infotainment CADILLAC ESCALADE 2021 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/11/21
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Keys, Doors, and Windows . . . . . . . . . . 6
Seats and Restraints . . . . . . . . . . . . . . . 40
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Instruments and Controls . . . . . . . . 103
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Infotainment System . . . . . . . . . . . . . 157
Climate Controls . . . . . . . . . . . . . . . . . . 220
Driving and Operating . . . . . . . . . . . . 229
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 362
Service and Maintenance . . . . . . . . . 441
Technical Data . . . . . . . . . . . . . . . . . . . . 454
Customer Information . . . . . . . . . . . . 458
Reporting Safety Defects . . . . . . . . . 468
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471
Connected Services . . . . . . . . . . . . . . . 476
Index . . . . . . . . . . . . . . . . . . . . . . . . 479
Introduction
The names, logos, emblems, slogans,
vehicle model names, and vehicle
body designs appearing in this manual
including, but not limited to, GM, the
GM logo, CADILLAC, the CADILLAC
Emblem, and ESCALADE are
trademarks and/or service marks of
General Motors LLC, its subsidiaries,
affiliates, or licensors.
For vehicles first sold in Canada,
substitute the name“General Motors
of Canada Company ”for Cadillac
Motor Car Division wherever it
appears in this manual.
This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle, model variants, country specifications,
features/applications that may not be
available in your region, or changes
subsequent to the printing of this
owner’s manual, including changes in
standard or optional content.
If the vehicle has the Duramax diesel
engine, see the Duramax diesel
supplement for additional and specific
information on this engine.
Refer to the purchase documentation
relating to your specific vehicle to
confirm the features.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de ce
guide en français auprès du
concessionnaire ou à l'adresse
suivante:
Litho in U.S.A.
Part No. 84266974 C Third Printing©2021 General Motors LLC. All Rights Reserved.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/11/21
INTRODUCTION 5
1.Driver Information Center (DIC)
0132.
2. Air Vents 0225.
3. Turn Signal Lever. See Turn and
Lane-Change Signals 0153.
Exterior Lamp Controls 0149.
4. Tap Shift Controls (If Equipped). See Manual Mode 0255.
5. Instrument Cluster 0114.
6. Driver Monitoring Camera. See Super Cruise 0283 (If Equipped).
7. Windshield Wiper/Washer 0105.
Rear Window Wiper/Washer 0107.
8. Infotainment. See Overview0158.
9. Light Sensor. See Automatic
Headlamp System 0152.
10. Dual Automatic Climate Control
System 0220.
Heated and Ventilated Front Seats
0 48 (If Equipped).
11. USB Ports. See USB Port0169.
12. Storage Compartment.
13. Infotainment Controls. See Overview 0158.
14. Hazard Warning Flashers 0153. 15.
Wireless Charging 0111.
16. Shift Lever. See Automatic
Transmission 0251.
17. Automatic Vehicle Hold (AVH) 0263.
Stop/Start Disable Button. See
Stop/Start System 0247.
Lane Keep Assist (LKA) 0324 (If
Equipped).
18. ENGINE START/STOP Button. See Ignition Positions 0245.
19. Steering Wheel Controls 0104.
20. Horn 0104.
21. Steering Column Adjustment. See Steering Wheel Adjustment 0104.
22. Hood Release. See Hood0365.
23. Cruise Control 0271 (If Equipped).
Adaptive Cruise Control (Advanced)
0 274 (If Equipped).
Super Cruise 0283 (If Equipped).
Forward Collision Alert (FCA) System
0 313 (If Equipped).
Heated Steering Wheel 0104 (If
Equipped).
24. Instrument Panel Illumination
Control 0154. 25. Data Link Connector (DLC) (Out of
View). See Malfunction Indicator
Lamp (Check Engine Light) 0122.
26. Trailer Brake Control. See Towing
Equipment 0338 (If Equipped).
27. Electric Parking Brake 0261.
28. Four-Wheel Drive 0256 (If
Equipped).
Four Corner Air Suspension System
0 268 (If Equipped).
Driver Mode Control 0266

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
44 SEATS AND RESTRAINTS
.Raise or lower the seat by moving
the rear of the control up or down.
Lumbar Adjustment
.Press and hold the front or rear of
the control to increase or decrease
lumbar support.
.Press and hold the top or bottom of
the control to raise or lower lumbar
support.
Uplevel Seat Adjustment
To adjust lumbar support, if equipped:
.Press and release or hold Feature
Select (1) to scroll to lumbar
support on the infotainment display.
.Press Forward (5) or Rearward (3) to
adjust lumbar forward or rearward.
.Press Up (2) or Down (4) to adjust
lumbar up or down.Bolster Support
To adjust bolster support, if equipped:
Press and release or hold Feature
Select (1) to scroll to bolster support
on the infotainment display. Press
Forward (5) or Rearward (3) to adjust
bolster support inward or outward.
Upper Shoulder Support
To adjust upper shoulder support,
if equipped:
.Press and release or hold Feature
Select (1) to scroll to upper shoulder
support on the infotainment display.
.Press Forward (5) or Rearward (3) to
adjust shoulder support forward or
rearward.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
50 SEATS AND RESTRAINTS
Massage
If equipped, the vehicle must be on to
use the massage feature.
To activate and adjust massage:
.Turn the Feature Select (1) to scroll
to massage on the infotainment
display.
.Press Up (2) or Down (4) to adjust
massage type.
.Press Forward (5) or Rearward (3) to
adjust the intensity.
.To turn massage off or to activate
massage at last massage type and
intensity settings, press the massage
On/Off Control (6).The massage feature will turn off after
approximately 20 minutes. Press the
massage On/Off Control (6) to restart
the massage feature.
Rear Seats
Rear Seat Reminder
If equipped, the message REAR SEAT
REMINDER LOOK IN REAR SEAT
displays under certain conditions
indicating there may be an item or
passenger in the rear seat. Check
before exiting the vehicle.
This feature will activate when a
second row door is opened while the
vehicle is on or up to 10 minutes
before the vehicle is turned on. There
will be an alert when the vehicle is
turned off. The alert does not directly
detect objects in the rear seat; instead,
under certain conditions, it detects
when a rear door is opened and
closed, indicating that there may be
something in the rear seat.
The feature is active only once each
time the vehicle is turned on and off,
and will require reactivation by
opening and closing the second row
doors. There may be an alert even
when there is nothing in the rear seat;
for example, if a child entered the
vehicle through the rear door and left
the vehicle without the vehicle being
shut off.
The feature can be turned on or off.
See
Vehicle Personalization 0138.
Heated Rear Seats
{Warning
If temperature change or pain to
the skin cannot be felt, the seat
heater may cause burns. See the
Warning under Heated and
Ventilated Front Seats 048.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
SEATS AND RESTRAINTS 67
Warning (Continued)
Occupants should not lean on or
sleep against the front center
armrest or console in vehicles with
a front center airbag.
Occupants should not lean on or
sleep against the door or side
windows in seating positions with
seat-mounted side impact airbags
and/or roof-rail airbags.
{Warning
Children who are up against,
or very close to, any airbag when it
inflates can be seriously injured or
killed. Always secure children
properly in the vehicle. To read
how, seeOlder Children 077 or
Infants and Young Children 078.
There is an airbag readiness light on
the center stack below the
infotainment screen, which shows the
airbag symbol.
The system checks the airbag
electrical system for malfunctions.
The light tells you if there is an
electrical problem. See Airbag
Readiness Light 0120.
Where Are the Airbags?
The driver frontal airbag is in the
center of the steering wheel.
The front outboard passenger frontal
airbag is in the passenger side
instrument panel.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
STORAGE 99
Center Console Storage
Press the button and lift to open.
There is an auxiliary jack, USB ports,
an accessory power outlet, a tote
compartment, and a device holder
inside.
On the rear of the console there are
auxiliary jacks, a power outlet, and a
storage area.
SeePower Outlets 0108 and the
infotainment section. Center Console Refrigerator/FreezerIf equipped with a center console
refrigerator/freezer, lift the armrest to
access. A light will turn on when the
armrest is up.
The refrigerator/freezer mode can only
be used while the engine is running.
If the vehicle is turned off and turned
back on again, the last operating
mode will be resumed.
{Warning
Do not store glass and aluminum
containers inside the bin when in
freezer mode. Glass and aluminum
(Continued)
Warning (Continued)
containers can break when their
contents are frozen. Use caution
removing broken containers to
avoid personal injury.
{Warning
Do not touch bin surfaces with wet
or damp hands while the freezer is
on. Skin could stick to the bin
surface.
Caution
Do not put any objects between the
front seats and the center console
side walls. The air path could be
blocked and cause the unit to stop
working.
To use in refrigerator mode, press the
button once. One light on the button
will be lit. The operating temperature
is 5°C (41°F).

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
104 INSTRUMENTS AND CONTROLS
Controls
Steering Wheel Adjustment
To adjust the power tilt and
telescoping steering wheel:
Press the control to move the steering
wheel up and down or forward and
rearward.
Do not adjust the steering wheel while
driving.
Steering Wheel Controls
The infotainment system can be
operated by using the steering wheel
controls. SeeSteering Wheel Controls
0 160.
Heated Steering Wheel
(:If equipped, press to turn the
heated steering wheel on or off. An
indicator next to the button is lit
when the feature is turned on.
The steering wheel takes about
three minutes to start heating. Automatic Heated Steering Wheel
If equipped with remote start, the
heated steering wheel may turn on
during a remote start along with the
heated seats when it is cold outside.
The heated steering wheel indicator
may come on in remote start.
If equipped with auto heated seats,
the heated steering wheel will turn on
when the auto heated seat is
activated. The heated steering wheel
indicator will display the state of the
steering wheel heat.
See
Heated and Ventilated Front Seats
0 48 and
Vehicle Personalization 0138.
Horn
To sound the horn, pressaon the
steering wheel.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
108 INSTRUMENTS AND CONTROLS
control is off, the transmission is in
R (Reverse), and the front windshield
wiper is performing INT wipes, then
the rear wiper automatically performs
INT wipes.
This feature can be turned on or off.
SeeVehicle Personalization 0138.
The windshield washer reservoir is
used for the windshield, rear window,
and rear mirror camera, if equipped.
See Rear Camera Mirror 034. Check
the fluid level in the reservoir if either
washer is not working. See Washer
Fluid 0377.
Rear Camera Washer
If equipped, push the windshield
wiper lever forward to spray washer
fluid on the rear camera lens. The lever returns to its starting position
when released. See
Rear Camera Mirror
0 34.
Activating the Rear Camera Washer
also cleans the rear window.
Compass
The vehicle may have a compass
display on the Instrument Cluster. The
compass receives its heading and
other information from the Global
Positioning System (GPS) antenna,
StabiliTrak/Electronic Stability Control
(ESC), and vehicle speed information.
The compass system is designed to
operate for a certain number of miles
or degrees of turn before needing a
signal from the GPS satellites. When
the compass display shows CAL, drive
the vehicle for a short distance in an
open area where it can receive a GPS
signal. The compass system will
automatically determine when a GPS
signal is restored and provide a
heading again.
Clock
Set the time and date using the
infotainment system. See "Time /
Date" under Settings0203.
Power Outlets
Power Outlets 12-Volt Direct Current
Accessory power outlets can be used
to plug in electrical equipment, such
as a cell phone or MP3 player.
The vehicle has two accessory power
outlets:
.Below the center console in the map
pocket
.Inside the center console (Standard
Floor Console Only)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INSTRUMENTS AND CONTROLS 111
Wireless Charging
If equipped and enabled, the system
operates at 145 kHz and wirelessly
charges one Qi compatible
smartphone. The power output of the
system is capable of charging at a rate
up to 3 amp (15 W), as requested by
the compatible smartphone. SeeRadio
Frequency Statement 0467.
{Warning
Wireless charging can affect the
operation of an implanted
pacemaker or other medical devices.
If you have one, it is recommended
to consult with your doctor before
using the wireless charging system.
The vehicle must be on, in ACC/
ACCESSORY, or Retained Accessory
Power (RAP) must be active. The
wireless charging feature may not
correctly indicate charging when the
vehicle is in RAP, or during Bluetooth
phone calls. See Retained Accessory
Power (RAP) 0248. The operating temperature is
−20 °C
(−4 °F) to 60 °C (140 °F) for the
charging system and 0 °C (32 °F) to
35 °C (95 °F) for the phone.
{Warning
Remove all objects from the
charging pocket before charging
your compatible smartphone.
Objects, such as coins, keys, rings,
paper clips, or cards, between the
smartphone and the charger will
become very hot. On the rare
occasion that the charging system
does not detect an object, and the
object gets wedged between the
smartphone and the charger,
remove the smartphone and allow
the object to cool before removing
it from the charging pocket, to
prevent burns.
To charge a compatible smartphone:
1. Remove all objects from the charging pocket. The system may
not charge if there are any objects
between the smartphone and
charging pocket.
2. With the smartphone screen facing the rear of the vehicle, slowly insert
the smartphone into the charging
pocket until
}appears onVon
the infotainment display. This
indicates that the smartphone is
properly positioned and charging.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
114 INSTRUMENTS AND CONTROLS
Instrument Cluster
English Gauge Cluster Shown, Navigation, Augmented Reality, Night Vision, andMetric Similar
1.Driver Information Center (DIC)
0132
2. Fuel Gauge 0116
3. Speedometer 0115
4. Tachometer 0116Reconfigurable Instrument
Cluster
If equipped with a diesel engine, refer
to the Duramax Diesel Supplement.
The cluster display layout can be
changed. There are three selectable views:
Gauge :
Displays information zones to
the left and right of the speedometer.
Map : Displays a navigation map.
AR Camera : Displays a camera view
in front of the vehicle.
Night Vision : Displays the Night
Vision camera onto the instrument
cluster. See Night Vision System 0319.
To change the cluster configuration,
touch
bon the touchscreen to the
left of the instrument cluster. Select
the desired option from the list.
The cluster layout can also be selected
using the infotainment display. See
Settings 0203.