ESP CADILLAC CTS V 2007 1.G Owner's Guide

Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout your
Cadillac Warranty Period — 48 months/
50,000 miles (80 000 km).
Emergency Road Service is performed on site for
the following situations:
Towing Service:Emergency towing from a
public roadway or highway to the nearest
dealership/retailer for warranty service or
in the event of a vehicle-disabling accident.
Winch-out assistance when the vehicle
is mired in sand, mud, or snow.
Battery Jump Starting:No-start occurrences
which require a battery jump start will be
covered at no charge.
Lock Out Assistance:To ensure security,
the driver must present the vehicle registration
and personal ID before lock-out service is
provided. Lock-out service will be covered at
no charge if you are unable to gain entryinto your vehicle. If your vehicle will not start,
Roadside Service will arrange to have
your vehicle towed to the nearest authorized
dealership/retailer. In the United States,
replacement keys made at the customer’s
expense will be delivered within 10 miles.
Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the United States and
10 litres in Canada).
Flat Tire Change (Covers change only):
Installation of your spare tire, in good
condition, will be covered at no charge.
The customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Trip Interruption:If your trip is interrupted
due to a warranty failure, incidental expenses
may be reimbursed during the 48 months/
50,000 miles (80 000 km) warranty period.
Items covered are hotel, meals, and rental car.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle Service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and
public transportation is used as “shuttle service,”
the reimbursement is limited to the associated
shuttle allowance (contact your dealer) and
must be supported by original receipts.In addition, in the United States, should you arrange
transportation through a friend or relative, limited
reimbursement for reasonable fuel expenses may
be available. Claim amounts should reect actual
costs and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for a warranty repair. Taxi reimbursement
may also be available if you meet the eligibility
for a courtesy rental and a rental vehicle is
not practical for your requirements. Rental and taxi
reimbursement will be limited (contact your
dealer) and must be supported by original receipts.
This requires that you sign and complete a
rental agreement and meet state/provincial, local
and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card,
etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
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This information has been used to improve
vehicle crash performance and may be used to
improve crash performance of future vehicles
and driving safety. Unlike the data recorders
on many airplanes, these on-board systems do
not record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment
is needed and access to the vehicle or
the device that stores the data is required.
GM will not access information about a crash
event or share it with others other than:
with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of
the lessee,
in response to an official request of police
or similar government office,
as part of GM’s defense of litigation
through the discovery process, or
as required by law.In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be
maintained and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read
the information if they have access to the
vehicle or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or
owner manual for information on its operations
and data collection.
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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need.
If they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
GM dealer/retailer or a private collision repair
facility to x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work for a
long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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