ECU CADILLAC ESCALADE 2023 Workshop Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Vehicle Care 395
.For bolt-on hub caps, line up the plastic
nut caps with the wheel nuts and tighten
clockwise by hand to get them started.
Then tighten with the wheel wrench
until snug.
Storing a Flat or Spare Tire and Tools
{Warning
Storing a jack, a tire, or other equipment
in the passenger compartment of the
vehicle could cause injury. In a sudden
stop or collision, loose equipment could
strike someone. Store all these in the
proper place.
{Warning
Failure to follow these tire storage
instructions carefully could result in
personal injury or property damage if the
hoist cable fails or if the tire comes loose.
Make sure the tire is stored securely
before driving.
Caution
Always store the spare tire or flat tire
with the valve stem pointed up. Stowing
a tire with the valve stem pointed down
could result in damage to the wheel.
Caution
The tire hoist is designed to be raised
and lowered with tension on the cable.
If the hoist must be raised or lowered
without a tire attached, do so only by
hand, and at a slow pace, to avoid
damaging the mechanism. Do not use
power tools.
{Warning
An improperly stored spare tire could
come loose and cause a crash. To avoid
personal injury or property damage,
always store the spare tire when the
vehicle is parked on a level surface.If the vehicle has 275/60R20 or 275/50R22
size tires, the flat tire must be stored inside
of the vehicle using the flat tire secure strap
inside the glove box. See
“Storing a Flat Tire
Inside of the Vehicle” later in this section.
If the vehicle has 265/65R18 or 275/55R20
size tires, store the flat tire under the rear
of the vehicle in the spare tire carrier. Refer
to the following graphics and instructions:
1. Hoist Assembly
2. Hoist Shaft
3. Hoist Shaft Access Cover/Hole
4. Jack Handle Extension
5. Wheel Wrench
6. Spare Tire Lock
7. Hoist End of Extension Tool

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
396 Vehicle Care
8. Hoist Shaft Access Hole
9. Spare Tire (Valve Stem Pointed Up)
10. Tire/Wheel Retainer
11. Hoist Cable
1. Put the tire (9) on the ground at the rearof the vehicle with the valve stem
pointed up, and to the rear.
2. Tilt the tire toward the vehicle. Separate the tire/wheel retainer from the guide
pin. Pull the pin through the center of
the wheel. Tilt the retainer down
through the center wheel opening.
Make sure the retainer is fully seated
across the underside of the wheel.
3. Assemble the jack handle extensions (4)and wheel wrench (5).
Caution
Use of an air wrench or other power
tools with the hoist mechanism is not
recommended and could damage the
system. Use only the tools supplied with
the hoist mechanism.
4. Insert the open end of the extension (7)through the hole in the rear bumper (8)
(hoist shaft access hole).
5. Raise the tire part way upward. Make sure the retainer is seated in the wheel
opening. 6. Raise the tire fully against the underside
of the vehicle by turning the wheel
wrench clockwise until you hear two
clicks or feel it skip twice. The cable
cannot be overtightened.
7. Make sure the tire is stored securely.Push, pull, and then try to turn the tire.
If the tire moves, use the wheel wrench
to tighten the cable.
Repeat this tightness check procedure
when checking the spare tire pressure
according to the scheduled maintenance
information or any time the spare tire is
handled due to service of other
components.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Vehicle Care 397
Correctly Stored
Incorrectly Stored
8. Reinstall the spare tire lock.
9. Reinstall the hoist shaft access cover.
Storing the Tools
To store the tools: 1. Return the tools (wheel wrench, jack handle, and jack handle extensions) to
the tool bag. Use the velcro straps to
secure the tool bag under the load floor
in the cargo area.
2. Position the jack and wheel blocks in the driver side trim panel over the
wheelhouse.
3. Turn the jack knob clockwise until the jack is secured tight in the mounting
bracket. Be sure to position the holes in
the base of the jack onto the pin in the
mounting bracket.
4. Close the trim panel door.
Storing a Flat Tire Inside of the Vehicle
If the vehicle has 275/60R20 or 275/50R22
size tires, the flat tire must be stored inside
of the vehicle in the cargo area using the
flat tire secure strap inside the glove box. 1. Store the tools. See “Storing the Tools”
earlier in this section.
2. The third row seat must be folded down to provide sufficient space to store the
flat tire. If the third row seat cannot be folded down, the flat tire cannot be
stored and must be left in a safe
location, to be picked up at a later time.
3. Once there is sufficient space in the rear of the vehicle, lift the flat tire and place
it on top of the load floor, with the
valve stem pointed up.4. Remove the flat tire secure strap from
the glove box and place the loop end of
the strap through the cargo tie-down.
Place the hook end of the strap through
the loop and pull it until the strap is
fastened securely to the tie-down.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Vehicle Care 401
{Warning
Fans or other moving engine parts can
injure you badly. Keep your hands away
from moving parts once the engine is
running.
6. Check that the jumper cables do not have loose or missing insulation. If they
do, you could get a shock. The vehicles
could be damaged too.
Before you connect the cables, here are
some basic things you should know.
Positive (+) will go to positive (+) or to a
remote positive (+) terminal if the
vehicle has one. Negative (−) will go to a
heavy, unpainted metal engine part or to
a remote negative (−) terminal if the
vehicle has one.
Do not connect positive (+) to negative
(−) or you will get a short that would
damage the battery and maybe other
parts too. And do not connect the
negative (−) cable to the negative (−)
terminal on the dead battery because
this can cause sparks.
7. Connect one end of the red positive (+) cable to the discharged battery
positive (+) terminal. 8. Do not let the other end touch metal.
Connect it to the good battery
positive (+) terminal. Use a remote
positive (+) terminal if the vehicle
has one.
9. Connect one end of the black negative (−) cable to the good battery negative
(−) terminal. Use a remote negative (−)
terminal if the vehicle has one.
Do not let the other end touch anything
until the next step.
10. Connect the other end of the negative (−) cable to the discharged battery
negative (−) grounding point.
11. Start the vehicle with the good battery and run the engine for a while.
12. Try to start the vehicle that had the dead battery. If it will not start after a
few tries, it probably needs service.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it to idle
for several minutes.
Towing the Vehicle
Transporting a Disabled Vehicle
Caution
Incorrectly transporting a disabled vehicle
may cause damage to the vehicle. Use
proper tire straps to secure the vehicle to
the flatbed tow truck. Do not strap or
hook to any frame, underbody,
or suspension component not specified
below. Do not move vehicles with drive
axle tires on the ground. Damage is not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with an
electric parking brake and/or an
electronic shifter. In the event of a loss of
12-volt battery power, the electric parking
brake cannot be released, and the vehicle
cannot be shifted to N (Neutral). Tire
skates or dollies must be used under the
non-rolling tires to prevent damage while
loading/unloading the vehicle. Dragging
the vehicle will cause damage not
covered by the vehicle warranty.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
404 Vehicle Care
Four-Wheel-Drive Vehicles
Only dinghy tow four-wheel-drive vehicles
with a two speed transfer case that has an
N (Neutral) and a 4
nsetting.
{Warning
Shifting a four-wheel-drive vehicle's
transfer case into N (Neutral) can cause
the vehicle to roll even if the
transmission is in P (Park). You or others
could be injured. Set the parking brake
before shifting the transfer case to
N (Neutral).To dinghy tow:
1. Position the vehicle being towed behind the tow vehicle, facing forward and on a
level surface.
2. Securely attach the vehicle being towed to the tow vehicle.
3. Apply the parking brake and start the engine.
4. Shift the transfer case to N (Neutral). See “Shifting into N (Neutral)” under
Four-Wheel Drive 0231 for the proper
procedure. Check that the vehicle is in
N (Neutral) by shifting the transmission
to R (Reverse) and then to D (Drive).
There should be no movement of the
vehicle while shifting.
5. Shift the transmission to P (Park).Caution
Failure to tow the vehicle with the
transmission in P (Park) can cause
damage to the transmission.
6. Turn off the engine.
7. Place the vehicle in accessory mode by pressing the start button without
stepping on the brake pedal. 8. Release the parking brake only when you
are confident it is secured to tow vehicle
and will not roll.
Before going on to the next step, be
sure to take the mechanical key with
you. It will be needed to re-enter the
vehicle after the power is disconnected.
See “Drive Door Key Lock Cylinder
Access” underDoor Locks 015.
9. Disconnect the negative battery cable at the battery and secure the nut and bolt.
Cover the negative battery post with a
non-conductive material to prevent any
contact with the negative battery
terminal.
Caution
Failure to disconnect the negative battery
cable or to have it contact the terminals
can cause damage to the vehicle.
10. Move the steering wheel to make sure the steering column is unlocked.
Caution
If the steering column is locked, vehicle
damage may occur.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Vehicle Care 413
Cargo Cover and Convenience Net
If equipped, wash with warm water and
mild detergent. Do not use chlorine bleach.
Rinse with cold water, and then dry
completely.
Care of Seat Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye seat belt webbing.
It may severely weaken the webbing. In
a crash, they might not be able to
provide adequate protection. Clean and
rinse seat belt webbing only with mild
soap and lukewarm water. Allow the
webbing to dry.
Floor Mats
{Warning
If a floor mat is the wrong size or is not
properly installed, it can interfere with
the pedals. Interference with the pedals
can cause unintended acceleration and/or
increased stopping distance which can(Continued)
Warning (Continued)
cause a crash and injury. Make sure the
floor mat does not interfere with the
pedals.
Use the following guidelines for proper floor
mat use:
.The original equipment floor mats are
designed for your vehicle. If the floor
mats need to be replaced, it is
recommended that GM-certified floor
mats are purchased. Non-GM floor mats
may not fit properly and may interfere
with the pedals. Always check that the
floor mats do not interfere with the
pedals.
.Do not use a floor mat if the vehicle is
not equipped with a floor mat retainer on
the driver side floor.
.Use the floor mat with the correct side
up. Do not turn it over.
.Do not place anything on top of the
driver side floor mat.
.Use only a single floor mat on the
driver side.
.Do not place one floor mat on top of
another.
Removing and Replacing the Floor Mats
Pull up on the rear of the floor mat to
unlock each retainer and remove.
Reinstall by lining up the floor mat retainer
openings over the carpet retainers and
snapping into position.
Make sure the floor mat is properly secured
in place.
Verify the floor mat does not interfere with
the pedals.
Cleaning Rubber Floor Mats (All-Weather
Mats and Floor Liners)
See “Vinyl/Rubber” underInterior Care
0 410 for important cleaning information.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
416 Service and Maintenance
must be changed at least once a year and
the oil life system must be reset. Your
trained dealer technician can perform this
work. If the engine oil life system is reset
accidentally, service the vehicle within
5 000 km/3,000 mi since the last service.
Reset the oil life system when the oil is
changed. SeeEngine Oil Life System
0 344.
.When the REPLACE AT NEXT OIL CHANGE
message displays, the engine air filter
should be replaced at the next engine oil
change. When the REPLACE ENGINE AIR
FILTER SOON message displays, the
engine air filter should be replaced at the
earliest convenience. Reset the engine air
filter life system after the engine air filter
is replaced. See Engine Air Filter Life
System 0345.
Every 36 000 km (22,500 mi)
.Replace passenger compartment air filter.
Or every 24 months, whichever comes
first. More frequent passenger
compartment air filter replacement may
be needed if driving in areas with heavy
traffic, poor air quality, high dust levels,
or environmental allergens. Passenger
compartment air filter replacement may
also be needed if there is reduced airflow, window fogging, or odors. Your GM
dealer can help determine when to
replace the filter.
Every 96 000 km (60,000 mi)
.Replace spark plugs. Inspect spark plug
wires and/or boots. 6.2L LT4 Supercharged
Engine.
Every 156 000 km (97,500 mi)
.Replace spark plugs. Inspect spark plug
wires and/or boots. 6.2L L87 Engine.
.Change transfer case fluid, if equipped
with 4WD. Do not directly power wash
the transfer case and/or front/rear axle
output seals. High pressure water can
overcome the seals and contaminate the
transfer case fluid. Contaminated fluid will
decrease the life of the transfer case and/
or axles and should be replaced.
Every 161 000 km (100,000 mi)
.Replace hood and/or body lift support gas
struts. Or every 10 years, whichever
comes first. See Gas Strut(s)0358.
Every 240 000 km (150,000 mi)
.Drain and fill engine cooling system. Or
every six years, whichever comes first.
See Cooling System 0347.
Severe Conditions Requiring More
Frequent Maintenance*
.Public service, military, or commercial use
vehicles to include the following:
‐ Ambulances, police cars, and
emergency rescue vehicles.
‐ Civilian vehicles such as light duty
pick-up trucks, SUVs, and passenger
cars that are used in military
applications.
‐ Recovery vehicles such as tow trucks
and flatbed single vehicle carriers or
any vehicle that is consistently used in
towing trailers or other loads.
‐ High use commercial vehicles such as
courier delivery vehicles, private
security patrol vehicles, or any vehicles
that operate on a 24–hour basis.
‐ Any vehicle consistently operated in a
high sand or dust environment such as
those used on oil pipelines and similar
applications.
.Vehicles that are regularly used for short
trips of 6 km (4 mi) or less.
The oil life indicator will show you when
to change the oil and filter. Under severe
conditions the indicator may come on
before 12 000 km (7,500 mi).

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
418 Service and Maintenance
Systems, Fluids, and Visible Leak
Inspection
.Engine oil
.Transmission
.Drive axle
.Transfer case
.Engine cooling system
.Power steering, if equipped
.Fuel system
.Windshield washer fluid
Tire Inspection
.Tire pressure, tread depth, and wear
.Rotation, if applicable
.Alignment check, optional
.Reset tire pressure monitor
.Check tire sealant expiration date,
if equipped
.Check spare tire, if equipped
Brakes
.Check brake system
Visible and Functional Inspections
.Seat belt components
.Exhaust system
.Accelerator pedal
.Passenger compartment air filter,
if equipped
.Engine air filter
.Hoses
.Belts
.Shocks and struts
.Steering components
.Axle boots or driveshaft and u-joints
.Compartment lift struts, if equipped
.Floor mats secured, no interference with
pedals
.Horn
.Ignition lock, if equipped
.Starter switch
.Evaporative control system
Lubricate
.Chassis components
Special Application Services
.Severe Commercial Use Vehicles Only:
Lubricate chassis components every oil
change.
.Have underbody flushing service
performed. See "Underbody Maintenance"
in Exterior Care 0406.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Customer Information 427
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 427
Customer Assistance Offices . . . . . . . . . . . 429
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 429
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 429
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Roadside Assistance Program . . . . . . . . . . 430
Scheduling Service Appointments . . . . . . 432
Courtesy Transportation Program . . . . . 432
Collision Damage Repair . . . . . . . . . . . . . . . 433
Publication Ordering Information . . . . . . 435
Radio Frequency Statement . . . . . . . . . . . 435
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 435
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 436
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 436
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 436
Event Data Recorders . . . . . . . . . . . . . . . . . . 437
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Infotainment System . . . . . . . . . . . . . . . . . . 438Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call the
Canadian Cadillac Customer Care Centre at
1-888-446-2000.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Customer Information 431
Cadillac Owner Privileges™
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Cadillac
dealer for warranty service, or if the
vehicle was in a crash and cannot be
driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change a flat
tire with a spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Service: If
your trip is interrupted due to a warranty
failure, incidental expenses may be reimbursed during the Powertrain
warranty period. Items considered are
hotel, meals, and rental car or a vehicle
being delivered back to the customer, up
to 500 miles.
Cadillac Technician Roadside Assistance
(U.S. Only)
Cadillac's exceptional Roadside Assistance is
more than an auto club or towing service.
It provides every Cadillac owner in the
United States with the advantage of
contacting a Cadillac advisor and, where
available, a Cadillac trained dealer technician
who can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership. If beyond
this radius, we will arrange to have your car
towed to the nearest Cadillac dealership.
Each technician travels with a specially
equipped service vehicle complete with the
necessary Cadillac parts and tools required
to handle most roadside repairs.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel delivery: Reimbursement is up to 7
liters. Diesel fuel delivery may be
restricted. Propane and other fuels are
not provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help you make arrangements and
explain how to receive payment. Items
considered are hotel, meals, and rental
car or a vehicle being delivered back to
the customer, up to 800 km.