emergency towing BUICK ENCORE GX 2023 Owners Manual

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16263917) - 2023 - CRC - 2/24/22
Driving and Operating 183
Driving and Operating
Driving Information
Driver Behavior . . . . . . . . . . . . . . . . . . . . . . . . 184
Driving Environment . . . . . . . . . . . . . . . . . . . 184
Vehicle Design . . . . . . . . . . . . . . . . . . . . . . . . . 184
Driving for Better Fuel Economy . . . . . . . 184
Distracted Driving . . . . . . . . . . . . . . . . . . . . . 185
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . 185
Impaired Driving . . . . . . . . . . . . . . . . . . . . . . . 185
Control of a Vehicle . . . . . . . . . . . . . . . . . . . 186
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 187
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 187
Driving on Wet Roads . . . . . . . . . . . . . . . . . 188
Hill and Mountain Roads . . . . . . . . . . . . . . 188
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . 189
If the Vehicle Is Stuck . . . . . . . . . . . . . . . . . 190
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 191
Starting and Operating
New Vehicle Break-In . . . . . . . . . . . . . . . . . . 193
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . 194
Starting the Engine . . . . . . . . . . . . . . . . . . . . 195
Stop/Start System . . . . . . . . . . . . . . . . . . . . . 196
Winter Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Engine Heater . . . . . . . . . . . . . . . . . . . . . . . . . 199
Retained Accessory Power (RAP) . . . . . . 200
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . 200Shifting out of Park . . . . . . . . . . . . . . . . . . . 201
Parking over Things That Burn . . . . . . . . . 201
Extended Parking . . . . . . . . . . . . . . . . . . . . . . 201
Engine Exhaust
Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 202
Running the Vehicle While Parked . . . . . 202
Automatic Transmission
Automatic Transmission . . . . . . . . . . . . . . . 202
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 204
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . 205
Brakes
Electric Brake Boost . . . . . . . . . . . . . . . . . . . 205
Antilock Brake System (ABS) . . . . . . . . . . 205
Electric Parking Brake . . . . . . . . . . . . . . . . . 206
Brake Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . 207
Ride Control Systems
Traction Control/Electronic Stability
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Cruise Control
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . 209
Adaptive Cruise Control (Camera) . . . . . . 211
Driver Assistance Systems
Driver Assistance Systems . . . . . . . . . . . . . 221 Assistance Systems for Parking or
Backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Rear Vision Camera (RVC) . . . . . . . . . . . . . . 222
Surround Vision System . . . . . . . . . . . . . . . 223
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Automatic Parking Assist (APA) . . . . . . . . 225
Rear Cross Traffic Alert (RCTA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Assistance Systems for Driving . . . . . . . . 227
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Automatic Emergency Braking (AEB) . . . . . . . . . . . . . . . . . . . . . . . . 230
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Side Blind Zone Alert (SBZA) . . . . . . . . . . . 233
Lane Change Alert (LCA) . . . . . . . . . . . . . . . 233
Lane Keep Assist (LKA) . . . . . . . . . . . . . . . . . 235
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Recommended Fuel . . . . . . . . . . . . . . . . . . . . 237
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . 237
Fuels in Foreign Countries . . . . . . . . . . . . . 238
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . 238
Filling the Tank . . . . . . . . . . . . . . . . . . . . . . . . 238
Filling a Portable Fuel Container . . . . . . . 239
Trailer Towing
General Towing Information . . . . . . . . . . 240

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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194 Driving and Operating
Caution (Continued)
.Do not tow a trailer during break-in.
SeeTrailer Towing 0243 for the trailer
towing capabilities of the vehicle and
more information.
Following break-in, engine speed and load
can be gradually increased.
On new vehicles, the various mechanical and
electrical systems experience a “break-in”
period during the first 6 400 km (4,000 mi)
of routine driving. As the vehicle is driven,
the mechanical systems adjust to provide
optimal fuel economy and transmission shift
performance.
Electrical systems will adapt and calibrate
during the break-in period. A one-time
occurrence of clicks and similar vehicle
noises is normal during this process.
Normal driving charges the vehicle’s battery
to achieve the best operation of the vehicle,
including fuel economy and the Stop/Start
System. See Stop/Start System 0196.
Ignition Positions
The vehicle has an electronic keyless ignition
with pushbutton start.
The remote key must be in the vehicle for
the system to operate. If the pushbutton
start is not working, the vehicle may be
near a strong radio antenna signal causing
interference to the Keyless Access system.
See Remote Key Operation 08.
Stopping the Engine/Off (No Indicator
Lights)
When the vehicle is stopped, press ENGINE
START/STOP once to turn the engine off.
To shift out of P (Park), the vehicle must be
on and the brake pedal must be applied. If the vehicle is in P (Park), the ignition will
turn off, and Retained Accessory Power
(RAP) will remain active. See
Retained
Accessory Power (RAP) 0200
If the vehicle is not in P (Park), the ignition
will return to accessory mode and display
the message SHIFT TO PARK in the Driver
Information Center (DIC).
When the vehicle is shifted into P (Park), the
ignition system will turn off.
The vehicle may have an electric steering
column lock. The lock is activated when the
vehicle is turned off and either front door is
opened. A sound may be heard as the lock
actuates or releases. The steering column
lock may not release with the wheels turned
off center. If this happens, the vehicle may
not start. Move the steering wheel from left
to right while attempting to start the
vehicle. If this does not work, the vehicle
needs service.
Do not turn the engine off when the vehicle
is moving. This will cause a loss of power
assist in the brake and steering systems and
disable the airbags.
If the vehicle must be turned off in an
emergency:

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Driving and Operating 207
If the EPB is applied while the vehicle is
moving, the vehicle will decelerate as long
as the switch is pulled. If the switch is
pulled until the vehicle comes to a stop, the
EPB will remain applied.
The vehicle may automatically apply the EPB
in some situations when the vehicle is not
moving. This is normal, and is done to
periodically check the correct operation of
the EPB system, or at the request of other
safety functions that utilize the EPB.
If the EPB fails to apply, block the rear
wheels to prevent vehicle movement.
EPB Release
To release the EPB:1. Turn the ignition on or to ACC/ ACCESSORY.
2. Apply and hold the brake pedal.
3. Press the EPB switch momentarily.
The EPB is released when the red parking
brake status light is off.
If the amber service parking brake warning
light is on, release the EPB by pressing and
holding the EPB switch. Continue to hold the
switch until the red parking brake status
light is off. If either light stays on after
release is attempted, see your dealer.
Caution
Driving with the parking brake on can
overheat the brake system and cause
premature wear or damage to brake
system parts. Make sure that the parking
brake is fully released and the brake
warning light is off before driving.
If you are towing a trailer and parking on a
hill, see Driving Characteristics and Towing
Tips 0240.
Automatic EPB Release
The EPB will automatically release if the
vehicle is running, placed into gear, and an
attempt is made to drive away. Avoid rapid
acceleration when the EPB is applied, to
preserve parking brake lining life.
Brake Assist
Brake Assist detects rapid brake pedal
applications due to emergency braking
situations and provides additional braking to
activate the Antilock Brake System (ABS) if
the brake pedal is not pushed hard enough
to activate ABS normally. Minor noise, brake
pedal pulsation, and/or pedal movement
during this time may occur. Continue to apply the brake pedal as the driving
situation dictates. Brake Assist disengages
when the brake pedal is released.
Hill Start Assist (HSA)
{Warning
Do not rely on the HSA feature. HSA does
not replace the need to pay attention
and drive safely. You may not hear or
feel alerts or warnings provided by this
system. Failure to use proper care when
driving may result in injury, death,
or vehicle damage. See
Defensive Driving
0 185.
When the vehicle is stopped on a grade, Hill
Start Assist (HSA) prevents the vehicle from
rolling in an unintended direction during the
transition from brake pedal release to
accelerator pedal apply. The brakes release
when the accelerator pedal is applied. HSA
brake hold duration may be selectable.
Standard Hold automatically releases the
brakes after a few seconds. Extended Hold
applies the Electric Parking Brake if the
accelerator pedal is not applied within a few
minutes. If hold duration is selectable, see
"Extended Hill Start Assist" in Settings >
Vehicle > Collision / Detection Systems. The

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Driving and Operating 227
In case the driver brakes, APA will not
disengage. Manual steering by the driver
automatically disengages APA.
Vehicle speed is limited to a maximum of
5 km/h (3 mph) during the parking
maneuver.
A progress arrow displays the status of the
parking maneuver. Depending on the space
size, additional maneuvers may be required,
and there will be additional instructions.
When changing gears, allow the automatic
steering to complete before continuing the
parking maneuver. APA will beep and
display a PARKING COMPLETE message.
Apply the brakes and place the vehicle in
P (Park).
APA may automatically disengage if:
.The steering wheel is used by the driver.
.The maximum allowed speed is exceeded.
.The parking brake is applied or the
vehicle is shifted into P (Park).
.There is a failure with the APA system.
.Electronic stability control or antilock
brakes are activated.
.A high priority vehicle message is
displayed in the DIC.
.The driver opens the door with an
unbuckled seat belt.The brake holds the vehicle until the parking
brake or brake is applied, or the vehicle is
shifted into P (Park).
To cancel APA, press
Oagain.
When the System Does Not Seem to
Work Properly
The APA system may require a short period
of driving along curves to calibrate.
Rear Cross Traffic Alert (RCTA)
System
If equipped, when the vehicle is shifted into
R (Reverse), RCTA displays a red warning
triangle with a left or right pointing arrow
on the infotainment display to warn of
traffic coming from the left or right. This
system detects objects coming from up to
20 m (65 ft) from the left or right side of
the vehicle. When an object is detected,
either three beeps sound from the left or
right depending on the direction of the
detected vehicle.
Use caution while backing up when towing
a trailer, as the RCTA detection zones that
extend out from the back of the vehicle do
not move further back when a trailer is
towed.
Turning the Features On or Off
RCTA can be turned on or off through
vehicle personalization. To view available
settings for this feature, touch the Settings
icon on the infotainment home page. Select
“Vehicle”
to display the list of available
options and select “Collision/Detection
Systems”.
Assistance Systems for Driving
If equipped, when driving the vehicle in a
forward gear, Forward Collision Alert (FCA),
Lane Departure Warning (LDW), Lane Keep
Assist (LKA), Side Blind Zone Alert (SBZA),
Lane Change Alert (LCA), Automatic
Emergency Braking (AEB), and/or the Front
Pedestrian Braking (FPB) System can help to
avoid a crash or reduce crash damage.
Forward Collision Alert (FCA)
System
If equipped, the FCA system may help to
avoid or reduce the harm caused by
front-end crashes. When approaching a
vehicle ahead too quickly, FCA provides a
red flashing alert on the windshield and
rapidly beeps. FCA also lights an amber
visual alert if following another vehicle
much too closely.

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Driving and Operating 231
Intelligent Brake Assist (IBA)
IBA may activate when the brake pedal is
applied quickly by providing a boost to
braking based on the speed of approach and
distance to a vehicle ahead.
Minor brake pedal pulsations or pedal
movement during this time is normal and
the brake pedal should continue to be
applied as needed. IBA will automatically
disengage only when the brake pedal is
released.
{Warning
IBA may increase vehicle braking in
situations when it may not be necessary.
You could block the flow of traffic. If this
occurs, take your foot off the brake pedal
and then apply the brakes as needed.
AEB and IBA can be disabled through vehicle
personalization. To view available settings
for this feature, touch the Settings icon on
the infotainment home page. Select
“Vehicle” to display the list of available
options and select “Collision/Detection
Systems”.
{Warning
Using AEB or IBA while towing a trailer
could cause you to lose control of the
vehicle and crash. Turn the system to
Alert, or if the vehicle has ACC to Off,
when towing a trailer.
A system unavailable message may
display if:
.The front of the vehicle or windshield is
not clean.
.Heavy rain or snow is interfering with
object detection.
.There is a problem with the StabiliTrak/
Electronic Stability Control (ESC) system.
The AEB system does not need service.
Front Pedestrian Braking (FPB)
System
If equipped, the FPB system may help avoid
or reduce the harm caused by front-end
crashes with nearby pedestrians when
driving in a forward gear. FPB displays an
amber indicator,
~, when a nearby
pedestrian is detected ahead. The indicator
may also be white depending on the equipped instrument cluster. See
Instrument
Cluster 093. When approaching a detected
pedestrian too quickly, FPB provides a red
flashing alert on the windshield and rapidly
beeps. FPB can provide a boost to braking or
automatically brake the vehicle. This system
includes Intelligent Brake Assist (IBA), and
the Automatic Emergency Braking (AEB)
system may also respond to pedestrians.
See Automatic Emergency Braking (AEB)
0 230.
The FPB system can detect and alert to
pedestrians in a forward gear at speeds
between 8 km/h (5 mph) and 80 km/h
(50 mph). During daytime driving, the
system detects pedestrians up to a distance
of approximately 40 m (131 ft). During
nighttime driving, system performance is
very limited.
{Warning
FPB does not provide an alert or
automatically brake the vehicle, unless it
detects a pedestrian. FPB may not detect
pedestrians, including children:
.When the pedestrian is not directly
ahead, fully visible, or standing
upright, or when part of a group. (Continued)

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Driving and Operating 241
.Vehicles can tow in D (Drive). If the
transmission downshifts too often, a
lower gear may be selected using Manual
Mode SeeManual Mode 0204.
If equipped, the following driver assistance
features should be turned off when towing
a trailer:
.Adaptive Cruise Control (ACC)
.Super Cruise Control
.Lane Keep Assist (LKA)
.Park Assist
.Automatic Parking Assist (APA)
.Reverse Automatic Braking (RAB)
If equipped, the following driver assistance
features should be turned to alert or off
when towing a trailer:
.Automatic Emergency Braking (AEB)
.Intelligent Brake Assist (IBA)
.Front Pedestrian Braking (FPB)
If equipped with Lane Change Alert (LCA),
the LCA detection zones that extend back
from the side of the vehicle do not move
further back when a trailer is towed. Use
caution while changing lanes when towing a
trailer. If equipped with Rear Cross Traffic Alert
(RCTA), use caution while backing up when
towing a trailer, as the RCTA detection zones
that extend out from the back of the vehicle
do not move further back when a trailer is
towed.
{Warning
To prevent serious injury or death from
carbon monoxide (CO), when towing a
trailer:
.Do not drive with the liftgate, trunk/
hatch, or rear-most window open.
.Fully open the air outlets on or under
the instrument panel.
.Adjust the climate control system to a
setting that brings in only outside air.
See
“Climate Control Systems” in the
Index.
For more information about carbon
monoxide, see Engine Exhaust 0202.
Towing a trailer requires experience. The
combination of the vehicle and trailer is
longer and not as responsive as the vehicle
itself. Get used to the handling and braking
of the combination by driving on a level
road surface before driving on public roads. The trailer structure, the tires, and the
brakes must be all be rated to carry the
intended cargo. Inadequate trailer
equipment can cause the combination to
operate in an unexpected or unsafe manner.
Before driving, inspect all trailer hitch parts
and attachments, safety chains, electrical
connectors, lamps, tires, and mirrors. See
Towing Equipment
0246. If the trailer has
electric brakes, start the combination
moving and then manually apply the trailer
brake controller to check the trailer brakes
work. During the trip, occasionally check
that the cargo and trailer are secure and
that the lamps and any trailer brakes are
working.Towing with a Stability Control System
When towing, the stability control system
might be heard. The system reacts to
vehicle movement caused by the trailer,
which mainly occurs during cornering. This is
normal when towing heavier trailers.
Following Distance
Stay at least twice as far behind the vehicle
ahead as you would when driving without a
trailer. This can help to avoid heavy braking
and sudden turns.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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310 Vehicle Care
Towing the Vehicle
Transporting a Disabled Vehicle
Caution
Incorrectly transporting a disabled vehicle
may cause damage to the vehicle. Use
proper tire straps to secure the vehicle to
the flatbed tow truck. Do not strap or
hook to any frame, underbody,
or suspension component not specified
below. Do not move vehicles with drive
axle tires on the ground. Damage is not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with an
electric parking brake and/or a
mechanical transmission range select
shifter. In the event of a loss of 12-volt
battery power, the electric parking brake
cannot be released, and the vehicle
cannot be shifted to N (Neutral). Tire
skates or dollies must be used under the
non-rolling tires to prevent damage while
(Continued)
Caution (Continued)
loading/unloading the vehicle. Dragging
the vehicle will cause damage not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with a tow
eye. Improper use of the tow eye may
cause damage to the vehicle and is not
covered by the vehicle warranty.
If equipped, use the tow eye to load the
vehicle onto a flatbed tow truck from a
flat road surface, or to move the vehicle
a very short distance at a walking pace.
The tow eye is not designed for off-road
recovery. The vehicle must be in
N (Neutral) with the electric parking
brake released when using the tow eye.
Contact a professional towing service if the
disabled vehicle must be transported. GM
recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary. If equipped, a tow eye may be located near
the spare tire or emergency jack. Do not use
the tow eye to pull the vehicle from the
snow, mud, sand, or ditch. Tow eye threads
may have right or left-hand threads. Use
caution when installing or removing the
tow eye.
The vehicle must be in N (Neutral) and the
electric parking brake must be released
when loading the vehicle onto a flatbed tow
truck.
.If the 12-volt battery is dead and/or
electric parking brake is not released, the
vehicle will not move. Try to jump start
the vehicle with a known good 12-volt
battery, shift the car into N (Neutral), and
release the electric parking brake. Refer to
Jump Starting - North America
0307.
.If unsuccessful, the vehicle will not move.
Tire skates or dollies must be used under
the non-rolling tires to prevent vehicle
damage.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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324 Service and Maintenance
Reset the oil life system when the oil is
changed. SeeEngine Oil Life System
0 258.
.When the REPLACE AT NEXT OIL CHANGE
message displays, the engine air filter
should be replaced at the next engine oil
change. When the REPLACE ENGINE AIR
FILTER SOON message displays, the
engine air filter should be replaced at the
earliest convenience. Reset the engine air
filter life system after the engine air filter
is replaced. See Engine Air Filter Life
System 0259.
Every 36 000 km (22,500 mi)
.Passenger compartment air filter
replacement (or every 24 months,
whichever occurs first). More frequent
replacement may be needed if the vehicle
is driven in areas with heavy traffic, poor
air quality, areas with high dust levels or
are sensitive to environmental allergens.
Filter replacement may also be needed if
you notice reduced airflow, windows
fogging up, or odors. Your local GM
Service location can help you determine
when it is the right time to replace your
filter. Every 96 000 km (60,000 mi)
.Replace spark plugs. Inspect spark plug
wires and/or boots.
Every 161 000 km (100,000 mi)
.Replace hood and/or body lift support gas
struts. Or every 10 years, whichever
comes first. See Gas Strut(s)0271.
Every 240 000 km (150,000 mi)
.Change rear axle fluid, if equipped with
AWD. Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water can
overcome the seals and contaminate the
transfer case fluid. Contaminated fluid will
decrease the life of the transfer case and/
or axles and should be replaced.
.Drain and fill engine cooling system. Or
every six years, whichever comes first.
See Cooling System 0260.
Severe Conditions Requiring More
Frequent Maintenance*
.Public service, military, or commercial use
vehicles to include the following:
‐ Ambulances, police cars, and
emergency rescue vehicles. ‐
Civilian vehicles such as light duty
pick-up trucks, SUVs, and passenger
cars that are used in military
applications.
‐ Recovery vehicles such as tow trucks
and flatbed single vehicle carriers or
any vehicle that is consistently used in
towing trailers or other loads.
‐ High use commercial vehicles such as
courier delivery vehicles, private
security patrol vehicles, or any vehicles
that operate on a 24–hour basis.
‐ Any vehicle consistently operated in a
high sand or dust environment such as
those used on oil pipelines and similar
applications.
.Vehicles that are regularly used for short
trips of 6 km (4 mi) or less.
The oil life indicator will show you when
to change the oil and filter. Under severe
conditions the indicator may come on
before 12 000 km (7,500 mi).
* Footnote: Under extreme driving
conditions listed above, it may be
necessary to replace your spark plugs at
more frequent intervals. For further
assistance in determining the most

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Customer Information 339
.Lock-Out Service:Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Buick dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices.
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to 7
liters. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been received, the Roadside Assistance advisor
will help you make arrangements and
explain how to receive payment.
.Alternative Service:
If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16263917) - 2023 - CRC - 2/24/22
Customer Information 341
Collision Parts
Genuine GM Collision parts are new parts
made with the same materials and
construction methods as the parts with
which the vehicle was originally built.
Genuine GM Collision parts are the best
choice to ensure that the vehicle's designed
appearance, durability, and safety are
preserved. The use of Genuine GM parts can
help maintain the GM New Vehicle Limited
Warranty.
Recycled original equipment parts may also
be used for repair. These parts are typically
removed from vehicles that were total losses
in prior crashes. In most cases, the parts
being recycled are from undamaged sections
of the vehicle. A recycled original equipment
GM part may be an acceptable choice to
maintain the vehicle's originally designed
appearance and safety performance;
however, the history of these parts is not
known. Such parts are not covered by the
GM New Vehicle Limited Warranty, and any
related failures are not covered by that
warranty.
Aftermarket collision parts are also available.
These are made by companies other than
GM and may not have been tested for the
vehicle. As a result, these parts may fitpoorly, exhibit premature durability/
corrosion problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by the
GM New Vehicle Limited Warranty, and any
vehicle failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you choose a
collision repair facility that meets your
needs before you ever need collision repairs.
Your dealer may have a collision repair
center with GM-trained technicians and
state-of-the-art equipment, or be able to
recommend a collision repair center that has
GM-trained technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle
with comprehensive and collision insurance
coverage. There are significant differences in
the quality of coverage afforded by various
insurance policy terms. Many insurance
policies provide reduced protection to the
GM vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some insurance
companies will not specify aftermarket
collision parts. When purchasing insurance,
we recommend that you ensure that the
vehicle will be repaired with GM original
equipment collision parts. If such insurance
coverage is not available from your current
insurance carrier, consider switching to
another insurance carrier.
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing see
Roadside
Assistance Program 0338.