service CADILLAC FLEETWOOD 1994 Service Manual

surfaces. Use cleaners that are marked safe for painted surfaces to
remove foreign matter.
FINISH DMGE
Any stone chips, fractures or deep scratches in the finish should be
repaired right away. Bare metal will corrode quickly and may develop
into a major repair expense.
Minor chips and scratches can be repaired with touch-up materials
available from your dealer
or other service outlets. Larger areas of finish
damage can be corrected in your dealer's body and paint shop.
UNDERBODYWNTENN/'E
Chemicals used for ice and snow removal and dust control can collect on
the underbody.
If these are not removed, accelerated corrosion (rust) can
occur on the underbody parts such as fuel lines, frame, floor pan, and
exhaust system even though they have corrosion protection.
At least every spring, flush these materials from the underbody with plain
water. Clean any areas where mud and other debris can collect. Dirt
packed in closed areas of the frame should be loosened before being
I flushed. Your dealer or an underbody vehicle washing system can do this
for you.
CHEMICAL PANT SPOTTING
Some weather and atmospheric conditions can create a chemical fallout.
Airborne pollutants can fall upon and attack painted surfaces on your
vehicle.
This damage can take two forms: blotchy, ringlet-shaped
discolorations, and small irregular dark spots etched into the paint surface.
Although no defect in the paint job causes this, Cadillac will repair, at no
charge to the owner, the surfaces of new vehicles damaged by this fallout
condition within
12 months or 12,000 miles (20 000 km) of purchase,
whichever comes first.
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r_ This is the legal identifier for your CadillaciIt appears on a plate in the
front corner of the. instrument panel, on the driver’s side. You can see it
if
you look through the windshield from outside your vehicle. The VIN also
appears on the Vehicle Certification and Service Parts labels and the
certificates
of title and registration.
Engine Identification
The eighth character in your VIN is the engine code. This code will help
you identify your engine, specifications, and replacement parts.
SERVICE PARTS IDENTD?ICATION LABEL
You’ll find this label on the underside of the trunk lid. It’s very helpful if
you ever need to order parts. On this label is:
0 your VIN,
the model designation,
0 paint information, and
a list of all production options and special equipment.
Be sure that this label is not removed from the vehicle.
ADD-ON ELECTHCAL EQUIPMENT
NOTICE:
Don’t add anything electrical to your Cadillac unless you check
with your dealer first. Some electrical equipment can damage
your vehicle and the damage wouldn’t be covered by your
warranty. Some add-on electrical equipment can keep other
components from working as they should.
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We employ technlclans certified by the
National Institute for
AUTOMOTIVE
SERVICE
EXCELLENCE
Let us show you their credentials
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Catalog Number H-3122
Part Number 3542649
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TOLL-FREE HOTLINE
1-800-882-1112
Roadside Service represents the spirit of luxury leadership at Cadillac
Motor Car Division.
We hope the need never arises, but if it does,
Roadside Service is there for you!! Roadside Service covers you
on the
road, far from home,
all day and night, weekends and holidays.
THERE ARE
NO MEMBERSHIP OR ENROLLMENT CHARGES.
Any Cadillac
is eligible under this program.
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- ROADSIDE SERnCE AVAIUBILITY-
TYPE DAILY INCLUDING
OF ASSISTANCE
8 a.m. - 12 midnieht
Dealer Technician
24 Hours
Phone Advisor
HOLIDAYS
~ ~ ~ ~ ~ ~~~~
Towing
3attery Jump Start
Lockout Assistance
Fuel Delivery
Tire Chanee
24 hours
Cadillac Roadside Service is
just one of your Cadillac Owner
PrivilegesSm that leads to peace of mind.
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= Cadillac Owner Privileges sm -
Roadside Service provides several Cadillac Owner PrivilegesSm at "no
charge", throughout your 1994 Cadillac Warranty Period - 48 Months
or 50,000 Miles/80,000 Kilometers.
0 EMERGENCY ROAD SERVICE - is performed on site for the .
following situations:
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0
0
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TOWING SERVICE BATI'ERY JUMP START
LOCK
OUT ASSISTANCE
FUEL DELIVERY
FLAT TIRE CHANGE
(8 Covers change only)
* Tire replacement/warranty coverage must be
determined
by a Cadillac dealer or appropriate
tire manufacturer.
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What Will Roadbide Service Cost You ? ? 3
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There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There is
no cost for Roadside Service if the repair is under warranty or
the provided service
is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and the
reDair is not covered under warranty, there is a nominal service fee to
cover the technician's travel to and from your location. Labor
is
charged at one and half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may be made by
cash, personal
check or any major credit card honored by the participating Ca\
dillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, the \
charges must still be paid. Retain
the bill and submit it to an authorized
Cadillac dealership Service Department for review. If the repair is
determined to be covered by warranty the dealer
will expedite
reimbursement directly to you.
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Where Is Roadside Service Available ? ? ?
Wherever you drive in the United States or Canada, an advisor is
available to assist you over the phone. If needed, a dealer technician
will travel to your location within a 30 miles/50 kilometers radius, of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service ? ? ?
Dial the toll-free Roadside Service number: 1-8001882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
0
0
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A description of the problem
Name, home address, home telephone number
Location
of your Cadillac, and number you are
calling
from
The model year, vehicle identification number,
and date
of delively
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who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back
on the road.
To resolve more complex problems, the advisor will page an
experienced Cadillac dealership Service Technician. The technician\

will
call you and evaluate the possible cause. If a roadside repair is possible,
the technician
will come to your location and provide a permanent or
temporary repair.
mat I Your Cadillac Is In An Unsafe Location Or
On A l! imited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you,
the advisor or the technician) or
if the vehicle is on a limited access
freeway or regulated highway, the advisor
will arrange to tow your
Cadillac to a safe location, where service
can be performed. Additional
assistance
will be provided if necessary.
WIiat If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45 minutes) or requires the resources of a Cadillac
dealership service facility,
the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a
repair, but determines that your car cannot be repaired at roadside.
Tow services are provided by independent companies, so therefore,
Cadillac
is not responsible for the tow company. During the 48 months
or
50,OOO miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
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What I You Have Di tculty Hearing Or Speaking
And
n/ eed Roadside A?- ervice ? 3 3
Roadside Service is prepared to assist owners who have hearing
difficulties
or are speech impaired. Cadillac has installed special
Telecommunication Devices for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622
- daily, 24 hours.
What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Cadillac says "we care".
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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It’s one more example
of Cadillac’s commitment to
provide the services
you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where you need to be
when your Cadillac is in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis
or shuttle service.*
*Please ask about the specific Gold Key Courtesy Transportation benefits
offered by your Cadillac Dealer.
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