service CADILLAC DEVILLE 1997 7.G Workshop Manual

Downloaded from www.Manualslib.com manuals search engine Cleaning Tires
To clean your tires, use a stiff brush with a tire cleaner.
NOTICE:
When applying a tire dressing always take care
to wipe off any overspray or splash from all
painted surfaces on the body
or wheels of the
vehicle. Petroleum-based products may damage
the paint finish.
Sheet Metal Damage
If your vehicle is damaged and requires sheet metal
repair or replacement, make sure the body repair shop
applies anti-corrosion material to the parts repaired or
replaced to restore corrosion protection.
Finish Damage
Any stone chips, fractures or deep scratches in the finish
should be repaired right away.
Bare metal will corrode
quickly and may develop into a major repair expense.
Minor chips and scratches can be repaired with touch-up
materials available from your dealer or other service
outlets. Larger areas
of finish damage can be corrected
in your dealer’s body and paint shop.

Downloaded from www.Manualslib.com manuals search engine Vehicle Identification Number (VIN) Service Parts Identification Label
You’ll find this label on the rear wall
of the trunk on the
passenger’s side. It’s very helpful if you ever need to
order parts. On this label is:
14 I SAMPLE4UXVM072675 I GN I I your VIN,
ENGlNEA97 ? ASSEMBLY the designation’
CODE MODEL YEAR PLANT 0 paint information and
This
is the legal identifier for your Cadillac. It appears
on a plate
in the front corner of the instrument panel, on
the driver’s side.
You can see it if you look through the
windshield from outside your vehicle. The
VIN also
appears on the Vehicle Certification and Service Parts
labels and the certificates of title and registration.
Engine Identification
The 8th character in your VIN is the engine code. This
code will help you identify your engine, specifications
and replacement parts.
0 a list of all production options and special equipment.
Be sure that this label is not removed from the vehicle.
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Downloaded from www.Manualslib.com manuals search engine MaxiF'usesIRelay Center
The MaxiFuses and relays are located next to the engine
compartment fuse block on the driver's side
of the
engine.
If a MaxiFuse should blow, have your vehicle
serviced by your Cadillac dealer immediately.
RELAY CENTER IDENTIFICATION
RELAY
Fuse
BODY 1
BODY 2
BODY 3
Usage
Real Time Dampening (RTD)
Fuse, Convenience Fuse, BATT
Fuse, Passenger and Driver Seat
Belt Comfort Solenoids, Trunk
and Fuel Door Release Solenoids
and Relays, Door Lock/Unlock
Relays, DPR Relay, Park Lamp
Relay, Right and Left Park Fuse,
Rear Fog Lamp Relay
Defog Relay, Pull-Down Fuse, Right and Left Heated Seat Fuse,
Electronic Level Control (ELC)
FuseRelay, Antenna Fuse, Heated
Mirror Fuse
Controlled Power Relay,
Controlled Power Back-up Relay,
Cluster Fuse, Platform Zone
Module (PZM) Fuse, Radio Fuse,
DAB Relay, Trunk and Fuel Door
Release Relay, High Beam Relay,
Comfort Fuse, Controlled Power
Relay, AMP Bose Only Fuse,
Right and Left Bose Relay

Downloaded from www.Manualslib.com manuals search engine -a*
Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.'
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7-9 Customer Satisfaction Procedure
Address for Writing to Cadillac
Assistance for Text Telephone (TTY) Users
Cadillac Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options 7-11
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BBB Autoline Information
Warranty Infomation
Reporting Safety Defects to the United States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order
Form for Service Publications
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Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Cadillac dealers have the facilities, trained technicians and up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
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Downloaded from www.Manualslib.com manuals search engine Roadside Service
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician travels with a specially
equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-1112,24 hours a day,
365 days a year.
This service is provided at no charge for
any
warranty-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States
and Canada.
Cadillac Owner Privileges TM
Roadside Service provides several Cadillac
Owner Privileges
TM at “no charge,” throughout
your
1997 Cadillac Warranty Period -- 48 Months/
50,000 miles (80 000 km).

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
0 Towing Service
Battery Jump Starting
Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
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Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
1 11 2. An experienced Roadside
Service Advisor will assist you and request the
following information:
A description of the problem
0 Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from '
(VIN), mileage
and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
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Downloaded from www.Manualslib.com manuals search engine I
Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation.
It is just one more example of
Cadillac’s commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending
on the circumstances, your dealership
can offer you one of the following options:
Shuttle Service*
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle*
For repairs that require your vehicle to be unavailable to
you for an extended period
of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from
a local rental agency.
Miscellaneous Service*
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
ses
transportation
such as cab fare, reasonable fuel expen
for a ride provided by another individual or
a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benefits ofered by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that you wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to
fulfill your transportation needs in
advance of your visit.
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