig. 26 In the right rear door: Child safety lock A deactivated, B activated.