VOLKSWAGEN T-ROC 2019 Owners Manual

Customer information
Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults.
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealer for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle breaks down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contract), the Volkswagen dealership guarantees that the body of any vehicles it sells will not be
affected by paint defects or corrosion perforation for a specified period:
-year warranty on paint defects and
e-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming
on the inside (cavity) of the body and causing holes in the sheet metal.
If such damage occurs nevertheless, it will be repaired free of charge for parts and labour by any
Volkswagen dealership.
The warranty does not cover the following:

specifications.
perforation that is directly related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealer will confirm your warranty against
corrosion perforation for the repaired section.
LongLife mobility guarantee
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.

iffer depending on
the country in which the vehicle was sold. Please ask your Volkswagen dealership for further
information.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for every
new vehicle which applies from the time of delivery until the first due inspection. If you purchase
your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife mobility
guarantee from the time of delivery until the first due inspection.
Your Volkswagen dealership will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out by the dealership. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect1), corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in accordance
with the manufacturer's specifications.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
1) A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its own
power.
Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systems). Furthermore,
your vehicle is equipped with convenience and Infotainment functions, which are also made possible
using electronic control units.
Electronic control units contain data memories which can store information regarding the vehicle
status, component load levels, servicing requirements, technical events and faults on a temporary or
permanent basis. This information generally documents the status of a component, a module, a
system or the environment, e.g.:
. filling levels, tyre pressure, battery status.
deceleration, lateral acceleration, display of fastened seat belts.
tem components, e.g. lights, brakes.

stability control systems.

e.g. temperature, rain.
As well as performing the actual control functions, these data are also used to detect and rectify
faults and help Volkswagen to improve vehicle functions. The majority of these data are temporary
and are only processed within the vehicle itself. Only a very small amount of data is stored in the
event memories or possibly on the vehicle key.
Reading out the vehicle's event memory
There is a diagnostic interface in the vehicle interior for reading out the event memories (on-board
diagnosis)
If you have service work performed on your vehicle, the technical data can be read out of the vehicle
together with the vehicle identification number by service employees, e.g. workshops, or third
parties such as breakdown services. Service work includes, for example, repairs, maintenance,
warranty work or quality assurance measures. The service workshop or third party collects,
processes and uses the data. The data document the vehicle's technical status, help in
troubleshooting and in improving quality and may be sent to Volkswagen in some cases.
Furthermore, the manufacturer is subject to legal product safety requirements. To make sure it
complies with these requirements, the manufacturer requires technical data from the vehicles.
Event memories in the vehicle can be reset by a service workshop as part of repair or service work.
The event memory should be read out and reset only by a qualified workshop. Additional
information on the stored data is available from the qualified workshop.
After a fault has been rectified, the information in the memory relating to the fault is deleted. Other
memory content is overwritten on an ongoing basis.
Event data recorder
This vehicle is equipped with an event data recorder. The main task of an event data recorder is to
record data in particular accident scenarios or accident-like situations, e.g. in the event of airbags
being triggered or a collision with an obstacle on the road. These data help in analysis of how a
vehicle system behaved in these situations. The event data recorder records data relating to driving
dynamics and the restraint system for a short period of 10 seconds or less. This information includes,
for example:

of the driver and front passenger were fastened.


These data help to obtain a better understanding of the circumstances in the situations where
accidents and injuries have occurred.
Data from driver assist systems are also recorded. In addition to information about whether the
systems were switched on or off, available only to a restricted extent or inactive, it is also possible to
determine whether these functions steered, accelerated or braked the vehicle in the above-
described situations. Depending on the vehicle equipment, these systems include the following:

Assist).

Park Distance Control.

The data of the event data recorder are recorded only if a particular accident-like situation occurs.
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior
or vehicle surroundings are not stored. Personal data such as name, gender, age or accident location
are also not recorded at any time. However, third parties such as law enforcement agencies can use
corresponding means to link the content of the event data recorder with other sources of data and
thus establish a reference to persons as part of an accident investigation.
Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosis) and
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the vehicle
owner (or lessee in the case of leasing) grants their permission. Exceptions to this are contractual or
legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as convenience turn signal, single door unlocking and displays, can be reprogrammed using
special workshop equipment. If the convenience functions are reprogrammed, the specifications and
descriptions in this owner's manual will no longer match the original functions. Volkswagen
recommends having any reprogramming entered into the digital service schedule by a Volkswagen
dealership or qualified workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:

data for use with a hands-free system or navigation system.


These data can be stored locally in the vehicle or located on a device that you have connected to the
vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you can

particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisation) in the vehicle and change them at any time.
Depending on the equipment in the vehicle, this includes, for example:

ning system settings.

Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system of your mobile device.
Third-party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of Volkswagen online services, Volkswagen describes the respective functions in a
suitable place, e.g. in a separate service description or on an Internet page, and the associated
privacy information is provided. Personal data may be used to perform online services. For this, data
are exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer.
Any collection, processing and use of personal data that goes beyond the provision of the service
takes place exclusively according to legal regulations, contractual agreements or the necessary
permission.
You can activate and deactivate the services and functions, some of which charge a fee, and, in some
cases, also disable the vehicle's entire data connection. This does not apply to any functions and
services required by law, e.g. emergency call systems.
Third-party services
If you are able to use online services provided by a party other than the manufacturer, these services
are the sole responsibility of the provider in question and are subject to this provider's privacy policy

r the content exchanged in these
services.
Please refer to the provider in question for information about the type, scope and purpose of the
collection and use of personal data related to third-party services.

WARNING
Incorrect use of the diagnostic interface can cause malfunctions, which can result in accidents and
serious injuries.


Volkswagen recommends using a Volkswagen dealership for this purpose.

Please note the further information on Volkswagen Car-Net services Mobile
Information stickers and plates
Stickers and plates showing important information for vehicle operation are factory-fitted in the
engine compartment and on certain vehicle parts.

ers or
plates with the same information must be applied properly to the new parts by the qualified
workshop.
Safety certificate
There is a safety certificate on the door pillar of the driver door which states that all necessary safety
standards and specifications from the transport safety authorities of the particular country were met
at the time of production. The month and year of production and the vehicle identification number
may also be listed. Observe notes in the owner's manual.

WARNING
Handling the vehicle incorrectly will increase the risk of accident and injuries.



NOTICE
Handling the vehicle incorrectly could lead to the vehicle becoming damaged.

Carry out servicing work in accordance with the specifications.
Fluids in the air conditioning system
Refrigerant in the air conditioning system
The sticker in the engine compartment provides information about the type and quantity of the
refrigerant used in the vehicle's air conditioning system. The sticker is located in the front part of the
engine compartment close to the refrigerant filler neck.
Symbol and description:
Warning: the air conditioning system must be serviced only by qualified personnel.Type of
refrigerant.Type of lubricating oil.See workshop information (available only for Volkswagen
dealerships).The air conditioning system must be serviced only by qualified personnel.
Flammable refrigerant.Ensure correct disposal of all components and never install components
removed from end-of-life vehicles or recycled components in the vehicle.
Lubricating oil in the air conditioning system
The air conditioning system contains up to 210 ml of lubricating oil. The exact specification and
information about the lubricating oil quantity in the air conditioning system are available from the
following website:
https://erwin.volkswagen.de

WARNING
The air conditioning system must be serviced only by qualified personnel in order to ensure safe
handling of the system.

NOTICE
-of-life
vehicles or from recycling sources.
-of-
life vehicles or from recycling sources.
Radio reception and aerials
The aerials for radio reception can be installed at various locations in the vehicle:

side windows.

Aerials on the interior of the windows can be identified by thin wires.

NOTICE
Aerials located on the inside of the windows could be damaged by corrosive or acidic substances or
if hard objects rub against the window.



NOTICE
A retrofitted Infotainment system must be compatible with the aerial amplifier fitted as standard in
the vehicle. The aerial amplifier could otherwise be damaged.
Component protection
Some electronic components and control units are fitted with component protection as standard,
e.g. the Infotainment system.
The component protection allows legitimate installation and replacement of components and
control units by a qualified workshop.
The component protection prevents the factory-supplied components from being operated without
restrictions outside the vehicle in the following situations:


When component protection is activated, the message SAFE CP is shown on the instrument cluster
display. Go to a qualified workshop.
Go to a qualified workshop if the message Component theft protection: Infotainment system
availability currently limited. Please switch on the ignition. is displayed in the Infotainment system
and component protection cannot be deactivated.
Information in accordance with the EU Chemicals Regulation REACH
In accordance with the European regulations on chemicals, known as REACH, Volkswagen would like
to inform you about the materials that may be found in your vehicle.
You can access this information online using your vehicle identification number Technical data
https://reachinfo.volkswagen.com
Declaration of conformity

vehicle production, with the basic requirements and other relevant laws and regulations, including
FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1:
Radio-based equipment



luding City Emergency Braking System.




Electrical equipment
-volt socket.
Recycling and scrapping end-of-life vehicles
Recycling end-of-life vehicles
Volkswagen has already made provision for you to recycle your vehicle in an environmentally
responsible manner. The extensive recycling systems operating in many European countries will take
back your vehicle at the end of its useful life. Once the vehicle has been recycled, a certificate of
destruction will be issued to show that the vehicle has been disposed of correctly.
Return of end-of-life vehicles is free of charge, provided that national legislation is complied with.
Further information on return and recycling of end-of-life vehicles is available from a Volkswagen
dealership.
Scrapping
The relevant safety requirements must be observed when the vehicle or its individual components,
e.g. from the airbag system and belt tensioners, are scrapped. Qualified workshops are familiar with
these regulations.
Information about vehicles with N1 approval (light commercial vehicle)
Please observe the following for vehicles used to transport goods with a maximum permitted weight
of up to 3.5 t (N1 approval in Europe):
Variants and number of seats
There are various types of N1 vehicles based on a Volkswagen passenger car. The number of seats
may be restricted to two or four.

ering in the rear of the vehicle interior because there is
no rear bench seat
Vehicles with four seats: the centre seat on the rear bench seat cannot be used
Transporting children safely
As with vehicles with passenger car approval (M1), approved child restraint systems can be used on
the seats Safe transport of children
Towing a trailer
If the vehicle is approved for towing a trailer, observe any local regulations for driving with a trailer
and using a towing bracket.
If the vehicle exceeds the gross vehicle weight rating or the rear axle load, do not exceed 80 km/h
when towing a trailer. This also applies to countries where higher speeds are permitted. Keep to
country-specific speed limits which may be lower for vehicles with trailers than for vehicles without
trailers.
The vehicle documents contain details of permitted excess loads. If no excess loads are shown, the
vehicle can be driven at 100 km/h, taking account of the laws which apply in different countries.
Technical data
Please refer to the vehicle documentation for technical data.

WARNING
Risk of injury and electric shock from exposed cables.
vehicle are covered up when using the vehicle.

WARNING
Risk of serious injuries due to transporting passengers incorrectly.

ms such as seat
belts and head restraints.

WARNING
Risk of serious and fatal injuries.