steering VOLKSWAGEN EOS 2013 1.G Owner's Manual

To help make it more difficult to steal your vehicle, you should always make sure the steering column
is locked before leaving the vehicle.
Electronic steering column lock
Vehicles with Keyless Access: The steering column is locked if the driver door is opened with the
ignition switched off. The vehicle must be standing still and the transmission must be in Park (P) on an
automatic transmission vehicle.
If the driver door is opened before the ignition is switched off, the electronic steering column lock is
activated only after the vehicle has been locked with the vehicle key or via the sensor in the door
handle.
Mechanical steering column lock
Vehicles without Keyless Access: The steering column is locked if the vehicle is stationary and the
vehicle key is removed from the ignition switch.

Engaging the steering column
lock
Disengaging the steering column
lock
Parking the vehicle Turn the steering wheel slightly to
take pressure off the steering
column lock.
Remove the vehicle key. Insert the vehicle key into the
ignition switch.
Turn the steering wheel slightly until
you hear the steering column lock
engage.
Hold the steering wheel in this
position and turn the ignition switch.

Power steering
Power steering automatically adjusts to driving speed, steering torque, and the steering angle of the
wheels. Power steering works only when the engine is running.
If power steering is reduced or lost completely, it will be much harder to steer and control the vehicle.
Counter-steering assistance
Counter-steering assistance is part of Electronic Stability Control (ESC). This feature makes it easier
for the driver to control the vehicle in difficult situations. For example, if you have to brake hard on a
surface that provides uneven traction, the vehicle could pull to the right or left. ESC detects this
situation and helps the driver counter-steer with additional steering power ⇒ .
WARNING
The counter-steering assistance in ESC can do no more than help the driver steer in difficult
situations. The driver must still control the vehicle. The vehicle does not steer by itself with
this feature!
NOTICE
If the ignition is off, the steering column lock will engage and the vehicle cannot be steered.
For this reason, you must leave the ignition on when going through an automatic car wash, for
example, so that the wheels will still steer.

Cruise control operation

Fig. 137 On the left side of the steering column: Cruise control buttons and switches.

WARNING
Driving with a fuel tank that is almost empty can lead to stalling in traffic, a collision, and
serious personal injuries.
x When the fuel tank is almost empty, fuel supply to the engine can be interrupted,
especially when driving over bumps, across slopes, and up and down hills.
x Steering and braking assistance as well as ESC and related systems will not work if the
engine “sputters” or stalls due to lack of fuel.
x Always refuel when the tank is 1/4 full to reduce the risk of running out of fuel and stalling
in traffic.
NOTICE
x Failure to heed warning lights or text WARNINGS can result in vehicle damage.
x Never drive until the fuel tank is completely empty. The irregular fuel supply can cause the
engine to misfire. This allows unburned fuel to get into the exhaust system and damage the
catalytic converter.
The small arrow next to the gas pump symbol in the fuel gauge shows the side of the vehicle with
the fuel filler flap.
Fuel capacities

Wheel rim and tire damage is often difficult to see. Unusual vibrations or pulling to one-side can be
an indication of tire damage ⇒ .
x If you suspect tire damage, immediately reduce speed!
x Check tires and wheel rims for damage.
x If a tire is damaged, do not drive any farther. Get expert assistance.
x If no external damage is visible, slowly and carefully drive to the nearest authorized Volkswagen
dealer, authorized Volkswagen Service Facility, or other qualified workshop and have the vehicle
checked.
Objects embedded in the tire
x If embedded objects have penetrated to the inside tire, do not remove them!
x Get professional help immediately.
Tire wear
Tire wear depends on several factors, including:
x Driving style.
x Unbalanced wheels.
x Wheel alignment.
Driving style – Fast cornering, hard acceleration and braking increase tire wear. If you experience
increased tire wear under normal driving conditions, have the vehicle suspension checked by an
authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Unbalanced wheels – The wheels on a new vehicle are balanced. When driving, however, various
conditions can cause a wheel to become unbalanced. Unbalanced wheels can cause wear to the
steering and suspension systems. Have all wheels rebalanced. A wheel must always be rebalanced if
a new tire has been mounted.
Wheel alignment – Incorrect wheel alignment causes excessive and uneven tire wear, impairing
vehicle safety. If you notice excessive or uneven tire wear, have the wheel alignment checked by an
authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
WARNING
Unusual vibrations or pulling to one side can indicate tire damage.
x Reduce speed immediately and stop when it is safe to do so.
x Check tires and wheel rims for damage.
x Never drive with a damaged tire or rim. Get expert assistance instead.
x If no external damage is visible, slowly and carefully drive to the nearest authorized
Volkswagen dealer, authorized Volkswagen Service Facility, or other qualified workshop and
have the vehicle checked.

WARNING
A mobile phone on the seat, instrument panel or in other places can be thrown around the
inside of the vehicle during a sudden braking maneuver, a crash or other accident and injure
vehicle occupants.
x Never place or attach accessories or other objects (such as cup holders, telephone
brackets, note pads, navigation systems, large, heavy or bulky objects) on the doors, on the
windshield, over or near the area marked “AIRBAG” on the steering wheel, instrument panel,
backrests or between these areas and the occupant. Such objects could cause serious injury
in a collision, especially if an airbag inflates.
WARNING
Using a mobile phone or CB radio inside the vehicle without a properly installed and separate
outside antenna can be dangerous to your health and that of your passengers because the
electromagnetic radiation energy that cell phones and CB radios emit may be above
established limits. This also applies if the outside antenna is not installed properly.
x Always keep the mobile phone antenna at least 8 inches (20 cm) away from pacemakers.
Heart specialists advise that cell phones can adversely affect the way pacemakers work.
x Never carry a mobile phone that is switched on in the breast pocket directly over a
pacemaker.
x If you suspect there may be interference with a pacemaker or other medical device, switch
the mobile phone off immediately.

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually
Unusual noises.
Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Outside mirrors move
when the vehicle is
unlocked.
Convenience settings are
stored. Correct convenience settings
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
CSC roof will not move. CSC roof malfunction.
Check whether any technical
requirement for opening and closing
the CSC roof is not met . If necessary
contact an authorized Volkswagen
dealer or an authorized Volkswagen
Service Facility.
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs
– Switch on low beams .
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery .
Remaining fuel level too low. Refuel

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually
Unusual noises.
Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Outside mirrors move
when the vehicle is
unlocked.
Convenience settings are
stored. Correct convenience settings
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
CSC roof will not move. CSC roof malfunction.
Check whether any technical
requirement for opening and closing
the CSC roof is not met . If necessary
contact an authorized Volkswagen
dealer or an authorized Volkswagen
Service Facility.
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs
– Switch on low beams .
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery .
Remaining fuel level too low. Refuel

WARNING
Towing a vehicle changes the way it handles and brakes. To help reduce the risk of an accident and serious personal injury, note the following:
x The driver of the vehicle that is being towed:
– Since the brake booster also does not work when the engine is stopped, you will need to press harder on the brake pedal to slow down or stop. Always be alert so as not to rear-end the towing vehicle.
– Will have to use considerably more force to turn the steering wheel because the power steering is not working.
x The driver of the vehicle that is doing the towing:
– Must accelerate gradually and gently and avoid jerking movements.
– Must not brake hard or steer sharply.
– Must brake earlier and more gently than in normal driving.
NOTICE
x Be careful not to damage the paint when installing and removing the towing eye and the cover for the threaded hole behind the bumper.
x Unburned fuel can get into the catalytic converter during towing and damage it.
Towing on a commercial tow truck

Towing other vehicles
x Obey all legal requirements
x Read and heed all towing information in the owner's manual for the other vehicle.
A vehicle can be towed only if the electronic steering column lock is released. In case of a power loss or malfunctions of the electrical system, the engine may have to be jump-started in order to release the electronic steering column lock.
Driving tips while towing