maintenance BUICK ENCORE 2020 Owner's Manual

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 7
Seats and Restraints . . . . . . . . . . . 29
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 83
Instruments and Controls . . . . . . . 88
Lighting . . . . . . . . . . . . . . . . . . . . . . . 123
Infotainment System . . . . . . . . . . 129
Climate Controls . . . . . . . . . . . . . . 130
Driving and Operating . . . . . . . . . 138
Vehicle Care . . . . . . . . . . . . . . . . . . 186
Service and Maintenance . . . . . 261
Technical Data . . . . . . . . . . . . . . . . 275
Customer Information . . . . . . . . . 279
Reporting Safety Defects . . . . . . 289
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 293
Connected Services . . . . . . . . . . . 299
Index . . . . . . . . . . . . . . . . . . . . 302

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
62 Seats and Restraints
If the vehicle has rollover roof-rail
airbags, seeDifferent Size Tires
and Wheels 0236 for additional
important information.
If the vehicle must be modified
because you have a disability and
have questions about whether the
modifications will affect the vehicle's
airbag system, or if you have
questions about whether the airbag
system will be affected if the vehicle
is modified for any other reason, call
Customer Assistance. See
Customer Assistance Offices 0281.
Airbag System Check
The airbag system does not need
regularly scheduled maintenance or
replacement. Make sure the airbag
readiness light is working. See
Airbag Readiness Light 099.
Caution
If an airbag covering is damaged,
opened, or broken, the airbag
may not work properly. Do not
(Continued)
Caution (Continued)
open or break the airbag
coverings. If there are any
opened or broken airbag
coverings, have the airbag
covering and/or airbag module
replaced. For the location of the
airbags, seeWhere Are the
Airbags? 052. See your dealer
for service.
Replacing Airbag System
Parts after a Crash
{Warning
A crash can damage the airbag
systems in the vehicle.
A damaged airbag system may
not properly protect you and your
passenger(s) in a crash, resulting
in serious injury or even death. To
help make sure the airbag
systems are working properly
after a crash, have them
(Continued)
Warning (Continued)
inspected and any necessary
replacements made as soon as
possible.
If an airbag inflates, you will need to
replace airbag system parts. See
your dealer for service.
If the airbag readiness light stays on
after the vehicle is started or comes
on when you are driving, the airbag
system may not work properly. Have
the vehicle serviced right away. See
Airbag Readiness Light 099.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
102 Instruments and Controls
Caution (Continued)
Maintenance test. See
Accessories and Modifications
0188.
If the light is flashing : A
malfunction has been detected that
could damage the emission control
system and increase vehicle
emissions. Diagnosis and service
may be required.
To help prevent damage, reduce
vehicle speed and avoid hard
accelerations and uphill grades.
If the light continues to flash, find a
safe place to park. Turn the vehicle
off and wait at least 10 seconds
before restarting the engine. If the
light is still flashing, follow the
previous guidelines and see your
dealer for service as soon as
possible.
If the light is on steady : A
malfunction has been detected.
Diagnosis and service may be
required. Check the following:
.
If fuel has been added to the
vehicle using the capless funnel
adapter, make sure that it has
been removed. See “Filling the
Tank with a Portable Gas Can”
under Filling the Tank (Capless
Fuel Fill) 0181 or
Filling the Tank (Capped Fuel
Fill) 0182. The diagnostic
system can detect if the adapter
has been left installed in the
vehicle, allowing fuel to
evaporate into the atmosphere.
A few driving trips with the
adapter removed may turn off
the light.
. Poor fuel quality can cause
inefficient engine operation and
poor driveability, which may go
away once the engine is warmed
up. If this occurs, change the
fuel brand. It may require at
least one full tank of the proper
fuel to turn the light off. See
Recommended Fuel 0180.
If the light remains on, see your
dealer.
Emissions Inspection and
Maintenance Programs
If the vehicle requires an Emissions
Inspection/Maintenance test, the
test equipment will likely connect to
the vehicle's Data Link
Connector (DLC).
The DLC is under the instrument
panel to the left of the steering
wheel. Connecting devices that are
not used to perform an Emissions
Inspection/Maintenance test or to
service the vehicle may affect
vehicle operation. See Add-On
Electrical Equipment 0185. See
your dealer if assistance is needed.
The vehicle may not pass
inspection if:
. The light is on when the engine
is running.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Instruments and Controls 103
.The light does not come on
when the ignition is in
Service Mode.
. Critical emission control systems
have not been completely
diagnosed. If this happens, the
vehicle would not be ready for
inspection and might require
several days of routine driving
before the system is ready for
inspection. This can happen if
the 12-volt battery has recently
been replaced or run down, or if
the vehicle has been recently
serviced.
See your dealer if the vehicle will
not pass or cannot be made ready
for the test.
Malfunction Indicator
Lamp (Check Engine
Light - Capped)
This light is part of the vehicle’s
emission control on-board
diagnostic system. If this light is on
while the engine is running, a
malfunction has been detected and
the vehicle may require service. The light should come on to show that it
is working when the ignition is in
Service Mode. See
Ignition
Positions 0151.
Malfunctions are often indicated by
the system before any problem is
noticeable. Being aware of the light
and seeking service promptly when
it comes on may prevent damage.
Caution
If the vehicle is driven continually
with this light on, the emission
control system may not work as
well, the fuel economy may be
lower, and the vehicle may not
run smoothly. This could lead to
costly repairs that might not be
covered by the vehicle warranty.
Caution
Modifications to the engine,
transmission, exhaust, intake,
or fuel system, or the use of
replacement tires that do not
meet the original tire
specifications, can cause this light
to come on. This could lead to
costly repairs not covered by the
vehicle warranty. This could also
affect the vehicle’s ability to pass
an Emissions Inspection/
Maintenance test. See
Accessories and Modifications
0188.
If the light is flashing : A
malfunction has been detected that
could damage the emission control
system and increase vehicle
emissions. Diagnosis and service
may be required.
To help prevent damage, reduce
vehicle speed and avoid hard
accelerations and uphill grades.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
104 Instruments and Controls
If towing a trailer, reduce the
amount of cargo being hauled as
soon as possible.
If the light continues to flash, find a
safe place to park. Turn the vehicle
off and wait at least 10 seconds
before restarting the engine. If the
light is still flashing, follow the
previous guidelines and see your
dealer for service as soon as
possible.
If the light is on steady :A
malfunction has been detected.
Diagnosis and service may be
required.
Check the following:
. A loose or missing fuel cap
may cause the light to come on.
See Filling the Tank (Capless
Fuel Fill) 0181 or
Filling the Tank (Capped Fuel
Fill) 0182. A few driving trips
with the cap properly installed
may turn the light off.
. Poor fuel quality can cause
inefficient engine operation and
poor driveability, which may go
away once the engine is warmed up. If this occurs, change the
fuel brand. It may require at
least one full tank of the proper
fuel to turn the light off. See
Recommended Fuel
0180.
If the light remains on, see your
dealer.
Emissions Inspection and
Maintenance Programs
If the vehicle requires an Emissions
Inspection/Maintenance test, the
test equipment will likely connect to
the vehicle's Data Link
Connector (DLC).
The DLC is under the instrument
panel to the left of the steering
wheel. Connecting devices that are
not used to perform an Emissions
Inspection/Maintenance test or to
service the vehicle may affect vehicle operation. See
Add-On
Electrical Equipment 0185. See
your dealer if assistance is needed.
The vehicle may not pass
inspection if:
. The light is on when the engine
is running.
. The light does not come on
when the ignition is in
Service Mode.
. Critical emission control systems
have not been completely
diagnosed. If this happens, the
vehicle would not be ready for
inspection and might require
several days of routine driving
before the system is ready for
inspection. This can happen if
the 12-volt battery has recently
been replaced or run down, or if
the vehicle has been recently
serviced.
See your dealer if the vehicle will
not pass or cannot be made ready
for the test.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Instruments and Controls 107
If StabiliTrak/ESC and TCS are off,
the system does not assist in
controlling the vehicle. Turn on the
TCS and the StabiliTrak/ESC
systems, and the warning light
turns off.
SeeTraction Control/Electronic
Stability Control 0165.
Traction Control System
(TCS)/StabiliTrak Light
The StabiliTrak/Electronic Stability
Control (ESC) or Traction Control
System (TCS) indicator/warning
light comes on briefly when the
engine is started.
If the light does not come on, have
the vehicle serviced by your dealer.
If the system is working normally,
the indicator light turns off. If the light is on and not flashing, the
TCS, and potentially the StabiliTrak/
ESC system have been disabled.
If the indicator/warning light is on
and flashing, the TCS and/or the
StabiliTrak/ESC system is actively
working.
See
Traction Control/Electronic
Stability Control 0165.
Tire Pressure Light
For vehicles with the Tire Pressure
Monitor System (TPMS), this light
comes on briefly when the engine is
started. It provides information
about tire pressures and the TPMS.
When the Light Is On Steady
This indicates that one or more of
the tires are significantly
underinflated. Stop as soon as possible, and
inflate the tires to the pressure value
shown on the Tire and Loading
Information label. See
Tire Pressure
0 227.
When the Light Flashes First and
Then Is On Steady
If the light flashes for about a minute
and then stays on, there may be a
problem with the TPMS. If the
problem is not corrected, the light
will come on at every ignition cycle.
See Tire Pressure Monitor
Operation 0229.
Engine Oil Pressure Light
Caution
Lack of proper engine oil
maintenance can damage the
engine. Driving with the engine oil
low can also damage the engine.
The repairs would not be covered
by the vehicle warranty. Check
the oil level as soon as possible.
Add oil if required, but if the oil
(Continued)

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
108 Instruments and Controls
Caution (Continued)
level is within the operating range
and the oil pressure is still low,
have the vehicle serviced. Always
follow the maintenance schedule
for changing engine oil.
This light should come on briefly as
the engine is started. If it does not
come on, have the vehicle serviced
by your dealer.
If the light comes on and stays on, it
means that oil is not flowing through
the engine properly. The vehicle
could be low on oil and might have
some other system problem. See
your dealer.
Low Fuel Warning Light
This light comes on for a few
seconds when the ignition is turned
on as a check to indicate it is
working. If it does not come on,
have it fixed.
The low fuel warning light comes on
and a chime sounds periodically
when the vehicle is low on fuel. The
light turns off when fuel is added to
the fuel tank.
Immobilizer Light
The immobilizer light should come
on briefly as the engine is started.
If it does not come on, have the
vehicle serviced by your dealer.
If the system is working normally,
the indicator light turns off.
If the light stays on and the engine
does not start, there could be a
problem with the immobilizer
system. SeeImmobilizer Operation
0 21.
High-Beam On Light
This light comes on when the
high-beam headlamps are in use.
See Headlamp High/Low-Beam
Changer 0123.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
Instruments and Controls 111
DIC Menu Items
Press MENU on the turn signal
lever until the Info menu is
displayed. Use
\scroll through the
menu items. Not all items are
available on every vehicle.
. Digital Speedometer
. Trip A or B, Average Fuel
Economy
. Fuel Range
. Oil Life
. Tire Pressure
. Fuel Economy
Digital Speedometer
The speedometer shows how fast
the vehicle is moving in either
kilometers per hour (km/h) or miles
per hour (mph). The speedometer
cannot be reset.
Trip A or Trip B, Average Fuel
Economy
Displays the current distance
traveled, in either kilometers (km) or
miles (mi), from the last reset for the
trip odometer. The trip odometer can be reset to zero by pressing and
holding the reset stem in the cluster
while the trip odometer display is
showing.
Also displays the approximate
average liters per 100 kilometers
(L/100 km) or miles per
gallon (mpg). This number is based
on the number of L/100 km (mpg)
recorded since the last time this
menu item was reset. This number
reflects only the approximate
average fuel economy that the
vehicle has right now, and will
change as driving conditions
change. The average fuel economy
can be reset by pressing SET/CLR
while the Average Fuel Economy
display is showing.
Fuel Range
This display shows the approximate
distance the vehicle can be driven
without refueling. The fuel range
estimate is based on an average of
the vehicle’
s fuel economy over
recent driving history and the
amount of fuel remaining in the fuel
tank. Fuel range cannot be reset. Oil Life
This display shows an estimate of
the oil's remaining useful life. If OIL
LIFE 99% REMAINING is displayed,
that means 99% of the current oil
life remains.
When the remaining oil life is low,
the CHANGE ENGINE OIL SOON
message will appear on the display.
The oil should be changed as soon
as possible. See
Engine Oil0192.
In addition to the Engine Oil Life
System monitoring the oil life,
additional maintenance is
recommended in the Maintenance
Schedule in this manual. See
Maintenance Schedule 0263 for
more information.
Remember, the Oil Life display must
be reset after each oil change. It will
not reset itself. Also, be careful not
to reset the Oil Life display
accidentally at any time other than
when the oil has just been changed.
It cannot be reset accurately until
the next oil change. To reset the
Engine Oil Life System, press

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
130 Climate Controls
Climate Controls
Climate Control Systems
Climate Control Systems . . . . . 130
Dual Automatic ClimateControl System . . . . . . . . . . . . . 132
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . 135
Maintenance
Air Intake . . . . . . . . . . . . . . . . . . . . . 136
Passenger Compartment AirFilter . . . . . . . . . . . . . . . . . . . . . . . . 136
Service . . . . . . . . . . . . . . . . . . . . . . . 136
Climate Control Systems
The heating, cooling, defrosting, and ventilation for the vehicle can be
controlled with this system.
1. Temperature Control
2. Air Delivery Modes
3. Fan Control
4. Defrost
5. Rear Window Defogger
6. Air Conditioning
7. Recirculation
The following are climate control
settings that use more fuel: .
Defrost mode
. Extreme temperature settings
. High fan speed settings
To help reduce fuel usage:
. Select a temperature setting that
is higher in hot weather and
lower in cold weather.
. Turn off the air conditioning
when it is not needed.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-13710474) -
2020 - CRC - 10/7/19
136 Climate Controls
Maintenance
Air Intake
Clear away any ice, snow, or leaves
from the air intake at the base of the
windshield that can block the flow of
air into the vehicle.
Passenger Compartment
Air Filter
The filter removes dust, pollen, and
other airborne irritants from outside
air that is pulled into the vehicle.
The filter should be replaced as part
of routine scheduled maintenance.
SeeMaintenance Schedule 0263.
To find out what type of filter to use,
see Maintenance Replacement
Parts 0273.
1. Open the glove box completely and disconnect the damper on
the outboard side.2. Push in both sides of the glovebox and pull to remove.
3. Open the filter cover byreleasing tabs on both sides
and pulling up the cover.
4. Replace the air filter.
5. Close the air filter cover and reinstall the glove box.
See your dealer if additional
assistance is needed.
Service
All vehicles have a label underhood
that identifies the refrigerant used in
the vehicle. The refrigerant system
should only be serviced by trained
and certified technicians. The air
conditioning evaporator should
never be repaired or replaced by
one from a salvage vehicle.
It should only be replaced by a new
evaporator to ensure proper and
safe operation.
During service, all refrigerants
should be reclaimed with proper
equipment. Venting refrigerants
directly to the atmosphere is harmful
to the environment and may also