assist CADILLAC XT6 2020 Service Manual

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
252 DRIVING AND OPERATING
The trailer tongue weight (1) should
be 10–15% of the loaded trailer
weight (2). Some specific trailer types,
such as boat trailers, fall outside of
this range. Always refer to the trailer
owner’s manual for the recommended
trailer tongue weight for each trailer.
Never exceed the maximum loads for
your vehicle, hitch, and trailer.
After loading the trailer, separately
weigh the trailer and then the trailer
tongue and calculate the trailer load
balance percentage to see if the
weights and distribution are
appropriate for your vehicle. If the
trailer weight is too high, it may be
possible to transfer some of the cargointo your vehicle. If the trailer tongue
weight is too high or too low, it may
be possible to rearrange some of the
cargo inside of the trailer.
Do not exceed the maximum
allowable tongue weight for your
vehicle. Use the shortest hitch
extension available to position the
hitch ball closer to your vehicle. This
will help reduce the effect of the
trailer tongue weight on the trailer
hitch and the rear axle.
If a cargo carrier is used in the trailer
hitch receiver, choose a carrier that
positions the load as close to the
vehicle as possible. Make sure the
total weight, including the carrier, is
no more than half of the maximum
allowable tongue weight for the
vehicle.
Ask your dealer for trailering
information or assistance.
Towing Equipment
Hitches
Always use the correct hitch
equipment for your vehicle.
Crosswinds, large trucks going by, and
rough roads can affect the trailer and
the hitch.
Never attach rental hitches or other
bumper-type hitches. Only use
frame-mounted hitches that do not
attach to the bumper.
Hitch Cover

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
278 VEHICLE CARE
Front Wiper Blade Replacement
To replace the wiper blade assembly:1. Pull the windshield wiper assembly away from the
windshield.
2. Lift up on the latch in the middle
of the wiper blade where the
wiper arm attaches.
3. With the latch open, pull the wiper blade down toward the
windshield far enough to release
it from the J-hooked end of the
wiper arm.
4. Remove the wiper blade. 5. Reverse Steps 1–3 for wiper
blade replacement.
Rear Wiper Blade Replacement
To remove the wiper blade:
1. Put the vehicle in ACC/ACCESSORY and turn on the rear
windshield wiper. The wiper will
stop pointing down. See Rear
Window Wiper/Washer 0107.
2. Push the ENGINE START/STOP button to turn the vehicle off.
3. Lift the wiper arm away from the window.
4. Push the release lever (2) to disengage the hook and push the
wiper arm (1) out of the blade
assembly (3). 5. Push the new blade assembly
securely on the wiper arm until
the release lever clicks into place.
6. Start the engine and the rear wiper will return to its normal
position.
Windshield Replacement
HUD System
The windshield is part of the HUD
system. If the windshield needs to be
replaced, be sure to get one that is
designed for HUD or the HUD image
may look out of focus.
Driver Assistance Systems
If the windshield needs to be replaced
and the vehicle is equipped with a
front camera sensor for the Driver
Assistance Systems, a GM
replacement windshield is
recommended. The replacement
windshield must be installed
according to GM specifications for
proper alignment. If it is not, these
systems may not work properly, they

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
VEHICLE CARE 279
may display messages, or they may
not work at all. See your dealer for
proper windshield replacement.
Acoustic Windshield
The vehicle is equipped with an
acoustic windshield. If the windshield
needs to be replaced be sure to get an
acoustic windshield so you will
continue to have the benefits an
acoustic windshield can provide.
Gas Strut(s)
This vehicle is equipped with gas
strut(s) to provide assistance in lifting
and holding open the hood/trunk/
liftgate system in full open position.
{Warning
If the gas struts that hold open the
hood, trunk, and/or liftgate fail, you
or others could be seriously injured.
Take the vehicle to your dealer for
service immediately. Visually
inspect the gas struts for signs of
wear, cracks, or other damage
periodically. Check to make sure the
hood/trunk/liftgate is held open
with enough force. If struts are
failing to hold the hood/trunk/
liftgate, do not operate. Have the
vehicle serviced.
Caution
Do not apply tape or hang any
objects from gas struts. Also do not
push down or pull on gas struts.
This may cause damage to the
vehicle.
See Maintenance Schedule 0333.
Hood

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
286 VEHICLE CARE
FusesUsage
F1 Body control module 6 Fuses
Usage
F2 Diagnostic link/ Central gateway
module
F3 Electric steering column lock
F4 –
F5 Logistics
F6 Heating, ventilation, and air conditioning
F7 Body control module 3
F8 –
F9 Right front heated seat
F10 Airbag/Seat belt
F11 –
F12 Amplifier 2
F13 Body control module 7
F14 Left front heated seat Fuses
Usage
F15 Instrument panel switch bank
F16 Sunroof
F17 Body control module 1
F18 Instrument cluster/ Head up display
F19 –
F20 Rear seat entertainment
F21 Body control module 4
F22 Infotainment/USB data/Aux jack
F23 Body control module 2
F24 USB charger/ Wireless charging
F25 Park assist/ Electronic shift
select
F26 CIM

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
VEHICLE CARE 287
FusesUsage
F27 Video/Night vision module
F28 Heating, ventilation, and air conditioning
display
F29 Radio
F30 Steering wheel adjustment controls
F31 Electric brake boost
F32 DC AC inverter
F33 Driver power seat
F34 Passenger power seat
F35 Battery IEC 1 feed
F36 Electric power steering
F37 Rear seat entertainment/USB
charge/Wireless
charging module/
Auxiliary power
outlet/Lighter Fuses
Usage
F38 Body control module 8
F39 –
Circuit
Breakers Usage
F40 –
F41 –
F42 Auxiliary power outlet/LighterRear Compartment Fuse
Block
The rear compartment fuse block is in
the cargo area, on the driver side of
the vehicle behind the lower trim
panel. To access the fuses in the Rear
Electrical Center, remove the center
cargo bin then small side bin. See Rear
Storage 097. See your dealer if
additional assistance is needed.
The label for this fuse block is in the
spare tire area, on the foam under the
cargo floor.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
VEHICLE CARE 311
If a tire goes flat, avoid further tire
and wheel damage by driving slowly
to a level place, well off the road,
if possible. Turn on the hazard
warning flashers. SeeHazard Warning
Flashers 0148.
{Warning
Changing a tire can be dangerous.
The vehicle can slip off the jack and
roll over or fall causing injury or
death. Find a level place to change
the tire. To help prevent the vehicle
from moving:
1. Set the parking brake firmly.
2. Put an automatictransmission in P (Park) or a
manual transmission in
1 (First) or R (Reverse).
3. Turn off the engine and do not restart while the vehicle
is raised.
4. Do not allow passengers to remain in the vehicle.
(Continued)
Warning (Continued)
5. Place wheel blocks,if equipped, on both sides of
the tire at the opposite corner
of the tire being changed.
When the vehicle has a flat tire (2),
use the following example as a guide
to assist in the placement of the
wheel blocks (1), if equipped.
1. Wheel Block (If Equipped)
2. Flat Tire
The following information explains
how to repair or change a tire.
Tire Changing
Removing the Spare Tire and
Tools
To access the spare tire and tools: 1. Open the liftgate. See Liftgate
0 21.
2. Lift the load floor.
3. Remove the cargo management system tray (2) by pulling on the
handles (1). See Cargo
Management System 0101.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
332 SERVICE AND MAINTENANCE
Service and
Maintenance
General Information
General Information . . . . . . . . . . . . . 332
Maintenance Schedule
Maintenance Schedule . . . . . . . . . . . 333
Special Application Services
Special Application Services . . . . . 339
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . . . . . . . 340
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 343
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Maintenance Records
Maintenance Records . . . . . . . . . . . . 345
General Information
Your vehicle is an important
investment. This section describes the
required maintenance for the vehicle.
Follow this schedule to help protect
against major repair expenses
resulting from neglect or inadequate
maintenance. It may also help to
maintain the value of the vehicle if it
is sold. It is the responsibility of the
owner to have all required
maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up-to-date tools and equipment for
fast and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online scheduling
to assist with service needs.
Your dealer recognizes the importance
of providing competitively priced
maintenance and repair services. With
trained technicians, the dealer is the
place for routine maintenance such as
oil changes and tire rotations and additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Caution
Damage caused by improper
maintenance can lead to costly
repairs and may not be covered by
the vehicle warranty. Maintenance
intervals, checks, inspections,
recommended fluids, and lubricants
are important to keep the vehicle in
good working condition.
Do not have chemical flushes that
are not approved by GM performed
on the vehicle. The use of flushes,
solvents, cleaners, or lubricants that
are not approved by GM could
damage the vehicle, requiring
expensive repairs that are not
covered by the vehicle warranty.
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
CUSTOMER INFORMATION 349
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 349
Customer Assistance Offices . . . . 351
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 352
Online Owner Center . . . . . . . . . . . . . 352
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 352
Roadside Service . . . . . . . . . . . . . . . . . 353
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 355
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 355
Collision Damage Repair . . . . . . . . . 356
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 358
Radio Frequency Statement . . . . . 359
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 359
Reporting Safety Defects to the Canadian Government . . . . . . . . . 360 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 360
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 361
Event Data Recorders . . . . . . . . . . . . 361
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Infotainment System . . . . . . . . . . . . . 362
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
350 CUSTOMER INFORMATION
STEP TWO :If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you. You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.

Cadillac XT6 Owner Manual (GMNA-Localizing-U.S./Canada-12984300) -
2020 - CRC - 3/19/19
CUSTOMER INFORMATION 351
STEP THREE—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:
General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.