CADILLAC ESCALADE ESV 2008 Owners Manual

Hood and Liftgate Support Gas
Strut Service Visually inspect gas strut for signs of wear, corrosion,
cracks, loss of lubricant, or other damage. Check
the hold open ability of gas strut. If necessary, replace
with genuine parts from your dealer/retailer.
Underbody Flushing Service At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect. Recommended Fluids and
Lubricants Fluids and lubricants identied below by name, part
number, or specication can be obtained from your
dealer/retailer.
Usage Fluid/Lubricant
Engine Oil The engine requires a special
engine oil meeting GM Standard
GM4718M. Oils meeting this
standard can be identied as
synthetic, and should also be
identied with the American
Petroleum Institute (API) Certied
for Gasoline Engines starburst
symbol. However, not all synthetic
API oils with the starburst symbol
will meet this GM standard. Look for
and use only oil that meets GM
Standard GM4718M. For the proper
viscosity, see Engine Oil on
page 5-14 .
Engine Coolant 50/50 mixture of clean, drinkable
water and use only DEX-COOL ®
Coolant. See Engine Coolant on
page 5-24 .
6-13

Usage Fluid/Lubricant
Hydraulic Brake
System Delco ®
Supreme 11 Brake Fluid or
equivalent DOT-3 brake uid.
Windshield
Washer Optikleen ®
Washer Solvent.
Power Steering
System GM Power Steering Fluid
(GM Part No. U.S. 89021184, in
Canada 89021186).
Automatic
Transmission DEXRON ®
-VI Automatic
Transmission Fluid.
Key Lock
Cylinders Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Chassis
Lubrication Chassis Lubricant
(GM Part No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Front and
Rear Axle SAE 75W-90 Synthetic
Axle Lubricant
(GM Part No. U.S. 89021677,
in Canada 89021678) meeting
GM Specication 9986115.
Transfer Case DEXRON ®
-VI Automatic
Transmission Fluid. Usage Fluid/Lubricant
Hood Hinges Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seats,
and Fuel Door
Hinge Multi-Purpose
Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Outer Tailgate
Handle Pivot
Points Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Weatherstrip
Conditioning Weatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
Weatherstrip
Squeaks Synthetic Grease with
Teon, Superlube
(GM Part No. U.S. 12371287,
in Canada 10953437).
6-14

Maintenance Replacement Parts Replacement parts identied below by name, part number, or specication can be obtained from your GM dealer.
Maintenance Replacement Parts Part GM Part Number ACDelco ®
Part
Number
Engine Air Cleaner/Filter 15908916 A3086C
Oil Filter 89017524 PF48
Spark Plugs 12571164 41-985
Wiper Blades
Front – 21.6 inches (55.0 cm) 15930910 —
6-15

Engine Drive Belt Routing
6-16

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. See Maintenance Requirements on page 6-2 . Any additional
information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance RecordDate Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-17

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-18

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-19

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-20

Customer Assistance and Information .............. .7-2
Customer Satisfaction Procedure ..................... .7-2
Online Owner Center ..................................... .7-4
Customer Assistance for Text
Telephone (TTY) Users ............................... .7-5
Customer Assistance Offices ........................... .7-5
GM Mobility Reimbursement Program ............... .7-6
Roadside Service .......................................... .7-6
Scheduling Service Appointments .................... .7-8
Courtesy Transportation .................................. .7-9
Collision Damage Repair ............................... .7-10 Reporting Safety Defects ............................... .7-13
Reporting Safety Defects to the
United States Government ......................... .7-13
Reporting Safety Defects to the
Canadian Government ............................... .7-13
Reporting Safety Defects to
General Motors ........................................ .7-14
Service Publications Ordering Information ........ .7-14
Vehicle Data Recording and Privacy ............... .7-15
Event Data Recorders .................................. .7-16
OnStar ®
..................................................... .7-17
Navigation System ....................................... .7-17
Radio Frequency Identication (RFID) ............. .7-17Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, contact the Cadillac Customer Assistance
Center, 24 hours a day, by calling 1-800-458-8006.
In Canada, contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000. We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE (United States Owners): Both General
Motors and your dealer are committed to making
sure you are completely satised with your new vehicle.
However, if you continue to remain unsatised after
following the procedure outlined in Steps One and Two,
you should le with the Better Business Bureau (BBB)
Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
7-2