VOLKSWAGEN UP! 2021 Owner´s Manual

Practical tips
Frequently asked questions
If you suspect that there is a fault in the vehicle or if your vehicle has been damaged, read and
observe the following information before contacting a Volkswagen dealership or qualified
workshop. You may also find useful information in the index under the headings Things to note or
Checklist.
IrregularitySome possible causesPossible solution
Engine does not start.
Vehicle battery is discharged.
– Jump start the engine ⇒ Starting the
engine with jump leads.
– Recharge the vehicle battery
⇒ Vehicle battery.
An incorrect vehicle key is
being used.
Use a valid vehicle key ⇒ Vehicle key
set.
The fuel level is too low.Fill the tank ⇒ Filling the tank.
Vehicle cannot be locked
or unlocked with the
vehicle key.
– The battery in the vehicle
key is discharged.
– The vehicle key is too far
away from the vehicle.
– Replace battery ⇒ Vehicle key set.
– Move closer to the vehicle.
– Synchronise vehicle key ⇒ Vehicle
key set.
– Unlock or lock vehicle manually
⇒ Manual opening and closing.
Unusual noises.
Cold engine, brake assist
systems, electronic steering
column lock, auxiliary heater,
filling up with natural gas.
Refer to the index under entries for
Noises.
Unusual handling.
Assist systems are active.Refer to the index under entries for
Assist systems.
An incorrect tyre pressure is
being used.
Check tyre pressure ⇒ Wheels and
tyres.
Damage to the tyre or wheel.
Check the rims and tyres regularly for
damage ⇒ Wheels and tyres and
replace as necessary ⇒ Changing a
wheel.
The vehicle has no
vehicle jack, spare wheel
or breakdown set.
Equipment depends on type
of vehicle.
No direct solutions possible as it
depends on the equipment level.
Contact a Volkswagen dealership if
necessary ⇒ Vehicle toolkit.
The road ahead is not lit
up properly.
– Headlight has been masked
for driving on the left or on the
right.
– Headlight not adjusted
correctly.
– Bulbs have failed.
– Dipped beam headlight not
switched on.
– Mask the headlights accordingly for
driving on the left or right ⇒ Lights.
– Adjust headlight range ⇒ Lights.
– Change bulbs ⇒ Changing bulbs.
– Switch dipped headlights on
⇒ Lights.
Electrical consumers not
working.
Low vehicle battery charge.Recharge vehicle battery ⇒ Vehicle
battery.
Low fuel level.Fill the tank ⇒ Filling the tank.
Fuse blown.Check fuse and replace as necessary
⇒ Fuses.
Fuel consumption is
higher than indicated.
– Short distances driven.
– Uneven acceleration.
– Avoid driving short distances.
– Think ahead when driving.
– Accelerate evenly.
An electrical consumer is
switched on.
Switch off all consumers that are not
needed.
Fault in engine management
system.
Have the fault rectified ⇒ Engine
management system and exhaust
purification system.
Tyre pressure too low.Adjust the tyre pressure ⇒ Wheels
and tyres.
Driving in hilly regions.No direct solutions possible.
Driving with a heavy load.No direct solutions possible.
Driving at high engine speed.Select a high gear.
In an emergency
 Introduction
This chapter contains information on the followingsubjects:
⇒ Making you and your vehicle safe
⇒ First aid kit, warning triangle and fire extinguisher
Additional information and warnings:

Stop the vehicle at a safe distance away from moving traffic and on a suitable surface .
Switch on the hazard warning lights using the button .
Apply the handbrake firmly Braking, stopping and parking.
Select the neutral position or move the selector lever to N Changing gear.
Stop the engine and remove the vehicle key from the ignition .
Ensure that all occupants exit the vehicle away from moving traffic and proceed to a safe
position, e.g. behind the safety barrier.
Take all vehicle keys with you when you leave the vehicle.
Place the warning triangle in position to draw the attention of other road users to your
vehicle.
Allow the engine to cool down and, if necessary, seek expert assistance.
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Manual opening and closing ⇒ Manual opening and closing
•Vehicle toolkit ⇒ Vehicle toolkit
•Changing a wheel ⇒ Changing a wheel
Making you and your vehicle safe
Fig. 140 In the upper part of the centre console: button for switching the hazard warning lights on
and off
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Observe any legislation concerning the safety of broken-down vehicles. For example, many
countries stipulate that you have to switch on the hazard warning lights and wear a high-visibility
waistcoat ⇒ First aid kit, warning triangle and fire extinguisher.
Checklist
To ensure your own safety and that of your passengers, observe the following actions in the
specified order ⇒:
When the hazard warning lights are switched on, for example if you are being towed, you can still
indicate a change in direction or lane change by operating the turn signal. The warning lights will be
interrupted temporarily.
Switch on the hazard warning lights:
•When traffic ahead suddenly starts moving more slowly or you reach the tail end of a traffic jam,
to will warn vehicles behind you.
•When there is an emergency.
•When the vehicle breaks down.
•When tow-starting or towing.
Always follow local regulations for the use of the hazard warning lights.
If the hazard warning lights are not working, use an alternative method of drawing attention to the
broken-down vehicle. This method must comply with traffic legislation.
Broken-down vehicles increase the risk of accidents in road traffic – both for you and other
road users.
•Stop the vehicle as soon as possible and when safe to do so. Park the vehicle at a safe
distance from moving traffic in order to lock all doors securely in an emergency. Switch on
the hazard warning lights to warn other road users.
•Never leave children or people requiring assistance alone in the vehicle when the doors
are locked. This may mean that they are locked in the vehicle in an emergency. People
locked in the vehicle may be subjected to very high or very low temperatures.
WARNING

The vehicle battery will discharge if the hazard warning lights are left on over a long period of
time – even when the ignition is switched off.
If you brake hard at speeds over approximately 80 km/h (50 mph), the brake lights will flash
to warn the traffic behind. If you then continue to brake, the hazard warning lights will be switched
on automatically at speeds under approximately 10 km/h (6 mph). The brake light will light up
continuously. Once the vehicle starts to accelerate, the hazard warning lights will switch off again.
First aid kit, warning triangle and fire extinguisher
Fig. 141 In the luggage compartment: warning triangle stowage compartment under the floor
covering
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Warning triangle
In some vehicle models, a warning triangle like the one shown may be stowed in a compartment in
the luggage compartment under the floor covering ⇒ Fig. 141.
First aid kit
The first aid kit must comply with legal requirements. Comply with the expiry dates of the contents.
Fire extinguisher
A fire extinguisher may be located in a holder in the footwell in front of the front passenger seat.
The fire extinguisher must comply with the valid legal requirements. It must be fully functional and
checked regularly. See the test certificate on the fire extinguisher.
Manual opening and closing
 Introduction
This chapter contains information on the followingsubjects:
⇒ Locking or unlocking the driver door and front passenger door manually
⇒ Locking the front passenger door and rear doors manually
⇒ Unlocking the tailgate manually
If the vehicle key or central locking system fails, the doors and tailgate can be locked and, to a
certain extent, unlocked manually.
Additional information and warnings:
Ignoring any of the items on this important safety checklist can lead to accidents and severe
injuries.
•Always follow the instructions in the checklist and observe the general safety procedures.
WARNING
The components of the exhaust system become very hot. This can cause fires and serious
injuries.
•Park the vehicle so that no part of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. dry grass, fuel.
WARNING
In the event of a sudden driving or braking manoeuvre or accident, loose objects can be flung
though the vehicle and cause severe injuries.
•Always secure or stow the fire extinguisher, high-visibility waistcoat, first aid kit and
warning triangle safely in the vehicle.
WARNING

•Vehicle key set ⇒ Vehicle key set
•Central locking system ⇒ Central locking system
•Doors ⇒ Doors
•Tailgate ⇒ Tailgate
•In an emergency ⇒ In an emergency
Locking or unlocking the driver door and front passenger door
manually
Fig. 142 Door handle on driver door with lock cylinder
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If locked manually, all doors are locked. If unlocked manually, only the driver door or the passenger
door is unlocked.
•Fold the key bit out of the vehicle key if necessary ⇒ Vehicle key set.
•Insert the key bit into the lock cylinder and lock or unlock the vehicle ⇒ Fig. 142.
Locking the front passenger door and rear doors manually
Fig. 143 In end face of the front passenger door: manual lock covered by a rubber seal
Careless manual opening and closing can cause serious injury.
•When the car has been locked from the outside, the doors and electric windows cannot be
opened from the inside.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially for small
children.
WARNING
The opening/closing paths of the doors and tailgate are potential danger areas where injury
can occur.
•Doors and tailgate should therefore only be opened or closed when you are sure that
nobody is in their path.
WARNING
When carrying out manual opening or closing remove and install parts carefully in order to
avoid damage to the vehicle.
NOTICE

Fig. 144 Manually locking the vehicle with the vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The front passenger door and the rear doors can be locked manually.
•Open the door.
•If necessary, remove the rubber seal from the end face of the door. The seal is marked with a
lock symbol ⇒ Fig. 143.
•Fold the key bit out of the vehicle key if necessary ⇒ Vehicle key set.
•Insert the key bit into the slit in the opening and turn it clockwise as far as it will go ⇒ Fig. 144.
•If necessary, put the rubber seal back in place and close the door fully.
•Ensure that the door is locked.
•If required, repeat the process for the other doors.
•The vehicle should be checked by a qualified workshop as soon as possible.
The doors can be unlocked and opened from the inside by pulling the door release handle.
You may have to pull the door release lever twice ⇒ Central locking system.
Unlocking the tailgate manually
Fig. 145 Inside the luggage compartment: unlocking the tailgate manually
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•If necessary, fold the backrest of the rear bench seat forwards ⇒ Seat functions.
•Remove items of luggage so that you can reach the tailgate from the inside.
•Fold the key bit out of the vehicle key ⇒ Vehicle key set.
•Insert the key bit into the opening in the tailgate ⇒ Fig. 145 and push the release lever in the
direction of the arrow to unlock the tailgate.
Vehicle toolkit
 Introduction
This chapter contains information on the followingsubjects:
⇒ Stowage
⇒ Contents
Observe any country-specific legislation when securing your vehicle in the event of a breakdown.
Vehicle tools in the vehicle
In vehicles factory-fitted with a spare wheel, emergency spare wheel or winter wheels, additional
vehicle tools may be located in the luggage compartment ⇒ Stowage.
Additional information and warnings:
•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
•In an emergency ⇒ In an emergency
•Changing a wheel ⇒ Changing a wheel
•Breakdown set ⇒ Breakdown set

Stowage
Fig. 146 In the luggage compartment: floor covering held in upright position
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The vehicle tools, spare wheel, emergency spare wheel or breakdown set are located in the
luggage compartment under the floor covering ⇒ Fig. 146.
•If necessary, remove the variable luggage compartment floor ⇒ Luggage compartment.
•Lift the floor covering at the recess (arrow) ⇒ Fig. 146.
After using the vehicle jack, crank it back to its original position so that it can be stored
safely.
Contents
Fig. 147 Contents of the vehicle toolkit
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The content of the vehicle toolkit depends on the vehicle equipment level. The following describes
the maximum scope.
The vehicle toolkit contains the following⇒ Fig. 147
Screwdriver with hexagon socket in the handle for slackened wheel bolts. The screwdriver
blade is reversible. The screwdriver may be located under the box spanner.
Adapter for the anti-theft wheel bolts. Volkswagen recommends that you carry the wheel
bolt adapter in the vehicle toolkit at all times. The code number of the anti-theft wheel bolt is
engraved on the front of the adapter. You will need this number to replace the adapter if lost.
Make a note of the code number for the anti-theft wheel bolt and keep it in a safe place – but
not inside the vehicle.
Removable towing eye.
Wire hook for pulling off the centre cover, wheel covers and the wheel bolt caps.
In the event of a sudden driving or braking manoeuvre or accident, a loose vehicle toolkit,
breakdown set and spare wheel could be flung though the vehicle and cause severe injuries.
•Always ensure that the vehicle toolkit, breakdown set and spare wheel or temporary spare
wheel are secured in the luggage compartment.
WARNING
Unsuitable or damaged tools in the vehicle toolkit can lead to accidents and injuries.
•Never work with unsuitable or damaged tools from the vehicle toolkit.
WARNING

Vehicle jack. Before you return the vehicle jack to the toolbox, fully wind in the claw. To
stow the vehicle jack securely the crank lever must be braced against the side of the jack.
Box spanner for wheel bolts.
Vehicles with a natural gas engine
In vehicles with natural gas engines delivered with a second wheel set, the toolkit is kept in a
seperate bag. Volkswagen recommends not keeping the bag in the vehicle all the time but only
when it is necessary for changing to winter or summer tyres.
Hubcaps
 Introduction
This chapter contains information on the followingsubjects:
⇒ Centre cover
⇒ Wheel cover
⇒ Wheel bolt caps
Additional information and warnings:
•Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior
•Vehicle toolkit ⇒ Vehicle toolkit
•Changing a wheel ⇒ Changing a wheel
•Breakdown set ⇒ Breakdown set
Centre cover
Fig. 148 Pulling off the centre cover on an alloy wheel
Fig. 149 Pulling off the centre cover on a steel wheel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Using unsuitable hubcaps, or fitting them incorrectly, can cause accidents and serious
injuries.
•Incorrectly fitted hubcaps can become loose while the vehicle is in motion and endanger
other road users.
•Do not use damaged hubcaps.
•Always ensure that the airflow to cool the brakes is not restricted or reduced. This also
applies if hubcaps are retrofitted. If the airflow is not sufficient, the braking distance could
increase significantly.
WARNING
Remove the hubcaps carefully and fit them again properly so as to avoid damage to the
vehicle.
NOTICE

The centre cover has to be pulled off to gain access to the wheel bolts.
Removing and installing the centre cover
•To remove: take the wire hook from the toolkit and insert it in a hole (alloy wheel) or into an
edge on the cover (steel wheel) ⇒ Fig. 148 or ⇒ Fig. 149.
•Remove the cover in the direction of the arrow.
•To replace: press the centre cover against the rim until you feel it engage.
The centre cover protects the wheel bolts and must be replaced after changing the tyre.
Wheel cover
Fig. 150 Removing the wheel covers
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Removing the wheel covers
•Take the box spanner and wire hook from the vehicle toolkit ⇒ Vehicle toolkit.
•Insert the wire hook into one of the holes in the wheel cover.
•Push the box spanner through the wire hook ⇒ Fig. 150 and remove the wheel cover in the
direction of the arrow.
Fitting the wheel covers
The wheel covers must be pushed on to the rims with the hole for the valve aligned with the valve.
When fitting the wheel cover, ensure that it engages securely on the entire circumference. If using
an anti-theft wheel bolt, insert the bolt in the position opposite the valve.
Wheel bolt caps
Fig. 151 Removing the wheel bolt caps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Take the wire hook from the vehicle toolkit ⇒ Vehicle toolkit.
•Insert the hook through the opening in the cap ⇒ Fig. 151 and pull off in the direction of the
arrow.
The caps protect the wheel bolts and must be replaced after changing the tyre.
The anti-theft wheel bolt has a separate cap. It only fits onto the anti-theft wheel bolts and not onto
conventional wheel bolts.
Changing a wheel
 Introduction
This chapter contains information on the followingsubjects:
⇒ Preparation for changing a wheel
⇒ Wheel bolts

In the event of a flat tyre, park your vehicle on a firm and level surface at a safe distance
from the flow of traffic.
Apply the handbrake firmly Braking, stopping and parking.
With an automated manual gearbox, move the selector lever to D or R with the ignition on
Changing gear.
Stop the engine and remove the vehicle key from the ignition Starting and stopping the
engine.
Manual gearbox: select a gear Changing gear.
Ensure that all vehicle occupants exit the vehicle and proceed to a safe position, e.g.
behind the safety barrier.
Chock the wheel opposite the wheel being worked on with a stone or a similar object.
Remove any items of luggage in the luggage compartment.
Remove the spare wheel or temporary spare wheel and vehicle toolkit from the luggage
compartment.
Remove the hubcaps Hubcaps.
⇒ Lifting the vehicle with the jack
⇒ Changing a wheel
⇒ After changing a wheel
Some models are delivered without a factory-fitted jack or box spanner. If this is the case, the wheel
should be changed by a qualified workshop.
The vehicle jack supplied with the vehicle is only designed for changing a wheel when one vehicle
tyre is damaged and has to be replaced. Seek expert assistance if both tyres on one side of the
vehicle, both tyres on one axle, or all tyres are damaged.
Only change the wheel yourself when the car is parked in a safe place, you are familiar with the
necessary steps and safety procedures and you have access to all the correct tools. Seek expert
assistance if this is not the case.
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Vehicle key set ⇒ Vehicle key set
•Wheels and tyres ⇒ Wheels and tyres
•In an emergency ⇒ In an emergency
•Vehicle toolkit ⇒ Vehicle toolkit
•Hubcaps ⇒ Hubcaps
Preparation for changing a wheel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Checklist
The following actions must always be carried out in the given order in preparation for changing
the wheel ⇒:
Changing a wheel can be dangerous, especially when carried out at the side of a road. Please
note the following steps in order to reduce the risk of serious injuries:
•Stop the vehicle as soon as possible and when safe to do so. Park the vehicle at a safe
distance from moving traffic in order to carry out the wheel change.
•All passengers and children in particular must be at a safe distance and away from your
area of work during the wheel change.
•Switch on the hazard warning lights to warn other road users.
•The ground should be firm and level. If necessary use a large, strong board or similar
support for the vehicle jack.
•Only change the wheel yourself if you feel confident carrying out the procedure. If not,
seek expert assistance.
•Always use suitable and undamaged tools to change the wheel.
•Always switch off the engine, firmly apply the handbrake and move the selector lever to D
or R with the ignition switched on, or select a gear on a manual gearbox in order to reduce
the risk of unintended vehicle movement.
•The wheel bolt tightening torque should be checked with a torque wrench immediately
after changing a wheel.
WARNING

Wheel bolts
Fig. 152 Changing a wheel: loosening the wheel bolts
Fig. 153 Changing wheel: tyre valve ① and location of the anti-theft wheel bolt ②
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Only the spanner delivered with the vehicle should be used to loosen the wheel bolts.
Only loosen the wheel bolts by approximately one turn before raising the vehicle with the vehicle
jack.
If the wheel bolt is very tight, you may be able to loosen it by pushing down the end of the spanner
carefully with your foot. Hold on to the car for support and take care not to slip.
Loosening the wheel bolts
•Fit the box spanner over the wheel bolt as far as it will go ⇒ Fig. 152.
•Hold the end of the box spanner and turn the wheel bolt one turn anticlockwise ⇒.
Loosening the anti-theft wheel bolt
The anti-theft wheel bolt must be bolted into position ⇒ Fig. 153② on wheels with a wheel cover.
Otherwise, it will not be possible to fit the wheel cover.
•Take the adapter for anti-theft wheel bolts out of the vehicle toolkit.
•Insert the adapter into the anti-theft wheel bolt ⇒ Fig. 153. Push it in as far as it will go.
•Insert the box spanner into the adapter as far as it will go.
•Hold the end of the box spanner and turn the wheel bolt one turn anticlockwise ⇒.
Important information about the wheel bolts
The design of the wheel rims and wheel bolts is matched to the factory-fitted wheels. If different
rims are fitted, the correct wheel bolts with the right length and correctly shaped bolt heads must be
used. This ensures that wheels are fitted securely and that the brake system works properly.
In certain circumstances, wheel bolts from a vehicle of the same model series may not be used.
Tightening torque for the wheel bolts
The tightening torque for wheel bolts for steel and alloy wheels is 110 Nm. The tightening torque
should be checked with a torque wrench immediately after changing a wheel.
If the wheel bolts are corroded and difficult to turn, they must be replaced and the wheel hub
threads cleaned before the tightening torque is checked.
Never grease or lubricate the wheel bolts or the threads of the wheel hub. This could cause them to
loosen while the vehicle is in motion, even if the required torque setting is used.
Ignoring any of the items on this important safety checklist can lead to accidents and severe
injuries.
•Always follow the instructions in the checklist and observe the general safety procedures.
WARNING