mileage CADILLAC CT6 2018 1.G Warranty Guide

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
2 WARRANTY COVERAGE AT A GLANCE
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
.Coverage is for the first 4 years or
50,000 miles, whichever comes
first.
Powertrain
. Coverage is for the first 6 years or
70,000 miles, whichever comes
first.
Sheet Metal
. Corrosion coverage is for the first
4 years or 50,000 miles, whichever
comes first.
. Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty ”under
Emission Control Systems Warranty
0 18 for more information. Federal
.
Gasoline Engines
‐Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever comes
first. From the first 2 years or
24,000 miles to 4 years or
50,000 miles, defects in material
or workmanship continue to be
covered under the New Vehicle
Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are covered
for the first 8 years or
80,000 miles, whichever comes
first.
California
. Gasoline Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission control systems are covered for
the first 3 years or 50,000 miles,
whichever comes first.
‐ Specified components for cars or
light duty trucks equipped with
light duty or medium duty truck
emission control systems are
covered for the first 7 years or
70,000 miles, whichever comes
first.
Important: Some California emission
vehicles may have special coverages
longer than those listed here. See
“California Emission Control System
Warranty ”under Emission Control
Systems Warranty 018.
Noise Emissions
. Coverage is for applicable vehicles
weighing over 10,000 lbs based on
the Gross Vehicle Weight Rating
(GVWR) only, for the entire life of
the vehicle.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
4 NEW VEHICLE LIMITED WARRANTY
and return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes:All internally lubricated
parts, case, torque converter, mounts,
seals, and gaskets as well as any
electrical components internal to the
transmission/transaxle. Also covered
are any actuators directly connected
to the transmission (slave
cylinder, etc.).
Exclusions: Excluded from the
powertrain coverage are transmission
cooling lines, hoses, radiator, sensors,
wiring, and electrical connectors. Also
excluded are the clutch and pressure
plate as well as any Transmission
Control Module and/or module
programming.
Transfer Case Coverage includes: All
internally lubricated parts, case,
mounts, seals, and gaskets as well as
any electrical components internal to
the transfer case. Also covered are any
actuators directly connected to the
transfer case as well as the encoder
motor. Exclusions:
Excluded from the
powertrain coverage are transfer case
cooling lines, hoses, radiator, sensors,
wiring, and electrical connectors as
well as the transfer case control
module and/or module programming.
Drive Systems Coverage includes: All
internally lubricated parts, final drive
housings, axle shafts and bearings,
constant velocity joints, propeller
shafts, and universal joints. Also
included are all mounts, supports,
seals, and gaskets as well as any
electrical components internal to the
drive axle. Also covered are any
actuators directly connected to the
drive axle (e.g., front differential
actuator).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses, radiator,
sensors, wiring, and electrical
connectors related to drive systems as
well as any drive system control
module and/or module programming. Tire Coverage
The tires supplied with your vehicle
are covered by General Motors against
defects in material or workmanship
under the Bumper-to-Bumper
warranty coverage. Wear-out is not
considered a defect, and it may occur
before the vehicle warranty expires. In
this case, the owner is responsible to
purchase replacement tires, or seek
coverage solely from the tire
manufacturer. For vehicles within the
Bumper-to-Bumper warranty coverage,
defective tires will be replaced on a
prorated adjustment basis according
to the following mileage-based
schedule:

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 5
2018 Cadillac Tire Pro-Rate Chart
Mileage (mi) Percent Covered byCadillac (Tire Cost) Percent Covered by
Cadillac (Labor —
Mount/Balance)
0-12,000 100% 100%
12,001-15,000 60% 100%
15,001-20,000 50% 100%
20,001-25,000 40% 100%
25,001-30,000 30% 100%
30,001-50,000 20% 100%
50,000 + 0% 0%
This schedule applies to the price of
the tires only. Cadillac will cover 100%
of the cost to mount and balance the
tires replaced under warranty for the
full Bumper-to-Bumper warranty
period. After your New Vehicle Limited
Warranty expires, you may still have
prorated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your Cadillac
dealer or the tire manufacturer of the
brand of tires on your vehicle for more
information. The following is a list of
current tire manufacturer's websites
and toll-free customer assistance
numbers.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 7
covered under the applicable portion
(Bumper-to-Bumper, Powertrain, etc.)
of the New Vehicle Limited Warranty.
In the event Cadillac accessories are
installed after vehicle delivery, or are
replaced under the New Vehicle
Limited Warranty, they will be
covered, parts and labor, for the
balance of the applicable portion of
the New Vehicle Limited Warranty,
but in no event less than 12 months/
unlimited miles.
GM accessories sold over the counter,
or those not requiring installation, will
continue to receive the standard
Cadillac Dealer Parts Warranty of
12 months from the date of purchase,
parts only.
GM Licensed and Integrated Business
Partner (IBP) Accessories are covered
under the accessory-specific
manufacturer's warranty and are not
warranted by GM or its dealers.Caution
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through as
follows:
Corrosion: Body sheet metal panels
are covered against rust for 4 years or
50,000 miles, whichever comes first.
Rust-Through: Any body sheet metal
panel that rusts through, an actual
hole in the sheet metal, is covered for
up to 6 years, unlimited mileage.
Important: Cosmetic or surface
corrosion, resulting from stone chips
or scratches in the paint, for example,
is not included in sheet metal
coverage. Towing
Towing is covered to the nearest
Cadillac dealer if your vehicle cannot
be driven because of a warranted
defect.
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction. Uniform
tire wear is a normal condition, and is
not considered a defect. Road hazard
damage such as punctures, cuts,
snags, and breaks resulting from
pothole impact, curb impact, or from
other objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered. Also,
damage from improper inflation,
overloading, spinning, as when stuck
in mud or snow, tire chains, racing,
improper mounting or dismounting,
misuse, negligence, alteration,
improper repair, accident, collision,
fire, vandalism, or misapplication is
not covered. Damage to wheels or tire

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
8 NEW VEHICLE LIMITED WARRANTY
sidewalls caused by automatic car
washes or cleaning agents is not
covered.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as the
result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle
. Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed in
the owner’s manual.
. Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
. Coverages do not apply if the
odometer has been disconnected,
its reading has been altered,
or mileage cannot be determined. .
Installation of non-GM (General
Motors) parts
. Water or fluid contamination
. Damage resulting from hail,
floods, windstorms, lightning, and
other environmental conditions
. Alteration of glass parts by
application of tinting films
Important: This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical Treatments,
or Aftermarket Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap, stones,
hail, earthquake, water or flood,
windstorm, lightning, the application
of chemicals or sealants subsequent to
manufacture, etc., is not covered. See
“Chemical Paint Spotting” under
Things to Know About the New Vehicle
Limited Warranty 013. Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids,
or maintain fluids between
recommended maintenance intervals,
fuel, lubricants, or refrigerants
recommended in the owner manual is
not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel may
cause driveability problems such as
hesitation, lack of power, stalling,
or failure to start. They may also
degrade functionality of critical
exhaust emissions components such
as spark plugs, oxygen sensors, and
the catalytic converter. Damage from
poor fuel quality, water
contamination, or if the vehicle
requires premium fuel, operating the
vehicle on gasoline with a Pump
Octane less than a 91 (R+M)/2, may
not be covered.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 9
Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing more
than 15% ethanol in non-Flex Fuel
Vehicles (FFV).
Please refer to your owner manual
under“Fuel,” for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use, or the
Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered for
cracks, chips, scratches, dents, dings,
and punctures or tears as a result of
impact with other objects or road
hazards. In addition, cracks, chips,
scratches, or other damage to the face of a radio or instrument cluster from
impact or foreign objects are not
covered.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the vehicle
or its components, even if integrated
or delivered with the vehicle. GM is
not responsible for the quality or
accuracy of any information,
or service accessed through or from
any third party device or platform.
Software distributed by GM inside or
outside the vehicle (including, but not
limited to system software or
applications) is not covered by this
Warranty. GM does not warrant that
connections to, from, or through the
vehicle will be uninterrupted or
error-free. Also, the user should back
up their data and information
frequently. GM is not responsible for
any loss or damage to data or
information made available in
connection with the use of the vehicle.
In addition, this Warranty does not
apply: (a) to consumable parts that
are designed to diminish over time,unless failure has occurred due to a
defect in materials or workmanship;
(b) to damage caused by use with
another product or service; (c) to
damage caused by a third party device
or service (including upgrades and
expansions); or (d) to obsolescence or
lack of utility due to incompatibility
with future versions of external
hardware or software, including, but
not limited to mobile devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance services,
such as those detailed in the owner
manual, are the owner's expense.
Vehicle lubrication, cleaning,
or polishing are not covered. Failure of
or damage to components requiring
replacement or repair due to vehicle
use, wear, exposure, or lack of
maintenance is not covered.
Items such as:
.
Audio System Cleaning
. Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
12 NEW VEHICLE LIMITED WARRANTY
Repair
If possible, components will be
repaired or replaced, and the original
battery will be returned to the vehicle.
Replace (If Necessary)
Under warranty, the high voltage
battery will be replaced with either a
new or factory reconditioned high
voltage battery with an energy
capacity (kWh storage) level at or
above that of the original battery prior
to the failure.
Your CT6 PLUG-IN battery warranty
replacement may not return your
vehicle as an“as new”condition, but
it will make your CT6 PLUG-IN fully
operational appropriate to its age and
mileage.
Electric Propulsion Components
High Voltage Wiring, Hybrid
Powertrain and Battery Control
Modules, E-Compressor, Traction
Power Inverter Module (TPIM),
Accessory Power Module (APM), and
Electric Propulsion On-Board Charger.
Brakes
Brake Modulator Assembly Electric Drive Unit
Electric drive unit assembly and
internal components, including the
transmission fluid pump, transmission
fluid pump controller, electric motor,
and 3-phase cables.
What Is Not Covered
In addition to the
”What is Not
Covered“ section previously, the CT6
PLUG-IN warranty does not cover the
following items:
Wear Items
Wear items, such as brake linings, are
not covered in the CT6 PLUG-IN
warranty.
Improper Storage
High voltage battery replacement due
to improper vehicle storage. Refer to
the owner manual for the proper ways
your vehicle’s battery must be
maintained if the vehicle is not driven,
or if it is stored for an extended
period of time.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
THINGS TO KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY 15
period of time the warranty is to be
extended. Your extension rights may
vary depending on state law.
Mileage Extensions :Prior to
delivery, some mileage is put on your
vehicle during testing at the assembly
plant, during shipping, and while at
the dealer facility. The dealer records
this mileage on the first page of this
warranty booklet at delivery. For
eligible vehicles, this mileage will be
added to the mileage limits of the
warranty ensuring that you receive
full benefit of the coverage. Mileage
extension eligibility:
. Applies only to new vehicles held
exclusively in new vehicle
inventory.
. Does not apply to used vehicles,
-owned vehicles, dealer owned
used vehicles, or dealer
demonstrator vehicles.
. Does not apply to vehicles with
more than 1,000 miles on the
odometer even though the vehicle
may not have been registered for
license plates.Warranty Service —Foreign
Countries
Touring Owner Service
If you are touring in a foreign country
and repairs are needed, take your
vehicle to the nearest GM dealer
which sells and services Cadillac
vehicles. However, if a Cadillac dealer
cannot be located, significantly
inconvenienced customers can take
their vehicle to any GM dealer for
repairs.
Important: Repairs made necessary
by the use of improper or dirty fuels
and lubricants are not covered under
the warranty. See your owner manual
for additional information on fuel
requirements when operating in
foreign countries.
Permanent Relocation
This warranty applies to Cadillac
vehicles registered in the United
States and normally operated in the
United States, Canada, or Mexico.
If you have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs under the warranty authorized for vehicles
generally sold by GM in that country.
Contact an authorized GM dealer in
your country for assistance.
Important:
GM warranty coverages
may be void on Cadillac vehicles that
have been imported/exported for
resale.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors. Examples of the types
of alterations that would not be
covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components.
Additionally, General Motors does
not warranty non-GM parts,
calibrations, and/or software
modifications. The use of parts,
control module calibrations, software
modifications, and/or any other
alteration not issued through General
Motors will void the warranty
coverage for those components that

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
20 EMISSION CONTROL SYSTEMS WARRANTY
Your Rights and Obligations (For
Vehicles Subject to California
Exhaust Emission Standards)
The California Air Resources Board
and General Motors are pleased to
explain the emission control system
warranty on your vehicle. In
California, new motor vehicles must
be designed, built, and equipped to
meet the state's stringent anti-smog
standards. Cadillac must warrant the
emission control system on your
vehicle for the periods of time and
mileage listed provided there has been
no abuse, neglect, or improper
maintenance of your vehicle. Your
vehicle's emission control system may
include parts such as the fuel
injection system, ignition system,
catalytic converter, and engine
computer. Also included are hoses,
belts, connectors, and other
emission-related assemblies.
Where a warrantable condition exists,
Cadillac will repair your vehicle at no
cost to you including diagnosis, parts,
and labor.California Emission Defect and
Emission Performance Warranty
Coverage
For cars and trucks with light duty or
medium duty emissions:
.
For 3 years or 50,000 miles,
whichever comes first:
‐If your vehicle fails a smog
check inspection, Cadillac will
make all necessary repairs and
adjustments to ensure that your
vehicle passes the inspection.
This is your Emission Control
System Performance Warranty.
‐ If any emission-related part on
your vehicle is defective,
Cadillac will repair or replace it.
This is your Short-term
Emission Control Systems
Defects Warranty.
. For 7 years or 70,000 miles,
whichever comes first:
‐If an emission-related part listed
in this booklet specially noted
with coverage for 7 years or
70,000 miles is defective,
Cadillac will repair or replace it. This is your Long-term Emission
Control System Defects
Warranty.
. For 8 years or 80,000 miles,
whichever comes first for vehicles
with a Gross Vehicle Weight
Rating (GVWR) of 8,500 lbs.
or less:
‐If the catalytic converter,
vehicle/powertrain control
module, transmission control
module, or other onboard
emissions diagnostic device,
including emissions-related
software, is found to be
defective, Cadillac will repair or
replace it under the Federal
Emission Control System
Warranty.
. For 15 years or 150,000 miles,
whichever comes first for a
Transitional Zero Emission
Vehicle (TZEV):
‐If any emission-related part*
listed in this booklet is
defective, Cadillac will repair or
replace it. This is your (TZEV)
Emission Control System
Defects Warranty.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
28 CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealer
management.Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service, or parts manager,
contact the owner of the dealer
facility or the general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without further
help, contact the Cadillac Customer
Assistance Center by calling
1-800-458-8006. In Canada, contact
GM of Canada Customer Care Centre
by calling 1-888-446-2000: English,
or 1-800-263-7854: French. For resolution of issues related to the
Cadillac Professional Vehicle, contact
1-800-43-FLEET (1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have
the following information available to
give the Customer Assistance
Representative:
. The Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate above the top of the
instrument panel on the driver
side, and visible through the
windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest you follow Step One
first if you have a concern. STEP THREE :
Both GM and your GM
dealer are committed to making sure
you are completely satisfied with your
new vehicle. However, if you continue
to remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an out
of court program administered by the
Council of Better Business Bureaus to
settle automotive disputes regarding
vehicle repairs or the interpretation of
the New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you.