service schedule CADILLAC ESCALADE EXT 2004 2.G User Guide

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2in this section.
Any additional information fromOwner Checks and Services on page 6-9can be added on the following record pages.
Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16

STEP THREE:Both General Motors and your dealer are
committed to making sure you are completely satis®ed
with your new vehicle. However, if you continue to remain
unsatis®ed after following the procedure outlined in Steps
One and Two, you should ®le with the BBB Auto Line
Program to enforce any additional rights you may have.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet for information on the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Courtesy Transportation
Cadillac has always exempli®ed quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (®ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (®ve day maximum) may be
available. Claim amounts should re¯ect actual costs and
be supported by original receipts.
7-7

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments and speci®cations for GM
transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner's Information
Owner publications are written speci®cally for owners
and intended to provide basic operational information
about the vehicle. The owner's manual will include
the Maintenance Schedule for all models.
Owner's Manual
RETAIL SELL PRICE: $25.00
7-11

M
Maintenance and Cleaning...............................2-67
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month................................6-10
At Least Once a Year..................................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-64
Making Turns.................................................4-62
Malfunction Indicator Light................................3-44
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-73Message
DIC Warnings and Messages........................3-60
Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S. Virgin
Islands) ± Customer Assistance....................... 7-4
Midgate.........................................................2-13
Midgate Drain Grate Removal and Cleaning.......2-70
Midgate Operation...........................................2-14
Mirrors
Automatic Dimming Rearview with OnStar
ž,
Compass and Temperature Display.............2-43
Outside Automatic Dimming Mirror with Curb
View Assist.............................................2-47
Outside Convex Mirror.................................2-46
Outside Heated Mirrors................................2-47
Outside Power Mirrors..................................2-45
MyGMLink.com................................................ 7-3
N
Navigation/Radio System..................................3-82
New Vehicle Break-In......................................2-29
Normal Maintenance Replacement Parts............6-15
10

Remote Control..............................................3-86
Remote Keyless Entry System............................ 2-4
Remote Keyless Entry System Operation............. 2-5
Removing the Flat Tire and Installing the
Spare Tire..................................................5-88
Removing the Spare Tire and Tools...................5-84
Replacement Bulbs.........................................5-62
Replacing Brake System Parts..........................5-41
Replacing Restraint System Parts After
a Crash.....................................................1-62
Reporting Safety Defects
Canadian Government..................................7-10
General Motors...........................................7-10
United States Government............................7-10
Reprogramming a Single HomeLink
žButton.......2-53
Resetting Defaults...........................................2-53
Restraint System Check
Checking Your Restraint Systems...................1-61
Replacing Restraint System Parts After
a Crash..................................................1-62
Restraint Systems
Checking....................................................1-61
Replacing Parts...........................................1-62
Resynchronization............................................. 2-7
Retained Accessory Power (RAP)......................2-30
Right Front Passenger Position, Safety Belts......1-22
RIGHT REAR DOOR AJAR..............................3-65
Road Sensing Suspension................................. 4-9Roadside
Service........................................................ 7-5
Roadside Service Availability.............................. 7-6
Roadside Service for the Hearing or Speech
Impaired...................................................... 7-6
Rocking Your Vehicle To Get It Out...................4-44
Running Your Engine While You Are Parked.......2-42
S
Safety Belt
Reminder Light............................................3-35
Safety Belts
Care of....................................................5-105
Driver Position............................................1-14
How to Wear Safety Belts Properly................1-14
Questions and Answers About Safety Belts.....1-12
Rear Safety Belt Comfort Guides for Children
and Small Adults......................................1-25
Rear Seat Passengers.................................1-22
Right Front Passenger Position......................1-22
Safety Belt Extender....................................1-27
Safety Belt Use During Pregnancy.................1-21
Safety Belts Are for Everyone......................... 1-8
Safety Chains.................................................4-61
Safety Warnings and Symbols.............................. iii
Scanning the Terrain.......................................4-20
Scheduled Maintenance..................................... 6-4
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