phone CADILLAC ESCALADE 2012 3.G Workshop Manual

Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-5
Customer Assistance
Offices (U.S. and Canada)
Cadillac encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Cadillac,
the letter should be addressed to:
United States
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-882-1112From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-882-1112
Overseas
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
13-6 Customer Information
Customer Assistance
Offices (Mexico)
To contact the Customer Assistance
Center (CAC), use the phone
numbers listed in this section.
Customer assistance is available
Monday through Friday, 08:00 to
20:00 hours, and Saturdays from
08:00 to 15:00 hours.
All e-mail inquiries to the Customer
Assistance Center (CAC) should be
sent to: [email protected].
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance for
Text Telephone (TTY)
Users (U.S. and Canada)
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.

Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-7
Online Owner Center
Cadillac Owner Center (U.S.)
www.cadillacownercenter.com
Information and services
customized for your specific
vehicle—all in one convenient
place.
.Digital owner manual, warranty
information, and more.
.Storage for online service and
maintenance records.
.Cadillac dealer locator for
service nationwide.
.Exclusive privileges and offers.
.Recall notices for your specific
vehicle.
.OnStar and GM Cardmember
Services Earnings summaries. Other Helpful Links:
Cadillac
—www.cadillac.com
Cadillac Merchandise —
www.cadillaccollection.com
Help Center —www.cadillac.com/
pages/mds/helpcenter/faq.do
.FAQ (Frequently Asked
Questions)
.Contact Us
My GM Canada www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable
tools and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick
links to parts and service
estimates, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
13-8 Customer Information
GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service (U.S.
and Canada)
In the United States or Canada, call
1-800-882-1112.
Text Telephone (TTY), U.S. only,
call
1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to
5 years/160 000 km (100,000 mi),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of
the New Vehicle Limited Warranty.
Cadillac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Service program at
any time without notification.

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-11
This program expires two years
from the date of the invoice for
the vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Cadillac
Customer Assistance Center at
01-800-466-0805.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Cadillac dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Cadillac
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is notaccessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Cadillac dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.

Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-13
Services Not Included in Roadside
Assistance
Roadside Assistance does not
cover or reimburse services for the
following:
.Events caused by fraud or bad
faith by the driver.
.Vehicle immobilization
situations due to a major force
or unforeseen circumstances,
such as natural phenomena
of an extraordinary nature,
earthquakes, volcanic eruptions,
and other cyclonic storms.
.Vehicle immobilization situations
arising from car accidents
caused by the driver of the
vehicle or third parties. This
means any occurrence that
causes physical injury to the
occupants and/or the vehicle
caused by external forces.
.Acts of terrorism, riot or uproar,
armed forces or police actions
which prevent timely delivery of
assistance services.
.Food service, beverages,
telephone calls, or other extra
costs. Accommodation costs
apply only to Mexico per the
terms and conditions of the
Roadside Assistance program.
.Any damage to the vehicle
without intent, derived from the
services provided.
.Cost of towing a trailer when
choosing a Cadillac dealer that
is nearest to the temporary
storage facility for the disabled
vehicle.
.Cost of all maneuvers required
to access the vehicle when it is
not available to be towed.
.Cost of fuel provided.
Routine vehicle repair costs are
not covered by the Roadside
Assistance program. For more
information, see your new vehicle
warranty. Contacting Roadside Assistance
Roadside Assistance services are
of no cost to you and available
24 hours a day, 365 days a year.
Costs are only incurred in situations
that exceed the limits of the
program, some of which are listed
previously in this section.
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
E-mail
[email protected]
Cadillac reserves the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.

Black plate (17,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-17
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service (U.S. and
Canada) on page 13‑8orRoadside
Service (Mexico) on page 13‑10.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑34.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty. Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine GM parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Black plate (22,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
13-22 Customer Information
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. SeeUsing the
Navigation System on page 7‑58 for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
14-4 OnStar
Connections
OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also
be controlled from a cell phone
through the OnStar mobile app. See
www.onstar.com for coverage maps.
Hands-Free Calling
1. PushX. System responds:
“OnStar ready.”
2. Say “Dial.”System responds:
“Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK calling.”
Retrieve My Number
1. PushX. System responds:
“OnStar ready.”
2. Say “My Number.” System
responds: “Your OnStar
Hands-Free Calling number is.”
End a Call
PushX. System responds: “Call
ended.”
Store a Name Tag for Speed
Dialing
1. PushX. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you
would like to store.”
3. Say the entire number without pausing. System responds:
“Please say the name tag.”
4. Pick a name tag. “System
responds: ”About to store tag>. Does that sound OK?”
5. Say “Yes”or“No” to try again.
System responds: “OK, storing
.”
Place a Call Using a Stored
Number
1. PushX. System responds:
“OnStar ready.”
2. Say “Call .” System
responds: “OK, calling
.”
Verify Minutes and Expiration
PushXand say “minutes” then
“verify” to check how many minutes
remain and their expiration date.
OnStar Mobile App
With an iPhone®or
Android™-based mobile device,
an OnStar mobile app can be
downloaded. The vehicle can be
remote started, if equipped, or
the doors can be unlocked from
anywhere there is cell phone
service. It can also check the fuel
level, tire pressure, and oil life.
It can connect to an OnStar Advisor
anytime. For OnStar mobile app
compatibility or further information,
see www.onstar.com.

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
14-6 OnStar
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar’s
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment
or software is added, connected,
or modified, OnStar service may
not work. Other problems beyond
OnStar ’s control may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming. See
Radio Frequency Statement on
page 13‑22 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard‐of‐hearing, or speech‐impaired
customers while in the vehicle. The
available dealer‐installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn‐by‐Turn Navigation.
Onstar.com
The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing
and sign up for OnStar Vehicle
Diagnostics. Click on the “My
Account” tab on the home page.