ESP CADILLAC ELDORADO 1995 10.G Owner's Manual

Downloaded from www.Manualslib.com manuals search engine Temperature - A, B, C
The temperature grades are A (the highest), B, and C, representing the
tire’s resistance to the generation of heat and its ability to dissipate heat
when tested under controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the material
of the tire
to degenerate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade
C corresponds to a level of performance
which all passenger car tires must meet under
the Federal Motor Vehicle
Safety Standard
No. 109. Grades B and A represent higher levels of
performance on the laboratory test wheel than the minimum required by
law.
Warning:
The temperature grade for this tire is established for a tire that
is properly inflated and not overloaded. Excessive speed, underinflation,
or excessive loading, either separately or
in combination, can cause heat
buildup and possible tire failure.
These grades are molded on the sidewalls
of passenger car tires.
While the
tires available as standard or optional equipment on General
Motors vehicles may vary with respect
to these grades, all such tires meet
General Motors performance standards and have been approved for use
on General Motors vehicles. All passenger type
(P Metric) tires must
conform to Federal safety requirements
in addition to these grades.
wheel Alignment and Tire Balance
The wheels on your vehicle were aligned and balanced carefully at the
factory to give
you the longest tire life and best overall performance.
In most cases, you
will not need to have your wheels aligned again.
However,
if you notice unusual tire wear or your vehicle pulling one way
or the other, the alignment may need to be reset.
If you notice your
vehicle vibrating when driving on
a smooth road, your wheels may need to
be rebalanced.
6-48

Downloaded from www.Manualslib.com manuals search engine Who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back
on the road.
To resolve more complex problems, the advisor will page an experienced
Cadillac dealership Service Echnician.
The technician will call you and
evaluate the
possible cause. If a roadside repair is possible, the technician
will come to your location and provide a permanent or temporary repair.
What Bf Your Cadillac Is In An Unsafe Location Or
On A Limited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician) or
if the vehicle is on a limited access freeway or
regulated highway, the advisor
will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided
if necessary.
mat If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45 minutes) or requires the resources of a Cadillac
dealership service facility, the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a repair,
but determines that your car cannot be repaired
at roadside.
Tow services are provided by independent companies, so therefore,
Cadillac is not responsible for the tow company. During the 48 months, or
50,000 miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
6

Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities
There are only two things which you will be responsible for during the
use of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage for the courtesy vehicle, similar
to rental car agreements.
Please, check with your insurance company to be certain what's covered.
.: .. ,
Gold Key Courtesy Transportation -- Just one more way your. Cadillac
Dealer is committed to you.
3-5

Downloaded from www.Manualslib.com manuals search engine c
c
CUSTOMER ASSISTANCE INFORMATION
Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how
to obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction
Procedure, Customer Assistance
for Hearing or Speech Impaired, BBB
Auto Line -Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with the sales transaction or the operation of your
vehicle
will be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of
all concerned,
misunderstandings can occur. If your concern has not been resolved to
your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealer
management. Normally, concerns can be quickly resolved
at that level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management. it
appears your concern cannot be resolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458.-8006.
In Canada, contact GM of Canada Customer
Assistance Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact GM North American
Export Sales
in Canada by calling 1-905-644-41 12.