phone CADILLAC ESCALADE ESV 2010 Service Manual

Black plate (85,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Do not add any label to a CD or DVD, it could get
caught in the player. If a CD or DVD is recorded on a
personal computer and a description label is needed, try
labeling the top of the recorded CD or DVD with a soft
marker.
Auxiliary Devices The vehicle may have a rear entertainment system
(RSE) with a second and third row screen. The RSE
has audio adapters to allow you to connect auxiliary
devices. The audio can be heard through the speakers
or through the wireless or wired headphones. See
“ Audio/Video Jacks ” under, Rear Seat Entertainment
(RSE) System (Overhead)
on page 4 ‑ 78 or Rear Seat
Entertainment (RSE) System (Headrest DVD) on
page 4 ‑ 87 for more information.
Drivers are encouraged to set up any auxiliary device
while the vehicle is in P (Park). See Defensive Driving
on page 6 ‑ 2 for more information on driver distraction. To switch the RSE system to use an auxiliary device:
1. Connect the auxiliary device to the RSE system,
for the second or third row.
2. Press the AUDIO key then press the AUDIO key
repeatedly until AUX (auxiliary) is selected or touch
the AUX screen button. An auxiliary device must
be connected for the AUX screen button to appear
as an option to select.
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To check the fuel availability, ask an auto club,
or contact a major oil company that does business in
the country where you will be driving.
Filling the Tank
{ WARNING: Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the fuel pump island. Turn off the engine when
refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel. The tethered fuel cap is located behind a hinged fuel
door on the driver side of the vehicle. If the vehicle has
E85 fuel capability, the fuel cap will be yellow and
state that E85 or gasoline can be used. See Fuel E85
(85% Ethanol) on page 7 ‑ 9 .
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Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
If the vehicle has a Driver Information Center (DIC), the
TIGHTEN GAS CAP message displays if the fuel cap is
not properly installed.
{ WARNING: If a fire starts while you are refueling, do not
remove the nozzle. Shut off the flow of fuel by
shutting off the pump or by notifying the station
attendant. Leave the area immediately.
Notice: If you need a new fuel cap, be sure to get
the right type. Your dealer can get one for you.
If you get the wrong type, it may not fit properly.
This may cause the malfunction indicator lamp to
light and may damage the fuel tank and emissions
system. See Malfunction Indicator Lamp on
page 4 ‑ 36
. Filling a Portable Fuel Container
{ WARNING: Never fill a portable fuel container while it is in
the vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others: .
Dispense fuel only into approved containers. .
Do not fill a container while it is inside a
vehicle, in a vehicle's trunk, pickup bed, or on
any surface other than the ground. .
Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling is
complete. .
Do not smoke while pumping fuel. .
Do not use a cellular phone while
pumping fuel.
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Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Section 9 Customer Assistance InformationCustomer Assistance and Information . . . . . . . . . . . 9-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6
GM Mobility Reimbursement Program . . . . . . . . . . . 9-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Scheduling Service Appointments . . . . . . . . . . . . . 9-11
Courtesy Transportation Program . . . . . . . . . . . . . . 9-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13 Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
Reporting Safety Defects to General Motors . . . 9-18
Service Publications Ordering Information . . . . . 9-18
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 9-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
OnStar ®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Radio Frequency Identification (RFID) . . . . . . . . . 9-21
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-21
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Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
STEP THREE — U.S. Owners: Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line ®
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do
not agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you. You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
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Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Online Owner Center Cadillac Owner Center (U.S.) —
www.cadillacownercenter.com Information and services customized for your specific
vehicle — all in one convenient place. .
Digital owner manual, warranty information,
and more .
Store online service and maintenance records .
Find Cadillac dealers for service nationwide .
Exclusive privileges and offers .
Recall notices for your specific vehicle .
OnStar ®
and GM Cardmember Services Earnings
summaries
Other Helpful Links: Cadillac — www.cadillac.com
Cadillac Merchandise — www.cadillaccollection.com
Help Center — www.cadillac.com/helpcenter.
FAQ .
Contact Us My GM Canada (Canada) — www.gm.caMy GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to: .
My Showroom: Find and save information on
vehicles and current offers in your area. .
My Dealers: Save details such as address and
phone number for each of your preferred GM
dealers. .
My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile. .
My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Customer Assistance for Text
Telephone (TTY) Users To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Cadillac has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial 1-800-263-3830.
Customer Assistance Offices Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, the letter should be
addressed to:
United States Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112 From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas Please contact the local General Motors Business Unit.
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Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805 GM Mobility Reimbursement
Program This program is available to qualified applicants for cost
reimbursement of eligible aftermarket adaptive
equipment required for your vehicle, such as hand
controls or a wheelchair/scooter lift for the vehicle.
For more information on the limited offer, visit
www.gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
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Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Roadside Service In the United States or Canada, call 1-800-882-1112 .
Text Telephone (TTY), U.S. only, call 1-888-889-2438 .
Service is available 24 hours a day, 365 days a year.
Calling for Service When calling Roadside Service, have the following
information ready: .
Your name, home address, and home telephone
number .
Telephone number of your location .
Location of the vehicle .
Model, year, color, and license plate number of the
vehicle .
Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle .
Description of the problem Coverage Services are provided up to 5 years/
160 000 km (100,000 miles), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Service is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Service program at any
time without notification.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
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Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Insuring Your Vehicle Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you ensure that your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service
on
page 9 ‑ 8 .
Gather the following information: .
Driver's name, address, and telephone number .
Driver's license number .
Owner's name, address, and telephone number .
Vehicle license plate number .
Vehicle make, model, and model year .
Vehicle Identification Number (VIN) .
Insurance company and policy number .
General description of the damage to the other
vehicle
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