service CADILLAC SRX 2008 1.G Manual Online

Owner Checks and Services
These owner checks and services should be performed
at the intervals specied to help ensure the safety,
dependability, and emission control performance of your
vehicle. Your dealer/retailer can assist you with these
checks and services.
Be sure any necessary repairs are completed at once.
Whenever any uids or lubricants are added to your
vehicle, make sure they are the proper ones, as shown
inRecommended Fluids and Lubricants on page 6-12.
At Each Fuel Fill
It is important to perform these underhood checks at
each fuel fill.
Engine Oil Level Check
Notice:It is important to check the engine oil
regularly and keep it at the proper level. Failure to
keep the engine oil at the proper level can cause
damage to the engine not covered by your warranty.
Check the engine oil level and add the proper oil if
necessary. SeeEngine Oil on page 5-16.
Engine Coolant Level Check
Check the engine coolant level and add DEX-COOL®
coolant mixture if necessary. SeeEngine Coolant
on page 5-23.
Windshield Washer Fluid Level Check
Check the windshield washer uid level in the windshield
washer uid reservoir and add the proper uid if
necessary.
At Least Once a Month
Tire Ination Check
Inspect your vehicle’s tires and make sure they are
inated to the correct pressures. Do not forget to
check the spare tire. SeeInflation - Tire Pressure on
page 5-59. Check to make sure the spare tire is stored
securely. SeeChanging a Flat Tire on page 5-76.
Tire Wear Inspection
Tire rotation is recommended if your vehicle has the
same size tires at all four wheel positions and may be
required for high mileage highway drivers prior to the
Engine Oil Life System service notication. Check the
tires for wear and, if necessary, rotate the tires.
SeeTire Inspection and Rotation on page 5-66.
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At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. SeeParking Brake on page 2-34.
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle
should start only in PARK (P) or NEUTRAL (N).
If the vehicle starts in any other position, contact
your dealer/retailer for service.
Automatic Transmission Shift Lock
Control System Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle. It should be parked on a level
surface.
2. Firmly apply the parking brake. SeeParking Brake
on page 2-34.
Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN,
but do not start the engine. Without applying the
regular brake, try to move the shift lever out
of PARK (P) with normal effort. If the shift lever
moves out of PARK (P), contact your dealer/retailer
for service.
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Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.
The ignition should turn to LOCK/OFF only
when the shift lever is in PARK (P).
The ignition key should come out only in
LOCK/OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle
could begin to move. You or others could be
injured and property could be damaged. Make
sure there is room in front of your vehicle in
case it begins to roll. Be ready to apply the
regular brake at once should the vehicle begin
to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
To check the parking brake’s holding ability: With
the engine running and the transmission in
NEUTRAL (N), slowly remove foot pressure from
the regular brake pedal. Do this until the vehicle is
held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to PARK (P).
Then release the parking brake followed by the
regular brake.
Contact your dealer/retailer if service is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care
to clean thoroughly any areas where mud and other
debris can collect.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-9can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for
Text Telephone (TTY) Users.........................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Service...........................................7-8
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-11
Collision Damage Repair................................7-12Reporting Safety Defects................................7-16
Reporting Safety Defects to the United States
Government..............................................7-16
Reporting Safety Defects to the Canadian
Government..............................................7-16
Reporting Safety Defects to
General Motors.........................................7-17
Service Publications Ordering Information.........7-17
Vehicle Data Recording and Privacy................7-18
Event Data Recorders...................................7-19
OnStar
®......................................................7-20
Navigation System........................................7-20
Radio Frequency
Identication (RFID)...................................7-20
Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, contact the Cadillac Customer Assistance
Center, 24 hours a day, by calling 1-800-458-8006.
In Canada, contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
7-2

STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have been
addressed after the following the procedure outlined in
Steps One and Two. General Motors of Canada Limited
wants you to be aware of its participation in a no-charge
mediation/Arbitration program. General Motors of
Canada Limited has committed to binding arbitration
of owner disputes involving factory-related vehicle
service claims. The program provides for the review of
the facts involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter. The
program is designed so that the entire dispute settlement
process, from the time you le your complaint to the nal
decision, should be completed in approximately 70 days.
We believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685. Alternatively you may call
the General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French),
or you may write to the Mediation/Arbitration Program
at the following address. Your inquiry should be
accompanied by your Vehicle Identication
Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1–163–005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-4

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers/retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section of
gmcanada.com where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole, subscribe to
E-News and use tools and forms with greater ease.
To sign up to My GM Canada, visit the My GM Canada
section within www.gmcanada.com.
7-5