BUICK ENCORE GX 2020 Owner's Manual

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the first use. To find new locations,
touch OnStar Advisor, Home
Directions, Place Voice Search,
or Address Voice Search.
Lane Guidance
When available, the system will
show the best lane(s) to be in for
the next maneuver.
Cancel a Route
If a route is in progress using either
the vehicle navigation system or the
Turn-by-Turn route, and a new route
is requested, the current route in
progress will be canceled.
Global Positioning
System (GPS)
If equipped, the position of the
vehicle is determined by using
satellite signals, various vehicle
signals, and map data.
At times, other interference such as
the satellite condition, road
configuration, condition of the
vehicle, and/or other circumstances
can affect the navigation system's
ability to determine the accurate
position of the vehicle.
The GPS shows the current position
of the vehicle using signals sent by
GPS satellites. When the vehicle is
not receiving signals from the
satellites, a symbol appears in the
status bar.
This system might not be available
or interference can occur if any of
the following are true:
.Signals are obstructed by tall
buildings, trees, large trucks,
or a tunnel.
. Satellites are being repaired or
improved. For more information if the GPS is
not functioning properly, see
Problems with Route Guidance
0
181 and
If the System Needs Service 0181.
Vehicle Positioning
At times, the position of the vehicle
on the map could be inaccurate due
to one or more of the following
reasons:
.
The road system has changed.
. The vehicle is driving on slippery
road surfaces such as sand,
gravel, or snow.
. The vehicle is traveling on
winding roads or long, straight
roads.
. The vehicle is approaching a tall
building or a large vehicle.
. The surface streets run parallel
to a freeway.
. The vehicle has been transferred
by a vehicle carrier or a ferry.
. The current position calibration
is set incorrectly.

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.The vehicle is traveling at high
speed.
. The vehicle changes directions
more than once, or the vehicle is
turning on a turn table in a
parking lot.
. The vehicle is entering and/or
exiting a parking lot, garage, or a
lot with a roof.
. The GPS signal is not received.
. A roof carrier is installed on the
vehicle.
. Tire chains are installed on the
vehicle.
. The tires are replaced or worn.
. The tire pressure for the tires is
incorrect.
. This is the first navigation use
after the map data is updated.
. The 12-volt battery has been
disconnected for several days.
. The vehicle is driving in heavy
traffic where driving is at low
speeds, and the vehicle is
stopped and started repeatedly.Problems with Route
Guidance
Inappropriate route guidance can
occur under one or more of the
following conditions:
.The turn was not made on the
road indicated.
. Route guidance might not be
available when using automatic
rerouting for the next right or
left turn.
. The route might not be changed
when using automatic rerouting.
. There is no route guidance when
turning at an intersection.
. Plural names of places might be
announced occasionally.
. It could take a long time to
operate automatic rerouting
during high-speed driving.
. Automatic rerouting might
display a route returning to the
set waypoint if heading for a
destination without passing
through a set waypoint. .
The route prohibits the entry of a
vehicle due to a regulation by
time or season or any other
regulation which may be given.
. Some routes might not be
searched.
. The route to the destination
might not be shown if there are
new roads, if roads have
recently changed, or if certain
roads are not listed in the map
data. See Maps0171.
To recalibrate the vehicle's position
on the map, park with the vehicle
running for two to five minutes, until
the vehicle position updates. Make
sure the vehicle is parked in a
location that is safe and has a clear
view of the sky and away from large
obstructions.
If the System Needs
Service
If the navigation system needs
service, see your dealer.

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Map Data Updates
The map data in the vehicle is the
most up-to-date information
available when the vehicle was
produced. The map data is updated
periodically, provided that the map
information has changed and the
vehicle has a relevant service plan.
Over-the-Air-Vehicle Map
Updates
If equipped, the infotainment system
can receive map updates over the
air. Map updates occur within a
161 km (100 mi) radius around the
home address on file. This
boundary will adjust over time
based on driving patterns. The
vehicle uses a Cloud-connected
service to receive the date and
downloads it to the system’s
onboard SD card, if equipped.
A data plan or compatible mobile
device hotspot is required. The SD
card is required for navigation
system function.
When a map update is available, a
prompt will appear on the
infotainment display. Once theupdate is accepted, it will download
and run in the background without
interruption any infotainment
functions. The download will carry
over ignition cycles, stopping and
starting where it left off. The
updates can be set to download
automatically.
See www.gmnavdisc.com for details
on ordering, purchasing, and
installing a new or replacement SD
card. Features are subject to
change. For more information on
this feature, see my.buick.com/
learn.
Database Coverage
Explanations
Coverage areas vary with respect to
the level of map detail available for
any given area. Some areas feature
greater levels of detail than others.
If this happens, it does not mean
there is a problem with the system.
As the map data is updated, more
detail can become available for
areas that previously had limited
detail. See
Map Data Updates
0 182.
Voice Recognition
If equipped, voice recognition allows
for hands-free operation within the
navigation, audio, phone, and
weather applications. This feature
can be started by pressing
gon the
steering wheel or touching
gon the
infotainment display.
However, not all features within
these areas are supported by voice
commands. Generally, only complex
tasks that require multiple manual
interactions to complete are
supported by voice commands.
For example, tasks that take more
than one or two touches, such as a
song or artist to play from a media
device, would be supported by voice
commands. Other tasks, like
adjusting the volume or seeking up
or down, are audio features that are
easily performed by touching one or
two options, and are not supported
by voice commands.
In general there are flexible ways to
speak commands for completing the
tasks.

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If your language supports it, try
stating a one-shot command, such
as“Directions to address street, city, state/province>.” Do not
include the ZIP code while stating
the address during the command.
Another example of a one-shot
Destination Entry command is,
“Directions to Place of Interest at
.” If these commands do not
work, try saying, “Take me to Place
of Interest” or“Find address” and
the system will walk you through by
asking additional questions.
Hybrid Speech Recognition
If equipped, this feature helps
distinguish words by using
Internet-based information along
with the system’ s voice recognition
database. This allows you to speak
more naturally when using voice
recognition.
Using Voice Recognition
Voice recognition becomes available
once the system has been
initialized. This begins when the
ignition is turned on. Initialization
may take a few moments. 1. Press
gon the steering wheel
controls to activate voice
recognition.
2. The audio system mutes and the system plays a prompt.
3. Clearly speak one of the commands described in this
section.
A voice recognition system
prompt can be interrupted while
it is playing by pressing
g
again.
Once voice recognition is started,
both the infotainment display and
instrument cluster show the
selections and visual dialog content.
These displays can be turned on or
off in the Tutorial Mode under
Settings 0195.
There are three voice prompt modes
supported:
. Informative verbal prompts: This
type of prompt will provide more
information regarding the
supported actions. .
Short prompts: This type of
prompt will provide simple
instructions about what can be
stated.
. Auto informative prompts: This
type of prompt plays during the
first few speech sessions, then
automatically switches to the
short prompt after some
experience has been gained
through using the system.
If a command is not spoken, the
voice recognition system says a
help prompt.
Prompts and Infotainment
Displays
While a voice recognition session is
active, there may be corresponding
options showing on the displays.
A selection can be made by
manually touching the option, or by
speaking the number for the option
to select. Manual interaction in the
voice recognition session is
permitted. Interaction during a voice
session may be completed entirely
using voice commands while some
manual commands may expedite a

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task. If a selection is made using a
manual control, the voice
recognition dialog will progress in
the same way as if the selection
were made using a voice command.
Once the system completes the
task, or the session is terminated,
the voice recognition dialog stops.
An example of this type of manual
intervention is touching an entry of a
displayed number list instead of
speaking the number associated
with the entry desired.
Canceling Voice Recognition
.Touch or say “Cancel”or“Exit”
to terminate the voice
recognition session and show
the display where voice
recognition was initiated.
. Press
ion the steering wheel
controls to terminate the voice
recognition session and show
the display where voice
recognition was initiated. Natural Language Commands
Most languages do not support
natural language commands in
sentence form. For those
languages, use direct commands
like the examples shown on the
display.
Helpful Hints for Speaking
Commands
Voice recognition can understand
commands that are naturally stated
in sentence form or direct
commands that state the application
and the task.
For best results:
.
Listen for the prompt before
saying a command or reply.
. Speak the command naturally,
not too fast, not too slow.
. Use direct commands without a
lot of extra words. For example,
“Call at work,” “Play”
followed by the artist or song
name, or “Tune”followed by the
radio station number. .
Navigation destinations can be
made in a single command
using keywords. A few examples
are: “I want directions to an
address,” “I need to find a place
of interest or (POI),” or“Find
contact.”
The system responds by
requesting more details. For
other POIs, say the name of a
category like “Restaurants,”
“Shopping Malls,” or“Hospitals.”
. Navigating to a destination
outside of the current country
takes more than one command.
The first command is to tell the
system where the navigation will
take place, such as an Address,
Intersection, POI, or Contact.
If Address or Intersection is
selected, the second command
is to say, “Change Country.”
Once the system responds, say
the country before saying the
rest of the address and/or
intersection.
If POI is asked for, say “Change
Location,” then“Change
Country.”

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Direct commands might be more
clearly understood by the system.
An example of a direct command
would be“Call .”
Examples of these direct commands
are displayed on most of the
screens while a voice session is
active. If “Phone”or“Phone
Commands,” is spoken, the system
understands that a phone call is
requested and will respond with
questions until enough details are
gathered to make a call.
If a cell phone number has been
saved with a name and a place, the
direct command should include
both, for example “Call
at work.”
Using Voice Recognition for
List Options
When a list is displayed, a voice
prompt will ask to confirm or select
an option from that list.
When a display contains a list, there
may be options that are available
but not displayed. The list on a
voice recognition screen functions
the same as a list on other displays. Scrolling or flinging can be used to
help display other entries from
the list.
Manually scrolling or paging the list
on a display during a voice
recognition session suspends the
current voice recognition event and
plays the prompt
“Please select
manually or touch the Back icon on
the infotainment display to try
again.”
If manual selection takes more than
15 seconds, the session terminates
and prompts that it has timed out.
The display returns to the display
where voice recognition was
initiated.
The Back Command
Say “Back” or touch the Back icon
on the infotainment display to go to
the previous menu.
If in voice recognition, and “Back”is
spoken all the way back to the
starting display, and then “Back”is
spoken one more time, the voice
recognition session will cancel. Help
Say
“Help” on any voice recognition
display and the help prompt for the
display is played.
Voice Recognition for the
Radio
If browsing the audio sources when
voice is touched, the voice
recognition commands for AM, FM,
and SiriusXM (if equipped) are
available.
“Switch to AM” :Switch bands to
AM and tune to the last AM radio
station.
“Switch to FM” :Switch bands to
FM and tune to the last FM radio
station.
“Switch to SXM” :Switch bands to
SiriusXM and tune to the last
SiriusXM channel.
“Tune to AM” :
Tune to the radio station whose
frequency is identified in the
command (like “nine fifty”).

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“Tune to FM”:
Tune to the radio station whose
frequency is identified in the
command (like “one oh one
point one”).
“Tune to AM
HD” :Tune to the HD Radio station
(if equipped) whose frequency is
identified in the command.
“Tune to FM
HD” :Tune to the HD Radio station
(if equipped) whose frequency is
identified in the command.
“Tune to FM HD
” :Tune to
the HD Radio station (if equipped)
whose frequency and HD channel
are identified in the command.
“Tune to SXM number>” :Tune to the SiriusXM
radio station whose channel number
is identified in the command.
“Tune to SXM name>” :Tune to the SiriusXM
radio station whose channel name
is identified in the command.Voice Recognition for Audio
MyMedia
The available voice recognition
commands for [browsing]
MyMedia are:
“Play Artist” :Begin a dialog to
enter a specific artist name.
“Play Artist ” :
Begin playback of a specific artist.
“Play Album” :Begin a dialog to
enter a specific album name.
“Play Album ” :
Begin playback of a specific album.
“Play Song” :Begin a dialog to
enter a specific song name.
“Play Song ” :Begin
playback of a specific song,
if available.
“Play Genre” :Begin a dialog to
enter a specific genre.
“Play Genre ” :
Begin playback of a specific genre.
“Play Playlist” :Begin a dialog to
enter a specific playlist name. “Play Playlist ”
:
Begin playback of a specific playlist.
“Play ” :Play
music from a specific device
identified by name. The device
name is the name displayed on the
display when the device is first
selected as an audio source.
“Play Chapter” :Begin a dialog to
enter a specific name.
“Play Chapter ” :
Begin playback of a specific
chapter.
“Play Audiobook” :Begin a dialog
to enter a specific audiobook.
“Play Audiobook name>” :Begin playback of a
specific audiobook.
“Play Episode” :Begin a dialog to
enter a specific name.
“Play Episode name>” :Begin playback of a
specific episode.
“Play Podcast” :Begin a dialog to
enter a specific podcast.

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“Play Podcast name>”:Begin playback of a
specific podcast.
“My Media” :Begin a dialog to
enter the desired media content.
Handling Large Amounts of Media
Content
It is expected that large amounts of
media content will be brought into
the vehicle. It may be necessary to
handle large amounts of media
content in a different way than
smaller amounts of media. The
system may limit the options of
voice recognition by not allowing
selection of files by voice at the
highest level if the number of files
exceeds the maximum limit.
Changes to voice commands due to
media content limits are:
. Files including other individual
files of all media types such as
songs, audiobook chapters,
podcast episodes, and videos.
. Album type folders including
types such as albums and
audiobooks. There are no restrictions if the
number of files and albums is fewer
than 12,000. When the number of
files connected to the system is
between 12,000 and 24,000, the
content cannot be accessed directly
with one command like
“Play
.”
The restriction is that the command
“Play Song” must be spoken first;
the system will then ask for the song
name. The reply command would be
to say the name of the song to play.
Similar limits exist for album
content. If there are more than
12,000 albums, but fewer than
24,000, the content cannot be
accessed directly with one
command like, “Play name>.” The command “Play
Album” must first be spoken; the
system will then ask for the album
name. The reply would be to say the
name of the album to play.
Once the number of files has
exceeded approximately 24,000,
there is no support for accessing the
songs directly through voice
commands. There will still be access to the media content by
using commands for playlists,
artists, and genres.
The access commands for playlists,
artists, and genres are prohibited
after the number of this type of
media exceeds 12,000.
The system will provide feedback
the first time voice recognition is
initiated if it has become apparent
that any of these limits are reached
during a device initializing process.
Voice recognition performance will
degrade to some extent based on
many factors when adding large
amounts of data to recognize. If this
is the case, perhaps accessing
songs through playlists or artist
name would work better.
Voice Recognition for
Navigation (if equipped)
“Navigation”
:Begin a dialog to
enter specific destination
information.
“Navigation Commands” :Begin a
dialog to enter specific destination
information.

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“Address”:Begin a dialog to enter
a specific destination address,
which includes the entire address
consisting of the house number,
street name, city, state/province,
and country. Do not include the
ZIP code.
“Place of Interest” :Begin a dialog
to enter a destination Place of
Interest category or major
brand name.
The name must be precisely
spoken. Nicknames or short names
for the businesses will not likely be
found. Lesser known businesses
might have to be located by
category, such as fast food, hotels,
or banks.
“Navigate to Contact” :Begin a
dialog to enter a specific destination
contact name.
“Cancel Route” :End route
guidance.
“Take Me Home” :Create a route
to a stored home location.Voice Recognition for the
Phone
“Call ” :Initiate a
call to a stored contact. The
command may include location if
the contact has location numbers
stored.
“Call At Home,” “At
Work,” “On Mobile,” or“On
Other” :Initiate a call to a stored
contact and location at home, at
work, on mobile device, or on
another phone.
“Call ” :
Initiate a call to a cell phone number
of seven digits, 10 digits, or three
digit emergency numbers.
“Pair Phone” :Begin the Bluetooth
pairing process. Follow the
instructions on the infotainment
display.
“Redial” :Initiate a call to the last
dialed number.
“Switch Phone” :Select a different
connected cell phone for outgoing
calls. “Voice Keypad”
:Begin a dialog to
enter special numbers like
international numbers. The numbers
can be entered in groups of digits
with each group of digits being
repeated back by the system. If the
group of digits is not correct, the
command “Delete”will remove the
last group of digits and allow them
to be re-entered. Once the entire
number has been entered, the
command “Call”will start dialing the
number.
Phone Assistant Voice
Recognition
Press and holdgon the steering
wheel controls to pass through and
launch Google phone assistant
or Siri.
For the low radio, whether
connected by Bluetooth or phone
projection, the only available voice
recognition is either Siri (iPhone) or
the Google Assistant (Android).

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Phone
Bluetooth (Overview)
The Bluetooth-capable system can
interact with many mobile devices,
allowing:
.Placement and receipt of calls in
a hands-free mode.
. Sharing of the device’s address
book or contact list with the
vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked:
. Become familiar with the
features of the mobile device.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
. Review the controls and
operation of the infotainment
system. .
Pair mobile device(s) to the
vehicle. The system may not
work with all mobile devices.
See “Pairing” later in this
section.
Vehicles with a Bluetooth system
can use a Bluetooth-capable mobile
device with a Hands-Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
while the ignition is on or in ACC/
ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all mobile devices
support all functions and not all
mobile devices work with the
Bluetooth system. See
my.buick.com for more information
about compatible mobile devices.
Controls
Use the controls on the center stack
and the steering wheel to operate
the Bluetooth system. Steering Wheel Controls
g:
Press to answer incoming calls
and start voice recognition on your
connected Bluetooth mobile device.
i: Press to end a call, decline a
call, or cancel an operation. Press
to mute or unmute the infotainment
system when not on a call.
Infotainment System Controls
For information about how to
navigate the menu system using the
infotainment controls, see Using the
System 0155.
Audio System
When using the Bluetooth mobile
device system, sound comes
through the vehicle's front audio
system speakers and overrides the
audio system. The volume level
while on a mobile device call can be
adjusted by pressing the steering
wheel controls or the volume control
on the center stack. The adjusted
volume level remains in memory for
later calls. The volume cannot be
lowered beyond a certain level.