phone CADILLAC ESCALADE ESV 2006 2.G User Guide

Problem Recommended Action
After stopping the player, I
push Play but sometimes
the DVD starts where I
left off and sometimes at
the beginning.If the stop button was
pressed one time, the
DVD player will resume
playing where the DVD
was stopped. If the stop
button was pressed
two times the DVD player
will begin to play from the
beginning of the DVD.
The auxiliary source is
running but there is no
picture or sound.Check that the DVD
player is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
My disc is stuck in the
player. The Load/Eject
button does not work.Turn the DVD power off,
then on, then press the
load/eject button on the
DVD player.
Do not attempt to forcibly
remove the disc from the
DVD player. This could
permanently damage the
disc and DVD player.Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.Check for obstructions,
low batteries, reception
range and interference
from cellular telephone
towers or by using your
cellular telephone in the
vehicle.
Check that the
headphones are facing
the front of the vehicle.
I lost the remote and/or
the headphones.See your dealer for
assistance.
The DVD is playing, but
there is no picture or
sound.Check that the DVD
player is in DVD mode.
The audio/video skips
or jumps.The DVD or CD could be
dirty, scratched, or
damaged.
The audio from XM™
has taken over the audio
from the DVD or CD
when using the wired
headphones.The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.
3-96

DVD Messages
The following errors may be displayed on the video
screen:
Disc Format Error:This message will be displayed if a
disc is inserted upside down, if the disc is not readable,
or if the format is not compatible with the DVD player.
Load/Eject Error:This message will be displayed if the
disc is not properly loaded or ejected.
Disc Play Error:This message will be displayed if the
DVD player cannot play the disc. Scratched or
damaged discs will cause this error.
Region Code Error:This message will be displayed if
the region code of the DVD is not compatible with
the region code of the DVD player.
No Disc:This message will be displayed if any of the
buttons on the DVD faceplate or remote control are
pressed and no disc is present in the DVD player.
DVD Distortion
There may be an experience with audio distortion in the
wireless headphones when operating cellular phones,
scanners, CB radios, Global Positioning Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.It may be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
* Excludes the OnStar
®System.
Cleaning the Video Screen
Pour some isopropyl or rubbing alcohol on a clean
cloth and gently wipe the video screen. Do not spray
directly onto the screen and do not press too hard or
too long on the video screen.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the sources: radio, cassette tapes, CDs, or DVDs.
However, the rear seat passengers can only control the
sources that the front seat passengers are not
listening to. For example, rear seat passengers may
listen to and control cassette tapes, CDs, or DVDs
through the headphones while the driver listens to the
radio through the front speakers. The rear seat
passengers have control of the volume for each set of
headphones.
The front seat audio controls always have priority over
the RSA controls. If the front seat passengers switch the
source for the main radio to a remote source, the RSA will
not be able to control the source. You can operate the
rear seat audio when the main radio is off.
3-97

P(Power):Press this button to turn the system on or
off. The rear speakers will be muted when the power
is turned on unless your vehicle is equipped with
the Bose
®audio system.
u(Volume):Turn this knob to increase or to
decrease the volume. The left knob controls the left
headphones and the right knob controls the right
headphones.
SRC (Source):Press this button to select a source:
radio, cassette tapes, CDs, or DVDs.
xSEEKw:When listening to FM1, FM2, or AM,
press the up or the down arrow to go to the next or to
the previous station and stay there. This function is
inactive if the front seat passengers are listening to
the radio.
When a cassette tape is playing, press the up or the
down arrow to go to the next or previous selection.
This function is inactive if the front seat passengers
are listening to a cassette tape.
When a CD is playing, press the up arrow to go to
the next track on the CD. Press the down arrow to go to
the start of the current track if more than eight seconds
have played. This function is inactive if the front
seat passengers are listening to a CD.
3-98

Audio Steering Wheel Controls
Some audio controls can be adjusted at the steering
wheel. They include the following:
g(OnStar®/Mute):If your vehicle has OnStar, press
this button to interact with the OnStar system. See
theOnStar
®System on page 2-36in this manual for
more information.
If your vehicle does not have OnStar, press this button
to silence the system. Press it again, or any other
radio button, to turn on the sound.
PROG (Program):Press this button to play a station
you have programmed on the radio preset pushbuttons.
The radio will only seek preset stations with a strong
signal that are in the selected band.When a CD is playing in the CD changer, press this
button to go to the next available CD, if multiple CDs
are loaded.
QSOURCER:Press this button to switch between
FM1, FM2, AM, or XM1 or XM2 (if equipped), or a
CD. If a CD is loaded the CD symbol will appear on the
display.
QSEEKR:Press the up or the down arrow to go to
the next or to the previous radio station and stay
there. The radio will only seek stations with a strong
signal that are in the selected band.
When a CD is playing, press the up or the down arrow
to fast forward or reverse.
QVOLR(Volume):Press the up or the down arrow
to increase or to decrease the volume.
Radio Reception
You may experience frequency interference and static
during normal radio reception if items such as cellphone
chargers, vehicle convenience accessories, and
external electronic devices are plugged into the
accessory power outlet. If there is interference or static,
unplug the item from the accessory power outlet.
3-103

Diversity Antenna System
Your AM-FM antennas are located in the rear side
windows. Be sure that the inside surfaces of the rear
side windows are not scratched and that the lines on the
glass are not damaged. If the inside surfaces are
damaged, they could interfere with radio reception.
Notice:Using a razor blade or sharp object to clear
the inside of the windshield or rear window may
affect radio reception or damage the rear window
defogger. Repairs would not be covered by your
warranty. Do not clear the inside windshield or rear
window with sharp objects.
Notice:Do not apply aftermarket glass tinting
with metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
antenna due to metallic tinting materials will not
be covered by your warranty.
If you choose to add an aftermarket cellular telephone
to your vehicle, and the antenna needs to be attached to
the glass, be sure that you do not damage the grid
lines for the AM-FM antennas or place the cellular
telephone antenna over the grid lines.
XM™ Satellite Radio Antenna
System
The XM™ Satellite Radio antenna is located on the roof
of your vehicle. Keep this antenna clear of snow and
ice build up for clear radio reception.
If your vehicle has a sunroof, the performance of the
XM™ system may be affected if the sunroof is open.
Loading items onto the roof of your vehicle can interfere
with the performance of the XM™ system. Make sure
the XM™ Satellite Radio antenna is not obstructed.
Chime Level Adjustment
The radio is used to adjust the vehicle’s chime level.
To change the volume level of the chime, press and hold
pushbutton 6 with the ignition on and the radio power
off. The volume level will change from the normal
level to loud, and LOUD will appear on the radio display.
To change back to the default or normal setting,
press and hold pushbutton 6 again. The volume level
will change from the loud level to normal, and NORMAL
will appear on the radio display. Each time the chime
volume is changed, three chimes will sound as an
example of the new volume selected. Removing the
radio and not replacing it with a factory radio or chime
module will disable vehicle chimes.
3-106

The heavier the rain, the harder it is to see. Even if
your windshield wiper blades are in good shape, a heavy
rain can make it harder to see road signs and traffic
signals, pavement markings, the edge of the road, and
even people walking.
It is wise to keep your wiping equipment in good shape
and keep your windshield washer uid reservoir lled
with washer uid. Replace your windshield wiper inserts
when they show signs of streaking or missing areas
on the windshield, or when strips of rubber start
to separate from the inserts.
{CAUTION:
Wet brakes can cause accidents. They will not
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you cannot, try to slow down before
you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can build
up under your tires that they can actually ride on
the water. This can happen if the road is wet enough
and you are going fast enough. When your vehicle
is hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if
your tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
4-34

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Service...........................................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-9
Collision Damage Repair................................7-10Reporting Safety Defects................................7-14
Reporting Safety Defects to the United States
Government..............................................7-14
Reporting Safety Defects to the Canadian
Government..............................................7-14
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-15
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, refer to the addresses below.
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
7-4

Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY)
users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
7-5