infotainment CADILLAC ESCALADE 2023 Service Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Steering Wheel Controls . . . . . . . . . . . . . . . 146
Using the System . . . . . . . . . . . . . . . . . . . . . . 147
Software Updates . . . . . . . . . . . . . . . . . . . . . 150
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 150
HD Radio Technology . . . . . . . . . . . . . . . . . . 151
Radio Data System (RDS) . . . . . . . . . . . . . . 152
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . 152
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . 154
Multi-Band Antenna . . . . . . . . . . . . . . . . . . . 154
Audio Players
Avoiding Untrusted Media Devices . . . . . 154
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . 156
Rear Seat Infotainment
Rear Seat Infotainment (RSI) System . . . 157
Navigation
Using the Navigation System . . . . . . . . . . 163
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Navigation Symbols . . . . . . . . . . . . . . . . . . . 167
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Global Positioning System (GPS) . . . . . . . 171Vehicle Positioning . . . . . . . . . . . . . . . . . . . . . 172
Problems with Route Guidance . . . . . . . . 172
If the System Needs Service . . . . . . . . . . . 173
Map Data Updates . . . . . . . . . . . . . . . . . . . . . 173
Database Coverage Explanations . . . . . . . 173
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . . . . . . . 173
Phone
Bluetooth (Overview) . . . . . . . . . . . . . . . . . . 178
Bluetooth (Pairing and Using a
Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Apple CarPlay and Android Auto . . . . . . . 182
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Trademarks and License Agreements
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 190
Introduction
Read the following pages to become familiar
with the features.
{Warning
Taking your eyes off the road for too
long or too often while using any
infotainment feature can cause a crash.
You or others could be injured or killed.
Do not give extended attention to
infotainment tasks while driving. Limit
your glances at the vehicle displays and
focus your attention on driving. Use voice
commands whenever possible.
The infotainment system has built-in
features intended to help avoid distraction
by disabling some features when driving.
These features may gray out when they are
unavailable. Many infotainment features are
also available through the instrument cluster
and steering wheel controls.
Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.

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.Set up the audio by presetting favorite
stations, setting the tone, and adjusting
the speakers.
.Set up phone numbers in advance so they
can be called easily by pressing a single
control or by using a single voice
command.
See Distracted Driving 0206.
Overview
Infotainment System
The infotainment system is controlled by
using the infotainment display, controls on
the center console, steering wheel controls,
and voice recognition. Infotainment Controls on the Multifunction
Controler (MFC)
1.l(Navigation)
.Press to access the navigation
screen.
.Press and hold to access the Apple
CarPlay or Android Auto Map View,
if connected, regardless of active
route guidance.
2.e(Radio/Audio)
.Press to open the active audio
source page.
.Press and hold to access the Apple
CarPlay or Android Now Playing
View, if connected. If the currentaudio source is the radio, the
Apple CarPlay or Android Auto
Now Playing View with the audio
source plays the radio.
3.n(Power/Volume) Knob
.Press to turn the power on.
.Press and hold when the system is
on to turn the power off and
display the time.
.Press to mute/unmute the system
when on.
.Turn to decrease or increase the
volume.
4.6(Phone)
.Press to access the phone menu.
.Press and hold to access the Apple
CarPlay or Android Auto Phone
View, if connected.
5.T(Vehicle Information)
.Press to access the vehicle
information.
6. Primary Knob
.Turn to highlight a feature. Press
to activate the highlighted feature.
.Move right/left or up/down to
change the highlighted area on the
display screen.

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7.{(Home Page)
.Press to access the Home Page.
See“Home Page” later in this
section.
.Press and hold to access the Apple
CarPlay or Android Auto Phone
Home screen, if connected.
8.0(Back)
.Press to return to the previous
display in a menu.
Home Page
The Home Page is where vehicle application
icons or cards are accessed. Some
applications are disabled when the vehicle is
moving.
Swipe left or right across the display or use
the MFC to move the home page. Move the
knob right/left to change the page or touch
on one of the page count indicators at the
bottom of the screen to jump to a
specific page.
Managing Home Page Icons/Cards
1. Touch and hold any of the Home Page icons/cards to enter edit mode. Edit
mode is not available when the vehicle is
moving. 2. Continue holding the icon/card and drag
it to the desired position.
3. Release your finger to drop the icon in the desired position.
4. To move an application to another page, drag the icon to the edge of the display
toward the desired page. Cards must
stay on the first page.
5. Continue dragging and dropping application icons as desired.
6. Application cards on the first page can be replaced, moved or deleted based on
user preference while in edit mode.
7. Touch Done to save changes or Cancel to not save and exit edit mode.
There will always be 10 icons per page
except on the last page. If an icon is moved
from the first page to the second, then that
icon from the second page will replace the
one removed from the first.
Steering Wheel Controls
If equipped, some audio controls can be
adjusted at the steering wheel.
g: Press to start voice recognition. Press
and hold to activate a connected phones
voice recognition. See Voice Recognition
0 173.
w:Press to use Conversation
Enhancement. See “Conversation
Enhancement” inSettings 0184.
C:Press to tune to the next strong station
when listening to the radio, play the next
song/track when listening to a media source
when supported, or play the next favorite
station/channel when favorites is the source.
B: Press to tune to the previous strong
station when listening to the radio, play the
previous song/track when listening to a

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media source when supported, or play the
previous favorite station/channel when
favorites is the source.
e:Press to open the audio source list.
Thumbwheel : Press the thumbwheel to
access the Now Playing song list or select a
list item. Scroll up or down to move to a
list item.
6: Press to answer or end a call when in a
call. Press to access the recent call list when
not in a call.
0: Press to mute or unmute the volume.
x− :Press to decrease the volume or press
and hold to continually decrease the
volume.
x+ : Press to increase the volume or press
and hold to continually increase the volume.
Using the System
Audio
Touch the Audio icon on the infotainment
display or
eon the Multifunction Controler
(MFC) to display the active audio source
page. Examples of available sources may
include AM, FM, SXM (if equipped), USB, and
Bluetooth.
Navigation
Touch the Nav icon on the infotainment
display or
lon the MFC to display the
navigation map. See Using the Navigation
System 0163.
Phone
Touch the Phone icon on the infotainment
display or
6on the MFC to display the
Phone menu. See Bluetooth (Overview) 0178
or Bluetooth (Pairing and Using a Phone)
0 179.
Vehicle Information
TouchTon the infotainment display or
press
Ton the MFC. See Vehicle
Information 0127.
Apple CarPlay
Touch the Apple CarPlay icon to activate
Apple CarPlay (if equipped) after a
supported device is connected. See Apple
CarPlay and Android Auto 0182.
Android Auto
Touch the Android Auto icon to activate
Android Auto (if equipped) after a supported
device is connected. See Apple CarPlay and
Android Auto 0182.
Users
Touch the Users icon to sign in or create a
new user profile, and follow the on-screen
instructions.
Only four user profiles can be active at one
time in the vehicle. It may be necessary to
remove a profile from the menu before
creating or signing into an existing profile.
The removed profile can be logged into at a
later time.
Settings
Touch the Settings icon to display the
Settings menu. See Settings0184.
Apps
If equipped, in-vehicle apps are available for
download. Touch the Apps icon on the
Home Page to begin.
Downloading and using in-vehicle apps
requires Internet connectivity which can be
accessed with a data plan through the
vehicle’s built-in 4G LTE Wi-Fi hotspot,

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if equipped, or a compatible mobile device
hotspot. On most mobile devices, activation
of the Wi-Fi hotspot is in the device’s
Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile Hotspot,
or similar.
Availability of apps and connectivity varies
by vehicle, conditions, and location. Data
plan rates apply. Features are subject to
change. For more information, see
www.my.cadillac.com/learn for US/Canada
and see my.cadillac.com.mx. for Mexico.
OnStar Services
If equipped, touch the OnStar Services icon
to display the OnStar Services and Account
pages. SeeOnStar Overview 0439.
Camera
Touch the Camera icon to access the camera
application. See Assistance Systems for
Parking or Backing 0274.
Rear Media
If equipped, touch the Rear Media icon to
access the Rear Seat Infotainment
application. See Rear Seat Infotainment (RSI)
System 0157.
Shortcut Menu
The shortcut menu is along the left edge of
the display. It shows up to five applications.
Proximity Sensing
The infotainment system uses proximity
sensing. When a hand approaches the
screen, the view changes from the Multi
Function Controller (MFC) view to the
touch view.
Infotainment Gestures
Use the following finger gestures to control
the infotainment system.
Touch/Tap
Touch/tap is used to select an icon or
option, activate an application, or change
the location inside a map. Touch and Hold
Touch and hold can be used to move or
delete an application.
Drag
Drag is used to move applications on the
Home Page, or to pan the map. To drag the
item, it must be held and moved along the
display to the new location. This can be

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done up, down, right, or left. This feature is
only available when vehicle is parked and
not in motion.
Nudge
Nudge is used to move items a short
distance on a list or a map. To nudge, hold
and move the selected item up or down to
a new location.
Fling or Swipe
Fling or swipe is used to scroll through a
list, pan the map, or change page views. Do
this by placing a finger on the display then
moving it rapidly up and down or right
and left.
Spread
Spread is used to zoom in on a map, certain
images, or a web page. Place finger and
thumb together on the display, then move
them apart.Pinch
Pinch is used to zoom out on a map, certain
images, or a web page. Place finger and
thumb apart on the display, then move
them together.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
For vehicles with high gloss surfaces or
vehicle displays, use a microfiber cloth to
wipe surfaces. Before wiping the surface
with the microfiber cloth, remove dirt that
could scratch the surface. Then use the
microfiber cloth by gently rubbing to clean.
Never use window cleaners or solvents.
Periodically hand wash the microfiber cloth
separately, using mild soap. Do not use
bleach or fabric softener. Rinse thoroughly
and air dry before next use.

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Software Updates
Over-the-Air Software Updates
If equipped, see“Updates”underSettings
0 184 for details on software updates.
Radio
AM-FM Radio
Playing the Radio
From the Home Page, touch the Audio icon
to display the active audio source page.
Choose from the list at the left side of the
display. Examples of available sources may
include AM, FM, SiriusXM (if equipped) and
Bluetooth.
Finding a Station
Seeking a Station
From the AM or FM active source page,
touch
7or6to seek for the previous or
next strong station. Touch
Hto save the
station as a favorite.
Manual Tune
Touch#to display the Manual Tune
screen. Manual tuning can be done by:
.Touch7or6.
.Turn the Primary Knob on the
infotainment controls.
.Place a finger on the infotainment display
and swipe right or left.
Touch
Hto save the tuned station as a
favorite.
Stations
Touch!to list all available stations or
select Categories at the top of the list to
access the categories list. The list contains
categories associated with the AM or FM
stations. Touch a category name to display
a list of stations for that category. Touching
a station from the list will tune the radio to
that station.

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TouchHto save the selected station as a
favorite.
Audio Settings
From the AM or FM audio source main
page, touch
*to display the following:
.Front Passenger Volume
.Sound
.Adaptive Volume
.HD Radio
.RDS
.Manage Phones
.Metadata Corrector
.Reset Music Index
Front Passenger Volume
This setting allows the front seat passengers
to adjust the audio volume of their headrest
speakers independently from the cabin
volume.
Sound
Select and the following may display:
Equalizer : Touch to adjust Bass, Midrange,
and Treble, using the options on the
infotainment display.
Fade/Balance : Touch to adjust by using the
controls on the infotainment display. Sound Mode :
Touch to select Front or Rear
and to adjust Surround or Surround 3D.
Adaptive Volume
This feature will automatically adjust the
audio volume based on vehicle speed and
road noise.
Touch Off or On.
HD Radio
Enhances AM and FM radio with digital
channels for better sound quality and
information.
Touch Off or On.
RDS
Radio Data System (RDS) displays
information about the currently playing
radio content such as song or
program name.
Touch Off or On.
Manage Phones
Select to manage the vehicle Bluetooth
phone connections and phone pairing.
Metadata Corrector
This feature, when on, will add and correct
information associated with the media files
on connected devices. Touch Off or On.
Reset Music Index
Select to clear the metadata from the
connected USB devices.
Favorites
From the active audio source page, choose
qFavorites from the list at the left side to
display a list of audio favorites.
Favorites are stored by touching
H. This
will highlight indicating that it is now saved
as a favorite.
HD Radio Technology
If equipped, HD Radio is a free service with
features such as digital quality sound, more
stations available on a single frequency such
as HD2 and HD3, and display information
such as artist and song title.
From the Now Playing display, touch the HD
Radio icon to turn HD on or off.
Station Access
To access HD Radio stations:
1. Tune the radio to the station. If HD Radio is turned on and the station is
broadcasting in HD Radio, the radio will
automatically tune to the HD version of

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the current channel (HD1) after several
seconds. The radio will also display icons
representing additional channels (HD2,
...HD8), that may be available. When the
radio successfully tunes to a HD station,
the HD logo will display and digital
audio will play.
2. Touch the display arrows or swipe the coverflow left/right to tune to the
previous or next HD Radio station.
There may be a delay before the station
starts playing.
The HD Radio station number is indicated
next to the HD logo.
HD Radio stations can be saved as favorites.
For a list of all stations, see
www.hdradio.com.
HD Radio Troubleshooting
Digital Audio Delay : Wait for the signal to
process. This can take several seconds.
Volume Change, Audio Skip, Echo, Digital
Audio Lost : Station signal strength may be
weak, the station is out of range, or the
station may be out of alignment. Verify
proper reception on another station. If the HD Radio signal weakens while
listening to HD1, the radio will automatically
switch to the analog version of the radio
station.
If the HD Radio signal loses reception while
listening to stations HD2 to HD8, the radio
mutes until the signal can be recovered or
until the station is changed.
HD Radio can be disabled if driving in a
weak signal area. Touch HD Radio On/Off to
toggle HD Radio reception on and off.
Radio Data System (RDS)
If equipped, RDS features are available for
use only on FM stations that broadcast RDS
information. When supported, the
radio may:
.Group stations by Category (i.e., Program
Type) such as Rock, Jazz, Classical, etc.
.Display text from radio stations that
include station name and messages.
This system relies on receiving specific
information from these stations and only
works when the information is available.
It is possible that a radio station could
broadcast incorrect information that causes
the radio features to work improperly. If this
happens, contact the radio station. When information is broadcast from a RDS
station, the station name or call letters
display on the audio screen. Radio text
supporting the currently playing broadcast
may also appear.
Satellite Radio
SiriusXM Radio Service
If equipped, vehicles with a valid SiriusXM
radio subscription can receive SiriusXM
programming.
SiriusXM radio has a wide variety of
programming and commercial-free music,
coast to coast, in digital-quality sound. In
the U.S., see www.siriusxm.com or call
1-888-601-6296. In Canada, see
www.siriusxm.ca or call 1-877-438-9677.
When SiriusXM is active, the channel name,
number, song title, and artist appear on the
display.
SiriusXM with 360L
SiriusXM with 360L interface has enhanced
in-vehicle listening experience for
subscribers. The experience now offers more
categories and system learned
recommendations toward discovering more
personalized content.

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To use the full SiriusXM 360L program,
including streaming content and listening
recommendations, OnStar Connected Access
is required. Connected vehicle services vary
by model and require a complete working
electrical system, cell reception, and GPS
signal. An active connected plan is required.
Reference the SiriusXM user guide for use
and subscription information.
Finding a Channel
Seeking a Channel
From the SiriusXM active source page, touch
SCH or CHTto seek for the previous or
next channel. Touch
Hto save the channel
as a favorite.
Browsing Categories
Touch
(to show the following categories:
.For You
.Music
.Sports
.News
.Talk
Touching a category will show the channels
associated with that category.
Direct Tune
Access Direct Tune by touching)to bring
up the keypad. Navigate through all
channels using
SCH or CHTon the Direct
Tune display. Directly enter a channel using
the keypad and touch GO. When a new
channel is entered, the information about
that channel displays on the right side. This
information will update with each new
channel. Touch
Hto save the channel as a
favorite.
Favorites
From the active audio source page, choose
qFavorites from the list at the left side to
display a list of audio favorites.
Favorites are stored by touching
H. This
will highlight indicating that it is now saved
as a favorite.
User Settings
From the SiriusXM source main page, touch
%to display the following:
.Audio Settings
.Listener Options
.Account Information
Audio Settings
Touch
*to display the Audio Settings
menu. See “Audio Settings” inAM-FM Radio
0 150.
Listener Options
Select and the following may display:
SiriusXM Favorites : Touch to show XM
favorite channels.
History : Touch to show history of channels.