BUICK ENCORE 2013 Owner's Manual

Black plate (15,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
Customer Information 13-15
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or beable to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
(Mexico) on page 13-7
orRoadside
Assistance Program (U.S. and
Canada) on page 13-11.

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13-16 Customer Information
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3-28.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost. If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.

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Customer Information 13-17
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.

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13-18 Customer Information
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

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Customer Information 13-19
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
.How fast the vehicle was
traveling.These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur. NOTE: EDR data are
recorded by your vehicle only if a
non-trivial crash situation occurs; no
data are recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) are
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,

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13-20 Customer Information
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation; about
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology inGM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (1,1)Buick Encore Owner Manual - 2013 - crc - 1/8/13
OnStar 14-1
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . 14-1
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . 14-2
Connections . . . . . . . . . . . . . . . . . 14-3
Diagnostics . . . . . . . . . . . . . . . . . . 14-5
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . 14-5
OnStar Overview
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services.
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
Press
Qor call 1-888-4-ONSTAR
(1-888-466-7827) to speak to an
Advisor. Press
=to:
.Make a call, end a call,
or answer an incoming call.
.Give OnStar Hands-Free Calling
voice commands.
.Give OnStar Turn-by-Turn
Navigation voice commands.
Requires the available Directions
and Connections service plan.
Press
Qto connect to a live
Advisor to:
.Verify account information or
update contact information.
.Get driving directions. Requires
the available Directions and
Connections service plan.
.Receive On-Demand
Diagnostics for a check of the
vehicle’s key operating systems.
.Receive Roadside Assistance.

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14-2 OnStar
Press the OnStar Emergency
button
>to get a priority
connection to an Emergency
Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or
respond to an AMBER Alert.
.Get crisis assistance and
evacuation routes.
OnStar Services
Emergency
With Automatic Crash Response,
the built-in system can automatically
connect to help in most crashes,
even if help cannot be requested.
Press
>to connect to an
Emergency Advisor. GPS
technology is used to identify the
vehicle location and can provide
critical information to emergency
personnel. The Advisor is also
trained to offer critical assistance in
emergency situations before first
responders arrive.
Security
OnStar provides services like Stolen
Vehicle Assistance, Remote Ignition
Block, and Roadside Assistance,
if equipped. OnStar can unlock the
vehicle doors remotely, if equipped
with automatic door locks, and can
help police locate the vehicle if it is
stolen.
Navigation
OnStar navigation requires the
Directions and Connections
service plan.
Press
Qto receive directions or
have them sent to the vehicle
navigation screen, if equipped.
Destinations can also be forwarded
to the vehicle from MapQuest.com.
The OnStar mapping database is
continuously updated. For coverage
maps, see www.onstar.com (U.S.)
www.onstar.ca (Canada).
Turn-by-Turn Navigation
1. PressQto connect to a live
Advisor.
2. Request directions.
3. Directions are downloaded to the vehicle.
4. Follow the voice-guided commands.

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OnStar 14-3
Using Voice Commands
During a Planned Route
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
2. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
3. Say “Goodbye.” Exits voice
commands.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Repeat.” System responds
with the last direction given, then
responds with “OnStar ready,”
then a tone.
3. Say “Goodbye.” Exits voice
commands.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with address
and the distance to the
destination, then responds with
“OnStar ready,” then a tone.
3. Say “Goodbye.” Exits voice
commands.
Other Navigation Services
Available from OnStar
OnStar eNav: Allows subscribers
to send destinations from
MapQuest.com to their Turn-by-Turn
Navigation or screen-based
navigation system. When ready, the
directions will be downloaded to the
vehicle. Destination Download:
Press
Q,
then request the Advisor to
download directions to the
navigation system in the vehicle.
After the call ends, press the “Go”
button on the navigation screen to
begin driving directions.
Destinations can also be
downloaded on the go. For
information about eNav, Destination
Download, and coverage maps see
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Connections
OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar RemoteLink mobile app.
For coverage maps, see
www.onstar.com (U.S.),
www.onstar.ca (Canada).
Hands-Free Calling
1. Press=. System responds:
“OnStar ready.”

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14-4 OnStar
2. Say“Call.”System responds:
“Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK calling.”
Calling 911 Emergency
1. Press=. The system responds
“OnStar Ready,” followed by
a tone.
2. Say “Call.”The system responds
“Please say the name or number
to call.”
3. Say “911”without pausing. The
system responds “911.”
4. Say “Call.”The system responds
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is.”
End a Call
Press=. System responds: “Call
ended.”
Store a Name Tag for Speed
Dialing
1. Press=. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you
would like to store.”
3. Say the entire number without pausing. System responds:
“Please say the name tag.”
4. Pick a name tag. System responds: “About to store tag>. Does that sound OK?”
5. Say “Yes”or say “No”to try
again. System responds: “OK,
storing .”
Place a Call Using a Stored
Number
1. Press=. System responds:
“OnStar ready.”
2. Say “Call .” System
responds: “OK, calling
.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
OnStar Mobile App
Download the OnStar RemoteLink
mobile app to select Apple, Android
and BlackBerry devices to check
vehicle fuel level, oil life, or tire
pressure; to start the vehicle (if
equipped) or unlock it; or to connect
to an OnStar Advisor. For OnStar
RemoteLink information and
compatibility, see www.onstar.com
(U.S.), www.onstar.ca (Canada).