Downloaded from www.Manualslib.com manuals search engine Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation.
It's one more example of Cadillac's commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where you need to be
when
your CadiIlac is in the dealership for warranty service.*
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Downloaded from www.Manualslib.com manuals search engine Shuttle Service
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconve\
nience
to you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty
work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
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Downloaded from www.Manualslib.com manuals search engine Plan Ahead When Possible
Whenever possible, schedule an appointment for your vehicle's warranty
work. Your Cadillac Dealer can then prepare to meet your alternative
transportation needs
and minimize inconveniences typically associated
with
warranty repairs.
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Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities
There are only two things which you will be responsible for during the
use of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage for the courtesy vehicle, similar
to rental car agreements.
Please, check with your insurance company to be certain what's covered.
.: .. ,
Gold Key Courtesy Transportation -- Just one more way your. Cadillac
Dealer is committed to you.
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Downloaded from www.Manualslib.com manuals search engine c
c
CUSTOMER ASSISTANCE INFORMATION
Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how
to obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction
Procedure, Customer Assistance
for Hearing or Speech Impaired, BBB
Auto Line -Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with the sales transaction or the operation of your
vehicle
will be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of
all concerned,
misunderstandings can occur. If your concern has not been resolved to
your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealer
management. Normally, concerns can be quickly resolved
at that level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management. it
appears your concern cannot be resolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458.-8006.
In Canada, contact GM of Canada Customer
Assistance Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish).
In the U.S. Virgin Islands, call
1-800-496-9994.
In other overseas locations, contact GM North American
Export Sales
in Canada by calling 1-905-644-41 12.
