service CADILLAC CTS 2011 2.G Owners Manual

Black plate (8,1)Cadillac CTS/CTS-V Owner Manual - 2011
11-8 Service and Maintenance
UsageFluid/Lubricant
Rear Drive Module and Transfer Case (All‐Wheel Drive) Transfer Case Fluid (GM Part No. U.S. 88861950, in Canada 88861951).
Chassis Lubrication Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or
lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in
Canada 10953474).
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in
Canada 992723) or lubricant meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood, Door, and Folding Seat Hinges Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in
Canada 10953474).
Power Liftgate Actuator Ball Joint Multi-Purpose Lubricant (GM Part No. U.S. 89021668, in
Canada 89021674).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in
Canada 992887).

Black plate (9,1)Cadillac CTS/CTS-V Owner Manual - 2011
Service and Maintenance 11-9
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter
3.0L V6 Engine 15875795 A3096C
3.6L V6 Engine 15875795 A3096C
6.2L V8 Engine 25898499 A3105C
Engine Oil Filter
3.0L V6 Engine 25177917 PF2129
3.6L V6 Engine 25177917 PF2129
6.2L V8 Engine 89017524 PF48
Passenger Compartment Air Filter Element 19130403 CF133

Black plate (10,1)Cadillac CTS/CTS-V Owner Manual - 2011
11-10 Service and Maintenance
PartGM Part Number ACDelco Part Number
Spark Plugs 3.0L V6 Engine 1262256141-109
3.6L V6 Engine 1262256141-109
6.2L V8 Engine 1257116541-104
Wiper Blades —Except CTS-V
Driver Side –56.5 cm (22 in) 15890062—
Passenger Side –53.3 cm (21 in) 15890064—
Wiper Blades —CTS-V
Driver Side –56.5 cm (22 in) 20791461—
Passenger Side –53.3 cm (21 in) 20791462—

Black plate (11,1)Cadillac CTS/CTS-V Owner Manual - 2011
Service and Maintenance 11-11
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (12,1)Cadillac CTS/CTS-V Owner Manual - 2011
11-12 Service and Maintenance
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (13,1)Cadillac CTS/CTS-V Owner Manual - 2011
Service and Maintenance 11-13
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (14,1)Cadillac CTS/CTS-V Owner Manual - 2011
11-14 Service and Maintenance
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (1,1)Cadillac CTS/CTS-V Owner Manual - 2011
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12‑2for the vehicle's
engine code.
Service Parts
Identification Label
This label, on the spare tire cover,
has the following information:
.Vehicle Identification
Number (VIN)
.Model designation
.Paint information
.Production options and special
equipment
Do not remove this label from the
vehicle.

Black plate (1,1)Cadillac CTS/CTS-V Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (United States
and Canada) . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (United States and Canada) . . . . . . . . 13-7
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-12
Service Publications Ordering Information . . . . . . 13-14Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (United States
and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
the dealership or the general
manager.

Black plate (3,1)Cadillac CTS/CTS-V Owner Manual - 2011
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
mediation/arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1‐163‐005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with your new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of your
vehicle must be handled by your
dealer sales or service departments.