ESP CADILLAC DTS 2010 1.G Repair Manual

Do not use heat to dry. Never use steam to cleanleather. Never use spot lifters or spot removers onleather. It is very important to not use any commercialleather cleaners or coatings that are sold to preserveand protect leather. Not only are those productsnot necessary, they will permanently and adverselychange the appearance and feel of the leather. Neveruse silicone or wax-based products, or those containingorganic solvents to clean the vehicle’s interior. Neveruse shoe polish on leather.
Instrument Panel, Vinyl, and Other
Plastic Surfaces
A soft cloth dampened with water may be used toremove dust. If a more thorough cleaning is necessary,a clean soft cloth dampened with a mild soap solutioncan be used to gently remove dust and dirt. Never usespot lifters or removers on plastic surfaces. Manycommercial cleaners and coatings that are sold topreserve and protect soft plastic surfaces maypermanently change the appearance and feel of theinterior and are not recommended. Do not use siliconeor wax-based products, or those containing organicsolvents to clean the vehicle’s interior because they canalter the appearance by increasing the gloss in anon-uniform manner.
Some commercial products may increase gloss on theinstrument panel. The increase in gloss may causeannoying reflections in the windshield and even make itdifficult to see through the windshield under certainconditions.
Wood Panels
Use a clean cloth moistened in warm, soapy water (usemild dish washing soap). Dry the wood immediatelywith a clean cloth.
Speaker Covers
Vacuum around a speaker cover gently, so that thespeaker will not be damaged. Clean spots withjust water and mild soap.
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To reinstall the rear seat cushion, do the following:
{WARNING:
A safety belt that is not properly routed through
the seat cushion or is twisted will not provide the
protection needed in a crash. If the safety belt has
WARNING: (Continued)
WARNING: (Continued)
not been routed through the seat cushion at all, it
will not be there to work for the next passenger.
The person sitting in that position could be badly
injured. After reinstalling the seat cushion, always
check to be sure that the safety belts are properly
routed and are not twisted.
1. Buckle the center passenger position safety belt,then route the safety belts through the proper slotsin the seat cushion. Do not let the safety beltsget twisted.
2. Slide the rear of the cushion up and under theseatback so the rear-locating guides hook intothe wire loops on the back frame.
3. With the seat cushion lowered, push rearward andthen press down on the seat cushion until thespring locks on both ends engage.
4. Check to make sure the safety belts are properlyrouted and that no portion of any safety belt istrapped under the seat. Also make sure the seatcushion is secured.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important toyour dealer and to Cadillac. Normally, any concernswith the sales transaction or the operation of the vehiclewill be resolved by the dealer’s sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member ofdealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service or partsmanager, contact the owner of the dealership orthe general manager.
STEP TWO:If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.
We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have thefollowing information available to give the CustomerAssistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concernwill likely be resolved at a dealer’s facility. That iswhy we suggest following Step One first.
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Cadillac Owner Privileges™
•Emergency Fuel Delivery:Delivery of enough fuel
for the vehicle to get to the nearest service station.
•Lock-Out Service:Service is provided to unlock the
vehicle if you are locked out. A remote unlock maybe available if you have OnStar®. For securityreasons, the driver must present identificationbefore this service is given.
•Emergency Tow From a Public Road or
Highway:Tow to the nearest Cadillac dealer forwarranty service, or if the vehicle was in a crash andcannot be driven. Assistance is also given whenthe vehicle is stuck in the sand, mud, or snow.
•Flat Tire Change:Service is provided to change a
flat tire with spare tire. The spare tire, if equipped,must be in good condition and properly inflated.It is your responsibility for the repair or replacementof the tire if it is not covered by the warranty.
•Battery Jump Start:Service is provided to jump
start a dead battery.
•Trip Routing Service:Detailed maps of North
America are provided when requested eitherwith the most direct route or the most scenic route.Additional travel information is also available.Allow three weeks for delivery.
•Trip Interruption Benefits and Assistance:If your
trip is interrupted due to a warranty failure, incidentalexpenses may be reimbursed during the 5 year/100,000 miles (160 000 km) Powertrain warrantyperiod. Items considered are hotel, meals, andrental car.
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Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more than anauto club or towing service. It provides every Cadillacowner in the United States with the advantage ofcontacting a Cadillac advisor and, where available, aCadillac trained dealer technician who can provideon-site service.
A dealer technician will travel to your location within a30 mile radius of a participating Cadillac dealership.If beyond this radius, we will arrange to have your cartowed to the nearest Cadillac dealership. Eachtechnician travels with a specially equipped servicevehicle complete with the necessary Cadillac parts andtools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
•Impound towing caused by violation of any laws.
•Legal fines.
•Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
•Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian
Purchased Vehicles
•Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may berestricted. Propane and other fuels are not providedthrough this service.
•Lock-Out Service:Vehicle registration is required.
•Trip Routing Service:Limit of six requests per year.
•Trip Interruption Benefits and Assistance:
Pre-authorization, original detailed receipts, and acopy of the repair orders are required. Onceauthorization has been received, the RoadsideAssistance advisor will help you make arrangementsand explain how to receive payment.
•Alternative Service:If assistance cannot be
provided right away, the Roadside Assistanceadvisor may give you permission to get localemergency road service. You will receive payment,up to $100, after sending the original receipt toRoadside Assistance. Mechanical failures may becovered, however any cost for parts and labor forrepairs not covered by the warranty are the ownerresponsibility.
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Transportation Options
Warranty service can generally be completed while youwait. However, if you are unable to wait, GM helpsto minimize your inconvenience by providing severaltransportation options. Depending on the circumstances,your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide shuttle service to getyou to your destination with minimal interruption ofyour daily schedule. This includes one-way or round tripshuttle service to a destination up to 10 miles (16 km)from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and publictransportation is used instead of the dealer’s shuttleservice, the expense must be supported by originalreceipts and can only be up to the maximum amountallowed by GM for shuttle service. In addition, forU.S. customers, should you arrange transportationthrough a friend or relative, limited reimbursement forreasonable fuel expenses may be available. Claimamounts should reflect actual costs and be supportedby original receipts. See your dealer for informationregarding the allowance amounts for reimbursement offuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesyrental vehicle or reimburse you for a rental vehicle thatyou obtain if your vehicle is kept for a warranty repair. Ifyou obtain a rental vehicle on your own, please see yourdealer for the maximum number of days allowed and theallowance per rental day. Rental reimbursement must besupported by original receipts. This requires that you signand complete a rental agreement and meet state, local,and rental vehicle provider requirements. Requirementsvary and may include minimum age requirements,insurance coverage, credit card, etc. You are responsiblefor fuel usage charges and may also be responsible fortaxes, levies, usage fees, excessive mileage, or rentalusage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as acourtesy rental.
Additional Program Information
All program options, such as shuttle service, may not beavailable at every dealer. Please contact your dealerfor specific information about availability. All CourtesyTransportation arrangements will be administeredby appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,change, or discontinue Courtesy Transportation atany time and to resolve all questions of claim eligibilitypursuant to the terms and conditions describedherein at its sole discretion.
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ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only(VISA-MasterCard-Discover), visit Helm, Inc.on the World Wide Web at: helminc.com
Or you can write to:
Helm, IncorporatedP.O. Box 07130Detroit, MI 48207
Prices are subject to change without notice and withoutincurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices arequoted in U.S. funds. Canadian residents are to makechecks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticatedcomputers that record information about the vehicle’sperformance and how it is driven. For example,your vehicle uses computer modules to monitor andcontrol engine and transmission performance, to monitorthe conditions for airbag deployment and deployairbags in a crash and, if so equipped, to provideantilock braking to help the driver control the vehicle.These modules may store data to help yourdealer/retailer technician service your vehicle. Somemodules may also store data about how you operate thevehicle, such as rate of fuel consumption or averagespeed. These modules may also retain the owner’spersonal preferences, such as radio pre-sets, seatpositions, and temperature settings.
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Event Data Recorders
This vehicle has an Event Data Recorder (EDR). Themain purpose of an EDR is to record, in certain crash ornear crash-like situations, such as an airbag deploymentor hitting a road obstacle, data that will assist inunderstanding how a vehicle’s systems performed. TheEDR is designed to record data related to vehicledynamics and safety systems for a short period of time,typically 30 seconds or less. The EDR in this vehicleis designed to record such data as:
•How various systems in your vehicle were operating
•Whether or not the driver and passenger safety
belts were buckled/fastened
•How far, if at all, the driver was pressing the
accelerator and/or brake pedal
•How fast the vehicle was traveling
This data can help provide a better understanding of thecircumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only ifa non-trivial crash situation occurs; no data is recorded bythe EDR under normal driving conditions and no personaldata (e.g., name, gender, age, and crash location) isrecorded. However, other parties, such as lawenforcement, could combine the EDR data with the typeof personally identifying data routinely acquired during acrash investigation.
To read data recorded by an EDR, special equipment isrequired, and access to the vehicle or the EDR is needed.In addition to the vehicle manufacturer, other parties,such as law enforcement, that have the specialequipment, can read the information if they have accessto the vehicle or the EDR.
GM will not access this data or share it with othersexcept: with the consent of the vehicle owner or, if thevehicle is leased, with the consent of the lessee; inresponse to an official request of police or similargovernment office; as part of GM’s defense of litigationthrough the discovery process; or, as required by law.Data that GM collects or receives may also be used forGM research needs or may be made available to othersfor research purposes, where a need is shown and thedata is not tied to a specific vehicle or vehicle owner.
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R
Radio FrequencyIdentification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20Radio(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-92RadiosNavigation/Radio System,see Navigation Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-120Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-89Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-119Rainsense™II Wipers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32Rear Climate Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Rear Heated Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10Rear Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56Rearview Mirror with Compass and Temperature . . . . 2-11Rearview MirrorsAutomatic Dimming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36Reclining Seatbacks, Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . 7-8
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . 8-7Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . 3-4Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7Removing the Flat Tire and Installing theSpare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-83Removing the Spare Tire and Tools . . . . . . . . . . . . . . . . . . . 6-81Replacement PartsMaintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10Reporting Safety DefectsCanadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16Restraint System CheckChecking the Restraint Systems . . . . . . . . . . . . . . . . . . . . 2-74Replacing Restraint System PartsAfter a Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-75Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . . . . . 3-24Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . . . . . 5-17RoofSunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . 3-35
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