BUICK CENTURY 1993 Owners Manual

nhrt 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance\
. This part also tells you how to obtain service
publications and how
to report any safety defects .
Part 8 includes:
Customer Satisfaction Procedure ........................................................ 300
Customer Assistance for the Hearing or Speech Impaired ..................................... 301
Reporting Safety Defects .............................................................. 302
Servicelblications .................................................................. 303
PublicationsOrderForm .............................................................. 305
299
ProCarManuals.com

lustomer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any problems with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following
steps should be taken:
STEP ONE: Discuss your problem with a member of
dealership management. Complaints can often be quickly
resolved at that level. If the matter has already been
reviewed with the Sales, Service, or
Parts Manager, contact
the owner of the dealership or the General Manager.
STEP TWO: If after contacting a member of Dealership
Management; it appears your problem cannot be resolved
by the dealership without further help, contact the
Customer Assistance Center by calling 1-800-521-7300. In
Canada, contact GM of Canada Customer Assistance
I
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In herto
Rico or U.S. Virgin
Islands, call 1-809-763-1315. In all. other overseas
locations, contact
GM International Export Sales in
Canada by calling 1-416-644-4112.
For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, telephone number.
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate attached to
the left top of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of problem
300
ProCarManuals.com

In order to give your inquiry prompt attention, pleasedl
the toll-free number listed above. However, if you wish
to
write Buick, write to:
Buick Motor Division Customer Assistance Center
902 E. Hamilton Avenue
Flint, Michigan
48550
A listing of all Buick Zone Offices and offices outside the
U.S. which can assist you can also be found in the
warranty booklet.
When contacting Buick, please remember that your
problem will likely be resolved in the dealership, using
the dealership’s facilities, equipment and personnel. That is why
we suggest you follow Step One first if you have a
problem.
. .
Customer Assistance for the Hearing or
Speech Impaired
To assist owners who have hearing difficulties, Buick has
installed special TDD (Telecommunication Devices for
the Deaf) equipment in its Customer Assistance Center.
Any hearing or speech impaired customer who has
access
to a TDD or a conventional teletypewriter (TTY)
can communicate with Buick by dialing: 1-800-TD-
BUICK. (TDD users in Canada can dial
1-800-263-3830.)
301
ProCarManuals.com

REPORTING SAFETY DEFECTS To THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA), in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in \
a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS To THE
CANADIAN GOVERNM%NT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada at
Box 8880
Ottawa, Ontario K1G 3J2.
REPORTING SAFETY DEFECTS To
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at
1-800-521-7300, or write:
Buick Motor Division
Customer Assistance Center
902 E. Hamilton Avenue
Flint, Michigan
48550
In Canada, please call us at 1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
302
ProCarManuals.com

Service Publications
Information on how to obtain Product Service
Publications, Subscriptions and Indexes
as described
below is applicable only in the
fifty U.S. states (and the
District of Columbia) and only for cars and light trucks
with GVWR less than
10,OOO pounds (4 536 kg).
In Canada, information pertaining to Product Service
Bulletins and Indexes can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department 1908 Colonel
Sam Dr.
Oshawa, Ontario
LlH 8P7
Buick regularly sends its dealers useful service bulletins
about Buick products. Buick monitors product
performance in the field. We then prepare bulletins for
servicing our products better.
Now, you can get these
bulletins too.
Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs. Some bulletins tell a technician how
to repair a new or unexpected condition. Others describe
a quicker way to fix your vehicle. They can help a
technician service your vehicle better. Most bulletins apply to conditions affecting a small
number of cars
or trucks. Your Buick dealer or a
qualified technician may have to determine
if a specific
bulletin applies to your vehicle.
You
can subscribe to all Buick bulletins. This way you’ll
get them as they come out.
You can wait a while and get
an index to the bulletins. You can also get individual
bulletins. However, you’ll need the index to identify
them.
Subscriptions
You can subscribe to all Buick Product Service
Publications (PSP’s).
This will include bulletins for all
cars sold by Buick and will not be limited
to PSP’s
applicable to any particular model. When you buy a subscription, you
will receive the PSP’s in periodic
mailings, shortly after they come out.
A subscription
costs
$86.50 in U.S. funds ($106.50 includes a special
binder) and it entitles you to all PSP’s published
by Buick
during the model year. You can purchase a subscription
by sending a check or money order to Service
Publications,
P.O. Box 1901, Flint, Michigan 48501, along
with the order form located in the following text.
You
may get additional subscription ordering forms by
calling the toll-free number shown in the following text.
303
ProCarManuals.com

Individual PSP’s
If you don’t want to buy all the PSP’s issued by Buick for
all models in the model year, you can buy individual
PSPs, such as those which may pertain to a particular
model. To do this,
you will first need to see our index of
PSP’s. It provides a variety of information. Here’s what
.
you’ll find in the index and how you can get one:
What You’ll Find in the Index
A list of all PSP’s published by Buick in a model year
(1989 or later). PSP’s covering all models of Buick cars
are listed in the same index.
Ordering information so you can buy the specific PSP’s
you may want.
Price information for the PSPs you may want to buy.
How You Can Get an Index
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent Buick
models will be listed in the most recent publication for
that model year. This means you may want to wait until
the end of the model year before ordering
an index, if
you are interested in buying PSP’s pertaining to a current
model year car or truck. model year that is not over yet, we’ll send you the
most
recently published issue. Check the ordering form for
indexes for earlier model years.
Cut out the ordering form, fill it out, and mail it in. We
will then see to
it that an index is mailed to you. There is
no charge for indexes for the 1989-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a
subscription, just call toll-free and we’ll be happy
to send
you one. Automated recording equipment will take your
name and mailing address. The number to call is
Copies
at participating Dealers
Copies of indexes and individual PSP’s are at your
participating Buick dealer. You can ask to see them.
A
VERY IMPORTANT REMINDER
These PSP’s are meant for technicians. They are not
meant for the “do-it-yourselferl’ Technicians have the
equipment, tools, safety instructions, and know-how to
do a job quickly and safely.
1-800-551-4123.
Buick Service Publications
You can get these
by using the order form:
Some PSPs pertaining to a particular model year vehicle
may be published in later years, and these would
be listed
in the later year’s index. When you order
an index for a
304
ProCarManuals.com

I
f
305
ProCarManuals.com

306
ProCarManuals.com

Brake Fluid ................................ .243. 292
Electrical Equipment
..................... .75. 117. 265
Engine Coolant
................ .195. 239. 270. 272. 292
Engine Oil
........................ .227. 270. 272. 292
Sound Equipment
................................ 117
Power Steering Fluid
................ .241. 271. 273. . 292
Transaxle Fluid
.................... .236. 271. 273. 292
Windshield Washer Fluid
.................... .242. 293
AirBag(S1R)
..................................... 35
Air Cleaner
............................. .233. 271. 273
Air Conditioner
.......................... .114. 270. 272
Alcohol in Gasoline
................................ 223
Aluminum Wheels. Cleaning
........................ 262
Antenna Care
..................................... 131
Antifreeze
.......................... .239. 270. 272. 292
Ashtrays and Lighter
............................... 104
Audiosystems
.................................... 116
AM/FM Stereo Radio
............................. 118
Alcohol. Driving Under the Influence
of
............... 143
Appearance Care and Maintenance Materials
....... .258. 264
AM/FM Stereo Radio with Cassette Player
............ EO
AM/FM Stereo with Compact Disc Player ............ 123
Care
of Audio Systems ............................ 129 Radio Reception. Understanding
.............. 117
Setting the Clock
.................. .118. 121. 124
Automatic Door Locks
........................ 66
Automatic Lap-Shoulder Belt (see “Safety Belts”)
Automatic Transaxle Adding Fluid
................ .236. 271. 273. 292
Checking Fluid
........................... 236
Shifting
.................................. 77
Starting Your Engine
........................ 74
Batteries. Remote Lock Control
............... 66
Battery
.................................... 244
Jump Starting
............................. 185
Warnings
....................... .185, 186, 244
Battery Warning Light
........................ 108
Blizzard
................................... 173
Block Heater, Engine
.................... .76, 232
Blowout, Tire
............................... 205
Brake Adjustment
............................... 149
Fluid ............................... 243, 292
Master Cylinder
.......................... 243
Parking
.................................. 80
307
.
ProCarManuals.com

Pedal Travel ...................................... 149
RearDrum
..................................... 149
Replacement
................................... 244
Warning Light-
.................................. 109
Wear Indicators-Disc Brakes ....................... 148
Brake System Wakng Light
......................... 109
Braking in Emergencies .............................. 149
“Break-In:’ New Vehicle
Normd Driving. ................................. 72
When Towing a Trailer
........................... 176
Braking
......................................... 146
Buckling Up (see “Safety Belts”)
Bulb Replacement
Headlight
................................. .245. 269
Turn Signal ............................... .246, 269
Taillight
.................................. .247. 269
capacities and Specifications
................. .270. 272
CarbonMonoxide
.............................. 83. 173
Cargo Security Cover
................................ 101
Cassette Tape Holder
............................... 103
Cassette Tape Player
(see “Audio Systems”)
Center Passenger Position
............................ 41
Chains. Tire
................................. .217. 257
Changing a Flat Tire
............................... 205
Checking BrakeFluid
.................................... 243
Engine Coolant
................................. 239
Engine0
il ..................................... 227 Power Steering Fluid
............................. 241
Safety Belt Systems
......... ...................... 60
Transaxle Fluid .................................. 236
Underhood
..................................... 226
Chemical paint Spotting
............................ 263
ChildRestraints
.................................... 47
Children’
......................................... 45
Cigarette Lighter
.................................. 105
Circuit Breakers
& Fuses ........................... 266
Cleaner, Air
............................. .233. 271. 273
Cleaning AluminumWheels
............................... 262
Antenna
....................................... 131
Cassette Player .................................. 129
Fabric
........................................ 258
Glass
.......................................... 261
Inside of Your Buick ............................. 258
Materials ........................................ 264
Outside of Your Buick
............................ 261
Safety Belts
.................................... 261
Special Problems
................................ 260
Top of Instrument Panel
........................... 260
Underbody Maintenance
.......................... 263
Vinyl
......................................... 260
Warnings ...................................... 258
Weatherstrips
.................................... ‘262
White Sidewall Tires
............................. 262
Windshield and Wiper Blades
...................... 261
Climate Control
................................... 115
CityDriving ..................................... 162
308
ProCarManuals.com