service mode CADILLAC XTS 2019 User Guide

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
336 TECHNICAL DATA
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . . . . . 336
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Vehicle Data
Capacities and Specifications . . . . 337
Engine Drive Belt Routing . . . . . . . 338
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on the
driver side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service Parts
labels and certificates of title and
registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See “EngineSpecifications”
underCapacities and
Specifications 0337 for the vehicle's
engine code.
Service Parts Identification
Label
There may be a label on the load floor
under the spare tire cover in the
trunk, that contains the following
information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
If there is no label, there is a barcode
on the certification label on the
center (B) pillar to scan for this same
information.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
CUSTOMER INFORMATION 343
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
CUSTOMER INFORMATION 347
Repair Facility
GM also recommends that you choose
a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have
a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center
that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0343. Gather the following information:
.
Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 81.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
348 CUSTOMER INFORMATION
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
ONSTAR 355
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0349.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
CONNECTED SERVICES 363
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds: “OK,
dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
If equipped, press
=and touch
Account Services to view the number
of remaining minutes, available Wi-Fi
data, and other account information.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features are
subject to change. For updates on
feature capabilities, see
my.cadillac.com. Message and data
rates may apply.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - crc - 8/22/18
370 INDEX
Lumbar Adjustment (cont'd)Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 57
M
Magnetic Ride Control . . . . . . . . . . . . . 198
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 329
Maintenance Schedule . . . . . . . . . . . . . 322
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 332
Malfunction Indicator Lamp . . . . . . . 131
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 193
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Memory Features . . . . . . . . . . . . . . . . . . . . 11
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 60
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 146
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 146
Mirrors Automatic Dimming . . . . . . . . . . . . . . . . 45
Automatic Dimming Rearview . . . . . 46
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Mirrors (cont'd)
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 45
Mirrors, Interior Rearview . . . . . . . . . . . 46
Monitor System, Tire Pressure . . . . . 281
N
Navigation Connected Services . . . . . . . . . . . . . . . 360
Net, Convenience . . . . . . . . . . . . . . . . . . . 111
New Vehicle Break-In . . . . . . . . . . . . . . . 183
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Engine Oil Life System . . . . . . . . . . . 246
Pressure Light . . . . . . . . . . . . . . . . . . . . . 137
Older Children, Restraints . . . . . . . . . . . 89
Online Owner Center . . . . . . . . . . . . . . . 342
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
OnStar Additional Information . . . . 354
OnStar Emergency . . . . . . . . . . . . . . . . . . 353
OnStar Overview . . . . . . . . . . . . . . . . . . . . 352
OnStar Security . . . . . . . . . . . . . . . . . . . . . 354
Operating Mode Overheated Engine Protection . . . 254 Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Overheated Engine Protection Operating Mode . . . . . . . . . . . . . . . . . . . 254
Overheating, Engine . . . . . . . . . . . . . . . . 253
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . . . . 188
Shifting Out of . . . . . . . . . . . . . . . . . . . . 189
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Parking Brake and P (Park)Mechanism Check . . . . . . . . . . . . . . . 260
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Over Things That Burn . . . . . . . . . . . 189
Parking or Backing
Assistance Systems . . . . . . . . . . . . . . . 211
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Passenger Sensing System . . . . . . . . . . 82
Perchlorate Materials Requirements, California . . . . . . . . . 238
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147