tow CHEVROLET AVALANCHE 2011 2.G Owners Manual

Black plate (98,1)Chevrolet Avalanche Owner Manual - 2011
10-98 Vehicle Care
Four-Wheel Drive Vehicles with a
Two Speed Automatic
Transfer Case
Use the following procedure to dolly
tow a four-wheel drive vehicle from
the rear:
1. Attach the dolly to the towvehicle following the dolly
manufacturer's instructions.
2. Drive the rear wheels onto the dolly.
3. Firmly set the parking brake. See Parking Brake on
page 9‑53.
4. Put the transmission in P (Park).
5. Secure the vehicle to the dolly following the manufacturer's
instructions.
6. Use an adequate clamping device designed for towing to
ensure that the front wheels are
locked into the straight position.{WARNING
Shifting a four-wheel-drive
vehicle's transfer case into
N (Neutral) can cause the vehicle
to roll even if the transmission is
in P (Park). The driver or others
could be injured. Make sure the
parking brake is firmly set before
the transfer case is shifted to
N (Neutral).
7. Shift the transfer case to N (Neutral). See “Shifting into
N (Neutral)” under“Four-Wheel
Drive”.
8. Turn the ignition to LOCK/OFF.
After towing, see “Shifting Out of
N (Neutral)” under“Four-Wheel
Drive”.
Appearance Care
Exterior Care
Silicone grease on weatherstrips will
make them last longer, seal better,
and not stick or squeak. Apply
silicone grease with a clean cloth.
During very cold, damp weather
frequent application may be
required. See Recommended Fluids
and Lubricants on page 11‑6.
Washing the Vehicle
The best way to preserve the
vehicle's finish is to keep it clean by
washing it often.
Notice: Certain cleaners contain
chemicals that can damage the
emblems or nameplates on the
vehicle. Check the cleaning
product label. If it states that it
should not be used on plastic
parts, do not use it on the vehicle
or damage may occur and it
would not be covered by the
warranty.

Black plate (99,1)Chevrolet Avalanche Owner Manual - 2011
Vehicle Care 10-99
Do not wash the vehicle in direct
sunlight. Use a car washing soap.
Do not use cleaning agents that are
petroleum based or that contain
acid or abrasives, as they can
damage the paint, metal or plastic
on the vehicle. Approved cleaning
products can be obtained from your
dealer. Follow all manufacturers'
directions regarding correct product
usage, necessary safety
precautions and appropriate
disposal of any vehicle care
product.
Rinse the vehicle well, before
washing and after to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the finish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and
water spotting.
High pressure car washes may
cause water to enter the vehicle.
Avoid using high pressure washes
closer than 30 cm (12 inches) to thesurface of the vehicle. Use of power
washers exceeding 8 274 kPa
(1,200 psi) can result in damage or
removal of paint and decals.
Cleaning Exterior Lamps/
Lenses
Use only lukewarm or cold water, a
soft cloth and a car washing soap to
clean exterior lamps and lenses.
Follow instructions under
“Washing
the Vehicle”.
Finish Care
Occasional waxing or mild polishing
of the vehicle by hand may be
necessary to remove residue from
the paint finish. Approved cleaning
products can be obtained from
your dealer.
If the vehicle has a basecoat/
clearcoat paint finish, the clearcoat
gives more depth and gloss to the
colored basecoat. Always use
waxes and polishes that are
non-abrasive and made for a
basecoat/clearcoat paint finish. Notice:
Machine compounding or
aggressive polishing on a
basecoat/clearcoat paint finish
may damage it. Use only
non-abrasive waxes and polishes
that are made for a basecoat/
clearcoat paint finish on the
vehicle.
Foreign materials such as calcium
chloride and other salts, ice melting
agents, road oil and tar, tree sap,
bird droppings, chemicals from
industrial chimneys, etc., can
damage the vehicle's finish if they
remain on painted surfaces. Wash
the vehicle as soon as possible.
If necessary, use non-abrasive
cleaners that are marked safe for
painted surfaces to remove foreign
matter.
Exterior painted surfaces are
subject to aging, weather and
chemical fallout that can take their
toll over a period of years. To help
keep the paint finish looking new,
keep the vehicle garaged or
covered whenever possible.

Black plate (100,1)Chevrolet Avalanche Owner Manual - 2011
10-100 Vehicle Care
Protecting Exterior Bright Metal
Parts
Bright metal parts should be
cleaned regularly to keep their
luster. Washing with water is all that
is usually needed. However, chrome
polish may be used on chrome or
stainless steel trim, if necessary.
Use special care with aluminum
trim. To avoid damaging protective
trim, never use auto or chrome
polish, steam or caustic soap to
clean aluminum. A coating of
wax, rubbed to high polish, is
recommended for all bright metal
parts.
Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean the rubber blades using a lint
free cloth or paper towel soaked
with windshield washer fluid or a
mild detergent. Wash the windshield
thoroughly when cleaning the
blades. Bugs, road grime, sap
and a buildup of vehicle wash/waxtreatments may cause wiper
streaking. Replace the wiper blades
if they are worn or damaged.
Wipers can be damaged by:
.Extreme dusty conditions
.Sand and salt
.Heat and sun
.Snow and ice, without proper
removal
Aluminum or Chrome-Plated
Wheels and Trim
The vehicle may have either
aluminum or chrome-plated wheels.
Keep the wheels clean using a soft
clean cloth with mild soap and
water. Rinse with clean water. After
rinsing thoroughly, dry with a soft
clean towel. A wax may then be
applied.
Notice:
Chrome wheels and other
chrome trim may be damaged if
the vehicle is not washed after
driving on roads that have been
sprayed with magnesium, calcium or sodium chloride. These
chlorides are used on roads for
conditions such as ice and dust.
Always wash the vehicle's
chrome with soap and water
after exposure.
Notice:
Using strong soaps,
chemicals, abrasive polishes,
cleaners, brushes, or cleaners
that contain acid on aluminum or
chrome-plated wheels, could
damage the surface of the
wheel(s). The repairs would not
be covered by the vehicle
warranty. Use only approved
cleaners on aluminum or
chrome-plated wheels.
The surface of these wheels is
similar to the painted surface of the
vehicle. Do not use strong soaps,
chemicals, abrasive polishes,
abrasive cleaners, cleaners with
acid, or abrasive cleaning brushes
on them because they could
damage the surface. Do not use
chrome polish on aluminum wheels.

Black plate (104,1)Chevrolet Avalanche Owner Manual - 2011
10-104 Vehicle Care
Your dealer has products for
cleaning the vehicle's interior. When
cleaning the vehicle's interior, only
use cleaners specifically designed
for the surfaces that are being
cleaned. Permanent damage can
result from using cleaners on
surfaces for which they were not
intended. Apply the cleaner directly
to the cleaning cloth to prevent
over-spray. Remove any accidental
over-spray from other surfaces
immediately.
Notice:Using abrasive cleaners
when cleaning glass surfaces on
the vehicle, could scratch the
glass and/or cause damage to the
rear window defogger. When
cleaning the glass on the vehicle,
use only a soft cloth and
glass cleaner.
Cleaners can contain solvents that
can become concentrated in the
vehicle's interior. Before using
cleaners, read and adhere to all
safety instructions on the label.
While cleaning the vehicle's interior, maintain adequate ventilation by
opening the vehicle's doors and
windows.
Do not clean the interior using the
following cleaners or techniques:
.Never use a knife or any other
sharp object to remove a soil
from any interior surface.
.Never use a stiff brush. It can
cause damage to the vehicle's
interior surfaces.
.Never apply heavy pressure or
rub aggressively with a cleaning
cloth. Use of heavy pressure can
damage the interior and does
not improve the effectiveness of
soil removal.
.Use only mild, neutral‐pH soaps.
Avoid laundry detergents or
dishwashing soaps with
degreasers. Using too much
soap will leave a residue that
leaves streaks and attracts dirt.
For liquid cleaners, about
20 drops per 3.78 L (1 gal) of
water is a good guide.
.Do not heavily saturate the
upholstery while cleaning.
.Do not use organic solvents
such as naptha, alcohol, etc.
Damage to the vehicle's interior
may result.
Fabric/Carpet
Use a vacuum cleaner with a soft
brush attachment to remove dust
and loose dirt. A canister vacuum
with a beater bar in the nozzle may
only be used on floor carpet and
carpeted floor mats. For soils,
always try to remove them first with
plain water or club soda. Before
cleaning, gently remove as much of
the soil as possible using one of the
following techniques:
.For liquids: gently blot the
remaining soil with a paper
towel. Allow the soil to absorb
into the paper towel until no
more can be removed.
.For solid dry soils: remove as
much as possible and then
vacuum.

Black plate (105,1)Chevrolet Avalanche Owner Manual - 2011
Vehicle Care 10-105
To clean:
1. Saturate a lint-free, clean whitecloth with water or club soda.
2. Remove excess moisture.
3. Start on the outside edge of the soil and gently rub toward the
center. Continue cleaning, using
a clean area of the cloth each
time it becomes soiled.
4. Continue to gently rub the soiled area.
5. If the soil is not completely removed, use a mild soap
solution and repeat the cleaning
process that was used with plain
water.
If any of the soil remains, a
commercial fabric cleaner or spot
lifter may be necessary. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If the locally
cleaned area gives any impression
that a ring formation may result,
clean the entire surface. A paper towel can be used to blot
excess moisture from the fabric or
carpet after the cleaning process.
Leather/Leatherette
Leather, and lighter colored leather
in particular, will need more frequent
cleaning to prevent the buildup of
dust, dirt, and colors transferred
from other items so that these do
not become permanent stains.
To remove dust, a soft cloth
dampened with water can be used.
If a more thorough cleaning is
necessary, a soft cloth dampened
with a mild soap solution can be
used. Your dealer has a GM
approved leather cleaner available
that provides superior cleaning
performance when used regularly
on finished automotive leathers.
Allow the leather to dry naturally.
Do not use heat, steam, spot lifters
or spot removers, or shoe polish on
leather. Many commercial leather
cleaners and coatings that are sold
to preserve and protect leather may
permanently change theappearance and feel of the leather
and are not recommended. Do not
use silicone or wax-based products,
or those containing organic solvents
to clean the vehicle's interior
because they can alter the
appearance by increasing the
gloss in a non-uniform manner.
Instrument Panel, Vinyl and
other Plastic Surfaces
To remove dust, a soft cloth
dampened with water can be used.
If a more thorough cleaning is
necessary, a clean soft cloth
dampened with a mild soap solution
can be used to gently remove dust
and dirt. Never use spot lifters or
removers on plastic surfaces.
Many commercial cleaners and
coatings that are sold to preserve
and protect soft plastic surfaces
may permanently change the
appearance and feel of the interior
and are not recommended.

Black plate (4,1)Chevrolet Avalanche Owner Manual - 2011
11-4 Service and Maintenance
Additional Required Services
Every 12 000 km/7,500 Miles
.Rotate tires. Tires should be
rotated every 12 000 km/
7,500 miles. SeeTire Rotation
on page 10‑64.
At Each Fuel Stop
.Engine oil level check. See
Engine Oil on page 10‑8.
.Engine coolant level check. See
Engine Coolant on page 10‑19.
.Windshield washer fluid level
check. See Washer Fluid on
page 10‑26.
Once a Month
.Tire inflation pressures check.
See Tire Pressure on
page 10‑58.
.Tire wear inspection. See Tire
Inspection on page 10‑64.
.Sunroof track and seal
inspection, if equipped.
See Sunroof on page 2‑26. Once a Year
.See
Starter Switch Check on
page 10‑33.
.See Automatic Transmission
Shift Lock Control Function
Check on page 10‑33.
.See Ignition Transmission Lock
Check on page 10‑33.
.See Park Brake and P (Park)
Mechanism Check on
page 10‑34.
.Hood support gas strut
inspection for signs of wear,
corrosion, cracks, loss of
lubricant, or other damage.
Check the hold open ability of
the gas strut. If necessary,
replace with genuine parts from
your dealer.
.Accelerator pedal check for
damage, high effort, or binding.
Replace if needed.
.Underbody flushing service. First Engine Oil Change After
Every 80 000 km/50,000 Miles
.Engine air cleaner filter
replacement. See
Engine Air
Cleaner/Filter on page 10‑16.
.Automatic transmission fluid
change (severe service) for
vehicle mainly driven in heavy
city traffic in hot weather, in hilly
or mountainous terrain, when
frequently towing a trailer,
or used for taxi, police,
or delivery service. See
Automatic Transmission Fluid on
page 10‑12.
.Four‐wheel drive only: Transfer
case fluid change (severe
service) for vehicles mainly
driven when frequently towing a
trailer, or used for taxi, police,
or delivery service. Check vent
hose at transfer case for kinks
and proper installation.

Black plate (8,1)Chevrolet Avalanche Owner Manual - 2011
13-8 Customer Information
Roadside Assistance
Program
(U.S. and Canada)
For U.S.‐purchased vehicles, call
1‐800‐243‐8872;
(Text Telephone (TTY):
1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/
160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the claims are made too often, or
the same type of claim is made
many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.

Black plate (9,1)Chevrolet Avalanche Owner Manual - 2011
Customer Information 13-9
.Flat Tire Change:Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road
or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where your
trip was started to qualify.
General Motors of Canada
Limited requires
pre-authorization, original
detailed receipts, and a
copy of the repair orders.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.

Black plate (13,1)Chevrolet Avalanche Owner Manual - 2011
Customer Information 13-13
Aftermarket parts are not covered
by your GM New Vehicle Limited
Warranty, and any vehicle failure
related to such parts is not covered
by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your
GM vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your
GM vehicle by limiting
compensation for damage
repairs by using aftermarket
collision parts. Some insurance
companies will not specify
aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that
your vehicle will be repaired with
GM original equipment collision
parts. If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a
police officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
(U.S. and Canada) on page 13‑8
or
Roadside Assistance Program
(Mexico) on page 13‑10.

Black plate (14,1)Chevrolet Avalanche Owner Manual - 2011
13-14 Customer Information
Gather the following information:
.Driver's name, address, and
telephone number
.Driver's license number
.Owner's name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in
this section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑36.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
your repair professional, and insist
on Genuine GM parts. Remember, if your vehicle is leased,
you may be obligated to have the
vehicle repaired with Genuine GM
parts, even if your insurance
coverage does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.