BUICK LUCERNE 2010 Owner's Manual

Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.
.The ignition should turn to LOCK/OFF only when
the shift lever is in P (Park).
.The ignition key should come out only in
LOCK/OFF.
Contact your dealer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to
roll. Be ready to apply the regular brake at once
should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake, set the
parking brake.
.To check the parking brake's holding ability:
With the engine running and the transmission in
N (Neutral), slowly remove foot pressure from the
regular brake pedal. Do this until the vehicle is held
by the parking brake only.
.To check the P (Park) mechanism's holding ability:
With the engine running, shift to P (Park). Then
release the parking brake followed by the regular
brake.
Contact your dealer if service is required.
Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name, part
number, or specification can be obtained from your
dealer.
Usage Fluid/Lubricant
Engine Oil Engine oil which meets GM Standard
GM6094M and displays the American
Petroleum Institute Certified for
Gasoline Engines starburst symbol.
To determine the proper viscosity for
your vehicle's engine, see
Engine Oil
on page 6‑17.
7-9

UsageFluid/Lubricant
Engine Coolant50/50 mixture of clean, drinkable
water and use only DEX-COOL
®
Coolant. See
Engine Coolant
(4.6L Engine)on page 6‑27or
Engine Coolant (3.9L Engine)on
page 6‑31.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid
(GM Part No. U.S. 88862806,
in Canada 88862807).
Windshield Washer Optikleen
®Washer Solvent.
Parking Brake Cable Guides Chassis Lubricant
(GM Part No. U.S. 12377985,
in Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Power Steering System GM Power Steering Fluid
(GM Part No. U.S. 89021184,
in Canada 89021186).
Usage
Fluid/Lubricant
Automatic
Transmission DEXRON®-VI Automatic Transmission
Fluid.
Key Lock
Cylinders Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Hood Latch Assembly,
Secondary
Latch, Pivots,
Spring Anchor, and
Release Pawl Lubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
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Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22676970A1627C
Engine Oil Filter 3.9L V6 Engine 89017342PF61
4.6L V8 Engine 89017342PF61
Passenger Compartment Air Filter 15811562CF138
Spark Plugs 3.9L V6 1259113141-100
4.6L V8 1257153541-987
Wiper Blades Driver Side –23.6 in (60.0 cm) 20831845—
Passenger Side –20.8 in (53.0 cm) 20831846—
7-11

Engine Drive Belt Routing
3.9L V6 Engine
4.6L V8 Engine
7-12

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Services Performed
7-13

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-14

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-15

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-16

Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-11
Courtesy Transportation Program . . . . . . . . . . . . . . 8-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-16
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Reporting Safety Defects to General Motors . . . 8-17
Service Publications Ordering Information . . . . . 8-17
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Radio Frequency Identification (RFID) . . . . . . . . . 8-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-20
8-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will
be resolved by your GM dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Buick Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre by
calling 1‐800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
.Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel.
.Dealership name and location
.Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
8-2