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Page 213 of 360
4N0012721BD
Telephone
Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume of the selected ringtone and the no-
tification volume when a message is received by
moving the position of the slider.
— Ringtone”: available ringtones are played using
the Ringtone function. Press on an entry in the
list.
— Microphone input level: you can adjust the mi-
crophone input level using the slider.
Turn on car phone or data module
Applies to: vehicles with car phone/data module
When this function is switched on, you can use
the car phone or data module.
As long as the car phone was not turned off sepa-
rately the last time it was used, it will turn on au-
tomatically when the ignition is switched on.
Edit voicemail number
You can change your voicemail number.
Enable VoLTE
When this function is switched on, Voice over
LTE* will be supported.
Network settings
— Login to mobile phone network: select to log
into your cell phone service provider network
automatically or manually.
— Network selection: Requirement: the data
module must be switched on and Login to mo-
bile phone network must be set to Manual. Se-
lect a network manually from the list of availa-
ble networks at the present location.
Car phone serial number (IMEI):
Applies to: vehicles with car phone
The serial number (IMEI) of your car phone is dis-
played.
@ Tips
— Several mobile devices can be paired with
the MMI, but only two* mobile devices can
be actively connected.
—To delete all paired Bluetooth devices, the
Bluetooth function can be reset to the fac-
tory default settings > page 267.
Directory settings
Applies
to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > <2.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts in alphabetical order by
Last name or First name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Memory capacity
You can manage up to 23,000 contacts. You can
also download up to 5,000 contacts from maxi-
mum four mobile devices. You can also import up
to 3,000 contacts from a storage medium.
Importing and exporting contacts
Requirement: an SD card must be in the SD card
reader* = page 250 or a USB storage device must
be connected to the Audi music interface
=> page 253.
211
Page 214 of 360
Telephone
Contacts in vCard format (.vcf) can be imported
or exported from the MMI.
— Applies to: MMI: Importing contacts from a
storage device: Select: Import contacts >
Search for import data > SD card 1 or USB de-
vice 1/USB device 2 > desired contacts or Se-
lect all contacts > Start import.
— Applies to: MMI: Exporting contacts to a stor-
age device: Requirement: Only previously im-
ported contacts can be exported. Select: Export
contacts > Find source for exporting > SD card
1 or USB device 1/USB device 2 > desired con-
tacts or Select all contacts > Start export.
@ Tips
— For more information about the myAudi ac-
count, visit my.audi.com.
— The imported contacts are stored in the lo-
cal MMI memory.
— Contacts that were downloaded from a mo-
bile device cannot be exported.
— There should be no other files or folders on
the storage medium containing the contacts
to be imported.
— Apple devices and MTP devices (such as
smartphones) are not recognized as USB
storage devices.
Mobile phone network settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Mobile
phone network.
Switching the car phone or data module on
Applies to: vehicles with car phone/data module
See > page 211.
Instrument cluster
Telephone
Applies to: vehicles with multifunction steering wheel and
telephone
In the instrument cluster display, you can control
the MMI functions with the multifunction steer-
ing wheel. Operating > page 13 and > page 40,
Additional function buttons.
212
Requirement: the Telephone tab must be select-
ed in the instrument cluster.
> Press the [=] button.
Possible options:
— Call list: Requirement: the call list must con-
tain a phone number.
— Favorites: Requirement: favorites must be stor-
ed in the MMI.
— Switch telephones: Requirement: two cell
phones must be connected to the MMI.
— Back to call: Requirement: there must be a call
in progress.
i) Tips
Depending on the selected function, it may be
necessary to use the MMI.
Using the Rear Seat
Remote
Pairing a mobile device
Applies to: vehicles with Rear Seat Remote and Audi phone
box
You can make calls through the exterior antenna
on the vehicle using the Rear Seat Remote. Using
the exterior antenna helps when there is a low
signal and also provides better reception quality.
When making phone calls, you can leave the Rear
Seat Remote in the holder or remove it. If you
hold the Rear Seat Remote in your hand, the
screen will automatically switch to the Phone
menu when there is an active phone call. Pay at-
tention to the positioning of the screen so that
the other person on the call can hear you.
You can use the phone functions with the Rear
Seat Remote. You can adjust settings in the MMI,
for example, the Bluetooth settings for connect-
ing with the mobile device.
Connecting a mobile device
Requirement: The Bluetooth settings must be
open on your mobile device during the connec-
tion setup. The mobile device to be connected
must not be actively connected to any other Blue-
tooth device.
Page 215 of 360
4N0012721BD
Telephone
> Enable the Bluetooth function and visibility on
the MMI > page 267 and the cell phone.
> Applies to: Rear Seat Remote: Select on the
home screen: SETTINGS > Connect > ©.
> In the Connected devices menu, press on the
desired mobile device in the list.
A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device, or
> Enter the PIN for connecting on your cell
phone. The time allowed for entering the PIN is
limited to approximately 30 seconds.
> If you would like to prevent the MMI from ac-
cessing your call list and contacts, enable Pri-
vate mode > page 215 / => page 210.
> Follow the system instructions.
> Pay attention to any additional system prompts
displayed on your mobile device or the Rear
Seat Remote, for example if the PIN should be
saved for future use.
Connecting another mobile device
Requirement: a connected mobile device must be
displayed on the Rear Seat Remote.
> Applies to: Rear Seat Remote: Select on the
home screen: SETTINGS > [? > Connect.
Switching between two mobile devices
Requirement: two connected mobile devices
must be displayed on the Rear Seat Remote.
> Applies to: Rear Seat Remote: Select on the
home screen: PHONE > {J
ZA WARNING
Follow the safety precautions > page 25, Rear
Seat
Remote.
Using the telephone
Applies to: vehicles with Rear Seat Remote and telephone
The following possible phone functions will be
available:
— Search
— Call list > page 204
— Contacts > page 214
— Favorites > page 205
— Voicemail > page 206
— Select number > page 206
Possible functions during an incoming call:
— Answering an incoming call: press Answer.
— Declining a call: press Decline.
— Declining a call with a text message”: press
A.
— Silencing the ringtone: press Mute.
Requirement: there must be a call in progress.
The following options may be possible during a
call depending on the mobile device being used
and the type of connection:
— End call: you can end a phone call.
— Mute: the other person on the call will no lon-
ger be able to hear you. You will still be able to
hear the other person. To switch the micro-
phone back on, press Unmute.
— Hold/Resume: you can place the existing call
on hold and resume it again.
— Accepting an incoming call: if a phone call
comes in during another call, you can either Re-
place the current call with the incoming call, or
use Answer to put the current call on hold. The
incoming call will be answered.
— Ignoring an incoming call: If you select De-
cline, the incoming call will be declined.
— Send tone sequence: press Numbers. You can
enter tone sequences (DTMF) and send them to
the other party on the call.
Press More.
Possible options depending on whether you are
holding the Rear Seat Remote or it is in the hold-
St;
— Transfer call*: press Transfer audio to MMI or
Transfer call to mobile device.
— Hands-free*: requirement: a call must be in
progress on your mobile device, headset, or the
MMI. Press Hands-free to transfer the call back
to the Rear Seat Remote.
— Adding an additional call: press Additional call
Select: Search/Call list/Contacts/Favorites >
select an entry from the list, or press Dial
phone number and enter a phone number.
Then the active call will be on hold.
213
Page 216 of 360
Telephone
— Conference call*: you can add a call on hold and
up to five active parties (depending on the cell
phone service provider) to the conference call.
— Remove conf. member*: Requirement: you
must have started a conference call. You can re-
move conference call members individually
when a conference call is active. Press on the
contact you would like to remove.
Call list
Applies to: Rear Seat Remote: Select on the
home screen: PHONE > Call list.
— Displaying a business card: press @. All inter-
actions with a contact or a number and the de-
tails about a contact will be displayed.
Press and hold a number in the call list until the
Options menu appears.
— Calling: press the desired number.
— Edit no.: edit the phone number.
Contacts
Applies to: Rear Seat Remote: Select on the
home screen: PHONE > Contacts.
— Search: press &.
— Speakers: press (J.
— Displaying a business card: the business card
shows you details about a contact. Press ona
contact in the list.
Favorites
Requirement: favorites must be created in the
MMI.
You can display the favorites.
@ Tips
— Follow the safety precautions > page 25,
Rear Seat Remote.
— The call list and favorites can only be edited
through the MMI.
— You can have one active call at a time.
— Favorites stored in the MMI may be dis-
played in the Rear Seat Remote depending
on your mobile device.
— Missed calls are indicated by a number on
the call list. After the call list has been
214
opened, the display of missed calls disap-
pears.
Connected devices
Applies to: vehicles with Rear Seat Remote and telephone
You can connect two mobile devices to the MMI
and use them to make phone calls with the Rear
Seat Remote.
> Applies to: Rear Seat Remote: Select on the
home screen: DEVICES. The list of all devices
already connected will be displayed.
» Press a mobile device in the list of devices al-
ready connected. The status is displayed in the
respective category:
— Connected/Not connected
— Private mode on/Private mode off
— Favorite/Not a favorite
Connecting a mobile device
Requirement: The Bluetooth settings must be
open on your mobile device during the connec-
tion setup. The Bluetooth function and visibility
of the MMI and mobile device must be switched
on. The mobile device that will be connected
must not be connected to any other Bluetooth
device. The Rear Seat Remote is not connected to
a mobile device via the MMI.
Your mobile device must not appear in the list of
devices already connected.
—Press @.
— Search for and connect a mobile device.
If your mobile device appears in the list of devi-
ces already connected.
— Press on a Bluetooth device that is not connect-
ed.
— Press Not connected.
Disconnecting a mobile device
— Press on a connected Bluetooth device.
— Press Connected. The selected Bluetooth device
is disconnected.
Deleting a mobile device
— Press on a Bluetooth device.
— Press Delete.
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4N0012721BD
Telephone
— Follow the system instructions.
Activating private mode
— Press on a connected Bluetooth device.
— If you would like to deny MMI access to infor-
mation such as your call list and contacts, press
Private mode off. The private mode will be acti-
Storing a mobile device as a favorite
— Press on a connected Bluetooth device.
—To set a Bluetooth device as a favorite, press
Not a favorite.
vated.
Troubleshooting
Applies to: vehicles with telephone
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Problem Solution
Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 200, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 200.
After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your cell phone.
Check for prompts on your mobile device when connecting via
Bluetooth.
Applies to: vehicles with Rear Seat Remote: Check if private mode
is active > page 215.
Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.
Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.
Wireless cell phone charging is
not working or is interrupted.
Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Check if your mobile device is positioned correctly in the Audi
phone box > page 202 and no other objects are between them.
The MESSAGES menu is not avail-
able.
Check if the Show messages option is on your mobile device and it
is enabled.
215
Page 254 of 360
Media
> Ejecting all CDs: press and hold the button @)
longer.
> Canceling the loading process: press the but-
ton @) again during the loading process.
Six CDs/DVDs can be loaded into the DVD chang-
er. For information on the properties of support-
ed data mediums, refer to > page 261.
The DVD drive is accessed and operated through
the MMI > page 255.
@) Tips
Always read the chapter > page 250, General
information.
Bluetooth audio player
Applies to: vehicles with Bluetooth audio player
With the Bluetooth audio player, you can play
music wirelessly through the MMI from your
Bluetooth-capable mobile device (such as a cell
phone).
Requirement: the vehicle must be stationary and
the ignition must be switched on. The Bluetooth
settings will open on your mobile device during
the connection setup. The Bluetooth function and
visibility of the MMI = page 267 and mobile de-
vice must be switched on.
Connecting a mobile device
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect external device >
New connection. The available Bluetooth devi-
ces will be displayed after several seconds.
> Press on the desired mobile device in the list of
displayed Bluetooth devices.
> To update the list, press O.
> A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device, or:
> Enter the PIN for the connection setup on your
mobile device. The time allowed for entering
the PIN is limited to approximately 30 seconds.
After connecting successfully, the mobile device
will be displayed in the Connected devices menu
as a Bluetooth audio player.
Playing media > page 255.
252
G) Tips
— Check for any connection requests on your
Bluetooth device.
— Multiple Bluetooth audio players can be
paired with the MMI, but only one at a time
can be active as a Bluetooth audio player
=> page 268.
— The supported media functions (such as
shuffle, list view, categories, search, op-
tions) depend on the Bluetooth device being
used.
— Note the volume setting on your Bluetooth
device. Audi recommends setting your mo-
bile device to the maximum volume when
using it as a Bluetooth audio player.
—Aselection of supported Bluetooth devices
can be found in the database for tested mo-
bile devices at www.audi.com/bluetooth.
Online media
Applies to: vehicles with Audi connect Infotainment and on-
line media
You can play and operate various online media
services, such as music streaming services, using
the MMI.
Requirement: a supported online media service
must be available in the country where the vehi-
cle is being operated.
Connect online media
> Connect the MMI to the Internet > page 216.
> Switch on the Wi-Fi hotspot in the MMI
=> page 221.
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect online media.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
=> page 217.
> Install and start the myAudi app on your mo-
bile device.
> Log in to your myAudi account in the myAudi
app and select your vehicle.
Your mobile device must be connected to the
MMI and must be highlighted. When you press
the highlighted device, it will be disconnected. >
Page 257 of 360
4N0012721BD
Media
— For more information about the Audi music
interface and supported devices, check the
Audi database for mobile devices at www.
audi.com/mp3 or contact an authorized
Audi dealer or authorized Audi Service Fa-
cility.
Playing media
The following sources can be selected depending
on the vehicle equipment:
— Amazon Alexa > page 253.
-SD card > page 250.
— USB > page 254.
— DVD drive > page 251.
— Connect external device: you can connect ex-
ternal devices via Bluetooth and use the Blue-
tooth audio player > page 252, or you can con-
nect
an external device directly to the Audi mu-
sic interface > page 254.
— Connect online media > page 252.
— DVD changer > page 251.
Accessing media
Playing media files using the MMI
> Applies to: MMI: Select on the home screen:
MEDIA > Source > a source. Depending on the
connected device or online media service*, the
symbol for a source may change. The device
name may be displayed (for example: my-
Phone).
> Select a track from the categories in the media
center > page 256.
Playing media files using the multifunction
steering wheel
Requirement: a media drive must contain media
files > page 255.
> Select the Radio/Media tab using the multi-
function steering wheel.
> Turn the left thumbwheel to display the play-
list.
> To switch to a different source, press the
button.
> To select a media file or a source, turn and
press the left thumbwheel.
> To switch between radio and media, select the
button > Switch to radio/Switch to media.
Playing media files using the Rear Seat
Remote
Applies to: vehicles with Rear Seat Remote
Requirement: the Rear Seat Remote must be con-
nected to the MMI > page 27.
> Applies to: Rear Seat Remote: Press MEDIA on
the home screen.
Operation of the available media functions with
the Rear Seat Remote is very similar to operation
in the MMI > page 258.
Playing media files using the Audi tablet
Applies to: Vehicles with Audi tablet
Requirement: the Audi tablet must be connected
to the MMI & page 34.
> Applies to: Audi tablet: Press MEDIA on the
home screen.
If a media source is available in the MMI and is
supported by the Audi tablet, it can be selected
as the media source. Operation of available me-
dia functions in the Audi tablet is very similar to
operation in the MMI => page 258.
Audi tablet media source
Requirement: media files must be stored on the
SD card in the Audi tablet or on the internal flash
drive.
> Applies to: Audi tablet: Select on the home
screen: MEDIA > Source > Local media source.
> Select a title from the media center
=> page 256.
Playlists in the Audi tablet media source
> Applies to: Audi tablet: Select on the home
screen: MEDIA > Source > Local media source >
Playlists.
> Creating a new playlist: select: Z > Create
new playlist > enter a name > Create.
> Renaming a playlist: select: Z > 7 > entera
name > Save.
> Deleting a playlist: select: Z > (I.
255
Page 265 of 360
4N0012721BD
Media
Troubleshooting
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Problem Solution
Audi music interface/Bluetooth
audio player: the mobile device is
not supported.
Read the instructions in the chapter > page 253, Multimedia
connections/> page 252, Bluetooth audio player.
Audi music interface: the mobile
device is not recognized asa
source.
For many mobile phones or mobile devices, playback is not possi-
ble when the battery level is too low (less than 5% charge level).
The mobile device will only be recognized as a media source in
the MMI after connecting if the battery charge level is sufficient.
Audi music interface: malfunc-
tions during audio playback
through an iPod/iPhone.
The Bluetooth audio player function is switched on. Switch this
function off > page 267 when you are not using the Bluetooth
audio player.
Audi music interface: audio play-
back through the connected mo-
bile device is not possible.
Make sure the USB mode M7P is selected in the settings on your
mobile device.
Bluetooth audio player: interfer-
ence with track display and audio
playback.
Playback interference can occur when using the Bluetooth audio
player if a music player app from a third party provider is open.
AUDI AG recommends using the integrated media player on your
Bluetooth device (such as a smartphone).
Online media: connection failed
between the MMI and the myAudi
app.
To establish a connection to the MMI, the MMI connection switch
must be switched on in the myAudi app status screen.
Online media: no playback of on-
line media.
Check if a suitable data plan has been purchased.
Wi-Fi hotspot: your Wi-Fi device is
disconnected from the Wi-Fi hot-
spot.
Make sure the network optimization functions are switched off in
the Wi-Fi settings or in the network settings for your Wi-Fi de-
vice. For additional information, refer to the user guide for your
Wi-Fi device.
263
Page 266 of 360
Audi smartphone interface
Audi smartphone
interface
Setup
Applies to: vehicles with Audi smartphone interface
You can connect your smartphone to the MMI
with a cable or wirelessly* using the Audi smart-
phone interface. Certain content on your smart-
phone is adapted in the MMI while driving and
can be operated through the MMI.
Requirement: the vehicle must be stationary and
the ignition must be switched on. iPhone genera-
tion 5 or higher with Lightning connector and iOS
7.1.2 operating system or higher, or smartphone
with Android Auto app and Android 5.0 Lollipop
operating system or higher.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Audi smart-
phone interface > New connection.
> Connect your smartphone to the Audi music in-
terface > page 254 using a USB adapter
=> page 253, fig. 174, or
> To connect your iPhone wireless*, switch on the
Bluetooth function and Wi-Fi on your iPhone.
Open the CarPlay settings in your iPhone. In the
MMI, press on your iPhone in the list of dis-
played devices.
> To update the list, press O.
> Follow the system instructions.
> Pay attention to any additional system prompts
on your smartphone, if applicable.
> Applies to: MMI: If you declined use of Apple
CarPlay or Android Auto the first time you con-
nected your smartphone, then select on the
home screen: SETTINGS > Connected devices >
Audi smartphone interface > a smartphone.
> Follow the system instructions.
Z\ WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete re-
sponsibility for safety in traffic. Never operate
mobile devices while driving, because this in-
creases the risk of an accident.
264
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 216.
@) Tips
— The functions that can be used depend on
the following factors, among others:
— The brand of your smartphone
— The version of the operating system in
your smartphone
— The software version of the app used
— The USB adapter cable and correct connec-
tion
— Your cell phone service provider
— The customized settings on your smart-
phone
— One of the factors above or a combination
of any of them could cause your smart-
phone to be incompatible with the Audi
smartphone interface. Compatibility cannot
be guaranteed for all types of smartphones.
For more information and assistance, refer
to the user guide and the manufacturer of
your smartphone.
— Please note that you can only connect your
smartphone via the front Audi music inter-
face in order to use the Audi smartphone in-
terface.
— Wireless CarPlay* is not available in all
countries.
— Wireless CarPlay* is only possible in vehicles
without a navigation system if the following
requirement is met: the embedded SIM card
for the vehicle must be logged into the mo-
bile phone network > page 216. Make sure
the function > page 211, Turn on car phone
or data module is switched on.
— If the connected smartphone has voice con-
trol, you can operate your smartphone using
the external voice recognition system
=> page 39.
— The menu language shown in the MMI is
based on the settings in your smartphone.
— Some MMI functions are not available when
there is an active Audi smartphone interface
connection.
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4N0012721BD
Audi smartphone interface
— You cannot connect any mobile devices via
Bluetooth when an Apple CarPlay connec-
tion is active.
— Usage of the Audi smartphone interface de-
pends on the availability of services through
third party providers.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
— AUDI AG merely provides access to third
party services through the MMI and does
not assume any responsibility for the con-
tent of these services.
Problem Solution
Audi smartphone Check the battery charge level on your smartphone.
interface cannot be | Check the USB cable and use a different one if necessary.
opened.
cle is being operated.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-
Android Auto: check if the Android Auto app is installed on your smartphone.
Connecting the Make sure that you are using the correct USB adapter and check if the USB
smartphone to the | adapter is connected correctly to your smartphone and the Audi music interface
MMI failed. => page 253.
Apple CarPlay: check if Apple CarPlay is activated on your iPhone.
vehicles.
Android Auto: check in the Android Auto app if Android Auto permits new
start your iPhone.
Wireless connection: open the settings for Bluetooth and CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
=> page 268. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 20. Re-
The smartphone is
not automatically
detected. => page 253.
Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface
Check if the requirements needed to connect a smartphone have been met.
265