CADILLAC ESCALADE 2023 Owners Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Service and Maintenance 419
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see“Recommended Fluids and Lubricants”
in the Duramax diesel supplement.
Fluids and lubricants identified below by name or specification, including fluids or lubricants not listed here, can be obtained from your dealer.
Usage Fluid/Lubricant
Automatic Transmission DEXRON ULV Automatic Transmission Fluid.
Chassis Lubrication Lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling System
0 347.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1
full synthetic is recommended. See Engine Oil0342.
Front Axle (4WD Only) and Rear Axle. See your dealer. Hydraulic Brake System DOT 4 Hydraulic Brake Fluid.
Key Lock Cylinders, Hood Hinges, Body Door
Hinge Pins, Power Assist Steps, Liftgate Hinge, and Fuel Door Hinge Multi-Purpose Lubricant, Superlube. See your dealer.
Transfer Case (4WD Only) See your dealer.
Weatherstrip Conditioning Weatherstrip lubricant. See your dealer. Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
420 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification, can be obtained from your dealer.
If the vehicle has a diesel engine, see the Duramax diesel supplement.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter
I6.2L (L87) with high capacity air cleaner 84121219 A3244C
I6.2L (L87) without high capacity air cleaner 84121217 A3246C
I6.2L (LT4) 84989107 A3295C
Oil Filter I6.2L V8 Engine (L87) 12707246 PF63
I6.2L V8 Supercharged Engine (LT4) 12707246 PF63
Passenger Compartment Air Filter 13540923 CF206C

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Service and Maintenance 421
PartGM Part NumberACDelco Part Number
Spark Plugs
I6.2L V8 Engine (L87) 12622441
41-114
I6.2L V8 Supercharged Engine (LT4) 12642722
41-128
Wiper Blades IDriver Side –55 cm (22 in) 84278338
—
IPassenger Side –55 cm (22 in) 84278338
—
IRear –30 cm (12 in) 84215609
—

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
422 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Maintenance Stamp Services Performed

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Technical Data 423
Technical Data
Vehicle Identification
Vehicle Identification Number (VIN) . . . 423
Service Parts Identification . . . . . . . . . . . . 423
Vehicle Data
Capacities and Specifications . . . . . . . . . . 424
Engine Drive Belt Routing . . . . . . . . . . . . . 426
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front corner of
the instrument panel, on the driver side of
the vehicle. It can be seen through the
windshield from outside. The Vehicle
Identification Number (VIN) also appears on
the Vehicle Certification label and certificates
of title and registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See“Engine
Specifications” underCapacities and
Specifications 0424 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar that
you can scan for the following information:
.Vehicle Identification Number (VIN)
.Model designation
.Paint information
.Production options
If there is not a large barcode on this label,
then you will find this same information on
a label inside of the glove box.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
424 Technical Data
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and Lubricants0419.
If the vehicle has a diesel engine, see the Duramax diesel supplement.
Application Capacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and charge
amount, see the refrigerant label under the hood. See your dealer for more information.
Cooling System*
I6.2L (L87) 14.3 L
15.1 qt
I6.2L (LT4 Supercharged Engine) Engine Cooling System 14.6 L
15.4 qt
I6.2L (LT4 Supercharged Engine) Low Temperature Coolant System 5.3 L
5.6 qt
Engine Oil with Filter 7.6 L8.0 qt
Fuel Tank
IShort Wheelbase 90.8 L
24.0 gal

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Technical Data 425
ApplicationCapacities
Metric English
ILong Wheelbase 106.0 L
28.0 gal
Transfer Case Fluid 1.5 L1.6 qt
Rear Axle
IMechanical Limited Slip 1.5 L
1.6 qt
IElectronic Limited Slip 1.5 L
1.6 qt
Wheel Nut Torque 190Y 140 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level
after filling.
*Engine cooling system capacity values are based on the entire cooling system and its components.
Engine Specifications
Engine VIN CodeSpark Plug Gap
6.2L V8 Engine (L87) L0.95–1.10 mm (0.037–0.043 in)
6.2L V8 Supercharged Engine (LT4) 90.725–0.875 mm (0.028–0.034 in)
Spark plug gaps are preset by the manufacturer. Re-gapping the spark plug is not recommended and can damage the spark plug.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
426 Technical Data
Engine Drive Belt Routing
If the vehicle has a diesel engine, see the
Duramax diesel supplement.
6.2L Engine (L87)
6.2L Supercharged Engine (LT4)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Customer Information 427
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 427
Customer Assistance Offices . . . . . . . . . . . 429
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 429
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 429
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Roadside Assistance Program . . . . . . . . . . 430
Scheduling Service Appointments . . . . . . 432
Courtesy Transportation Program . . . . . 432
Collision Damage Repair . . . . . . . . . . . . . . . 433
Publication Ordering Information . . . . . . 435
Radio Frequency Statement . . . . . . . . . . . 435
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 435
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 436
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 436
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 436
Event Data Recorders . . . . . . . . . . . . . . . . . . 437
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Infotainment System . . . . . . . . . . . . . . . . . . 438Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call the
Canadian Cadillac Customer Care Centre at
1-888-446-2000.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
428 Customer Information
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Cadillac, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with the new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
Program to enforce your rights.
The BBB AUTO LINE Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge mediation/arbitration program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the Cadillac Customer Care Centre,
1-888-446-2000, or write to: