phone CADILLAC ELDORADO 1994 10.G Owners Manual

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NOTICE:
So, before adding sound equipment, .check with your dealer and
be sure
to check Federal rules covering mobile radio and
telephone units.
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Roadside Service represents the spirit of luxury leadership at Camqc
Motor Car Division.
We hope the need never arises, but if it does,
Roadside.Service
is there for you! ! Roadside Service covers you on the
road,
far from home, all day and night, weekends and holidays.
THERE mE'NO MEMBERSHIP OR ENROLLMENT CHARGES.
Any CadiUac is eligible under this program.
ROmSDE SER.WCE AVAILABILITY-
TYPE DAILY INCLUDING
OF ASSISTANCE HOLIDAYS
Phone Advisor 24 Hours
Dealer Technib, 8 a.m. - 12 midnight
Towing
Battery Jump Start
Lockout Assistance 24 hours
Fuel Delivery
Tire Change
.
Cadillac Roadside Service is just one of your Cadillac Owner
Privilegessm that leads to
peace of mind.
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Downloaded from www.Manualslib.com manuals search engine What Will Roadbide Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There is
no cost for Roadside Service if the repair is under warranty or
the provided service
is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and the
reDair is not covered under warranty, there is a
nominal service fee to
cover the technician's travel to and from your location. Labor is
charged at one and half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee
if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service 3 ? ?
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may be made by cash, personal
check or any major credit
card honored by the participating Cadillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, \
the
charges must still be paid. Retain the
bill and submit it to an authorized
Cadillac dealership Service Department for review.
If the repair is
determined
to be covered by warranty the dealer will expedite
reimbursement directly to you.
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Where Is Roadside Service Available ? ? ?
Wherever you drive in the United. States or Canada, an advisor is
available to assist you over the phone. If needed, a dealer technician
will travel to your location within a 30 miles/50 kilometers radius, of a
participating Cadillac dealership. If beyond
this radius, we will arrange
to have your car towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service ? ? ?
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Dial the toll-free Roadside Service number: 1-800-882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
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A description of the problem
Name, home addkss, home telephone number
Location
of your Cdllac, and number you ate
calling fiom
The model year, vehicle identification number,
and date
of delivery
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to the
left top of the instrument panel andvisible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why
we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Coosumer
Relations Center.
Any hearing or speech impaired customer who has accdss to a
TDD or a conventional teletypewriter
("Y) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
STATE W-TY ENFORCEMENT LAWS
Laws in many states perniit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions of these laws vary
from state to state.
To the extent allowed by state law, General Motors requires
that
you first provide us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent
to the Cadillac Customer Relations Center. Please see Page XX for
the address.
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MEDIATION/ARBITRATION
PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at
a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program is available free
of charge to customers who own or
lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator
will make a decision which you may accept or reject. If you accept
the decision,
GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you
to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General Motors reserves the right
to change eligibility limitations andor to
discontinue its participation in this program.
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Downloaded from www.Manualslib.com manuals search engine the model year before ordering an index if you are interested in buying psps
some P!%’S pertaining to a particular model year vehicle may be published on later
years,-and these would be 1istidin‘the.Iater year’s index. Whenyou order an index
f for a model year that is not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed
to YOU. There is no charge for indexes for the 1991 - 1994 model years.
1 pertaining to a current model year vehicle.
r Toll-Fkee ’Mephone Number
If you want an additional ordering form for an index or a subscription, just .call
toll-free and we’ll be happy to send you one. Automated recording .equipment
r will take your name and mailing address. The number to call is
1-800-551-4123.
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Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
ask to see them.
A
VERY IMPORTANT REMINDER These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the \
equipment,
tools, safety instructions, and training
to do a job -quickly and safely.
Cadillac reserves the right
to change these procedures without notice after
November,
1991.
Cadillac Owner’s Manuals. and Service Publications
You can get these by using the order tom. Additionally, past model Owner’s
Manuals and Service Information Manuals
are available for a minimum of ten
model.yqars and
freque,ntly.much-lQngeT. Credit card oJrders may be placed using
the toll-free number
1-800-782-4356. High quality three hole punched
looseleaf copies of out
of print older model manuals ar available, also. .You may
receive a free listing
of either by using.the order form.

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NOTE: Please fill in order form and MAIL TO:
Cadillac Sservice Publications
Post Office Box 07l30, Detroit, Michigan 48207
ORDER TOLL F,R,EE: 1-800=782-4356
Monday-Friday 8:OO A.M.-6:00 P.M. EST
If further information is needed, write to the address shown above or call 1-800-7824356. Orders cannot be returned without prior authorization. A restocking fee may apply.
:Prices are subject to change without notice and without incurring oblion. TOTAL MATERIAL
appropriate bullebn numbers. These numbers may be found in the PSP Index. Your Orders for lndvidual Product Service Publications cannot be filled without the Michigan Purchasers
first Product Service Publication costs S4.00; each additiial'PSP costs $2.00. add446salestax
Piease allow .doquote time for postal service. Handling Charge
I GRAND TOTAL I I
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the name of the person ' to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
(CUSTOMER NAME) (ATENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS) (APT. NO.)
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(CITY) ~~ (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO. CODE
0 Check or Money Order payable to Helm, Inc. (USA funds only - do not send cash.)
0 MasterCard 0 VISA 0 Discover,Card
Number:
m m m rrrn
Expiration m rl 0 Check here if your billing address is different Date mdyr: from your shipping address shown.
(CUSTOMER SIGNATURE)
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