CADILLAC ELDORADO 1995 10.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to
give
the Customer Assistance Representative:
Your name, address, home and business telephone numbers
0 Vehicle Identification Number (This is available from the vehicle
registration
or title, or the plate at the left top of the instrument panel
and visible through
the windshield.)
0 Dealer name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We ellcourage you to call the toll-free number listed previously in ordcr to
give your inquiry prompt attention. However, if you wish to write
Cadillac, write
to:
Cadillac Consumer Relations Center Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas offices.
When contacting Cadillac, please remember that yo~~r concern will likely
be resolved
in the dcalership, using the dealer's facilities, equipment and
personnel. That
is why we suggest you follow Step One first if you have a
concern.
CUSTOMER ASSISTANCE FOR THE
HEMNG OR SPEECH IMPMRED (TDD)
To assist customers who have hearing difficulties, Cadillac has installed
special
TDD (T~lecomnlunication Dcviccs for the Deaf) equipment at its
Customer Assistance Ccntcr. Any hearing or speech impaired customer
who has access to 21 TDD or a conventional teletypewriter (TTY) can
communicate
with Cadillac by dialing: 1-800-TDD-CMCC. (TDD users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BBB AUTO
RESOLUTION PROGRAM*
LINE
- ALTERNATPVE
DISPUTE
*This program may not be available in all states, depending on state law.
Canadian owners
refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right
to change
eligibility limitations and/or to discontinue its participation
in this
program.
Both Cadillac and
your Cadillac dealer are committed to making sure you
are completely satisfied with your new vehicle. Our experience has shown
that, if a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described
earlier
in this section is very successful.
There may be instances where an impartial third-party can assist
in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation of the
New Vehicle Limited Warranty. To assist in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers. This program is available free
of charge to
customers
who currently own or lease a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction
Procedure,
you may contact the BBB using the toll-free telephone
number,
or write them at the following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize thc Customer Satisfaction Procedure before you
resort to AUTO LINE, but you may contact the BBB at any time. The
BBB will attempt to resolve the conlplaint serving as an intermediary
between
you and Cadillac. If this mediation is unsuccessful, an informal
hcaring
will be schedulecf uhere eligible customers may present their case
to an impartial third-party arbitrator-.
The arbitrator
will make ;i decision which you may accept or reject. If you
acccpt the decision, GM will be bound by that decision. The entire
dispute resolution procedure should ordinarily
take about forty days from
the time
you file a claim until a dccision is made.
Some
state laws may require you to use this program before filing a claim
with a state-run arbitration program 01- in the courts. For further
information, contact thc RBB at 1-800-955-5 I()(‘) or the Cadiliac Customer
Assistance Center
at I-800-4%-8006.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOJ?EmMENT
J

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REPORTING SAFETY DEFECTS TO THE
CANADL4iV GOJERNMENT
If you live in Canada, and you believe that your vehicle has a safety
defect,
you should immediately notify Transport Canada, in addition to
notifying General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KIG 352
REPORTING SAFETYDEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly
hope you'll notify us. Please call LIS at our Consumer
Relations Center.
1-800-458-8006. or write:
Cadillac Consumer Relations Ccnter
Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
In Canada, please call us at 1-800-263-3777 (English) or 1-800-%3-78S4
(French). Or, write:
Gencral Motors of Canada Limited
Customcr Assistancc Centcr
1908 Colonel Sam Drive
Oshawa. Ontario LlH 8P7
SERnCE AND OWNER PUBLICATIONS

Downloaded from www.Manualslib.com manuals search engine Service manuals contain diagnosis and repair information for all chassis
and body systems. They may be uscful for owners who wish to get
a
greater understanding of their vehicle. They are also useful for owners
with the appropriate skill level or training who wish to perform
“do-it-yourself” service. These are authentic General Motors service
manuals meant for professional, qualified technicians.
SERWCE BULLETINS
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships,
GM monitors product performance in the field. When
service methods are found which promote better service
on GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number of vehicles. Some
will describe
inexpensive scrvice; others
wiil describe expensive service. Some will advise
new or unexpected conditions,
and others may help avoid future costly
repairs. Service Bulletins are meant for qualified technicians.
In some cases
they refer to service manuals, specialized tools, equipment and safety
procedures necessary
to service the vehiclc. Since these bulletins are issued
throughout
the model year and beyond, an index is required and published
quarterly to help identify specific bullctins. Subscriptions are available. You
can order an index at the toll-frcc numbers listed previously, or ask
a GM
dealer to see an index or individual bulletin.
OWER PUBLICATIONS
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners
with general operation and maintenance information.
h

Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS DESCRIPTION
Deville/Concours/Eldorado/Seville
Service Information Manual
(Includes
Book 1 & 2) (Available 5/95)
Fleetwood Service Information Manual
(Includes Book 1
& 2) (Available 4/95)
Order Form for Past Model Service Manuals
I '
MODEL
YEAR FORM NO. PRICE
EACH
1995 GMP/95EK
$90.00
1995 GMP/95D 90.00
1995 and Prior CPCH-095
FREE
I
MODEL
YEAR
I 1995
-
I
1995
1995
I
1995 1995
I 1995
OWNER'S LITERATURE
FORM NO. DESCRIPTION
3547054 Fleetwood Owner Information
PRICE
EACH
$15.00
3547065
I Deville Owner Information 15.00
Concours Owner Information 15.00
Seville Owner Information 15.00
Eldorado Owner Information 15.00
Maintenance Coupon Booklet
2.00 Warranty Booklet (All Models)
4 .OO
Order Form for Past Model Owner's Literature FREE
3547068
3547060
3547057
3547081
354705
1
CPCH-095
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels and
Gold Keys are available by contacting your Cadillac dealership.
I
I 7

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MODEL YEAR
1994
1991
1992
1993
1994
1991
1992
1993
SERVICE BULLETIN INFORMATION I
FORM NO.
GMSB-ORD-9L
H-2855
H-2955
H-30055
GM-SBI-94 H-2852B
H-2952B
H-3052B
DESCRIPTION PRICE
EACH
Pricing and ordering information for GM FREE
Service Bulletin Subscriptions
Service Bulletin Index:
A listing of all Service w
Bulletins released by Cadillac during the
model year listed. For 1994, the index
contains
a listing of all Service Bulletins
released by General Motors. 4.00
Bound PSP Edition
- includes Index
plus complete PSPs 1 20.00 1
Bound PSP Edition - includes Index
plus complete PSPs
I 20.00 1
Bound PSP Edition - includes Index
plus complete PSPs
MODEL YEAR ~ ~-
1994
1994
SERVICE BULLETIN SUBSCRIPTION INFORMATION
FORM
NO.
94-CAD-SB
34-CAD-SB(
GM-BB
DESCRIPTION
Four quarterly mailings containing all
Service Bulletins produced by Cadillac.
Also, includes
a copy of the Bulletin Index
First, Second, Third and Fourth Quarter
packages can be purchased for Cadillac
(use appropriate Item/Model
#). Indicate
Quarter
# in ( ). Also, includes a copy of the
Bulletin Index.
GM Corporate Bulletin Binder for Product
Service Publications. Includes a set
of
Index Tabs.
PRICE
EACH
$75.00
25.00
20.00
x

Downloaded from www.Manualslib.com manuals search engine NOTE: Please fill in order form and MAIL TO:
Post Office Box 07130, Detroit, Michigan 48207
Cadillac Service Publications
n ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO A.M.-6:00 P.M. EST
If further information is needed, write to the address shown above of call 1-800-782-4356. Orders cannot be returned without prior authorization. A re-stocking fee may apply.
Prices are subject to change without notice and without TOTAL MATERIAL incurring obligation.
Please allow adequate time for postal service.
Handling Charge $4.00
GRAND TOTAL
NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person whose - attention the shipment should be sent. For purchases outside U.S.A. please write to the above address for quotation.
I
(CUSTOMER NAME) (ATfENTtON)
1 (STREET ADDRESS - NO P.O. BOX NUMBERS)
(APT.NO.)
(STATE)
(ZIP CODE)
0 Check or Moneyorder payable to Helm, Inc. (USA funds only - do not send cash.)
0 MasterCard 0 VISA 0 Discover Card
Account Number rn m 11111 m
Expiration ml Date mo/yr
(~US AER SIGNATURE) --
9

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