radio controls BUICK ENCORE 2020 Infotainment System Guide

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Introduction 3
Before driving:
.Become familiar with the system
operation, center stack controls,
and infotainment display.
. Set up the audio by presetting
favorite stations, setting the
tone, and adjusting the
speakers.
. Set up cell phone and mobile
device numbers in advance so
they can be called easily by
pressing a single control or by
using a single voice command.
See “Distracted Driving” in the
owner ’s manual.
To play the infotainment system with
the ignition off, see “Retained
Accessory Power (RAP)” in the
owner ’s manual.
Infotainment System
The infotainment system is
controlled by using the infotainment
display, controls on the center stack,
steering wheel controls, and voice
recognition.
Encore
1.{(Home Page)
. Press to go to the Home
Page. See “Home Page”
later in this section.
2.7
. Radio: Press and
release to go to the
previous station or
channel. Press and hold
to fast seek the next
strongest previous
station or channel. See
AM-FM Radio 012. .
USB/Bluetooth: Press to
seek to the beginning of
the current or previous
track. Press and hold to
quickly reverse through
a track. Release to
return to playing speed.
See USB Port 019 or
Bluetooth Audio 023.
3.O(Power)
. Press to turn the
power on.
. Press and hold to turn
the power off.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Introduction 7
Steering Wheel Controls
(Envision)
For vehicles with audio steering
wheel controls, some audio controls
can be adjusted at the steering
wheel.
g:Press to answer an incoming
call or start voice recognition. See
Bluetooth (Overview) 060 or
Bluetooth (Infotainment Controls)
0 61 or
Bluetooth (Voice Recognition) 064
or “OnStar Overview” in the owner’s
manual.
i: Press to decline an incoming
call or end a current call. Press to
mute or unmute the infotainment
system when not on a call.
SorT: Press the five-way control
to go to the previous or next display
in the instrument cluster.
yorz: Press the five-way
control to go up or down in a list on
the instrument cluster.
V: Press to select a highlighted
menu item.
CorB: Press to go to the next or
previous favorite when listening to
the radio. Press to go to the next or
previous track when listening to a
media source.
v+ orv– :Press to increase or
decrease the volume.
Steering Wheel Controls
(Encore)
If equipped, some audio controls
can be adjusted at the steering
wheel.
g: Press to answer a call or start
voice recognition. See Bluetooth
(Overview) 060 or
Bluetooth (Infotainment Controls)
0 61 or
Bluetooth (Voice Recognition) 064
or “OnStar Overview” in the owner’s
manual.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
8 Introduction
c:Press to decline an incoming
call or end a current call. Press to
mute or unmute the infotainment
system.
The favorite and volume switches
are on the back of the steering
wheel.
1. Favorite: When on a radio source, press to select the next
or previous favorite. When on a
media source, press to select
the next or previous track.
2. Volume: Press to increase or decrease the volume.
Using the System
Home Page Features
Touch the icons on the Home Page
to launch an application.
Audio
Touch the Audio icon to display the
active audio source page. Available
sources are AM, FM, SXM (if
equipped), MyMedia, USB,
Bluetooth, and AUX Input.
Phone
Touch the Phone icon to display the
Phone main page. See Bluetooth
(Overview) 060 or
Bluetooth (Infotainment Controls)
0 61 or
Bluetooth (Voice Recognition) 064.
Projection
Touch the Projection icon to activate
Android Auto or Apple CarPlay (if
equipped) after a supported device
is connected. See Apple CarPlay
and Android Auto 067. Apps or Shop (Chevrolet, GMC,
Buick), or Apps or Collection
(Cadillac)
If equipped, in-vehicle apps are
available for download. Touch the
Apps or Shop icon, or the Apps or
Collection (Cadillac only) icon, on
the Home Page to begin.
Downloading and using apps
requires Internet connectivity which
can be accessed with a data plan
through the vehicle’
s built-in 4G LTE
Wi-Fi hotspot, if equipped, or a
compatible mobile device hotspot.
On most mobile devices, activation
of the Wi-Fi hotspot is in the
vehicle’s Settings menu under
Mobile Network Sharing, Personal
Hotspot, Mobile Hotspot, or similar.
To purchase data for the in-vehicle
Wi-Fi hotspot, if equipped, touch the
myBuick icon on the Home Page or
contact an OnStar Advisor. The
vehicle must have active OnStar or
connected service and a payment
method on file.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Audio Players 23
Bluetooth Audio
If equipped, music may be played
from a paired Bluetooth device. See
Bluetooth (Overview)060 or
Bluetooth (Infotainment Controls)
0 61 or
Bluetooth (Voice Recognition) 064
for help pairing a device.
The music can be controlled by
either the infotainment controls,
or the controls on the device.
Music can be launched by touching
Media on the infotainment display.
To play music through Bluetooth:
1. Power on the device, and pair to connect the device.
2. Once paired, go into the audio application from the Home
Page or through the
applications tray. Touch Media
and then scroll until Bluetooth
displays. Bluetooth Audio Menu
Touch Menu on the infotainment
display to access the Bluetooth
Audio menu. The following may be
available:
Tone :
Touch + or –to adjust the
tone settings. See AM-FM Radio
0 12.
Touch the Back icon on the
infotainment display to go back to
the previous menu.
Auto Volume (If Equipped) : This
feature adjusts the volume based on
the speed of the vehicle. See
AM-FM Radio 012.
Bose AudioPilot Noise
Compensation Technology (If
Equipped) : This feature adjusts
the volume based on the noise in
the vehicle and speed. See AM-FM
Radio 012. Manage Bluetooth Devices :
Touch to go to the Bluetooth page to
add or delete devices.
When selecting Bluetooth audio, the
radio may not be able to launch the
audio player on the connected
device to start playing. When the
vehicle is not moving, choose the
connected device to begin playback.
All devices launch audio differently.
When selecting Bluetooth audio as
a source, the radio may show as
paused on the display. Touch play
on the device or touch
rto begin
playback.
Some phones support sending
Bluetooth music information to
display on the radio. When the radio
receives this information, it will
check to see if any is available and
display it. For more information
about supported Bluetooth features,
see www.gm.com/bluetooth.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Voice Recognition 55
without waiting for the prompt to
complete, press
gagain and
wait for the beep.
. Speak the command naturally,
not too fast, not too slow. Use
direct commands without a lot of
extra words.
. Usually Phone and Audio
commands can be spoken in a
single command.
For example, “Call David Smith
at work,” “Play” followed by the
artist or song name, or “Tune”
followed by the radio station
number.
. Navigation destinations are too
complex for a single command.
First, state a command that
explains the type of destination
needed, such as I want
directions to an “Address,”
“Navigate to an intersection,”
“I need to find a Place of Interest
or POI,” or“Directions to a
Contact.” The system responds
with requesting more details.
After saying “Place of Interest,”
only major chains are available by name. Chains are businesses
with at least 20 locations. For
other POIs, say the name of a
category like
“Restaurants,”
“Shopping Malls,” or“Hospitals.”
There is no need to memorize
specific command words. Direct
commands might be more clearly
understood by the system. An
example of a direct command would
be “Call 555-1212.” Examples of
these direct commands are
displayed on most of the screens
while a voice session is active.
If “Phone” or“Phone Commands,” is
stated, the system understands that
a phone call is requested and will
respond with questions until enough
details are gathered.
If the phone number has been
saved with a name and a place, the
direct command should include
both, for example “Call David Smith
at work.”
Using Voice Recognition for
List Options
When a list is displayed, a voice
prompt will ask to confirm or select
an option from that list. A selection
can be made by manually selecting
the item, or by speaking the line
number for the item to select.
When a screen contains a list, there
may be options that are available
but not displayed. The list on a
voice recognition screen functions
the same as a list on other screens.
Scrolling or flinging can be used to
help display other entries from
the list.
Manually scrolling or paging the list
on a screen during a voice
recognition session suspends the
current voice recognition event and
plays the prompt “Make your
selection from the list using the
manual controls, press
qBACK or
SBACK on the center stack,
or touch the Back icon on the
infotainment display to try again.”

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
56 Voice Recognition
If manual selection takes more than
15 seconds, the session terminates
and prompts that it has timed out.
The screen returns to the screen
where voice recognition was
initiated.
The Back Command
Say“Back,” press
qBACK orS
BACK on the center stack, or touch
the Back icon on the infotainment
display to go to the previous menu.
If in voice recognition, and “Back”is
stated all the way through to the
initial display, then “Back”is stated
one more time, the voice recognition
session will cancel.
Help
Say “Help” on any voice recognition
menu and the help prompt for the
display is played. Additionally, a
pop-up displays a text version of the
help prompt. Depending on how
voice recognition was initiated, the
Help pop-up will either display on
the instrument cluster or the
infotainment display. Touch Dismiss
to make the pop-up go away. Pressing
gon the steering wheel
controls while the help prompt is
playing will terminate the prompt
and a beep will be heard. Doing this
will stop the help prompt so that a
voice command can be used.
Voice Recognition for the
Radio
All audio screens have a voice
recognition icon (
g) to launch audio
voice recognition. If the voice icon is
touched in a radio display, the voice
commands for radio and media
features are available.
“Switch to AM” :Switch bands to
AM and tune to the last AM radio
station.
“Switch to FM” :Switch bands to
FM and tune to the last FM radio
station.
“Switch to SXM” :Switch bands to
SiriusXM and tune to the last
SiriusXM channel. “Tune to AM”
:
Tune to the radio station whose
frequency is identified in the
command (like “nine fifty”).
“Tune to FM” :
Tune to the radio station whose
frequency is identified in the
command (like “one oh one
point one”).
“Tune to SXM number>” :Tune to the SiriusXM
radio station whose channel number
is identified in the command.
“Tune to SXM name>” :Tune to the SiriusXM
radio station whose channel name
is identified in the command.
Voice Recognition for Audio
My Media
If browsing My Media when the
voice icon is selected, the voice
recognition commands for My Media
features are available.
“Play Artist” :Begin a dialog to
enter a specific artist name.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Voice Recognition 59
“Cancel Route”:End route
guidance.
If your language supports it, try
stating a One-Shot command to
enter a destination address
.”
Another example of a One-Shot
Destination Entry command is
“Navigate to Place of Interest –
Hotels.” If these commands do not
work, try saying “Navigate to Place
of Interest” or“Navigate to Address”
and the system will come back and
ask for details of your destination
Voice Recognition for the
Phone
“Call ” :Initiate a
call to an entered contact. The
command may include location if
the contact has location numbers
stored. “Call At Home,”
“At Work,” “On Mobile,”
or“On
Other” :Initiate a call to an entered
contact and location at home, at
work, on mobile device, or on
another phone.
“Call ” :Initiate a
call to a standard phone number or
to a local emergency number.
“Pair Phone” :Begin the Bluetooth
pairing process. Follow instructions
on the radio display.
“Switch Phone” :Select a different
phone for outgoing calls.
“Voice Keypad” :Begin a dialog to
enter special numbers like
international numbers. The numbers
can be entered in groups of digits
with each group of digits being
repeated back by the system. If the
group of digits is not correct, the
command “Delete”will remove the
last group of digits and allow them
to be re-entered. Once the entire number has been entered, the
command
“Call”will start dialing the
number.
“Voice Mail” :Initiate a call to voice
mail numbers.
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone, for example, Siri or
Voice Command. See the cell
phone manufacturer's user guide to
see if the cell phone supports this
feature. To activate the phone voice
recognition system, press and hold
gon the steering wheel controls for
a few seconds.
Voice Recognition for OnStar
(If Equipped)
“OnStar” :Begin OnStar Voice
Recognition.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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68 Settings
Settings
The Settings Menu allows
adjustment of different vehicle and
radio features. The menu may
contain the following:
Time and Date
Touch the infotainment controls to
increase or decrease hours,
minutes, and AM or PM. Touch 12Hr
or 24Hr for 12 or 24 hour clock.
Touch infotainment controls to
increase or decrease month, day,
or year. See“Clock”in the owner ’s
manual.
Language
This will set the display language in
the radio, instrument cluster, and
voice recognition. Touch Language
and select the appropriate
language. Press
qBACK orS
BACK on the center stack or touch
the Back icon on the infotainment
display to go back to the
previous menu.
Valet Mode
If equipped, this will lock the
infotainment system and steering
wheel controls. It may also limit top
speed, power, and access to vehicle
storage locations (if equipped).
To enable valet mode:
1. Enter a four-digit code on the keypad.
2. Touch Enter to go to the confirmation screen.
3. Re-enter the four-digit code.
Touch Lock or Unlock to lock or
unlock the system. Press
qBACK
or
SBACK on the center stack or
touch the Back icon on the
infotainment display to go back to
the previous menu.
Radio
Touch to display the Radio Menu
and the following may display:
. Manage Favorites: Touch to
highlight a favorite to edit. Touch
Rename to rename the favorite
or Delete to delete it. Touch and hold the station to drag it to a
new location. Touch Done to go
back to the previous menu.
. Number of Favorites Shown:
Touch to set the number of
favorites to display. Select Auto,
5, 10, 15, 20, 25, 30, 35, 40, 45,
50, 55, or 60. Auto will adjust the
number of favorite locations that
can be seen. Press
qBACK or
SBACK on the center stack or
touch the Back icon on the
infotainment display to go back
to the previous menu.
. Audible Touch Feedback: This
allows Audible Touch Feedback
to be turned on or off. Select Off
or On.
. Tone Settings: Touch + or −to
adjust Bass, Midrange, Treble,
or Surround. See AM-FM Radio
0 12.
. Audio Volume (If Equipped): This
feature adjusts the volume
based on the vehicle speed.

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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Index 85
Index4
4G LTE . . . . . . . . . . . . . . . . . . . . . . . . . . 24
A
Accepting or Declining a Call . . . . 63
AgreementsTrademarks and License . . . . . . . . 75
AM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
AM-FM Categories . . . . . . . . . . . . . . 14
AM-FM Radio . . . . . . . . . . . . . . . . . . . . 12
Antenna Backglass. . . . . . . . . . . . . . . . . . . . . . . 17
Multi-band. . . . . . . . . . . . . . . . . . . . . . . 18
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . . . . 67
Applications Tray . . . . . . . . . . . . . . . . . 9
Audio Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . 23
Audio System . . . . . . . . . . . . . . . . . . . . 60
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . 22
Avoiding Untrusted Media Devices . . . . . . . . . . . . . . . . . . . . . . . . 19
B
Backglass Antenna . . . . . . . . . . . . . . 17
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . 69Overview . . . . . . . . 60, 61, 64
Bluetooth Audio . . . . . . . . . . . . . . . . . 23
Bluetooth Controls . . . . . . . . . . . . . . . 60
C
Call Waiting . . . . . . . . . . . . . . . . . . . . . . 63
Canceling Voice Recognition . . . . 54
Cell Phone Usage . . . . . . . . . . . . . . . 17
Character Handwriting Recognition . . . . . . . . . . . . . . . . . . . . 36
Cleaning High Gloss Surfaces and Vehicle Information and
Radio Displays . . . . . . . . . . . . . . . . . 11
Clearing the System . . . . . . . . . . . . . 65
Controls
Steering Wheel. . . . . . . . . . . . . . . . . . . 7
Coverage Explanations . . . . . . . . . . 52
D
Database Coverage Explanations . . . . . . . . . . . . . . . . . . . 52
Destination . . . . . . . . . . . . . . . . . . . . . . 34
Detailed Areas . . . . . . . . . . . . . . . . . . . 33
Display . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Driver Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Dual Tone Multi-Frequency (DTMF) Tones . . . . . . . . . . . . . . . . . . 64
E
Ending a Call . . . . . . . . . . . . . . . . . . . . 64
English and Metric Unit
Conversion . . . . . . . . . . . . . . . . . . . . . 71

Buick Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583164) - 2020 - CRC - 2/26/19
Index 87
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . . . 12
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . 16
Rear Camera . . . . . . . . . . . . . . . . . . . . 70
Recognition Voice. . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Return to Factory Settings . . . . . . . 70
S
Satellite Radio . . . . . . . . . . . . . . . . . . . 16
Schedule I: Gracenote EULA . . . . 77
Scroll Features . . . . . . . . . . . . . . . . . . 32
Servicing System . . . . . . . . . . . . . . . . 51
Settings . . . . . . . . . . . . . . . . . . . . . . . . . 68
SiriusXM Menu . . . . . . . . . . . . . . . . . . 16
SiriusXM Satellite Radio Service . . . . . . . . . . . . . . . . . . . . . . . . . 17
SiriusXM Satellite Radio Service (If Equipped) . . . . . . . . . . . 16
Software Updates . . . . . . . . . . . . . . . 11
Steering Wheel Controls . . . . . . . . . . 7
Storing Presets . . . . . . . . . . . . . . . . . . 14
Switching to Handset or Handsfree Mode . . . . . . . . . . . . . . . 62
Symbols Navigation. . . . . . . . . . . . . . . . . . . . . . . 33 System
Global Positioning. . . . . . . . . . . . . . . 49
Infotainment. . . . . . . . . . . . . . . . . . . . . . 2
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . 49
T
Teen Driver . . . . . . . . . . . . . . . . . . . . . . 71
Text Menu . . . . . . . . . . . . . . . . . . . . . . . 66
Text Messaging . . . . . . . . . . . . . . . . . . 65
Text Settings . . . . . . . . . . . . . . . . . . . . . 66
The OnStar App . . . . . . . . . . . . . . . . . 24
Three-Way Calling . . . . . . . . . . . . . . . 63
Time and Date . . . . . . . . . . . . . . . . . . . 68
Trademarks and License
Agreements . . . . . . . . . . . . . . . . . . . . 75
Turn List . . . . . . . . . . . . . . . . . . . . . . . . . 47
U
Updates Map Data . . . . . . . . . . . . . . . . . . . . . . . 51
Software . . . . . . . . . . . . . . . . . . . . . . . . 11
USB Port . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Bluetooth Voice
Recognition . . . . . . . . . . . . . . . . . . . . 64
Using the Navigation System . . . . 25
Using the System . . . . . . . . . . . . . . . . . 8 Using Voice Recognition . . . . . . . . . 53
Using Voice Recognition for
List Options . . . . . . . . . . . . . . . . . . . . 55
V
Valet Mode . . . . . . . . . . . . . . . . . . . . . . 68
Vehicle Positioning . . . . . . . . . . . . . . 50
Vehicle Settings . . . . . . . . . . . . . . . . . 69
Viewing a Text Message . . . . . . . . . 66
Viewing Sender Information . . . . . 66
Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . 64
Voice Pass-Thru . . . . . . . . . . . . . . . . . 59
Voice Recognition . . . . . . . . . . . . . . . 53
Voice Recognition for AudioMy Media . . . . . . . . . . . . . . . . . . . . . . 56
Voice Recognition for
Navigation . . . . . . . . . . . . . . . . . . . . . 58
Voice Recognition for OnStar (If Equipped) . . . . . . . . . . . . . . . . . . . 59
Voice Recognition for the
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Voice Recognition for the Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 56