onstar BUICK ENCORE 2019 Owner's Manual

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Keys, Doors, and Windows . . . . . 26
Seats and Restraints . . . . . . . . . . . 47
Storage . . . . . . . . . . . . . . . . . . . . . . . 100
Instruments and Controls . . . . . . 104
Lighting . . . . . . . . . . . . . . . . . . . . . . . 140
Infotainment System . . . . . . . . . . 146
Climate Controls . . . . . . . . . . . . . . 147
Driving and Operating . . . . . . . . . 155
Vehicle Care . . . . . . . . . . . . . . . . . . 201
Service and Maintenance . . . . . 279
Technical Data . . . . . . . . . . . . . . . . 292
Customer Information . . . . . . . . . 295
Reporting Safety Defects . . . . . . 305
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 309
Connected Services . . . . . . . . . . . 317
Index . . . . . . . . . . . . . . . . . . . . 321

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Keys, Doors, and Windows 27
The key that is part of the Remote
Keyless Entry (RKE) transmitter can
be used for all locks.
To remove the key, press the button
on the back of the transmitter, and
pull the key out. Never pull the key
out without pressing the button.
See your dealer if a new key is
needed.
If locked out of the vehicle, see
Roadside Assistance Program
0299.
With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See OnStar Overview 0309.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 305.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range:
. Check the distance. The
transmitter may be too far from
the vehicle. .
Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The Keyless Access system allows
for vehicle entry when the Remote
Keyless Entry (RKE) transmitter is
within 1 m (3 ft). See “Keyless
Access Operation” later in this
section.
The RKE transmitter may work up to
60 m (197 ft) away from the vehicle.
Other conditions can impact the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 027.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
42 Keys, Doors, and Windows
Folding Mirrors
Manual Folding Mirrors
These mirrors can be folded inward
to prevent damage when going
through an automatic car wash. To
fold, pull the mirror toward the
vehicle. Push the mirror outward to
return it to the original position.
Heated Mirrors
This vehicle has heated mirrors:
1:Press to heat the mirrors.
See “Rear Window Defogger” under
Climate Control Systems 0147.
Reverse Tilt Mirrors
If equipped with memory seats, the
passenger and/or driver mirror tilts
to a preselected position when the
vehicle is in R (Reverse). This
allows the curb to be seen when
parallel parking. The mirror(s) return to the original
position when:
.
The vehicle is shifted out of
R (Reverse), or remains in
R (Reverse) for about
30 seconds.
. The ignition is turned off.
. The vehicle is driven in
R (Reverse) above a set speed.
To turn this feature on or off, see
Vehicle Personalization 0130.
Interior Mirrors
Interior Rearview Mirrors
Adjust the rearview mirror for a clear
view of the area behind your
vehicle.
If equipped with OnStar, the vehicle
may have three control buttons at
the bottom of the mirror. See OnStar
Overview 0309.
To avoid accidental OnStar calls,
clean the mirror with the ignition off.
Do not spray glass cleaner directly
on the mirror. Use a soft towel
dampened with water.
Manual Rearview Mirror
If equipped with a manual rearview
mirror, push the tab forward for
daytime use and pull it for nighttime
use to avoid glare from the
headlamps from behind.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Instruments and Controls 109
GPS signal. The compass system
will automatically determine when a
GPS signal is restored and provide
a heading again.
Clock
Setting the Time and Date
To set the time or date:1. Select Settings from the Home Page, then select Time
and Date.
2. Select the desired function.
To set the time or date, touch
«or
ªto change the hour, minutes,
AM, PM, day, month, or year.
To change the 12-24 Hr setting,
touch 12-24 Hr.
To turn Auto Set on and off, touch
Auto Set.
If auto timing is set, the time
displayed on the clock may not
update immediately when driving
into a new time zone.
Auto set requires an active OnStar
or connected service plan. Press
qBACK to go to the last
menu and save the changes or
{to
return to the Home Page.
Power Outlets
Power Outlet 110/120-Volt
Alternating Current
If equipped, this power outlet is on
the rear of the center console. It can
be used to plug in electrical
equipment that uses a maximum
limit of 150 watts.
An indicator light on the outlet turns
on to show it is in use. The light
comes on when the ignition is on
and equipment requiring less than
150 watts is plugged into the outlet,
and no system fault is detected.
The indicator light does not come on
when the ignition is off or if the
equipment is not fully seated into
the outlet.
If equipment is connected using
more than 150 watts or a system
fault is detected, a protection circuit
shuts off the power supply and the
indicator light turns off. To reset the
circuit, unplug the item and plug it
back in or turn the Retained
Accessory Power (RAP) off and
then back on. See Retained
Accessory Power (RAP) 0172. The
power restarts when equipment
using 150 watts or less is plugged
into the outlet and a system fault is
not detected.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
126 Instruments and Controls
zero by pressing and holding the
SET/CLR button while the trip
odometer display is showing.
Also displays the approximate
average liters per 100 kilometers
(L/100 km) or miles per gallon
(mpg). This number is based on the
number of L/100 km (mpg) recorded
since the last time this menu item
was reset. This number reflects only
the approximate average fuel
economy that the vehicle has right
now, and will change as driving
conditions change. Reset the
average consumption by pressing
SET/CLR when it is displayed.
Fuel Range :Displays the
approximate distance the vehicle
can be driven without refueling. The
fuel range estimate is based on an
average of the vehicle's fuel
economy over recent driving history
and the amount of fuel remaining in
the fuel tank. Fuel range cannot be
reset.
Instantaneous Fuel Economy :
The center displays the approximate
instantaneous fuel economy. Navigation :
Used for the OnStar
Turn-by-Turn guidance. See OnStar
Overview 0309.
Vehicle Information Menu
(VEHICLE) Items
Press MENU on the turn signal
lever until the Vehicle menu is
displayed. Use
\to scroll through
the menu items. Not all items are
available on every vehicle. The
following is a list of all possible
menu items:
Remaining Oil Life : Displays an
estimate of the oil's remaining useful
life. If REMAINING OIL LIFE 99% is
displayed, that means 99% of the
current oil life remains.
When the remaining oil life is low,
the CHANGE ENGINE OIL SOON
message will appear on the display.
The oil should be changed as soon
as possible. See Engine Oil0209.
In addition to the engine oil life
system monitoring the oil life,
additional maintenance is
recommended in the Maintenance
Schedule in this manual. See
Maintenance Schedule 0281. The Oil Life display must be reset
after each oil change. Do not reset
the Oil Life display accidentally at
any time other than when the oil has
just been changed. It cannot be
reset accurately until the next oil
change. To reset the engine oil life
system, see
Engine Oil Life System
0 211.
Tire Pressure : Displays a vehicle
with the approximate pressures of
all four tires. Tire pressure is
displayed in either kilopascal (kPa)
or in pounds per square inch (psi).
See Tire Pressure Monitor System
0 247 andTire Pressure Monitor
Operation 0248.
Units : Move
\to change between
Metric or US when the Unit display
is active. Press SET/CLR to confirm
the setting. This will change the
displays on the DIC to the type of
measurements you select.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
236 Vehicle Care
FusesUsage
F1 Body control module 1
F2 Body control module 2
F3 Body control module 3
F4 Body control module 4
F5 Body control module 5
F6 Body control module 6
F7 Body control module 7
F8 Body control module 8
F9 Discrete logic ignition switch
F10 Sensing diagnostic module battery
F11 Data link connector
F12 HVAC module/ICS
F13 Liftgate relay Fuses
Usage
F14 Central gateway module
F15 Lane departure warning/GENTEX
F16 Adaptive forward lighting module
F17 Electrical steering column lock
F18 Park assist module/ Side blind zone alert
F19 Body control module/Regulated
voltage control
F20 Clock spring
F21 A/C/Accessory power outlet/PRNDL
F22 Auxiliary power outlet/DC center
F23 HVAC module/ICS
F24 –
F25 OnStar module/ Eraglonass Fuses
Usage
F26 Heated steering wheel
F27 Instrument cluster/ Auxiliary heater/
Auxiliary virtual
image display
F28 Trailer feed 2
F29 Infotainment system
F30 DC/DC 400W
F31 Instrument cluster module battery
F32 Silver box audio module/Navigation
F33 Trailer feed 1
F34 Passive entry/ Passive start
Midi Fuses Usage MD01 Positive temperature coefficient

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Customer Information 295
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 295
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 297
Customer Assistance for Text Telephone (TTY) Users . . . . . 298
Online Owner Center . . . . . . . . . 298
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 299
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 299
Scheduling Service Appointments . . . . . . . . . . . . . . . 301
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 301
Collision Damage Repair . . . . . 302
Publication Ordering Information . . . . . . . . . . . . . . . . . . 304
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 306
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 306
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 307
Event Data Recorders . . . . . . . . 307
OnStar . . . . . . . . . . . . . . . . . . . . . . . 308
Infotainment System . . . . . . . . . . 308
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
298 Customer Information
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 292.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives. See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
www.buickowner.ca
Visit the Buick Owner Centre:
.
Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the Buick-recommended
maintenance services for your
vehicle.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
300 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
308 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 311.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.