service CADILLAC FLEETWOOD 1994 Workshop Manual

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Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi. If the warranty repairs require two or more
hours and require your Cadillac
to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated
up to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
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Cadillac
1 Gold Key Courtesy Transportation
I
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair
required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac
(if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage and
replenish
fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from an outside
agency and being
reimbursed up to $3O/day
(5 days maximum).
Reimbursed
for actual
expenses up to
$30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benejts
oflered by
your Cadillac Dealer.
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1 OWNER ASSISTANCE
This section will explain how to contact Cadillac if you need assistance. It also tells
you how
to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure Customer Assistance
for HearinglSpeech. Impaired
State Warranty Enforcement Laws
Special Policy Adjustment
Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications (PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
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For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to the left top of the instrument panel andvisible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However,
if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf (TDD) equipment in its Coosumer
Relations Center. Any hearing or speech impaired customer who has accdss to a
TDD or a conventional teletypewriter
(TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states pernit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state.
To the extent allowed by state law, General Motors requires
that you first provide us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page =for
the address.
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- REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT
- If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration (NHTSA), in addition to notifying General Motors.
c-- If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign, However, NHTSA cannot become involved in individual problems
between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-Free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to
NHTSA,
U.S. Department of Transportation, Washington, D.C. 20590. You can
-
..- also obtain other information about motor vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS TO THE CANADIAN
_I GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect, you
should immediately notify Transport Canada, in addition to notifying General
Ontario K1G 352.
P- Motors of Canada Ltd. You may write to Transport Canada at Box 8880, Ottawa,
+- REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like this, we
certainly hope you’ll notify us. Please call us at our Consumer Relations Center,
1-800-263 -7854 (French), or write: Cadillac Motor Car Division, Consumer
Relations Center, 2860 Clark Avenue Detroit, MI 48232.
- 1-800-458-8006, or in Canada call, 1-800-263-3777, (English) or
I-
SERVICE PUBLICATIONS
Information on how to obtain Product Service Publications, subscriptions,
states (and the District fo Columbia) and only for cars and light trucks with
GVWR less than 10,000 pounds (4 536 kg).
c_. Indexes and summaries as described below is applicable only in the fifty U.S.
- In Canada, information pertaining to Product Service Bulletins and Indexes can
be obtained by writing to: General Motors of Canada Limited, Service
Publications Department, 1908 Colonel Sam Drive Oshawa, Ontario
L1H 8P7.
__ Cadillac regularly sends its dealers useful service bulletins about Cadillac
products. Cadillac monitors product performance in the field. We then prepare
bulletins for servicing our products better, Now, you can get these bulletins too.
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Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your
Cadillac dealership or a qualified technician may have to determine
if a specific
bulletin applies to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription, you will receive
the PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office Box 07130, Detroit, Michigan 48207, along with the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such
as those which may pertain to a particular
model.
To do this, you will first need to see our index of PSPs. It provides avariety
of information. Here’s what you’ll find in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac cars
are listed in the same index.
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I How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end of
-
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- the model year before ordering an index if you are interested in buying PSPs
- years, and these would be listed in the later year’s index. When you order an index
pertaining
to a current model year vehicle.
Some PSPs pertaining to a particular model year vehicle may be published on later
for a model year that
is not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed to you. There is no charge for indexes for the 1991
- 1994 model years.
-
-
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just call
will take your name and mailing address. The number to call is
- toll-free and we’ll be happy to send you one. Automated recording equipment
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
A VERY IMPORTANT REMINDER: These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the equipment,
tools, safety instructions, and training to do a job quickly and safely.
-- ask to see them.
Cadillac reserves the right to change these procedures without notice after
November, 1991.
Cadillac Owner’s Manuals and Service Publications
You can get these by using the order form. Additionally, past model Owner’s
Manuals and Service Information Manuals are available for a minimum of ten
model years and frequently much longer. Credit card orders may be placed using
the toll-free number
1 - 800- 782-4356. High quality three hole punched
looseleaf copies of out of print older model manuals ar available, also. You may
receive a free listing of either by using the order form.
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SERVICE MANUALS
(Available after May,
1994) I m
MODEL
YEAR FORM NO. DESCRIPTION PRICE
EACH
1994 H-3112
DeViIle/Concours/EIdorado/SeviIle
Service Information Manual 90.00
1994
H-3116
H-3146
I Quick Reference Specifications Guide.
(All Models) I 7.00 1994
1994
and
Prior CPCH-094 Order Form for Past Model Service Manuals
I FREE I
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I OWNER‘S LITERATURE
cf MODEL
I YEAR
I PRICE EACH
DESCRIPTION FORM NO.
I 1994
H-3122 Fleetwood Owner
Information I $15.00
a I 1994 H-3124 Deville Owner Information I 15.00
I 1994 H-3125 Concours Owner Information I 15.00
I 1994 H-3126 Seville Owner Information I 15.00
I 1994 H-3 1 28 Eldorado Owner Information I 15.00
I 1994 3542671 Maintenance Coupon Booklet 1 4.00
I 1994 3542647 Warranty Booklet (All Models) I 2.00
I 1994 and
Prior Order Form for Past Model Owner’s
Literature FREE I CPCH-094
~~ ~.
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels and
Gold Keys are available by contacting your Cadillac dealership. n
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PRODUCT SERVICE PUBLICATIONS INDEXES
I YEAR 1 I FORM NO. DESCRIPTION
H-2855 Index
(Includes applicable bulletin summaries)
H-2955 To review all product service publications (PSPs)
for a specific model year vehicle, it is
1993 1-1-3055 necessary to order the index for that model
1994 I H-3155 IFREE year and all subsequent model year indexes.
I 1990 1 H-27528 I Bound PSP Edition - includes
index plus complete PSPs I 20.00
1 I I 1 I
I 1991 I H-2852B I Bound PSP Edition - includes
index plus complete PSPs I 20.00
~~
NOTE: For 1992 Model Year and Later, Product Service Publications
can only be purchased individually.
INDIVIDUAL PRODUCT SERVICE PUBLICATIONS
(Refer
to PSP Index for Form Number)
YEAR
1
FORM NO.
1991 See details
thru on
1994 PSP Index
DESCRIPTION
I I PRICE
1 EACH I I
First Individual PSP Per Order $4.00 ___~~ ~ ~~ ~~~~ ~~~~
Each Additional PSP In Same Order
I
I ANNUAL PRODUCT SERVICE PUBLICATION SUBSCRIPTION
DESCRIPTION
I PRICE EACH
1994 H-3158
H-2134
Subscription to all Product Service
Publications released by Cadillac
throughout the Model Year (September
1
through August 31). PSP’s mailed quarterly.
3-Ring Binder for Product Service
Publications. Includes set of Index Tabs.
10.00
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NOTE: Please fill in order form and MAIL TO:
Cadillac Service Publications
Post Office Box 07130, Detroit, Michigan 48207
ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO A.M.-6:00 P.M. EST
If further information is needed, write to the address shown above or call 1-800-782-4356. Orders cannot be returned without prior authorization. A re-stocking fee may apply.
:Prices are subject lo change without nolice and without incurring obligation.
appropriate bulletin numbers. These numbers may be found In the PSP Index. Your
Orders for
Individual Product Service Publications cannot be filled without the
first Product Service Publication costs
$4.00; each addillonal PSP costs $2.00.
Please
allow adequate time for postal service. Handling Charge
(CUSTOMER NAME)
1
(ATTENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS)
1
(APT. NO.)
DAYTIME TELEPHONE
NO. CODE AREA (
NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person
to whose attention the shipment should be sent. For purchases outside U.S.A. please write to the above
address for quotation.
0 Check or Money Order payable to Helm, Inc. (USA funds only - do not send cash.)
0 MasterCard 0 VISA Discover Card
Account Number:
ml
Expiration m m] 0 Date molyr: Check here if your billing address is different
from your shipping address shown.
(CUSTOMER SIGNATURE)