service CADILLAC DEVILLE 1995 7.G Owner's Guide

Downloaded from www.Manualslib.com manuals search engine Roadside Service represents the spirit of luxury leadership at Cadillac
Motor Car Division. We hope the need never arises, but if it does,
Roadside Service is there for you!! Roadside Service covers you on the
road, far from home, all day and night, weekends and holidays. THERE
ARE NO MEMBERSHIP OR ENROLLMENT CHARGES. Any
Cadillac is eligible under this program.
-
- ROADSIDE SERV'CE AVMLABILITY -
TYPE
OF ASSISTAFdCE
Phone Advisor
Dealer Technician
Towing
Battery Jump Start
Lockout Assistance
Fuel Delivery
Tire Change
DAILY INCLUDING
HOLIDAYS
~
8 a.m. - 12 midnight I
24 Hours
Cadillac Roadside Service is just one of your Cadillac Owner Privilegessm
that leads
to peace of mind.
1

Downloaded from www.Manualslib.com manuals search engine - Cadillac Owner Privileges sm
Roadside Service provides several Cadillac Owner Privilegessm at “no
charge”, throughout your 1995 Cadillac Warranty Period - 48 Months,
or 50,000 Miles180,OOO Kilometers.
L
I
EMERGENCY ROAD SERVICE - is performed on site for the
following
situations:
TOWING SERVICE
BATTERY JUMP START
LOCK OUT ASSISTANCE
FUEL DELIVERY
FIAT TIRE CHANGE (* Covers change only)
* Tire replacement/warranty coverage must be
determined
by a Cadillac dealer or appropriate tire
manufacturer.
2

Downloaded from www.Manualslib.com manuals search engine - Cadillac Owner Privileges sm -
TRIP INTERRUPTION - If your trip is interrupted due to a
warranty failure, incidental expenses may
be reimbursed during
the 48 months or 50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental car.
TRIP ROUTING -Free trip routing assistance is available during
the 48 months or 50,000 rniles/80,000 kilometers warranty period.
Within a
week of contacting Roadside Service with your travel
plans, Cadillac
will provide a detailed trip routing. Along with
your first trip routing, you will receive a Rand McNally North
American Road Atlas.
3

Downloaded from www.Manualslib.com manuals search engine What Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors can assist you over the phone.
There is no cost for Roadside Service if the repair is under warranty or the
provided service is one of the covered Emergency Road Services.
If a dealership Service Technician travels toyour location, and the spair is
not covered under warran@, there is a nominal service fee to cover the
technician’s travel
to and fromyour location. Labor is charged at one and
one half times the Cadillac dealership retail labor rate, with a 30 minute
minimum. There is also a charge for any parts used and a mileage fee if the
technician travels beyond
30 miles,
How Do You Pay For Roadside Service . 373 e .
Payment is due at the time services are performed if it is determined they
are non-warranty related. Payment may be made by cash, personal check
or any major credit card honored
by the participating Cadillac dealership,
tow service or locksmith.
In some instances where warranty determiflation cannot be made, the
charges must still be paid. Retain the bill and submit it to an authorized
Cadiliac dealership Service Department
for review. If the repair is
determined to be covered b; warranty the dealer will expedite
reimbursement directly
to you,
4
4

Downloaded from www.Manualslib.com manuals search engine Mere Is Roadside Sewice Available ? ? ?
Whereveryou drive in the United States or Canada, an advisor is available
to assist you over the phone. If needed, a dealer technician will travel to
your location within a 30 miles/fiO kilometers radius, of a participating
Cadillac
dealership. If beyond this radius, we will arrange to have your car
towed to the nearest Cadillac
dealership.
Huw Do You Reach Roadside Service ? ? 1
Dial the toll-free Roadside Service number: 1-800-882-1112. An
experienced Roadside Service Advisor will assist YOU and request the
following information:
e
0
0
a
A description of the problem
Name, home address,
home telephone number
Location of your Cadillac, and number you are
calling from
The model yea4 vehicle identification number;
and date of delivery
. \..
5

Downloaded from www.Manualslib.com manuals search engine Who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions
to get you back on the road.
To resohe more complex problems, the advisor will page an experienced
Cadillac dealership Service Technician. The technician will call
you and
evaluate the possible cause. If a roadside repair is possible, the technician
will come to your location and provide a permanent or temporary repair.
What If Your Cadillac Is In An Unsafe Location Or
On A Limited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician) or if the vehicle is on a limited access freeway or
regulated highway, the advisor will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance
will be
provided if necessary.
What If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately 45 minutes) or requires the resources of a Cadillac
dealership service facility, the advisor
will arrange a tow service for you.
Towing may also be necessary after the technician has attempted
a repair,
but determines that your car cannot be repaired
at roadside.
Tow services are provided by independent companies, so therefore,
Cadillac
is not responsible for the tow company. During the 48 months, or
50,000 miles/80,000 kilometers warranty period, towing services are
covered
for any disablement.
6

Downloaded from www.Manualslib.com manuals search engine r
I
c.
What If You Have Diflculty Hearing Or Speaking
And Need Roadside Service ? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties or
are speech impaired. Cadillac has installed special
Telecommunication Devices for
the Deaf (TDD) in the Roadside Service
Center.
Any customer who has access to a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622 - daily, 24 hours.
What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant
in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Cadillac says "we care".
F
I
P
7

Downloaded from www.Manualslib.com manuals search engine F
P ...
c
F
c
P
c
P
I
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It's
one more example of Cadillac's commitment to
provide the services
you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get. where you need to be
when your Cadillac is in the dealership for warranty service?
3- I

Downloaded from www.Manualslib.com manuals search engine Shuttle Service !-
I
P
P
P
P
P
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience
to
you with transportation alternatives.
Gold Key ,Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get
you where you need to be
with minimal interruption of your daily schedule.
3-3
c

Downloaded from www.Manualslib.com manuals search engine Y
Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how to obtain service puhlications and how to report
any safety defects.
This section includes information on: Thc Customer Satisfaction
Procedure, Customer Assistance for Hearing or Speech Impaired, BBB
Auto Line - Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
SATISFAC
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with the sales transaction or the operation of your
vehicle will be resolved by your dealer's Sales or Service Departmenk
Sometimes, however, despite the
best intentions of all concerned,
misunderstandillgs can occur.
If your concern has not been resolved to
pour satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dcaler
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with the Sales, Service, or Parts
Manager, contact
the owner of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management, it
appears your concern cannot bcresolved by the dealer without further
help, contact
the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458-8006. In Canada, contact GM of Canada Customer
Assistance Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call 1-800-496-9992
(English)
or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export
Sales in Canada by calling 1-905-644-4112.
1