ESP CADILLAC ESCALADE 2021 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
KEYS, DOORS, AND WINDOWS 15
remote start before engine running
has completed or the vehicle is
turned on.
3. Press the brake pedal and turn the ignition on to drive the vehicle.
Additional Engine Run Time
Remote start can be used for up to
30 minutes of total engine run time.
After two remote starts of 15 minutes,
or multiple shorter time starts
totaling 30 minutes have been used,
the vehicle must be started and then
turned off before the remote start can
be used again.
Canceling a Remote Start
To cancel a remote start, do any of
the following:
.PressSonce. The parking lamps
will turn off.
.Turn on the hazard warning
flashers.
.Turn the vehicle on and then
back off. Conditions in Which Remote Start
Will Not Work
The remote start will not operate if
any of the following occur:
.The ignition is in any mode other
than off.
.A remote key is in the vehicle.
.The hood is not closed.
.The hazard warning flashers are on.
.There is an emission control system
malfunction.
.The engine coolant temperature is
too high.
.The oil pressure is low.
.The 30 minutes of engine run time
have been used.
.The vehicle is not in P (Park).
Door Locks
{Warning
Unlocked doors can be dangerous.
.Passengers, especially children,
can easily open the doors and
fall out of a moving vehicle. The
doors can be unlocked and
(Continued)
Warning (Continued)
opened while the vehicle is
moving. The chance of being
thrown out of the vehicle in a
crash is increased if the doors are
not locked. So, all passengers
should wear seat belts properly
and the doors should be locked
whenever the vehicle is driven.
.Young children who get into
unlocked vehicles may be unable
to get out. A child can be
overcome by extreme heat and
can suffer permanent injuries or
even death from heat stroke.
Always lock the vehicle whenever
leaving it.
.Outsiders can easily enter
through an unlocked door when
you slow down or stop the
vehicle. Locking the doors can
help prevent this from
happening.
To lock or unlock the doors from
inside the vehicle:
.PressQorKon a power door lock
switch.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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KEYS, DOORS, AND WINDOWS 25
This feature may be temporarily
disabled under some conditions. If the
liftgate does not respond to the kick,
open or close the liftgate by another
method or start the vehicle. The
feature will be re-enabled.
When closing the liftgate using this
feature, there will be a short delay.
The taillamps will flash and a chime
will sound.
Step away from the liftgate before it
starts moving.
Projected Logo
If equipped with this feature, a vehicle
logo will be projected for one minute
onto the ground near the rear bumper
when a remote key is detected within
approximately 2 m (6 ft) from the rear
bumper. The projected logo may not
be visible under brighter daytime
conditions.
.1 m (3 ft) Hands-Free Operation
Detection Zone
.2 m (6 ft) Projected Logo
Detection Zone
The projected logo shows where to
kick towards the rear bumper.
The projected logo will not be
restarted using the same remote key
unless it has been out of range for
longer than 20 seconds.
If a remote key is again detected
within approximately 2 m (6 ft) of the
liftgate, or another kick has been
detected, the one-minute timer will be
reset. The projected logo will not work
under these conditions:
.The vehicle battery is low.
.The transmission is not in P (Park).
.Hands Free Liftgate Control is set to
off in vehicle personalization. See
Vehicle Personalization
0138.
.Power liftgate is turned off.
.The vehicle remains parked for
72 hours or more, with no remote
key use or Keyless Access operation.
To re-enable, press any button on
the remote key or open and close a
vehicle door.
The projected logo will not work for a
single remote key when a remote key:
.Has been left within approximately
5 m (15 ft) of the liftgate for several
minutes.
.Has been left inside the vehicle and
all vehicle doors are closed.
.Has approached the area outside of
the liftgate five times within
10 minutes.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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36 KEYS, DOORS, AND WINDOWS
See your dealer for service if a blue
screen and
3are displayed in the
mirror, and the display shuts off. Also,
push the tab as indicated to return to
the automatic dimming mode.
The Rear Camera Mirror may not work
properly or display a clear image if:
.There is glare from the sun or
headlamps. This may obstruct
objects from view. If needed, push
the tab to turn off the display.
.Dirt, snow, or other debris blocks
the camera lens. Clean the lens with
a soft damp cloth, or, if equipped,
with the Rear Camera Washer. See
Rear Window Wiper/Washer 0107.
.The camera’s mounting on the
vehicle has been damaged, and/or
the position or the mounting angle
of the camera has changed.
Windows
{
Warning
Never leave a child, a helpless adult,
or a pet alone in a vehicle,
especially with the windows closed
in warm or hot weather. They can
be overcome by the extreme heat
and suffer permanent injuries or
even death from heat stroke.
The vehicle aerodynamics are
designed to improve fuel economy
performance. This may result in a
pulsing sound when either rear
window is down and the front
windows are up. To reduce the sound,
open either a front window or the
sunroof, if equipped.
Power Windows
{Warning
Children could be seriously injured
or killed if caught in the path of a
closing window. Never leave the
remote key in a vehicle with
children. When there are children in
the rear seat, use the window
lockout switch to prevent operation
of the windows. See Keys06.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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SEATS AND RESTRAINTS 47
3. Press and release SET; a beep willsound.
4. Immediately press and hold the 1 or 2 memory button matching the
above DIC welcome message until
two beeps sound.
If too much time passes between
releasing SET and pressing 1, the
memory position will not be saved
and two beeps will not sound.
Repeat Steps 3 and 4.
1 or 2 corresponds to the driver
number. See “Identifying Driver
Number” previously in this section.
5. Repeat Steps 1–4 for a second driver using 1 or 2. Remote keys 3–
8 may not save memory positions.
To save the position for
Band Seat
Exit Memory features, repeat Steps 1–
4 using
B. This saves the position for
getting out of the vehicle.
Save preferred memory feature
positions to both 1 and 2 if you are
the only driver. Manually Recalling Memory
Positions
Press and hold 1, 2, or
Bto recall the
previously saved memory positions if
you are driver 1 or 2 identified in the
DIC welcome message. Remote keys
3–8 will not recall memory positions.
To stop Manual Memory recall
movement, release 1, 2, or
Bor press
any of the following controls:
.Power seat
.Memory SET
.Power mirror, with the driver or
passenger side mirror selected
.Power steering wheel, if equipped
Manual Memory recall movement for
1, 2 or
Bbuttons may be initiated
and will complete to the saved
memory position if the vehicle is
shifted in or out of P (Park).
Seat Entry Memory
The vehicle identifies the number of
the current driver’s remote key (1–8).
See Remote Keyless Entry (RKE) System
Operation 07. If the remote key is 1 or
2, and Seat Entry Memory is enabled
in vehicle personalization, the positions saved to the same memory
button number 1 or 2 are
automatically recalled when the
vehicle is turned on, or turned from
off to ACC/ACCESSORY. Remote keys
3–8 will not provide automatic
memory recalls.
To turn Seat Entry Memory on or off,
see
“Vehicle Personalization Settings”
previously in this section and Vehicle
Personalization 0138.
The shift lever must be in P (Park) to
start Seat Entry Memory. Seat Entry
Memory recall will complete if the
vehicle is shifted out of P (Park) prior
to reaching the saved memory
position.
To stop Seat Entry Memory recall
movement, turn the vehicle off or
press any of the following controls:
.Power seat
.Memory SET, 1, 2, orB
.Power mirror, with the driver or
passenger side mirror selected
.Power steering wheel, if equipped
If the saved memory seat position
does not automatically recall or recalls
to the wrong positions, the driver’s

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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48 SEATS AND RESTRAINTS
remote key number (1 or 2) may not
match the memory button number
that positions were saved to. Try
storing the position to the other
memory button or try the other
remote key.
Seat Exit Memory
Seat Exit Memory is not linked to an
remote key. The position saved to
B
is used for all drivers. To turn Seat
Exit Memory on or off, see "Vehicle
Personalization Settings" previously in
this section andVehicle Personalization
0 138.
If turned on, the position saved to
B
is automatically recalled when one of
the following occurs:
.The vehicle is turned off and the
driver door is opened within a
short time.
.The vehicle is turned off with the
driver door open.
To stop Seat Exit Memory movement,
press any of the following memory
controls:
.Power seat
.Memory SET, 1, 2, orB
.Power mirror, with the driver or
passenger side mirror selected
.Power steering wheel, if equipped
Obstructions
If something has blocked the driver
seat while recalling a memory
position, the recall may stop. Remove
the obstruction and try the recall
again. If the memory position still
does not recall, see your dealer.
Heated and Ventilated
Front Seats
{Warning
If temperature change or pain to
the skin cannot be felt, the seat
heater may cause burns. To reduce
the risk of burns, use care when
using the seat heater, especially for
long periods of time. Do not place
anything on the seat that insulates
against heat, such as a blanket,
cushion, cover, or similar item. This
may cause the seat heater to (Continued)
Warning (Continued)
overheat. An overheated seat heater
may cause a burn or may damage
the seat.
Heated and Ventilated Seat ButtonsShown, Heated Seat Buttons Similar
If equipped, the buttons are located
on the door panel. To operate, the
engine must be running.
Press
Jorzto heat the driver or
passenger seat back and cushion.
Press
Ior+to heat the driver or
passenger seat back.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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168 INFOTAINMENT SYSTEM
Favorites are stored by touchingH.
This will highlight indicating that it is
now saved as a favorite.
User Settings
From the SiriusXM source main page,
touch
%to display the following:
.Audio Settings
.Listener Options
.Account Information
Audio Settings
Touch
*to display the Audio
Settings menu. See “Audio Settings”in
AM-FM Radio 0163.
Listener Options
Select and the following may display:
SiriusXM Favorites : Touch to show
XM favorite channels.
History : Touch to show history of
channels.
Listener Settings : Touch to hide
explicit language channels and
content, start songs at the beginning
when tuning a music channel, or reset
the listening history. Account Information
Select to show the XM account
information.
Radio Reception
Unplug electronic devices from the
accessory power outlets if there is
interference or static in the radio.
FM
FM signals only reach about 16 to
65 km (10 to 40 mi). Although the
radio has a built-in electronic circuit
that automatically works to reduce
interference, some static can occur,
especially around tall buildings or
hills, causing the sound to fade in
and out.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. Static can also occur when
things like storms and power lines
interfere with radio reception. When
this happens, try reducing the treble
on the radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio
Service provides digital radio
reception. Tall buildings or hills can
interfere with satellite radio signals,
causing the sound to fade in and out.
In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the
SiriusXM signal for a period of time.
Some cellular services may interfere
with SXM reception causing loss of
signal.
Mobile Device Usage
Mobile device usage, such as making
or receiving calls, charging, or just
having the mobile device on may
cause static interference in the radio.
Unplug the mobile device or turn it
off if this happens.
Multi-Band Antenna
The roof antenna may be used for
radio, navigation, and OnStar,
depending on the equipped options.
Keep clear of obstructions for clear

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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172 INFOTAINMENT SYSTEM
Bluetooth Sound Menu
See“Infotainment System Sound
Menu ”under AM-FM Radio 0163.
Manage Bluetooth Devices
From the Home Page: 1. Touch Audio.
2. Touch Bluetooth.
3. Touch Devices to add or delete devices.
When touching Bluetooth, the radio
may not be able to launch the audio
player on the connected device to
start playing. When the vehicle is not
moving, use the mobile device to
begin playback.
All devices launch audio differently.
When selecting Bluetooth as a source,
the radio may show as paused on the
display. Press play on the device or
touch
pon the display to begin
playback.
Browse functionality will be provided
where supported by the Bluetooth
device. This media content will not be
part of the MyMedia source mode. Some smartphones support sending
Bluetooth music information to
display on the radio. When the radio
receives this information, it will check
to see if any is available and display it.
For more information about supported
Bluetooth features, see
my.cadillac.com/learn.
OnStar System
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets,
and laptops, can be connected to
high-speed Internet through the
vehicle’s built-in Wi-Fi hotspot.
Call 1-888-4ONSTAR (1-888-466-7827)
to connect to an OnStar Advisor for
assistance. See www.onstar.com for
vehicle availability, details, and system
limitations. Service and connectivity
may vary by make, model, year,
carrier, availability, and conditions. 4G
LTE service is available in select
markets. 4G LTE performance is based
on industry averages and vehicle
systems design. Some services require
a data plan.
The OnStar App
If equipped, the infotainment system
has OnStar controls in the embedded
OnStar app on the Home Page. Most
OnStar functions that can be
performed with the buttons can be
done using the app. To open the app,
touch the OnStar icon on the Home
Page. App updates require a
corresponding service plan. Features
vary by region and model. Features
are subject to change. For more
information, see my.cadillac.com/learn
or press
Q.
Services
The Services tab displays the default
view for the app. Use this page to
launch the available OnStar services.
Touch a service to open its display.
Touch Wi-Fi to launch the
connections manager. Advisor Call,
Account, and Help are the other tiled
options.
Advisor Call
Selecting Advisor Call is the same as
pressing
Qor calling 1-888-4ONSTAR
(1-888-466-7827). The X option in the

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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188 INFOTAINMENT SYSTEM
Saving Favorites
Favorites can be added from a number
of the system’s applications. Touch
the favorites icon to save content as a
favorite.
Editing Favorites
Favorites can be edited by selecting
the Edit button for the favorite and
updating the content. Tap and hold on
the Favorites item to enter Edit page.
Reorder Favorites
Touch and hold the Reorder button on
the right side on a favorite item, then
continue to hold and drag it to the
desired position in the list.
Delete Favorites
Touch the checkbox next to the
favorite and select Delete.
Delete all favorites by selecting
Delete All.
Recents
Touch Recents in the
Navigation menu.Last Parked Location
The Last Parked Location is the last
location the vehicle engine was turned
off. That location is displayed in the
first row of the Recents list. Touching
the last Parked Location shows the
Address Details view to either save the
address or drive to it. The Last Parked
Location can be deleted by entering
the Edit display. Once the Last Parked
Location is deleted, it no longer
appears in the Recents list, unless the
vehicle is started at that location
again.
Show POI Icons
Touch Search in the Navigation menu.
More than eight categories of icons
can be selected.
Smart POI Icons on Map (If
Equipped)
The smart POI icons such as fuel
stations and parking may appear
based on time, location, driver search
behavior, driving conditions, and
vehicle conditions.
Touch a smart POI icon to open the
corresponding details:
.Left side: Name and address of the
POI + ETE (Estimated Time
Enroute.)
.Right side:E
Smart Fuel Station Icons
Fuel station prices are shown if
available for nearby stations when the
vehicle is low on fuel.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 191
Database Coverage
Explanations
Coverage areas vary with respect to
the level of map detail available for
any given area. Some areas feature
greater levels of detail than others.
If this happens, it does not mean
there is a problem with the system. As
the map data is updated, more detail
can become available for areas that
previously had limited detail. SeeMap
Data Updates 0190.
Voice Recognition
If equipped, voice recognition allows
for hands-free operation within the
navigation, audio, and phone. This
feature can be started by pressing
g
on the steering wheel.
However, not all features within these
areas are supported by voice
commands. Generally, only complex
tasks that require multiple manual
interactions to complete are
supported by voice commands. For example, tasks that take more
than one or two touches, such as a
song or artist to play from a media
device, would be supported by voice
commands. Other tasks, like adjusting
the volume or seeking up or down, are
audio features that are easily
performed by touching one or two
options, and are not supported by
voice commands.
In general there are flexible ways to
speak commands for completing the
tasks.
If your language supports it, try
stating a one-shot command, such as
“Directions to address city, state/province>.”
Do not include
the ZIP code while stating the address
during the command. Another
example of a one-shot Destination
Entry command is, “Directions to
Place of Interest at .” If these
commands do not work, try saying,
“Take me to Place of Interest ”or “Find
address ”and the system will walk you
through by asking additional
questions.
Hybrid Speech Recognition
If equipped, this feature helps
distinguish words by using
Internet-based information along with
the system’s voice recognition
database. This allows you to speak
more naturally when using voice
recognition.
Using Voice Recognition
Voice recognition becomes available
once the system has been initialized.
This begins when the ignition is
turned on. Initialization may take a
few moments.
1. Press
gon the steering wheel
controls to activate voice
recognition.
2. The audio system mutes and the system plays a prompt.
3. Clearly speak one of the commands described in this section.
A voice recognition system prompt
can be interrupted while it is
playing by pressing
gagain.
Once voice recognition is started, both
the infotainment display and
instrument cluster show the selections

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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192 INFOTAINMENT SYSTEM
and visual dialog content. These
displays can be turned on or off in the
Tutorial Mode underSettings0203.
There are three voice prompt modes
supported:
.Informative verbal prompts: This
type of prompt will provide more
information regarding the supported
actions.
.Short prompts: This type of prompt
will provide simple instructions
about what can be stated.
.Auto informative prompts: This type
of prompt plays during the first few
speech sessions, then automatically
switches to the short prompt after
some experience has been gained
through using the system.
If a command is not spoken, the voice
recognition system says a help
prompt.
Prompts and Infotainment Displays
While a voice recognition session is
active, there may be corresponding
options showing on the displays.
A selection can be made by manually
touching the option, or by speaking
the number for the option to select. Manual interaction in the voice
recognition session is permitted.
Interaction during a voice session may
be completed entirely using voice
commands while some manual
commands may expedite a task. If a
selection is made using a manual
control, the voice recognition dialog
will progress in the same way as if the
selection were made using a voice
command. Once the system completes
the task, or the session is terminated,
the voice recognition dialog stops.
An example of this type of manual
intervention is touching an entry of a
displayed number list instead of
speaking the number associated with
the entry desired.
Canceling Voice Recognition
.Touch or say
“Cancel”or“Exit ”to
terminate the voice recognition
session and show the display where
voice recognition was initiated.
.Press any MFC button or pressg,
C,B,e,6,0, or the thumbwheel
on the steering wheel controls to terminate the voice recognition
session and show the display where
voice recognition was initiated.
Natural Language Commands
Most languages do not support
natural language commands in
sentence form. For those languages,
use direct commands like the
examples shown on the display.
Helpful Hints for Speaking
Commands
Voice recognition can understand
commands that are naturally stated in
sentence form or direct commands
that state the application and
the task.
For best results:
.Listen for the prompt before saying
a command or reply.
.Speak the command naturally, not
too fast, not too slow.
.Use direct commands without a lot
of extra words. For example, “Call
at work,” “Play ”followed by
the artist or song name, or “Tune”
followed by the radio station
number.