maintenance BUICK ENCORE 2021 Owner's Manual

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Keys, Doors, and Windows . . . . . . . . . . . . . . . 6
Seats and Restraints . . . . . . . . . . . . . . . . . . . . . 24
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Instruments and Controls . . . . . . . . . . . . . . . . 71
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Infotainment System . . . . . . . . . . . . . . . . . . . 103
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . 159
Driving and Operating . . . . . . . . . . . . . . . . . . 163
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Service and Maintenance . . . . . . . . . . . . . . 266
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . 279
Customer Information . . . . . . . . . . . . . . . . . . 282
Reporting Safety Defects . . . . . . . . . . . . . . . 290
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Connected Services . . . . . . . . . . . . . . . . . . . . . 299
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Introduction
The names, logos, emblems, slogans, vehicle
model names, and vehicle body designs
appearing in this manual including, but not
limited to, GM, the GM logo, BUICK, the
BUICK Emblem, and ENCORE are trademarks
and/or service marks of General Motors LLC,
its subsidiaries, affiliates, or licensors.
For vehicles first sold in Canada, substitute
the name“General Motors of Canada
Company” for Buick Motor Division wherever
it appears in this manual.
This manual describes features that may or
may not be on the vehicle because of
optional equipment that was not purchased
on the vehicle, model variants, country
specifications, features/applications that may not be available in your region, or changes
subsequent to the printing of this owner’s
manual.
Refer to the purchase documentation
relating to your specific vehicle to confirm
the features.
Keep this manual in the vehicle for quick
reference.Canadian Vehicle Owners
A French language manual can be obtained
from your dealer, at www.helminc.com,
or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de ce guide
en français auprès du concessionnaire ou à
l'adresse suivante:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Litho in U.S.A.
Part No. 84709979 B Second Printing©2020 General Motors LLC. All Rights Reserved.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
48 Seats and Restraints
system from properly turning off the
passenger airbag(s). SeePassenger Sensing
System 044.
If the vehicle has rollover roof-rail airbags,
see Different Size Tires and Wheels 0245 for
additional important information.
If the vehicle must be modified because you
have a disability and have questions about
whether the modifications will affect the
vehicle's airbag system, or if you have
questions about whether the airbag system
will be affected if the vehicle is modified for
any other reason, call Customer Assistance.
See Customer Assistance Offices 0284.
Airbag System Check
The airbag system does not need regularly
scheduled maintenance or replacement.
Make sure the airbag readiness light is
working. See Airbag Readiness Light 079.
Caution
If an airbag covering is damaged, opened,
or broken, the airbag may not work
properly. Do not open or break the airbag
coverings. If there are any opened or
broken airbag coverings, have the airbag
(Continued)
Caution (Continued)
covering and/or airbag module replaced.
For the location of the airbags, see Where
Are the Airbags? 040. See your dealer
for service.
Replacing Airbag System Parts
after a Crash
{Warning
A crash can damage the airbag systems
in the vehicle. A damaged airbag system
may not properly protect you and your
passenger(s) in a crash, resulting in
serious injury or even death. To help
make sure the airbag systems are
working properly after a crash, have
them inspected and any necessary
replacements made as soon as possible.
If an airbag inflates, you will need to
replace airbag system parts. See your dealer
for service. If the airbag readiness light stays on after
the vehicle is started or comes on when you
are driving, the airbag system may not work
properly. Have the vehicle serviced right
away. See
Airbag Readiness Light 079.
Child Restraints
Older Children
Older children who have outgrown booster
seats should wear the vehicle’s seat belts.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Instruments and Controls 81
driven with the light on, be sure to turn off
all accessories, such as the radio and air
conditioner.
Malfunction Indicator Lamp
(Check Engine Light)
This light is part of the vehicle’s emission
control on-board diagnostic system. If this
light is on while the engine is running, a
malfunction has been detected and the
vehicle may require service. The light should
come on to show that it is working when
the ignition is in Service Mode. SeeIgnition
Positions 0174.
Malfunctions are often indicated by the
system before any problem is noticeable.
Being aware of the light and seeking service
promptly when it comes on may prevent
damage.
Caution
If the vehicle is driven continually with
this light on, the emission control system
may not work as well, the fuel economy
may be lower, and the vehicle may not
run smoothly. This could lead to costly
repairs that might not be covered by the
vehicle warranty.
Caution
Modifications to the engine, transmission,
exhaust, intake, or fuel system, or the
use of replacement tires that do not
meet the original tire specifications, can
cause this light to come on. This could
lead to costly repairs not covered by the
vehicle warranty. This could also affect
the vehicle’s ability to pass an Emissions
Inspection/Maintenance test. See
Accessories and Modifications 0202.
If the light is flashing : A malfunction has
been detected that could damage the
emission control system and increase vehicle
emissions. Diagnosis and service may be
required. To help prevent damage, reduce vehicle
speed and avoid hard accelerations and
uphill grades.
If the light continues to flash, find a safe
place to park. Turn the vehicle off and wait
at least 10 seconds before restarting the
engine. If the light is still flashing, follow
the previous guidelines and see your dealer
for service as soon as possible.
If the light is on steady :
A malfunction has
been detected. Diagnosis and service may be
required.
Check the following:
.If equipped with capless fuel fill: If fuel
has been added to the vehicle using the
capless funnel adapter, make sure that it
has been removed. See “Filling the Tank
with a Portable Gas Can” underFilling the
Tank (Capless Fuel Fill) 0197 or
Filling the Tank (Capped Fuel Fill) 0198.
The diagnostic system can detect if the
adapter has been left installed in the
vehicle, allowing fuel to evaporate into
the atmosphere. A few driving trips with
the adapter removed may turn off the
light.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
82 Instruments and Controls
.If equipped with capped fuel fill: A loose
or missing fuel cap may cause the light
to come on. SeeFilling the Tank (Capless
Fuel Fill) 0197 or
Filling the Tank (Capped Fuel Fill) 0198.
A few driving trips with the cap properly
installed may turn the light off.
.Poor fuel quality can cause inefficient
engine operation and poor drivability,
which may go away once the engine is
warmed up. If this occurs, change the fuel
brand. It may require at least one full
tank of the proper fuel to turn the light
off. See Recommended Fuel 0196.
If the light remains on, see your dealer.
Emissions Inspection and Maintenance
Programs
If the vehicle requires an Emissions
Inspection/Maintenance test, the test
equipment will likely connect to the
vehicle's Data Link Connector (DLC).
The DLC is under the instrument panel to
the left of the steering wheel. Connecting
devices that are not used to perform an
Emissions Inspection/Maintenance test or to
service the vehicle may affect vehicle
operation. See Add-On Electrical Equipment
0 200. See your dealer if assistance is
needed.
The vehicle may not pass inspection if:
.The light is on when the engine is
running.
.The light does not come on when the
ignition is in Service Mode.
.Critical emission control systems have not
been completely diagnosed. If this
happens, the vehicle would not be ready
for inspection and might require
several days of routine driving before the
system is ready for inspection. This can
happen if the 12-volt battery has recently
been replaced or run down, or if the
vehicle has been recently serviced.
See your dealer if the vehicle will not pass
or cannot be made ready for the test.
Brake System Warning Light
MetricEnglish
This light should come on briefly when the
vehicle is turned on. If it does not come on
then, have it fixed so it will be ready to
warn you if there is a problem.
When the vehicle is on, the brake system
warning light also comes on when the
parking brake is set. The light stays on if
the parking brake does not fully release. If it
stays on after the parking brake is fully
released, there is a brake problem. Have the
brake system inspected right away.
If the light comes on while driving, pull off
the road and stop carefully. The brake pedal
might be harder to push, or the brake pedal
may go closer to the floor. It could take
longer to stop. If the light is still on, have
the vehicle towed for service. See Towing
the Vehicle 0255.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Instruments and Controls 85
When the Light Flashes First and Then Is On
Steady
If the light flashes for about a minute and
then stays on, there may be a problem with
the TPMS. If the problem is not corrected,
the light will come on at every ignition
cycle. SeeTire Pressure Monitor Operation
0 240.
Engine Oil Pressure Light
Caution
Lack of proper engine oil maintenance
can damage the engine. Driving with the
engine oil low can also damage the
engine. The repairs would not be covered
by the vehicle warranty. Check the oil
level as soon as possible. Add oil if
required, but if the oil level is within the
operating range and the oil pressure is
still low, have the vehicle serviced.
Always follow the maintenance schedule
for changing engine oil.
This light should come on briefly as the
engine is started. If it does not come on,
have the vehicle serviced by your dealer.
If the light comes on and stays on, it means
that oil is not flowing through the engine
properly. The vehicle could be low on oil
and might have some other system
problem. See your dealer.
Low Fuel Warning Light
A Low Fuel Warning Light near the fuel
gauge comes on briefly when the ignition is
turned on as a check to show it is working. It also comes on when the fuel gauge
indicator nears empty. The light turns off
when fuel is added. If it does not, have the
vehicle serviced.
Immobilizer Light
The immobilizer light should come on briefly
as the engine is started. If it does not come
on, have the vehicle serviced by your dealer.
If the system is working normally, the
indicator light turns off.
If the light stays on and the engine does
not start, there could be a problem with the
immobilizer system. See
Immobilizer
Operation 019.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
88 Instruments and Controls
average of the vehicle’s fuel economy over
recent driving history and the amount of
fuel remaining in the fuel tank. Fuel range
cannot be reset.
Oil Life
This display shows an estimate of the oil's
remaining useful life. If OIL LIFE 99%
REMAINING is displayed, that means 99% of
the current oil life remains.
When the remaining oil life is low, the
CHANGE ENGINE OIL SOON message will
appear on the display. The oil should be
changed as soon as possible. SeeEngine Oil
0 208. In addition to the Engine Oil Life
System monitoring the oil life, additional
maintenance is recommended in the
Maintenance Schedule in this manual. See
Maintenance Schedule 0267 for more
information.
Remember, the Oil Life display must be
reset after each oil change. It will not reset
itself. Also, be careful not to reset the Oil
Life display accidentally at any time other
than when the oil has just been changed.
It cannot be reset accurately until the next
oil change. To reset the Engine Oil Life
System, press SET/CLR while the Remaining
Oil Life display is active. See Engine Oil Life
System 0210. Tire Pressure
The display will show a vehicle with the
approximate pressures of all four tires. Tire
pressure is displayed in either
kilopascal (kPa) or pounds per square
inch (psi). See
Tire Pressure Monitor System
0 239 and
Tire Pressure Monitor Operation 0240 for
more information.
Fuel Economy
The center displays the approximate
instantaneous fuel economy as a number
and bar graph. Displayed above the bar
graph is a running average of fuel economy
for the most recently travelled selected
distance. Displayed below the bar graph is
the best average fuel economy that has
been achieved for the selected distance. The
selected distance is displayed at the top of
the page as “last xxx mi/km”.
Press SET/CLR to select the distance or reset
best value.
Hold SET/CLR to reset the best average fuel
economy. After reset, the best value
displays until the selected distance has been
travelled. The display provides information
on how current driving behavior affects the running average and how well recent driving
compares to the best that has been
achieved for the selected distance.
Compass
The vehicle has a compass display in the
DIC. See
Compass 074 for more
information.
Vehicle Messages
Messages displayed on the DIC indicate the
status of the vehicle or some action that
may be needed to correct a condition.
Multiple messages may appear one after
another.
The messages that do not require
immediate action can be acknowledged and
cleared by pressing SET/CLR. The messages
that require immediate action cannot be
cleared until that action is performed.
All messages should be taken seriously;
clearing the message does not correct the
problem.
If a SERVICE message appears, see your
dealer.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Climate Controls 159
Climate Controls
Climate Control Systems
Climate Control Systems . . . . . . . . . . . . . . . 159
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Maintenance
Air Intake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Passenger Compartment Air Filter . . . . . 161
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Climate Control Systems
The heating, cooling, defrosting, and ventilation for the vehicle can be controlled with this
system.
1. Temperature Control
2. Air Delivery Modes
3. Fan Control
4. Defrost5. Rear Window Defogger
6. Air Conditioning
7. Recirculation

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Climate Controls 161
Caution (Continued)
lines in the rear glass. These actions may
damage the rear defogger. Repairs would
not be covered by the vehicle warranty.
Air Vents
Use the louvers located on the air vents to
change the direction of the airflow.
Use the thumbwheels near the air vents to
control the amount of airflow or to shut off
the airflow.
Operation Tips
.Keep all outlets open whenever possible
for best system performance.
.Keep the paths under all seats clear of
objects to help circulate the air inside the
vehicle more effectively.
.Clear away any ice, snow, or leaves from
the air inlets at the base of the
windshield that can block the flow of air
into the vehicle.
.Clear snow off the hood to improve
visibility and help decrease moisture
drawn into the vehicle.
.Use of non-GM approved hood deflectors
can adversely affect the performance of
the system.
Maintenance
Air Intake
Clear away any ice, snow, or leaves from
the air intake at the base of the windshield
that can block the flow of air into the
vehicle.
Passenger Compartment Air Filter
The filter removes dust, pollen, and other
airborne irritants from outside air that is
pulled into the vehicle.
The filter should be replaced as part of
routine scheduled maintenance. See
Maintenance Schedule0267. To find out
what type of filter to use, see Maintenance
Replacement Parts 0276.
1. Open the glove box completely and disconnect the damper on the
outboard side.
2. Push in both sides of the glove box andpull to remove.
3. Open the filter cover by releasing tabson both sides and pulling up the cover.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
162 Climate Controls
4. Replace the air filter.
5. Close the air filter cover and reinstall theglove box.
See your dealer if additional assistance is
needed.
Service
All vehicles have a label underhood that
identifies the refrigerant used in the vehicle.
The refrigerant system should only be
serviced by trained and certified technicians.
The air conditioning evaporator should never
be repaired or replaced by one from a
salvage vehicle. It should only be replaced
by a new evaporator to ensure proper and
safe operation.
During service, all refrigerants should be
reclaimed with proper equipment. Venting
refrigerants directly to the atmosphere is
harmful to the environment and may also
create unsafe conditions based on
inhalation, combustion, frostbite, or other
health-based concerns.
The air conditioning system requires periodic
maintenance. See Maintenance Schedule
0 267.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
164 Driving and Operating
Driving Information
Driver Behavior
Driving is an important responsibility. Driver
behavior, the driving environment, and the
vehicle's design all affect how well a vehicle
performs.
Being aware of these factors can help in
understanding how the vehicle handles and
what can be done to avoid many types of
crashes, including a rollover crash.
Most serious injuries and fatalities to
unbelted occupants can be reduced or
prevented by the use of seat belts. In a
rollover crash, an unbelted person is
significantly more likely to die than a
person wearing a seat belt. In addition,
avoiding excessive speed, sudden or abrupt
turns, and drunken or aggressive driving can
help make trips safer and avoid the
possibility of a crash.
Driving Environment
Be prepared for driving in inclement
weather, at night, or during other times
where visibility or traction may be limited,such as on curves, slippery roads, or hilly
terrain. Unfamiliar surroundings can also
have hidden hazards.
Vehicle Design
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
This is because they have a higher ground
clearance and a narrower track or shorter
wheelbase than passenger cars, which makes
them more capable for off-road driving.
While these design characteristics provide
the driver with a better view of the road,
these vehicles do have a higher center of
gravity than other types of vehicles.
A utility vehicle does not handle the same
as a vehicle with a lower center of gravity,
like a car, in similar situations.
Safe driver behavior and understanding of
the environment can help avoid a rollover
crash in any type of vehicle, including utility
vehicles.
Driving for Better Fuel Economy
Driving habits can affect fuel mileage. Here
are some driving tips to get the best fuel
economy possible:
.Set the climate controls to the desired
temperature after the engine is started,
or turn them off when not required.
.Avoid fast starts and accelerate smoothly.
.Brake gradually and avoid abrupt stops.
.Avoid idling the engine for long periods
of time.
.When road and weather conditions are
appropriate, use cruise control.
.Always follow posted speed limits or
drive more slowly when conditions
require.
.Keep vehicle tires properly inflated.
.Combine several trips into a single trip.
.Replace the vehicle's tires with the same
TPC Spec number molded into the tire's
sidewall near the size.
.Follow recommended scheduled
maintenance.
Distracted Driving
Distraction comes in many forms and can
take your focus from the task of driving.
Exercise good judgment and do not let other
activities divert your attention away from
the road. Many local governments have