BUICK PARK AVENUE 2003 Owner's Manual

Part C: Periodic
MaintenanceInspections
Listed in this part are inspections and services which
should be performed at least twice a year (for instance,
each spring and fall).
You should let your dealer's
service department do these jobs. Make sure any
necessary repairs are completed at once.
Proper procedures to perform these services may be
found in a service manual. SeeService Publications
Ordering Information on page 7-9.
Steering, Suspension and Front
Drive Axle Boot and Seal Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear or lack of lubrication. Inspect the power steering
lines and hoses for proper hook-up, binding, leaks,
cracks, cha®ng, etc. Clean and then inspect the drive
axle boot seals for damage, tears or leakage. Replace
seals if necessary.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out-of-position parts as well as open seams,
holes, loose connections or other conditions which
could cause a heat build-up in the ¯oor pan or could let
exhaust fumes into the vehicle. See
Engine Exhaust
on page 2-31.
Fuel System Inspection
Inspect the complete fuel system for damage or leaks.
6-23

Engine Cooling System Inspection
Inspect the hoses and have them replaced if they
are cracked, swollen or deteriorated. Inspect all pipes,
®ttings and clamps; replace as needed. Clean the
outside of the radiator and air conditioning condenser.
To help ensure proper operation, a pressure test of
the cooling system and pressure cap is recommended
at least once a year.
Throttle System Inspection
Inspect the throttle system for interference or binding,
and for damaged or missing parts. Replace parts
as needed. Replace any components that have high
effort or excessive wear. Do not lubricate accelerator
and cruise control cables.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
cha®ng, etc. Inspect disc brake pads for wear and rotors
for surface condition. Inspect other brake parts,
including calipers, parking brake, etc. Check parking
brake adjustment. You may need to have your brakes
inspected more often if your driving habits or
conditions result in frequent braking.
6-24

Part D: Recommended Fluids and
Lubricants
Fluids and lubricants identi®ed below by name, part
number or speci®cation may be obtained from your
dealer.
Usage Fluid/Lubricant
Engine OilEngine oil with the American
Petroleum Institute Certi®ed for
Gasoline Engines starburst symbol
of the proper viscosity. To determine
the preferred viscosity for your
vehicle's engine, see
Engine Oil on
page 5-14.
Engine Coolant50/50 mixture of clean, drinkable
water and use only
DEX-COOL
žCoolant. SeeEngine
Coolant on page 5-24.
Hydraulic Brake
SystemDelco Supreme 11 Brake Fluid or
equivalent DOT-3 brake ¯uid.
Windshield
Washer SolventGM Optikleen
žWasher Solvent or
equivalent.
Parking Brake
Cable GuidesChassis Lubricant (GM Part No.
U.S. 12377985, in Canada
88901242, or equivalent) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Power Steering
SystemGM Power Steering Fluid (GM Part
No. U.S. 1052884, in Canada
993294, or equivalent).
Usage Fluid/Lubricant
Automatic
TransaxleDEXRONž-III Automatic
Transmission Fluid.
Key Lock
CylindersMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474, or equivalent).
SuperchargerSupercharger Oil (GM Part No. U.S.
12345982, in Canada 10953513).
See
Supercharger Oil on page 5-19.
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring Anchor
and Release
PawlLubriplate Lubricant Aerosol (GM
Part No. U.S. 12346293, in Canada
992723, or equivalent) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and Door
HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474, or equivalent).
Fuel Door,
Glove Box
Door, Console
Door and Rear
Compartment
Lid HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474, or equivalent).
Weatherstrip
ConditioningDielectric Silicone Grease (GM Part
No. U.S. 12345579, in Canada
10953014, or equivalent).
6-25

Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from ªOwner Checks and Servicesº or ªPeriodic Maintenanceº on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenance Record
6-26

Maintenance Record (cont'd)
DateOdometer
ReadingServiced ByMaintenance Record
6-27

Maintenance Record (cont'd)
DateOdometer
ReadingServiced ByMaintenance Record
6-28

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-7Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-9
Reporting Safety Defects to General Motors.......7-9
Service Publications Ordering Information...........7-9
Section 7 Customer Assistance Information
7-1

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
·Vehicle Identi®cation Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
·Dealership name and location
·Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One ®rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satis®ed with your new vehicle. However, if you continue
to remain unsatis®ed after following the procedure
outlined in Steps One and Two, you should ®le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK. (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Buick, the letter should be addressed to Buick's
Customer Assistance Center.
United States ± Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112
Fax Number: 313-381-0022From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
7-4