service AUDI E-TRON 2019 Manual PDF

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Telephone

— Declining a call: press Decline.
— Declining a call with a text message*: Require-
ment: the function must be enabled in the set-
tings. Press Decline with text message.
— Silencing the ringtone: press Mute.
Caller information: the name, phone number or
Unknown will appear in the MMI depending on if
the caller has been stored as a contact and if the
phone number has been transmitted. A picture
may also be displayed, depending on whether
you have assigned a picture to a contact in your
directory
and if it was transferred to your MMI.
You can find out if your mobile device supports
this function from your mobile device network
provider, your mobile device owner's manual, or
at www.audiusa.com/bluetooth.
@) Tips
— The radio or media playback is muted during
a phone call.
— Missed calls are displayed with a symbol in
the status bar of the MMI display @)
=> page 18, fig. 15.
During a phone call
Applies to: vehicles with telephone
The following options may be possible during a
call depending on the mobile device being used
and the type of connection:
> End call: end the current phone call.
> Mute: the other person on the call will no lon-
ger be able to hear you. You will still be able to
hear the other person. To switch the micro-
phone back on, press Unmute.
> Hold/Resume: place your current phone call on
hold and answer another.
> Send tone sequence: press Numbers. You can
enter tone sequences (DTMF) and send them to
the other party on the call.
>» Answering an incoming call: if there is an in-
coming call while another call is active, you can
select Replace to put the existing call on hold
and answer the incoming call.
> Declining an incoming call: press Decline to
decline an incoming call.
> Muting the incoming call: press Mute.
> Other call options: press More.
Requirement: two phone calls must be in prog-
ress.
> Conference call*: add a call on hold and up to
five active parties (depending on the cell phone
service provider) to the conference call.
> Swap call: alternate between two phone calls
while one of the calls is on hold. Press on the
respective call. Selecting End call will end the
active phone call. A call that was placed on hold
stays on hold and can be taken off hold with Re-
sume.
> Answering an incoming call: if there is an in-
coming call while a call is active and another
one is on hold, select Replace to replace the ex-
isting call with the incoming call.
Press More.
— Transferring a call*: press Transfer call to mo-
bile device to transfer the existing call from the
MMI to your mobile device or Bluetooth® head-
set*.
— Switching to hands-free mode*: Requirement:
you must have a phone call in progress on your
cell phone. Press Switch to hands-free to trans-
fer the call from your cell phone back to the
MMI.
— Add call: Select: Call list/Contacts/Favorites >
select an entry from the list or press Dial
phone number and enter a phone number.
Then the active call will be on hold.
— Remove conf. member*: Requirement: you
must have started a conference call. You can re-
move conference call members individually
when a conference call is active. Press on the
contact you would like to remove.
— Microphone input level: you can adjust the mi-
crophone input during a phone call using the
slider.
Connected devices: see > page 232.
Telephone settings: see > page 180.
(i) Tips
— To be notified of an incoming call during a
phone call, the call waiting function in your
mobile device must be switched on when
using the Handsfree profile. You can obtain
more information from your mobile device
177
>

Telephone

service provider or from your mobile device
user guide.
— You can have one active call at a time.
— When leaving the vehicle, the Bluetooth
connection to the mobile device will auto-
matically disconnect. Depending on your
mobile device, phone calls in progress may
be automatically redirected from the MMI
to your mobile device so that you can con-
tinue the call on your phone.
— The display of an incoming phone call in the
MMI may still be visible for a few seconds
after a call is answered or ignored depend-
ing on the mobile device in use.
Messages
Text messages
Applies to: vehicles with Audi telephone function or cell
phones with Bluetooth Message Access Profile (MAP)
Depending on the mobile device being used and
the mobile network contract, you may be able to
receive and send text messages using the MMI.
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (MAP) > page 170.
> Applies to: MMI: Select on the home screen:
MESSAGES > (:) > Text message (SIM card)*/
text message (phone 1)/text message (phone
2)*.
Inboxes
— New text message: press on a template in the
list or dictate a text message. Press Add and
select one or more recipients from your con-
tacts. To remove a recipient, press Delete. Press
Send.
— Inbox: displays all received text messages.
— Sent: displays all sent text messages.
— Outbox: displays all text messages to be sent.
— Drafts*: text messages that have not been sent
yet by the mobile device are displayed on the
MMI.
— Deleted*: deleted text messages are displayed.

D_ Not available in all languages.
2) Function is not supported on all mobile devices.
178
— User-defined*: folders defined by the user are
transferred from your mobile device.
Message options
The following options are available when you se-
lect a text message:
— Read out* the text message”).
— Reply: a reply can be sent to the selected mes-
sage in the Inbox.
— To switch to the previous or the next message,
press < or >.
— More: options
When you press More, the following options are
available:
— Call: Requirement: a number must be stored.
You can call the contact.
— Forward: the selected text message can be for-
warded to other recipients. Text can also be
added before sending.
— Navigate: Requirement: the contact must have
a navigation address stored with it in the direc-
tory. You can start route guidance.
— Extract numbers: Requirement: the message
must contain a number. You can extract a num-
ber from a text message.
— Send again: Requirement: the text message
must be in the Outbox. The selected text mes-
sage can be resent.
Press
on an entry in the Inbox until the Options
menu appears.
— Reply: a reply can be sent to the selected mes-
sage in the Inbox.
— Forward: the selected text message can be for-
warded to other recipients. Text can also be
added before sending.
Settings
Press ©}.
— Automatically forward text message to mobile
device*2): when this function is switched on,
text messages will also be automatically stored
on your mobile device.

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Telephone

— New text message notification: when this
function is switched on, you will be notified
when new text messages are received. New text
messages are indicated with an envelope Min
the MMI status bar.
— Text message center*: the number for the text
message center of your cell phone service pro-
vider is displayed. If no number has been stor-
ed yet, you can enter the text message center
number. You can obtain more information from
your cell phone service provider.
— Delete text messages from SIM card”: if the
memory capacity on the SIM card is full, an en-
velope with a line through it is displayed in the
MMI status bar. You can continue to send text
messages, but you cannot receive new text
messages. To delete all sent text messages
from the SIM card, select All sent messages. To
delete all read text messages from the SIM
card, select All read messages.
Delete text message
Select: a mailbox > Z > one or more text mes-
sages > Delete > Done.
@ Tips
— Please note that you may have to activate
the receiving and sending of text messages
depending on the SIM card being used (for
example, when using a multi-SIM). You can
obtain more information from your mobile
device service provider or from your mobile
device user guide.
— For more information on compatible mobile
devices, visit www.audiusa.com/bluetooth
or contact an authorized Audi dealer or au-
thorized Audi Service Facility.
— You need a mobile device with Message Ac-
cess Profile that also supports the sending
function to be able to send text messages
through the MMI.
— Messages that are deleted in the MMI are
also deleted in the mobile device automati-
cally.
— Only new received messages may be dis-
played depending on your mobile device.

) Not available in all languages.
Applies to: MMI and mobile devices with Bluetooth Message
Access Profile
Depending on the type of mobile device being
used, you may be able to receive and send e-
mails through the MMI.
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (MAP) > page 170. You can find out if
your mobile device supports this function by
checking your mobile device owner's manual.
> Applies to: MMI: Select on the home screen:
MESSAGES > (=) > e-mail (phone 1)/e-mail
(phone 2)*.
Inboxes
— New e-mail: press on a template in the list.
Press Add and select one or more recipients
from your contacts. To remove one or all recipi-
ents, press Delete. Press Send.
— Inbox: displays all received e-mails. To update
the list, press Q.
— Sent: displays all sent e-mails.
— Outbox: displays all e-mails to be sent.
— Drafts: e-mails that have not been sent yet are
displayed.
— Deleted: deleted e-mails are displayed.
— User-defined*: folders defined by the user are
transferred from your mobile device.
Message options
The following options are available when you se-
lect an e-mail:
— Read out* the e-mail).
— Reply: a reply can be sent to the selected e-mail
in the Inbox.
— To switch to the previous or the next message,
press .
— More: options
When you press More, the following options may
be displayed depending on your mobile device
and the applicable mail folder:
— Call: Requirement: a number must be stored.
You can call the contact.
179

Telephone

— Forward: the selected e-mail can be forwarded
to other recipients. Text can also be added be-
fore sending.
— Extract e-mail add.: you can extract the e-mail
address from an e-mail.
— Navigate: Requirement: the contact must have
a navigation address stored with it in the direc-
tory. You can start route guidance.
— Extract numbers: Requirement: the text in the
e-mail must contain a number. You can extract
a number from an e-mail.
— Show all recipients*: you can display the recipi-
ents of an e-mail.
— Show attachmts.*: you can display a list of at-
tachments to an e-mail.
— Send again: the selected e-mail in the Outbox
and Sent mailboxes can be sent again.
Press on an entry in the Inbox until the Options
menu appears.
— Reply: a reply can be sent to the selected e-
mail.
— Reply all: a reply can be sent for the selected e-
mail and it will be sent to all of the entered re-
cipients.
— Forward: the selected e-mail can be forwarded
to different recipients.
Settings
Press (eh.
— New e-mail notification: when this function is
switched on, you will be notified when new e-
mails are received. New e-mails are indicated
with an envelope Min the MMI status bar.
Deleting e-mails
Select: a mailbox > Z > one or more e-mails >
Delete > (Done).
@) Note
Always follow the information found in
=> page 184.
@ Tips
For more information on compatible mobile
devices, visit www.audiusa.com/bluetooth or
contact an authorized Audi dealer or author-
ized Audi Service Facility.
180
Settings
Phone settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > ©}.
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
Switch telephones: the device name of your ac-
tive mobile device is displayed. You can switch
the phone by pressing the button.
Declining a call with a text message*
When this function is switched on, you can de-
cline an incoming call with a text message.
Call options*
The following options may be available depend-
ing on the mobile device:
— Call forwarding: you can switch the forwarding
of incoming calls to your voicemail or to anoth-
er phone number on and off. You can check if
the function is activated or deactivated with
Status.
— Call waiting: you will be alerted to an incoming
call during a phone call when the function is
switched on. You can check if the function is ac-
tivated or deactivated with Status.
— Send own number: sending your phone num-
ber with an outgoing call can be switched on
and off. With the Net.-depen. setting, the set-
ting listed in the contract with the cell phone
service provider is used. The settings only apply
to the PHONE menu in the MMI. Please note
that the settings on your mobile device will ap-
ply after disconnecting the Bluetooth connec-
tion. You can determine which setting is active
with Status.
Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume of the selected ringtone and the no-
tification volume when a message is received by
moving the position of the slider.

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Telephone

— Ringtone”: available ringtones are played using
the Ringtone function. Press on an entry in the
list.
— Microphone input level: you can adjust the mi-
crophone input level using the slider.
Turn on car phone or data module
Applies to: vehicles with car phone/data module
When this function is switched on, you can use
the car phone or data module.
As long as the car phone was not turned off sepa-
rately the last time it was used, it will turn on au-
tomatically when the ignition is switched on.
Edit voicemail number
You can change your voicemail number.
Enable VoLTE
When this function is switched on, Voice over
LTE* will be supported.
Network settings
— Login to mobile phone network: select to log
into your cell phone service provider network
automatically or manually.
— Manual network selection: Requirement: the
data module must be switched on and Login to
mobile phone network must be set to Manual.
Select a network manually from the list of
available networks at the present location.
Car phone serial number (IMEI):
Applies to: vehicles with car phone
The serial number (IMEI) of your car phone is dis-
played.
@ Tips
— Several mobile devices can be paired with
the MMI, but only two* mobile devices can
be actively connected.
—To delete all paired Bluetooth devices, the
Bluetooth function can be reset to the fac-
tory default settings > page 232.
Directory settings
Applies
to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > <2.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of your ac-
tive mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts in alphabetical order by
Last name or First name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Memory capacity
You can manage up to 23,000 contacts. You can
also download up to 5,000 contacts from maxi-
mum four mobile devices. You can also import up
to 3,000 contacts from a storage medium.
Importing and exporting contacts
Requirement: an SD card must be in the SD card
reader* = page 217 or a USB storage device must
be connected to the Audi music interface
=> page 220.
181

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Telephone


Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a cell phone have been
met > page 170, or
make sure you did not accidentally decline the PIN for establishing
a connection on your cell phone. If necessary, repeat the pairing
process > page 170.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your cell phone.
Check for prompts on your mobile device when connecting via
Bluetooth.

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using. You can obtain more in-
formation from your mobile device service provider, in your mobile
device user guide, or online at www.audiusa.com/bluetooth.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
On corporate phones, some Bluetooth settings may not be com-
patible or the mobile device Bluetooth function may be deactivat-
ed. You can obtain more information from your system adminis-
trator.

Applies to: vehicles with Audi
phone box: Wireless charging of
your mobile device is not working
or has been interrupted.
Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Check if your mobile device is positioned correctly in the Audi
phone box > page 171 and no other objects are between them.


The MESSAGES menu is not avail-
able.

Check if the Show messages option is on your mobile device and it
is enabled.

183

Audi connect

Audi connect
General information
Depending on the country and the vehicle equip-
ment, the following functions may be available:
— Audi connect Infotainment
— Audi connect vehicle control
You can also find more information on Audi con-
nect
online at www.audiusa.com.

ZA\ WARNING
—To reduce the risk of an accident, only use
Audi connect services when road and traffic
conditions permit. Always read and follow
the notes in > page 17, Traffic safety infor-
mation.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving.
— As the driver, do not allow usage of the Wi-
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
— Do not use any wireless devices on the front
seats within range of the airbags while driv-
ing. Also read the warnings in the chapter
=> page 64, Airbag system.
—To reduce the risk of an accident, use the Au-
di connect Infotainment services with a Wi-
Fi hotspot only in the rear seat when the ve-
hicle is in motion, or only when the vehicle is
stationary.

@ Note
— Applies to: embedded SIM card usage: The
connection costs for Audi connect Infotain-
ment services are included in the price of
Audi connect Infotainment during the sub-
scription period with some exceptions.
Please note that there may be additional
charges when using some services. For ex-
ample, this applies to Internet radio/
podcasts or for Internet connections and
184
services that use the Wi-Fi hotspot, such as
online media sources. Depending on the
country, data plans may need to be pur-
chased for these services > page 189. For
additional information, see my.audi.com.
—Incertain situations, the Wi-Fi hotspot data
connection may be established as a replace-
ment for the SIM card on your Wi-Fi device.
This feature depends on the configuration
of your Wi-Fi device and operating system.
This could result in fees depending on your
cell phone service provider, especially if you
are using this feature while abroad. A flat
rate data plan is strongly recommended. For
more information, contact your cell phone
service provider or refer to the owner's man-
ual for your Wi-Fi device.
— You are responsible for all precautions taken
for data protection, anti-virus protection,
and protection against loss of data on mo-
bile devices that are used, for example, to
access the Internet through the Wi-Fi hot-
spot.
@ Tips
— The availability of services depends on the
subscription.
— AUDI AG provides access to services from
third party providers. Permanent availability
cannot be guaranteed, because that de-
pends on the third party provider.
— Use of the most up-to-date mobile network
standard is not available in every country.
Contact an authorized Audi dealer or au-
thorized Audi Service Facility or your cell
phone service provider for additional infor-
mation.
— Audi connect Infotainment services are only
available within the cell phone network cov-
erage from your cell phone service provider.
— Availability, scope, providers, screen display,
and costs of services may vary depending on
the country, model, model year, end device
and rates.

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Audi connect

Audi connect
Infotainment
Applies to: vehicles with Audi connect Infotainment
With Audi connect Infotainment services, online
information is transmitted directly to the vehicle.
An Internet connection is required to use Audi
connect Infotainment. Depending on the country
and the vehicle equipment, the following options
may be available:
— Embedded SIM card

Z\ WARNING
Always follow the information found in > A\
in General information on page 184.
@) Note
Always follow the information found in >@ in
General information on page 184.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card

The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 184.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
= page 185, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.

Z\ WARNING
Always follow the information found in > AV
in General information on page 184.
CG) Note
Always follow the information found in >@ in
General information on page 184.

Audi connect
Infotainment services
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count before using them for the first time
=> page 27.
G) Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
— For detailed information on configuration,
visit my.audi.com.
185

Audi connect

Applies to: vehicles with Audi connect Infotainment
Depending on the country and the vehicle equip-
ment, the following services may be available:
Weather
Applies to: MMI
> Press WEATHER on the home screen.
Editing settings: Select: WEATHER > 43.
Adding a location: select: In a new city > enter
the desired location.
> To permanently set weather for a location,
press on a location.
> To always show the weather based on the vehi-
cle position, press on the crosshairs.
Requirement: route guidance must be active.
> To show the weather at the destination, press
on B.
Removing a location: select: Z > one or more lo-
cations or Select all > Delete.
News
> Applies to: MMI: Select on the home screen:
NEwWs.
If you logged in to myAudi in your vehicle
= page 27, personalized newsfeeds can be dis-
played.
Twitter
Requirement: you must have connected your ve-
hicle with myAudi > page 27. You must have con-
nected your myAudi account with Twitter.
You can only connect one Twitter account with
your myAudi account. Not all settings can be ad-
justed in the MMI. Some can only be adjusted
through the Twitter website.
> Applies to: MMI: Select on the home screen:
NEWS > GG. Press ona Twitter entry in the list.
Calendar
Requirement: the myAudi app must be installed
and open on your mobile device. Access to your

)) Depends on the country and equipment. These services
are available for a limited time.
186
calendar must be enabled on your mobile device.
You must be logged into the myAudi app with
your myAudi login data and you must have select-
ed your vehicle. The Wi-Fi function on your mo-
bile device and the MMI must be enabled and
your mobile device must be paired to the MMI
Wi-Fi hotspot > page 185.
You can display the your mobile device calendar
on the MMI.
> Applies to: MMI: Select on the home screen:
CALENDAR.

Z\ WarNING
Always follow the information found in > AV
in General information on page 184.
@) Note
Always follow the information found in >@ in
General information on page 184.

Audi connect vehicle
control services
Applies to: vehicles with Audi connect vehicle control
With Audi connect vehicle control services )), you
can utilize various services using the myAudi app
or online at my.audi.com.

ZA WARNING
Always follow the information found in > AV
in General information on page 184.
@) Tips
— Accessing specific data or controlling func-
tions remotely depends on the charge level
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignition.
— An eSIM card establishes the Internet con-
nection for Audi connect vehicle control
services. The costs for this are included in
the price of Audi connect vehicle control

>

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Audi connect

services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control
> Register at my.audi.com.
> Set the key user > page 28.
> Install the myAudi app on your mobile device
and log in with your login information.
G@) Tips
It may also be necessary to enter your 4-digit
PIN set at my.audi.com when accessing some
Audi connect vehicle control services.
Yate]
Applies to: vehicles with Audi connect vehicle control
Depending on the country and the vehicle equip-
ment, the following services may be available:
Remote locking and unlocking
Requirement: the vehicle must be parked and the
ignition must be switched off.
This service allows you to unlock or lock your ve-
hicle.
Vehicle status report
This service transfers driver information system
data to a server. Depending on the vehicle equip-
ment, certain data may be accessed, such as the
remaining range or mileage. The values may dif-
fer from the values displayed in the vehicle.
Car Finder
This service transmits the parking location to a
server when the ignition is switched off. The vehi-
cle location, your location, or the route to your
vehicle can be displayed. The new parking loca-
tion cannot be determined with this service if the
vehicle is moved after shutting the vehicle off
and without switching the ignition on and off
again, for example if the vehicle is towed or sto-
len.
Online Audi service request
Requirement: the service must be activated on-
line at my.audi.com and an authorized Audi deal-
er or authorized Audi service facility must be se-
lected.
This service transmits service-relevant data to
your selected authorized Audi dealer or author-
ized Audi service facility. They will contact you
before your next service appointment.
Stolen Vehicle Locator
This service assists you in locating your vehicle if
it is stolen.
— Contact the police. You receive a Case ID.
— Call the service hotline and give your Case ID.
The service hotline will forward the established
data to the police. You receive the Audi Service
hotline number when you purchase your vehicle.
Trip data
Depending on the vehicle equipment, certain
driver information system data is transmitted to
a server. An overview of your trips with the values
from the short-term memory/long-term memory
can be displayed, for example, the driving dura-
tion. The values may differ from the values dis-
played in the vehicle.
Remote charging
Requirement: the ignition must be switched off
when changing the charging mode.
You can start the charging process remotely with
the service.
— Charging mode: immediate charging or delayed
charging (timer)
— Program the timer
— Deactivate or activate the timer
For additional information, see > page 105.
Auxiliary climate control
Requirement: the ignition must be switched off
when starting or stopping climate control.
You can control the climate control in your vehi-
cle remotely using these services.
187
>